Mercari

The buyer and seller could work things out without the PIA return/refund process, but the site won't let this happen. And there's no way to contact them. All the buttons lead to the same options. I would not sell on here and I'm about to stop buying because it's not worth the headache.

Mercari is a haven for Counterfeit merchandise! I cannot believe all the fake Gucci. David Yurman, Louis Vuitton.
I purchased a pair of David Yurman earrings after congirming with the seller that they were real.
I took them to my jewler upon receipt for insurance appraisal to find out they were fake!
It happened several times with different purchases. Although Mercari touts they supervise this activity, they are doing nothing about it?
I even sent them notes for their supposed "experts", advising them on the tell tale signs to look at on these counterfeit items, but that fell on def ears.
They got tired of hearing from me point out to them all the counterfeit merchandise and closed my account? Buyer beware if you want to buy "authentic" merchandise!

They deleted my account because I have "multiple accounts". When I contacted customer service they were of no use. They did not help. All they said was that their team determined I had multiple accounts. I have a roommate who has the app. I explained that but they do not care. They are money hungry and do not care. I bought an item and the person who sold it was rude. He called me a "$#*!ing $#*!" and told me to "eat $#*!". Mercari removed my negative review of him at his request and he messaged me "I got your review removed, thanks for the cheese (money)". Stay away from Mercari. They are horrible.

Doing some on line shopping and came across the item I was looking for on mercai. After setting up the account, I get an error starting "address couldn't be verified". Suggested using the app instead. Download the app and it gets stuck at the same place on three different devices. At this point I just wanted to cancel out everything and delete all info I already given. To my dismay, the app or website had no clear direction on how to do this. Several emails and generic useless answers about WiFi connection latest software and play store crap, hasn't gotten me anything. They still can't verify my location, they still have information i no longer want them to have and still don't have directions on how to be done with this shady company once and for all.

Back to ebay for good. Sold a few coins on Mercari all of the sudden they send me a message saying that I am sell a Prohibited item. I asked them to be specific so I would know what I did wrong. I listed them under Mercari's own categories. The responded with you did violate rules by selling a prohibited item. That was REAL clear to me!

People do not purchase from these online thieves. I ordered a non-working camera from a seller and they could not even work in my favor to get my money back. This was my first purchase and my last.

Avoid them at all costs or it may cost you!

Heed my warning, my costly mistake will save you money.

At first this app was good after a while on top of 10% per item u sell they charge a processing fee and I have sold hundreds of items with a 5 star rating and the few times a customer requests a refund regardless of how well u posted the item they dont take the seller into consideration

As a buyer on this app you can find great deals and most of the people are helpful and great. My only recommendation would be to watch for fake products. Some people advertise them as being real when they are an AliExpress special ( nothing wrong with dupes I use them too. Just don't want to pay an arm and a leg for them). As a seller this site sucks. I was hoping to expand my selling opportunities to this site. I made 3 sales first day. Not bad at all! Here's where it gets awful... I'm one for criticism and can take it. But it seems unfair that a buyer can rate you poor without explanation. They received package within 3 days of purchase and received what they wanted. If the item wasn't as expected on my part let me know I can process a refund. But to go ghost and customer service says deal with it is bad business. I think if a poor rating is given an explanation should be required. Now I can go and purchase from competition and rate low to bring their score down.

I purchased a second hand Apple Watch on Mercari. Received it on 12/16, rated them on 12/19 cause I thought I had to... daughter opened it on Christmas and it was locked with an Apple ID. I tried contacting the seller. The response was it was my husbands he forgot, we will call Apple, I'll check my email, try this and this passcode. I contacted Mercari about but of course since I rated the seller I'm screwed. It is unreal that they do not have any buyer and seller protection even after ratings. Stay away from Mercari! UPDATE: since I was unable to communicate through Mercari to provide my PayPal address for a refund, I mailed the seller a letter with all my information. The seller texted me once they received my letter and told me they were refunding me minus shipping. There are still amazingly fair people out there. As for Mercari... not fair.

I bought a $150 perfume from Mercari and later discovered it was fake. It looked very authentic so I took it in for real at first for I haven't tried this particular perfume before. Later I came upon a real sample and immediately discovered the difference. I tried to contact the seller and their account was deleted!
It has passed the 30 day mark Mercari won't do anything about it. I contested that counterfeit products shouldn't have the same return period as the others. All they told you was how sorry they were and wish me good luck next time. Psst!
I started a dispute from my credit card company and got part of my money back (the rest I paid with my Mercari balance another mistake). Guess what? Mercari started to
limit my account and then going about the deletion. Oh good luck with your wonderful customer policy. P as

Mercari does not support nor help you recover funds if the buyer decides they don't want to pay for products they ordered from you. Insurance or Seller Protection is non-existent and if you file a complaint they will close your account you are better off shipping your products yourself and hoping that someone received them on the other end that is willing to pay your odds are be better that way

I was charged for a b item that I canceled because if no tracking information in 5 days. And I sent messages about this problem and they told me to wait until day 7 for a refund; but they completed my sale, paid the seller and even gave her a 5 star rating. When I filed a dispute with my bank; I was told my account was going to be closed after my other orders are delivered. What kind of scam are they trying to run! I'm not the one. Keep all your records. Don't shop here at all

There is zero seller protection. There is no reason a company that is handling people's money and possessions should not have phone costumer service. Super super shady. They don't follow their own return policy's and have no way of knowing if people are lying. They always side with the buyer and humor you by telling you they will look into it, then 5 mins later they say there is nothing they can do. They are never on the hook for anything. It's a scam. They give you a time frame in which you have to "take action" and then don't respond to your message within that time frame. How they haven't been sued yet (maybe they have) baffles me. Stick to poshmark, you'll be protected.

The worst platform to buy, I was a victim of Mercari. They promise to supported me, never happen.
Joyce P (Mercari)
Feb 3,2022, 6:40 PM PST
Hi Johanny,
Thank you for contacting us regarding the authenticity of the item you have received. This is Joyce and I'll be assisting you today.
I've reviewed your messages. However, I am having trouble determining that the item is not as described. Please attach a few more photos to show the flaws more clearly.
Try and make sure the pictures are clear and focused and include photos of the entire item. If you received multiple items, I will need pictures of everything.
I can provide a 24-hour extension, so you can take some more pictures.
Looking forward for your response,
Joyce P
Team Mercar

They do not really have seller protection. Unless you take 700 pictures of your item from every possible angle and describe every inch of your product in detail, there is always something that buyer can say wasn't described appropriately. Mercari will always side with buyer.

1. The site feels like shopping at a thrift store and there are some really good finds at great prices.
However, returning items is difficult so ONLY PURCHASE what you know you will never return.

2. Customer service stinks. A big Fail. First, you will never reach a live human being, ever- all contact is via email. Second, they make the buyer send six pictures of the items they want to return and it is a crapshoot whether it will be accepted or not. My recent return request was denied because they claimed criteria were not met. Well, a picture of the dress I purchased was a white and black evening gown but the one I received was a dirty mauve/lavender and black evening gown. They must be colorblind, including the seller. I felt they could care less about my satisfaction and I got a canned response. From now on I'm only going to spend $15 or less on that site. Buyer beware!

I had a lot of items to sell and was using letgo when I got a text about Mercari. I googled and looked at reviews. One lady said the site was FULL of scammers. Well my first sale I got burned. Had a bracelet listed for $75. Lady talked me into letting her have for $25. I mailed to her. Bracelet had only been worn once when I took photo for the site. Was in plastic in its box. She got it and filed complaint saying it was old and damaged. So they didn't pay me. She wanted to keep the item and not pay return shipping. Also was warned that if you ask for your item back they send an envelope with paper clips and paper. I hope I get my item back. I have removed all my items. AVOID LIKE THE PLAGUE! Ridiculous

Theyb are terrible, for buyers and sellers, hard to get questions answered outdated rating system, high commission charges. No thank you i will stick with eBay and Amazon. The only way i will purchase from them again if they send coupons like they used to.

Never buy from this website, it is fraudulent. The (fictive) users could be created by Mercari to hold users' money, use them then return them after a month or maybe never (I have no proof of that but this is just my though) once everything is done, they make the SELLER inactive. Horrible customer service. I bought a coffee machine and I never received it. I followed the process of cancelation then requested my money back. They failed to make the refund on time then I had to go through PayPal to get my money back after they hold my money for about a month.
Stay Away from it.

Mercari is a great place to find deals, but it is a tricky site. There is many times where there are too good to be try deals and I would recommend stay away from those. If you buy something that is selling at a reasonable discount you should have no problem. Also, make sure you are buying from a seller that has at least a few ratings and you will be just fine. Normally the scammers are the ones have just created an account and are giving something that is expensive for a very low price.

I had my account deleted after making a purchase with a girl and apparently me asking her name for shipping purposes was the reason my account was deleted, and banned from mercari. Not only did I contact them and get no response, but I never got a valid explanation or warning about my account being possibly deleted. I refuse to use this app any longer, I was a verified customer for 4 years, and I will never recommend this app again. Thanks a lot mercari, you lost a customer. Ridiculous.

Beware of customers wanting something at a cheaper price after it has been marked sold on the website.
First time to use the site my item still had the store tags in place.
The buyer wanted me to put the cash difference in the box with the item.
I did not do this so she wanted to return the item with the excuse it smelled like moth balls. I accepted the return but have not received yet. If your merchandise is on the higher end in quality I would use a different site. Mercari is not worth the hassle.
I will no longer use this site.

This company is AWFUL, with terrible "customer service agents" (using them words loosely). They are not at all friendly, have no people skills, and refuse to contact you back in regard to issues that you may or may not be experiencing. I stopped using an older email address bc I just was not using it anymore & everything else was under my newer email, so I changed my email address linked to my Mercari account. Once I changed my email, it would not allow me to make any purchases. I contacted their "support" and they closed my freaking account. Now they refuse to allow me to create a new account bc I have the same phone number. Never a day in my life have I dealt with people of rudeness to this manner/degree. I personally like spending money on Poshmark or eBay anyway as I am less likely to get sold items that are not authentic & are mislabeled in listing, which has occurred over five times.