Mercari

I've been buying and selling through the app since February 2018 and I got no complains so far. The customer service is always helpful in disputes and very reasonable. You just need to exercise common sense when shopping or selling through Mercari and you'll do fine.
One time I got a buyer demanding a refund for a pair of sunglasses I sold as "fair" condition for $15 and detailing all the flaws on them as they were really worn, with all the pictures, etc. They received them expecting a brand new pair of designer sunglasses for $15 and when they realized that wasn't the case they just wanted their money back. But Mercari support sided with me since I described them correctly and sold what I was advertising.

Another time I bought a lot of Xbox games that were supposed to be working and in good condition. I just received a bunch of scratched discs and none of them would work. Again I contacted Mercari support, sent them pictures and they sided with me since they were not in the state described by the seller. This was only only like a $12 purchase so I just got my money back and threw away the discs.

Just read the descriptions carefully and buy from reputable sellers, use common sense and you'll do fine. Don't expect to buy brand new designer stuff for pennies as I've seen in some comments below.

When I signed up to this app I enjoy buying stuff then I saw some people sell Counterfeit item so I tried to sell one item but I didnt know that they are not allowed so i got the warning then I bought more stuff from other seller and One of my item is sold from mine then buyer rated me great because he likes the item he bought for me and I even toss a lot of extra goodies worth $30 to make my buyer happy. Then the second day When I woke up my account was suspended for some counterfeit Item which I didnt posted because I already knew on the first Warning so I stopped for the first warning. I told them and explain to them I didnt even posted any photo and someone hacked my account but they didnt listen. I even invite all my family to join this app. Well they didnt listen so I will stick with POSHMARK and I am a top seller since 2015. Told my friends and family this app is full of bull$#*!! Forget this app and signed up for poshmark!

A user asked if there was any pulling on a baby Adidas track suit I was selling. I didn't know what that meant, so she asked if there were any threads loose. I said not that I noticed and attached more pictures of all the hems on pants and sleeves so she could review before purchase. She offered me $8 for the item, I agreed to $9 with free shipping, which gave me less than $4 profit. She wrote a poor review for me saying "there was so much pilling and that she had asked me about imperfections and I didn't mention this." Then she turned around and posted the track suit for $22 stating it was in good condition with a tiny bit of pilling on the legs. I couldn't see her rating of me before I rated her. There was no way for me to accurately rate her based on the rating system Mercari uses. She also blocked me, so I could not contact her regarding the issue and poor review. I contacted Mercari and they didn't give a $#*!, basically saying that anyone can write anything in a review regardless of accuracy or relevance and they will do nothing. I highly discourage the use of this app.

I have sold over 3,000 items on Mercari, and another 3,000 on Poshmark/Vinted/other selling sites. I typically preferred Mercari because of the cheaper shipping options which enticed buyers, as well as a lower commission taken by the app (10% versus 20% by poshmark). For the most part I've had an overall okay experience with the app, when things go smoothly, but when they don't, they REALLY don't. The app ALWAYS favors the buyer, no matter the circumstance. I sold a pair of leggings, photographed every angle and a buyer told me that I told them a different color, even when we had zero communication about the color. She simply just wasn't happy with it, so they let her return it. Another buyer bought a lot of 50 items from me, one of them had a flaw, and she returned them, not returning all of my items with it. Customer service is absolutely horrible and takes days to respond, but if you are the seller, consider yourself at a loss because they never, ever take the sellers side. I've even had people cut holes in items I've sent them, and Mercari allows them to return it. I've lost so much product and money on this site, that I can't afford to sell anything more with them. Mercari is the Walmart and Poshmark is the Target (a little pricier but well worth not having to deal with people who are cheap and trashy). Taking my business elsewhere and I suggest every one does the same.

I ordered something on here paid for it, it was taken out of my account but never received it you can't get ahold of anyone to help buy from some where else

Bottom line: i had a 40+ positive rating. Some dummy in their office agreed to allow someone to return something to me that was described 8000% accurately, and refunded the scammer $800 prior to the items being returned. I video taped and posted on YouTube the opening of the returned packages. One was empty, missing a $675 bracelet. I thought uploading a full youtube video of myself picking up the packages, opening them etc AND pictures would be proof enough for them to protect me, the seller, and reimburse me. NOPE. INSTEAD they said I didnt provide enough proof and took away my selling privileges - because THEY WERE WRONG / MADE A MISTAKE. I posted a YouTube video that can be observed by looking up Mercari scammer rip off and I will be posting many more and taking any legal action I can against this company

I have had three transactions in a row cancelled by Sellers *after* I paid via PayPal balance! What a complete waste of time! I am sticking with e-Bay!

My one purchase experience via Mercari was very poor. Product was misrepresented, domestic shipping took 4 weeks, Mercari service non-existent. I will never again purchase through this vendor.

I ordered a hair care product and I received AN EMPTY CONTAINER! I contacted the seller who suggested that I repost it on Mercari and they would re-buy it. Sounded way too complicated and just wrong to me. So, when I tried to return it for a refund, there was NO link to a form to complete the return process. JUST STAY AWAY FROM MERCARI! Very disappointed: learn from my mistake and STAY AWAY.

IVE HAD A MERCARI APP FOR OVER A YEAR AND MY DAUGHTER CAME HOME FROM COLLEGE AND GOT HER OWN ACCOUNT WITH THE SAME ADDRESS AND MERCARI DELATED BOTH. MULTIPLE PEOPLE IN THE SAME HOUSE CANNOT HAVE ACCOUNT THEY WILL SHUT DOWN WITHOUT NOTICE. I HAD OVER 200 ITEMS LISTED WHICH TOOK HOURS TO PHOTOGRAPH. TOTAL BS APP

Trustpilot reviews
Categories
My Reviews
My Settings
Help
LOG OUT
Alternate Text
Divina
US
For companies
Your review counts!
You reviewed Mercari U.S.
Add photo
Divina
Divina
1 review
Star 1
Star 2
Star 3
Star 4
Star 5
Published 3 hours ago
Updated 2 seconds ago
Not too good for sellers or buyers
The sole of my boots came off the 2nd. Time I wore them. Mercari policy says you can not return them after you've given a review or 3 days past the date you receive the item. Also, there's literally no way to contact Mercari, even through email.!?
Thankfully the seller was really cool and helpful. They told me they had to reach them on. Facebook messenger. They were so nice about it I looked into shoe glue and decided to fix them myself. They fit well which is difficult for me.
So again, if you find a. Good seller then it's worth it. If not, stick to other selling sites.
I've also heard it's easy for sellers to not get paid on that site. They only get paid when the seller leaves the review. It's bizarre. It might work if people could contact them.

They don't stand behind buyer! I got ripped off from name brand 4 less (seller) for $403!) I bought a phone and she is a scammer! Buyer beware of this site! Also be ware of seller!

Just please for your own sanity stay away from this site, let go, ebay, offer up, poshmark are wayyyy better after you ship your item to your buyer you have to wait until later the item is delivered OK so now I can get paid right? NOPE I was wrong lol I have to beg for a review from the buyer if they don't reply I have to wait 4 days after delivery to now ask a member from support to "investigate" buyer and they can submit a review for them on behalf of them, now after that they reply a week later to release your funds but wait lol its available on there site so you can shop on their site if not you can ask for a bank transfer which takes another week the point is I'm still waiting for payment and my item was delivered on 03/04 please I give details because it's so not worth it and non existing customer care

I purchased my items 20 days ago from a seller named Jessica Dont buy from her I think shes a scammer she takes the money and you never here from her again. The site is very hard to get around and its almost impossible to get a hold of customer service. The number on the site is no longer in service when you click on something it takes you no where. Unless you have money to throw away DONT SHOP HERE! I have been shopping online since 1999 and never had a problem until now. I even shop China and I havent had this kind of issue. I didnt lose allot of money this time but I hate a thief so I had to do this review. As a matter of fact I will be contacting the BBB tomorrow.

Mercari is a hypocrite they sell dangerous products like fake make up for example the Kylie Jenner lip kit anything to do with Kylie Jenner we are making 10% with every sale but claim you are not to alarm to sell these type of products if you sell something on there and its legit somehow they screw you if I fire claim something thats not true they go ahead and refund the money to the buyer You lose out on your products for example I sold a brand new pair of sneakers with tags and its original box by her claimed they were ripped Mercari granted them their money back And told I have to discard the sneakers so I lost out on a pair of brand new sneakers never received any money

Bought an item, the dumb seller sent the wrong item, I cancelled the order they threatened to not return my money if I left a negative review, I screen shot the email from them, don't buy from them, not worth the Hassle, they wanted my to wait for them to return my money, it was already 1 week of waiting on the item, I called my bank the same day, I did sent the item back, buyer be aware, they are not worth it

They refuse to refund my money on a vase that was broken in shipment. They delayed the process until we were past the time to request a refund then stopped contact. The seller tried to help...

Wish I could give them ZERO stars. I am a seller on Mercari, have over 400 reviews all 5 starts, not a single 4 star or less reviews. They closed my account saying i sold unauthentic items. Seriously? I have over 400 reviews and you guys think i sell fake stuff. They listen to those fake accounts where they offer you 70% less for your items that you are selling amd you dont accept they report your account. And stupid Mercati fall for it. GARBAGE COMPANY. NO PROTECTION FOR SELLERS AT ALL. IF YOU TRY TO SELL.YOU DESIGNER STUFF, RUN AWAY FROM THIS COMPANY. AGAIN GARBAGE COMPANY. HOPE THEY GO out of business

HORRIBLE SERVICE! I have had two transactions with Mercari... AND BOTH WERE TERRIBLE! When you contact their customer service for assistance... CRICKETS. NO HELP AT ALL! Tried it twice... THERE WILL NOT BE THIRD TRY. THEY LOST MY BUSINESS! I WOULD SUGGEST USING ANOTHER VENDOR FOR PURCHASES! It's all good... until it's NOT!... AND IT'S NOT!

They don't want to listen to you. I bought alot off them. I always paid with credit cards. 3 actually. I have 9 orderes that they are not going to give me my money for cause I don't have a checking account. They suspended me for canceling a order cause the buyer has a right to cancel if the seller doesn't ship with in 5days. I have that in wrighting. What can I do to get my money back.in have credit cards receipt that's all an emails from them that I paid but never received.

Mercari left me with $0.00 return and stated it was a shipping charge that took my profit. See photo screen shot of my return profit. Sellers beware!

Please do not buy from this company. I bought a chair from Mercari and paid in full to Mercari. However, now Quill is requesting me to pay up but Mercari didn't pay Quill.

You must fully check out and test all functions within 3 days of receipt. If you are out of town or don't get to it, you are screwed if there is a problem.