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Mercari has a rating of 1.2 stars from 2,367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 592nd among Marketplace sites.
This company does not typically respond to reviews
Initially customer service gave me some trouble due to mistaken identity, however the (frustrating) problem was resolved. I must say that I enjoy the simplicity of Mercari. It is a more streamlined method of buying and selling than Ebay.
This web site is terrible. They have pictures of the item but sends you something totally different. For example. The bags are clearly vintage but you receive a brand new fake bag plastic bag. They have so many sellers websites doing this. They are are usually shipping out of Chino, California. You order one thing and receive another. They don't refund money instead they credit.
Does anyone have a contact number for Mercari. I sold 2 items worth over $1000 and they suspended me and won't release my funds
Date of experience: March 22, 2017
I ordered a pair of UGGS from the Mercari site from a company called PinkyNation.
I have 8 other pairs of UGGS - all of which are a size 6. Therefore I ordrered a size 6. When they arrived they were way too small. I contacted Mercari regarding a return and I was told they would not approve a return based on size and to contact the seller. If they approved the return, Mercari would process the return. The Mercari site is so difficult to navigate, it makes it almost impossible to find contact information. I had to email Merari 4 times asking for a link to the seller.
I then contacted the seller PinkyNation who promises 110% satisfaction and they sternly refused to accept the return stating it was not their fault the UGGS didn't fit. This was after me telling them twice that I owned 8 other pairs clearly marked size 6.
DO NOT ORDER ANYTHING FROM THIS COMPANY. BOTH MERCARI AND THE SELLER PINKY NATION are unethical selling platforms. The worst customer service I have every experienced!
Date of experience: March 8, 2018
Will literally steal your money. They try to hide their phone number but here it is for anyone who need a it. *******482
Date of experience: February 22, 2018
We're sorry to hear you've been having trouble reaching out to us! If you have any questions or concerns you would like us to take a look at, you may reach out to the number you have provided. However, we offer very limited phone support. To receive prompt service in a timely fashion, we recommend reaching out to our email, contact@mercari.com. Either way you go about it we will be happy to assist you and take a closer look at your issue. Thank you!^WM
BEWARE of Mercari customer service responses here it is a joke attempt to rectify an issue that they wont solve. I contacted them SEVEN TIMES and got nothing but generic responses.
Date of experience: March 29, 2018
We're sorry to hear our Support team was not able to assist you with your issue. Depending on the issue, our Support team can only provide answers that follow our policies and processes put in place to keep Mercari safe and friendly. Thank you for your understanding. -DE
This site caters to con artists only. Please stay far away. Do not buy or sell here. They will allow scammers, and prefer this.
Date of experience: December 17, 2021
Beware of this app. There's a bunch of scammers, and Mercari will not take your side when you get ripped off. It happened to me twice. Never again.
Date of experience: June 1, 2023
Mercari steels money that you make in selling products. They stole over $500 on my account, be aware of this scam and don't sell threw Mercari!
Tip for consumers:
Be careful by selling things on Mercari you might lose your money because Mercari steels money
Products used:
Electronics
Date of experience: March 18, 2021
What a joke it's impossible to return something even though it doesn't fit and description was not accurate. Do not buy from this website
Date of experience: December 27, 2022
I received my glasses and was pleased but I did receive one pair with a crack on frame. The other pairs look good.
Date of experience: November 11, 2020
I sent a pair of Tory Burch shoes ($90.00) and they refused to pay because the buyer "did not rate the transaction".
Date of experience: July 20, 2017
Hi Jenny,
We have systems in place to protect both buyers and sellers during the transaction rating process. You can read about them here: https://www.mercari.com/help_center/article/22/
If you need additional help, please reach out to contact@mercari.com with your account details and we will help you look into it.
After being accused of having more than one account, I was banned. No explanation and no answers or concerns to my questions.
Date of experience: January 4, 2017
I have been using this app to sell designer items for several years. At first, I had good experiences with buyers. Now, I just experienced a young buyer who did not report any issues with Mercari, but made false accusations on a review, which a seller is unable to do anything about. Mercari's support team will not do anything without the buyer's approval so basically a seller is not protected. I would NEVER sell high-end items on this platform because a buyer can scam you and Mercari has NO policy and/or process in place to protect the seller. Lots of fake items being sold on the site so make sure you know how to tell if an item is authentic or not.
I would recommend selling high-end items on a site that has quality control in place to verify scammers and fake products like 'LOLLIPUFF' which is one of the perfect platforms that verifies the authenticity of each high-end item prior to it being listed on the site. My biggest thing is making sure that any online marketplace has a process in place that protects both buyer and seller, which Mercari DOES NOT. So BE CAREFUL if you decide to use this platform. There are lots of marketplaces so do the research and make sure if you're a seller that you protect yourself from scammers. I would recommend 'POSHMARK' over this platform. Mercari definitely needs a better business plan in place and make the necessary revisions to their current business model.
Date of experience: October 1, 2017
Mercari recently came out with a cooldown methed to prevent sellers from over posting there items, so this method would create the listing and take it but will not show it or allow a buyer to find it. The system does not give you a notification or a gauge to prepare for it. I currently have a great rating with well over 2000 excellent marks and now this new rule entirely derailed my sales. The customer support is non existent as their is no direct number or email to them. The only way to contact them is to create a post on their Facebook or twitter page only when it's in a comment on a new promotion they are trying to push. So they will respond to that simply to save face but trying to get a hold of them via the app is impossible. Since then I have moved on with other platforms like:
Bonanza, posh, depop and created my own site via Shopify to create my own brand.
It's sad because it was going good until they made changes in hopes to enhance the buyers experiance but it totally back fired. Now the only sellers being shown are accounts with no prior sales or stats. Also most sellers shown are fake accounts selling used jordans and fake iPhones with no feedback, they need to invest in true customer support and get rid of the non sense cooldown method. Without good sellers you donot have a good business.
Date of experience: March 29, 2017
Do NOT purchase as ratings are fake, all calls go to VM, you cannot reach sellers, the device I received did NOT work and the manufacturer says selling broken product.
Date of experience: August 9, 2021
Do not buy anything from this site. Trash quality stuff, no customer service existing, if you complain you will be blocked.
Date of experience: February 2, 2019
Beware! Plenty of fake sellers. They can cancel your orders at anytime for no reason and your refund will take weeks.
Date of experience: November 22, 2017
We apologize if your experience on Mercari has not been a good one. Sorry to hear you've had transactions cancelled, and we'd like to review your case if you believe they were cancelled in error. Please contact us at contact@mercari.com if you have questions or concerns. We look forward to hearing from you soon!^DE
Stay away from this app!
They will suspend your account for no reason and take your money.
Mercari is a SCAM
Date of experience: July 21, 2022
No buyer protection! Very unbalanced system for buyer/seller, if the product is bad, your are stuck with it after your review.
Date of experience: March 28, 2020
MERCARI AND ALL ITS CUSTOMER SERVICE CAN KISS MY A$$. MY ACCOUNT WAS IN PERFECT CONDITION, 15 positive reviews and no negative or neutrals. Made a transfer to my bank account, next thing you know my bank is telling me my account has been hacked, and next fcking thing you know, I go to Mercari and Im banned from there?! Obviously one of their low end a$$ bithc $#*! a$$ piece of shi* tried to hack my account and fcked up so he had to just cancel my account.
Tip for consumers:
Don’t use It unless your $#*!ed
Date of experience: October 16, 2017
I just found out that the lv bumbag i bought from mercari misc_closet were not authentic back on 8/30, i would even know it wasnt authentic until 2 days ago when someone search out to me
Saying her mom bought the same bag and found out that was not authentic either. I got it authenticated from proauthenticators saying its not authentic, meanwhile its listed on mercari as verified authentic, thats the only reason i bought it, until someone reach out to me saying i have to get authenticate again. I dispute with Paypal and message Mercari about it, reaches out to the seller but then blocked me after i told her its not authentic. I paid $1642 on the fake lv bumbag, and today this seller just sold another fake bag on mercari of course marked verified authentic. Waiting for mercari to get back to me, mean time i have to wait from paypal 90days. This is ridiculous, we need to stop this account misc_closet before she victimized more people for selling her counterfeit lv items. I bet there were others she scammed already.
Tip for consumers:
Be careful, verified authentic badge are not always legit, this will be my last luxury purchase from
Mercari, if mercari or the buyer doesnt refund you file a small claim which i will be doing if nothing get done and get this counterfeit seller pay for his crime
Products used:
Lv bumbag
Date of experience: October 10, 2021
Have had positive experiences in both buying and selling. Any issues with purchases have been resolved promptly by customer service.
Date of experience: September 24, 2020
I paid $250 for a broken bottle of perfume from Upscale_save through Mercari and neither would give me a refund!
Date of experience: December 13, 2019
I sold items on Mercari and then they deleted my account! Seller beware! They wont answer emails or the phone.
Date of experience: January 27, 2018
Customer keep my product and got a full refund. I have contacted to company and they did nothing about it.
Date of experience: February 15, 2018
Sorry to hear you've had an issue with your transactions. Please write into us at contact@mercari.com if you'd like us to review your issue. Thanks! -DE
This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.
We're sorry to hear your transaction for the UGGs was not a satisfactory one. For future reference, you can contact us though our in app Help Center FAQs, email us at contact@mercari.com, or DM us on Facebook or Twitter. However, Mercari cannot approve a return based on size and fit, as size and fit vary across brands. We would however approve a return if the size listed on the item did not match the size listed in the listing. Please email us at contact@mercari.com if you have further questions or concerns. -DE