Mercari

They send you the wrong size or product and then you are stuck. Never using this mercari app again. Don't buy from this mystery sellers.

WARNING - DO NOT BUY FROM! Knock-off items, and NO CUSTOMER SUPPORT FROM MERCARI - sellers will block you if you ask about authenticity after purchase.
I had bought (2) - NEW GENUINE HP Q2612A Black Toner Cartridges and when I went to use them I contacted the seller and told them that both cartridges were printing black smudged lines across the document. I believed they were not original HP cartridges (as stated in the listing) and actually refilled knock-off ones and how can I remedy my issue - could they provide replacements.
I sent multiple messages to the seller to inform them of my issue and did not receive any response. They blocked me from asking further questions and now I get the message error: "You cannot buy, chat, follow, make offers, or like items listed by this user."
Mercari was no help when contacted as they stated they have a "3-day" return policy and said:
"Please note that Mercari users can block any user for any reason regardless of circumstance. I understand it does not seem like an ethical or polite thing to do, but it is not considered prohibited. Given this situation that these transactions are already completed, we can no longer process refunds and we treat these as the sales are final."
It was a replacement ink cartridge that I did not need to use until a few weeks later. Most on-line retailers offer at least a 15 day, if not a 30 day guarantee and most sites stand behind the products they provide for sale to protect the consumer from fraud.
So their retailers can sell an obviously defective or inferior product and as long as nothing is said within 3 days of delivery the buyer is out of luck. That doesn't seem like a good business model to protect consumers. In my books that's called a scam and does not give me a great deal of confidence in the sellers on the site, nor Mercari's credibility.

They make communicating with their customer service dept impossible. They offer no phone # to call. They only offer a pre assigned limited complaint response options list to choose from forcing u to pick a preset customer complaint topic which at times forces you to have to claim a false reason to even communicate with them. They limit the number of characters u can use in your message screen. They take days to respond. They rarely address the actual topic/ issue at hand. They run you around in circles when trying to file a dispute and address your issue. They close out dispute tickets without resolution. They take no responsibility in their errors that often end up in both buyer and seller losing out on products and money. They allow zero contact between buyer and seller to address certain purchase questions and clarifications via any other venue nor allow them to exchange contact info. They block and delete any message between buyers and sellers that they feel is against their policy. They allow no outside contact or exchange of contact info between buyers and sellers. If an order has an error for any reason they block and delete any communication between the buyer and seller disabling them the ability to straighten things out on their own. They are frustrating, unprofessional and their customer service rates a minus 10. Unfortunately they are one of a handful of online consignment platforms to choose from and their fees are ridiculous a $4 item ends up costing $20 after fees, taxes and shipping are included. Its only a good site if people are willing to pay in excess if $10-20 to purchase an item on top of the listing price.

There will never be enough room on any website for me too have room for all the words I want to say to rant about this ridiculous scam of an online Marketplace. There is absolutely no existence of customer service, there are a lot of people that scam on this website, it's very difficult to get a complaint resolved and worst of all at a whim if they decide to review your account have the right to delete your account which makes all of your posts listings and money inaccessible. The bad part is if you accidentally use certain words their computer system spits out a warning, after a certain number of warnings you are automatically deleted and or a review of your account will lead to having your account deleted. There is no room for innocent mistakes and you can end up losing money that you have sold products for because you won't have access to your account. Do not use the site. There is a reason why it sounds too good to be true. No they don't keep a portion of your money the way Poshmark does but there is a reason why Poshmark is legitimate and has good ratings compared to this absurd joke of a marketplace. One person that I know had her account deleted because she listed a box of Keurig K-Cups. I myself had my account deleted because I use the word inspired in reference to a $5 pair of earrings I was trying to sell. They are cheap inexpensive costume jewelry type earrings and I listed them for $5. God forbid, I said that they were Chanel inspired. Apparently the word inspired is a mortal sin. Instead of deleting the listing or telling me that that was against the rules they deleted my account and have prohibited me from using this site at all. I give this Marketplace less than a year before it shuts down... it's like my grandmother used to say if you don't start you don't have to stop. So don't start. Use reputable online Marketplace sites. It's websites like this that help a person decide for and discriminate which ones are worth trying to sell something online.

My Credit Card was compromised over a month ago I was sent a new card and I uploaded a different card to Mercari, they left this 48 hour notice it would be resolved that was 200 hours ago and
4 emails to them, nothing, nada, no one answers, I decided to close my Account, they locked my Account, I can't transfer my balance because they won't fix the problem. I just want rid of them. I buy and sell and the postage is a rip off, if the price comes out less than say $7.40 they have the priced fixed at, we will never know because they will pocket the difference, if the postage turns out to be less than $7.40, when we mail out the package we get a receipt with no weight on it because Mercari issues a code on your phone when you take it to the post office and those Postage rates stops a lot of people from buying your product because by the time you add up the cost of the product plus the postage it would be cheaper to go out and buy the merchandise, so you have to sell your stuff at rock bottom prices on Mercari. At least try to cut a deal with the USPO. BACK TO FB MARKET!

I love this place I'm able to score some dope things for a great price and if you receive something that wasn't as described your able to return it

WORST selling place possible. Buyer's BEWARE also... no website; no customer support; no phone number to call; STAY AWAY! They BAN people for NOTHING!

This is a legitimate buying and selling app. You can name your own price and give a option to accept or deny counter offers

They just decided to close my account for no reason and keep my money! No communication from customer service. Bunch of thieves! Be aware

Skirt arrive and unwearable.
Mercari refused to refund my money even after filling out their endless form and sending 4 pics which they demand

They claimed my items violated there TOS! Yet people all over the site were listening the same thing! You are way better off with eBay

When reaching out after receiving an broken item the service was horrible and they scammed me out of my 50$. Terrible company do NOT order with them.

They say within 3 days they will cancel order it's been 8 and I'm Reporting froud to my credit card company their response is pathetic

Too too many keyword spammers. It's totally out of control. Mercari does nothing about it unless you have multiple people reporting these listings.

Mercari? More like Mercreepy. Makes ebay look like Saks Fifth Avenue. It's a den of thieves. Do business there and you'll regret it.

Same damn thing except Ebay has been ad around way longer dont6 need another one how stupid stop showing the damn commercials

I decided to switch my retail store to this online platform after hearing about it. Everything sounded good I spend weeks taking pictures and putting detailed descriptions of my items. Started off really well. Then I get a message someone made a report on my account of a counterfeit item which there was not. But hey buyer is always right according to them. No proof needed just a vague message by some racist customer service loser. Then a few weeks later I have a return being processed when asked why they approved a return since their guidelines say if the items were as described as pictured there no returns. Again without proof just a vague message that I sent the customer the wrong item. I received the item back and as I knew already was exactly as described. I asked the customer what was her reason for return and she didn't like the fit. Not in line with Mercari policy at all. Okay I'm business we take losses that's not our fault sometimes. A few weeks later I get a message there was another report on a counterfeit item which happened to be nail polish out of all things. I requested to know how a nail polish can be counterfeit if I have assigned no brand to it. They then sent me a message that my account was closed. Once again, in a vague racist way. Mind you the day this happened I took a photo of my ID to get instant direct deposit when this phony claim came up. It's not a coincidence. This company is definitely racist, unethical and quite frankly dumb since they deactivated an account with only good ratings that they are making money from on both the buyer and seller platform of the account. Before you put in your hard work to set up an account think twice. As a side note if you sell an item and it's already delivered to the buyer who then reports it as counterfeit. Say good bye to your $10,000 Diamond ring, Chanel bag or whatever the item is because the buyer gets to keep it at no charge. Company who scams honest sellers and caters to scammers is reprehensible. Companies who make money in a negative way and cause anguish to so many is not one who will flourish.

Than other c2c. It even provides customer support which other may have none. Just need to be careful of the sellers though.

Mercari presents itself as an alternative to eBay. Well, if you like problems then it's the alternative for you! I purchased an item from a seller which Mercari believed was fraudulent. Immediately after I purchased, Mercari cancelled the order and refunded me. You must be thinking, "How nice, why would anyone give a negative review for that?" Because, Mercari then proceeded to block my account and demand that I complete an absurdly complicated process of "identity verification," which included downloading some useless app. Somehow it made sense in their minds to punish me because the seller might have been fraudulent. I come to find out, this is nothing new, but their standard procedure. Having had enough of these fools, I wanted to delete my account. Then I come to fins out, it is nearly impossible. Supposedly there is supposed to be a tab where you can "request" that Mercari delete your account. I followed the instructions, and yet, such a tab did not exist in my account settings. Therefore I needed to call their Palo Alto office. But when I called for assistance, there was no one via any extension, even though by law they must have a staff member manning lines such as the fraud prevention department. But, even when I tried their fraud prevention department, I still only reached a prerecorded voicemail, asking me to leave a message and they will "get back to me as soon as they can." Can you imagine if you were actually frauded on this website? Good luck ever getting any live human assistance! In the middle of the day you can't get a single staff member to answer calls? Please avoid this platform at all costs. Pay extra to buy on eBay or Amazon. Try Poshmark. But whatever you do, please don't give these scam artists a penny of your money. On another note, I would hate to think what happened to sellers which get on Mercari's bad side. I would venture to guess none of those people never receive any sort of fair due process, and their funds are abruptly confiscated by these scam artists.

BIG SCAMM, I GOT SCREW W/$1700. ANS CUSTOMER NOT ANSWER THE PHONE, I DON'T THINK THAT IS ANYBODY WORKING IN C. S. I DID CALL LIKE 100 TIMES NO ANSWERS.

I'm order Micro SD Card and come fake one and dysfunctional, MARCARI after my complain 3th day close case and don't won't give me may money back... Insane Stealers f.

Idk why so many people say theres no way to talk to a real person or that customer service doesnt answer phone... I actually just called them last night. I was having an issue with the instant pay option and the nice man I spoke with in their C. S. got me on the right track within minutes AND he found out someone had opened another mercari account with the same debit card I have linked to my real account. There was no issues, he just unlinked it from fake/scam account and deleted that account and I was able to transfer my money to my bank account within 5 min. I've been warned I believe... 3 times now. Because in description of some posts I'd ask potential buyers to please mess me via fb. Found out quickly that's not allowed. But I buy and sell on there ALL the time. And, knock on wood, no issues with any buyers yet, and all items purchased have arrived in exact condition described. But, I also belong a certain community of people who buy and sell from the same companies I do, and for the most part they all legit. I actually sell on fb as well, but I find I prefer the safety and 100% money back guarantee from mercari and the fact I can print labels right from home as soon as someone buys. Goodluck to everyone else I guess... I feel like alot of these complaints are from people who tried scamming someone and mercari didnt fall for their bs. Just my opinion.

Mercari is my favorite app to sell and buy on. Because customer service isn't the best, it's up to the buyer to check out ratings of the seller. Why buy from someone who already has bad ratings and then get upset when you're not satisfied? I have only had great experiences by selling to people who obviously understand the rating system and have nothing but great ratings. Items you cannot buy on here safely regardless of ratings are makeup, electronics, and accessories for phones. Many times they are used, broken, defected, or cheap. There is a reason Sephora and Apple exist-- Mercari should only be used for secondhand items such as books they're tired of, clothing that is old or not the correct size, gently worn shoes, and minor household items or toys. Do not buy anything that is considered "designer" on here-- it is most likely the $1 EBay unauthentic edition bought from China and resold for $50. Do not sell to buyers who do not have ratings. They may ask for a refund and attempt to scam you. Only buy items that obviously have time put into them-- if a shirt is wrinkly and on the bedroom floor when it's pictured, can you really be upset when it comes smelling bad and has pet hairs all over it? Only buy from people who put effort into their photos and descriptions. If it does not have a description, ask questions instead of blindly buying.
Responsibility for transactions is up to the buyer and seller, knowing how customer support is. If someone even has one bad rating, don't do it unless the rater themselves stated it was accidental. If you follow the guidelines I've shared, you will only have a happy experience on Mercari.