- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Mercari has a rating of 1.2 stars from 2,367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 592nd among Marketplace sites.
This company does not typically respond to reviews
Initially customer service gave me some trouble due to mistaken identity, however the (frustrating) problem was resolved. I must say that I enjoy the simplicity of Mercari. It is a more streamlined method of buying and selling than Ebay.
This web site is terrible. They have pictures of the item but sends you something totally different. For example. The bags are clearly vintage but you receive a brand new fake bag plastic bag. They have so many sellers websites doing this. They are are usually shipping out of Chino, California. You order one thing and receive another. They don't refund money instead they credit.
Wish I could say I purchased something. Both times I paid for an item the seller cancelled and had some cockamamie excuse.
Date of experience: October 19, 2019
Ordered item and was fast in arriving, was informed by many emails and item excellent. I would certainly use Mercari again
Date of experience: January 22, 2023
They are scammers wont give me my money they deleted my account so never use Mercari people. They just want to take your money.
Date of experience: June 30, 2018
Hey Vine,
If you can please send us an email at contact@mercari.com, we'll gladly take a second look at your account!
Thanks!
Best,
Team Mercari
It's so easy to list and keep track of sales! Buying is so simple and hassle free. Great variety of items at great prices
Date of experience: December 18, 2018
I bought a bracelet and it broke the same day that i received it and i asked for a refund and they didn't want to help me.they stole my money 301$
Date of experience: January 31, 2023
No sure how this site is legal. It is ran by bots. You realize this as soon as you run into a problem.
Date of experience: November 16, 2022
This website only has protection for buyers and their customer service promotes fraud and dishonesty amongst its buyers. I never had an issue with them before as I have been a committed buyer and seller on Mercari since 2015 but my issue arose when I made a mistake on my end. I by accident ended up mixing two of my packages with the wrong shipping label resulting in two of my buyers receiving the wrong packages. I was immediately made aware of the situation when I received a message from one of my buyers telling me she got the wrong items. She ended up submitting a return request which got approved and honestly she was really kind about the situation and is sending me my items back, however the message I received back from Mercari is very unsettling. They told me that although a return request is approved that doesn't mean the buyer is required to send the items back and if they chose to keep the items I cannot do anything about it, which if that is true is messed up! I am lucky enough to say that I got a honest buyer but most people on Mercari are looking to scam sellers. I had no idea how poorly Mercari treated their sellers until I began doing research and found out the truth. I will no longer be selling on Mercari once this issue is resolved as I cannot risk being scammed by a buyer and not be protected by the Mercari team. Sad because I truly feel Mercari has the potential to be a good app for sellers and buyers, but as of right now it is not. Although postmark is much slower at selling items they truly protect their sellers and buyers, I would recommend switching over to that app instead until Mercari can fix their issues. Giving it two stars because it does have potential, but again their is no protection for sellers and that is a huge risk for me to take. I hope my other buyer is as honest as the other one and returns the items as it was items that were worth over $100 while she only paid $28 but who knows, if she decides not to be I will have to take the loss I guess since I am not protected by Mercari. If you choose to sell on Mercari beware of your protections and to who you sell to.
Date of experience: July 17, 2018
I listed a Michele diamond watch on Mercari and was contacted almost immediately someone wanting to buy it. When they tried to purchase it the transaction wouldn't go through saying my account hadn't been verified. Then I was sent an email saying I had to go to CVS or Walmart and get a vanilla Visa card with $210 on it and send them a picture of the front and the back of it and the receipt then the transaction would be able to go through. Stupidly I did this then the buyer said they completed the transaction to purchase the watch, then I get an email saying I need to get another vanilla card with $499 on it to prove I was a reputable seller... Then they would refund me the $210, $499 the $1500 for the watch... What kind of c*** is this? $210 was immediately taken off the Visa debit card and it wasn't Mercari. I just told the buyer forget it after I realized they were scamming me... Then the buyer continued to harass me saying they couldn't reverse the transaction not my problem contact Mercari... I deleted my ac ount. Then I started reading reviews that this is a scam they do then they hold your funds and will not release them... so for me to sell my watch they wanted me to give them over $700 what for? These are deceptive practices... Do not list any items on Mercari and if I were you I would not buy a product on Mercari they do not answer their phone, they just send you emails, all they want is more money... Just another scam..
Tip for consumers:
DO NOT USE
Products used:
I was selling
Date of experience: April 3, 2022
I had an account with mercari and deleted it. Later, I made a different account, and tried to tranfer money to my bank account. An error on the app told me another account had that bank info. That's impossible because I deleted the old account. Now they want me to provide extremely personal info such as social sercurity number. They are holding my money, and taking a very long to respond to my messages. I tried to type my ssn into the app, but it claimed that it was wrong despite myself directly looking at my ssn card and carefully typing in the numbers. I got tired of messaging Mercari, so i called. I was asking many questions on the phone because i wanted my money and they were giving run around answers. They don't seem to understand to harm of holding someone's hard earned money for no good reason. I never raised my voice, and used appropriate langued, yet 2 mimutes into the call, Mercari hung up. I called again and was basically told I cant call to solve my problem, I have to email. They are currently still holding my money and put restrictions on selling and buying on my account. DONT SELL ON MERCARI, unless you enjoy $#*!ty customer service, gitchy and error filled sytems
Date of experience: January 19, 2019
It's good unless you have to do a return. Once you've gotten the product they FORCE you to rate the seller and once you have they REFUSE to give you a refund. JUST STAY AWAY
Date of experience: August 30, 2019
It does not worth any effort to sell anything in this site. No customer service, No reliable sell service.
Date of experience: October 21, 2020
It was fake and there is no real shoes and they steal money and they lie because they are evil. Customer service lies to you to steal.
Tip for consumers:
Do not download app or use the website evil stealing every time
Products used:
Shows
Date of experience: August 3, 2022
Whatever money that is in your account take it out now! Or they will close your account for no reason and take your money
Date of experience: May 6, 2020
Sellers to not ship immediately. Wait is a month. Product is not as described. Mercari refuses to refund if product is not as described. DO NOT PURCHASE FROM THIS WEBSITE.
Tip for consumers:
DO NOT PURCASE JEWELRY OR ANYTHING ELSE.
Products used:
EARRINGS THAT FINALLY CAME AFTER A MONTH BUT ARE SMALLER THAN SHOWN IN PICTURE AS COMPARED TO A QUARTER.
Date of experience: March 30, 2022
Mercari has horrible customer service that don't care about there sellers. Mercari doesn't care about protecting the buyer.
Date of experience: September 4, 2020
I shipped an item, the item went out for delivery and they let the customer cancel the item WHILE OUT FOR DELIVERY! And I've lost my merchandise and my money! DO NOT SELL WITH THEM!
Tip for consumers:
They let the buyer basically steal from me. The let the buyer cancel the item WHILE IT WAS OUT FOR DELIVERY! I can't get my merchandise back or my money! SELLERS DO NOT USE THIS SITE!
Products used:
I sold through this company.
Date of experience: October 7, 2022
This site is very expensive and the shipping is unreal!
Think I will stick with the sales with the store!
Date of experience: April 7, 2019
Bought 3 phones from 3 different people at 3 different times and received nothing... site is full of thieves...
Date of experience: November 5, 2018
Hi Brian,
Thank you for taking the time to bring this issue closer to our attention and we apologize for these experiences you have had making purchases on the platform. Because Mercari is unable to guarantee a seller will ship a purchased item, we allow them to cancel transactions in the case they have troubles sending it off (so buyers can be reimbursed as quickly as possible). Sometimes this means that sellers aren't completely honest in their reasons or cancel unnecessarily, but rest assured we do watch and penalize accounts should they have a large number of unwarranted cancellations. We'll do our best to keep an eye out for this issue continuing on and appreciate your patience with us in the meantime.
Please don't hesitate to let me know if there's anything else I can do via the in-app Help Center or by writing directly to contact@mercari.com.
Best Regards,
Team Mercari
You can only talk to Customer Service via email. When I called the phone number it said that there was no live service for my area. I purchased an item from the seller (eric's funhouse). The item he sent me was damaged and not what was advertised. I messages directly to the seller and he told me just to toss it, and he would send me a new one. I contacted him on the day I received the item. I never heard from him so I asked her for a tracking number, but he didn't respond. I want to message him again to find that he blocked me. I contacted Mercari and they said they couldn't do anything because I had already rated my seller. Well, I didn't rate my seller, Mercari does that if you don't contact them directly after 72 hours of receiving the item. Mercari assumes everything is settled. I have contacted them on several occasions and they seem to all be robots. To allow such sellers to remain on their platform will definitely chase customers away. After looking through all of his reviews, it shows that he has deleted a lot of his feedback, so it only shows positive feedback. For Mercari to allow them to do this is a dishonest as it allows him to control his ratings. Please do not use this system. There are plenty of other places to purchase items that do give you customer service and can protect you from these shady dealers like Eric's warehouse.below is what eric's warehouse advertised. The orange and blue bows are what I received. The last is the message where he agreed to resend. I am not only a buyer, I am a seller on ebay as well. I have never received any negative feedback, and I am not allowed to modify any of my ratings.this guy should be taken off Mercari and Mercari needs to clean up its act.
Products used:
None
Date of experience: July 8, 2023
I've never had any problems on here at all. (Thank Goodness!) I agree with Nancy M. On all the guidelines about the transaction.
I HIGHLY recommend YOU ask LOTS OF QUESTIONS BEFORE purchasing! I've had MANY sellers NOT respond. I asked the same normal questions to a seller and she blocked me immediately without even answering me, then right away updated her ad and remarked on my questions! Rude! I asked if her item was authentic, which come on, there are lots of knock offs out there! It is NOT acceptable for any seller to block a buyer just because they feel like it! I asked normal questions about the item and she, for whatever reason, decided to put a block against me! That's NOT acceptable!
Other than her and those who don't respond, I've had really easy, friendly transactions with fair prices. All items arrived exactly as pictured. All these items were in new condition! I'm very happy with all my purchases and happy with the sellers!
I've only had to contact customer service once about that seller who blocked me. They responded immediately. No big deal.
I've added my purchase pictures, seller's information, dates, and costs to share on the items I've bought.
I really wanted to sell on Mercari, but with all these horrible seller reviews, I'm absolutely horrified to even try! Why do those miserable losers have to go out of their way to ruin things for everyone? Shame on you! I have nice things to sell and DON'T want to get scammed! At least selling on Craigslist, I let them know I will only meet at the local police station! There's no internet police for these sites!
Just remember, ASK LOTS OF QUESTIONS BEFORE BUYING!
*As a side note* It's 2018, anyone can say anything, but if you don't have pictures of actual proof or lots of detailed information in a review, then I wouldn't really give it much consideration. Everyone has access to cameras and can give IDs and detailed dates and actual real information.
Tip for consumers:
Ask LOTS of questions BEFORE buying: any rips, stains, odors? Just because a label says Medium, it may really FIT like a small! Ask about FIT and not a label size! There are lots of knockoffs, ask about authenticity! Don't be afraid to ask for more photos if the seller only has one!
FOR MERCARI: You should issue your sellers a 3 Strikes Rule. If they fail to answer a buyer in a friendly and reasonably timely manner, they should be taken off the site after not responding to 3 buyers!
Date of experience: March 6, 2018
Thank you for the feedback and for sharing your personal experience buying and selling on Mercari! While it can be worrisome to ship your items to strangers, please keep in mind we protect our sellers too! If your buyer requests a return and it is approved, you'll still have an opportunity to dispute the return in the case it arrives in a condition other than the one you sent it in. However, please make sure to contact us within 24 hours of confirmed delivery with photographic evidence. It is also important to remember Mercari holds the funds until the transaction has been completed. If you have further questions or concerns, please email us at contact@mercari.com. Thanks! -DE
Too many sellers who sell to a buyer but won't ship the item. Don't say shipping unless you follow up. Act with respect for your buyers.
Date of experience: June 23, 2020
No one ever responds. Awful and non-existent customer service. Will not be buying anything on this site again!
Date of experience: October 17, 2022
They have very tricky policy restrictions when listing got removed them afterwards stated this item is prohibited
Date of experience: July 27, 2022
This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.
We're sorry for the experience you've had with this order. Because Mercari is unable to guarantee a seller will ship a purchased item, we allow them to cancel transactions if they have troubles sending it off (so buyers can be reimbursed as quickly as possible). Sometimes this means that sellers aren't completely honest in their reasons, but we do watch and penalize accounts should they have a large number of unwarranted cancellations. Rest assured we're working hard to improve seller reliability as we continue to update the platform. -Team Mercari