Mercari

They will close your seller account in the middle of transactions for no reason. They will keep your hard earned money from sales as well. So the buyers got their item but I'm out of my money now. Stay away at all costs or you will get scammed.

I'm a long rime mercari seller/ buyer I sell thousands monthly & spend close to that monthly. After reporting unfair seller return issues I found a mercari employees who reviewed the issues & compensated me for the problems when experiencing the same issues I tried to report it & was unable to connect the employee for help now I'm targeted treated unfairly not protected by mercari employees being denied the few perks they offer sellers to help increase sales. If I report issues/problems I'm punished & my issues goes unaddressed/fixed this has caused loss of sales $ & product. There is absolutely nothing I can do!

First time user and I already upset. I made an order, got a confirmation saying they have my money and item will be ship. A day later got a email saying seller change his mind. Tried to contact customer service or write a review on the website but its impossible, even to talk to a person to see what happened.

My very first purchase was for a black romper from Forever 21 size M. What I received was a very old brown button up XL sweater. They make contacting them impossible. I needed to contact them about this but there is no option for receiving the wrong thing. What a joke. I will NEVER buy anything from this company again!

I have been selling for the last 6 months with this app due to the convenient flat rate shipping. They have completely changed the rates, you now have to weigh your package for an exact weight and measure the packages dimensions. A box that cost 9.90 to ship on Friday cost 30$ to ship today, Saturday. My buyer backed out and I will now have to discount items more and make less money to absorb the shipping, or change selling platforms. Horrible decision.

Mercari doesn't give buyers any protection. Purchases a Burberry bag from seller M-closet And also Mercado claiming all her bags are authentic, but Real authentication confirm that the bag is faked. I contacted both mercari and the seller, but the seller to request a return since Mercari claims that it guaranteed authentic or your money back. Seller didn't even bother replying nor concern that bag she sold me is Faked. No luck getting a refund from Mercari. Scammer! Stick with poshmark.

I ordered a bundle and it was one item short. Mercari refuses to issue a partial refund and requires that you pay to ship the items back! Dishonest, terrible customer "service." This company won't last - Ebay is trusted - this one is a big scam and so are its sellers! Buyer Beware!

Terrible customer service, they took 2 weeks to respond to my email, also when you call them customer service its a voice mail really! Who does that! This Company is from Japan not Us, they closed my account because you can't email the vendor for detail on a product your buying, i dont have any problems doing that with Amazon or Ebay. Im sticking to Amazon and Ebay American Companys.

I tried to purchase products from Mercari several months ago, out of 4 purchases only one was the right item, one was the wrong item and two orders simply died due to their failure to communicate or ship, so I cancelled after 2 weeks.

My current order is about to be canceled for the same reasons, failure to communicate or ship.
Great News, PayPal is aware of Mercari's practices and gave me an immediate refund. Obviously too many refunds to Mercari buyers, due to fail to ship or to ship the right products.

Made the mistake of thinking they got better. Now way.
I am now waiting for an item to ship, that has not yet shipped yet should have been delivered, according to Mercari, 4 days ago.

So the sellers, fail to communicate, ship the wrong parts, fail to ship or ship promptly.
Then Mercari, blocks you from leaving feedback unless the sale completes.
So they all have unreal and unearned very positive feedback provided by Mercari, regardless of how terrible they are.

Beware Mercari. They have made a deal with USPS were they'll sell you a 2 day shipping label but it's a scam on their part. Shipping labels don't update on delivery time and mercari cancels your sale and you loose your money. I closed my account. Never again. Go with amazon. They're not called Amazon for nothing!

Bought something last Monday night and the seller sent out the next night. Says item was delivered, but it wasn't! Been trying to reach customer service for 4 days and nothing! Can't even call and get a person to talk to. If I could leave 0 stars I would. Delete the app and run!

Be very cautious buying from this site! I bought a "men's small" hockey jersey and the seller child's jersey. Customer support denied my request for return, released payment to the person who scammed me, and didn't even let me rate the seller. The fact that they let this happen made me lose all trust in their company.

Mercari will not allow me to sell my David Yurman ring because it is not authenticated by their service which charges a fee. Even if I was willing to pay they will not accept it because I do not have a serial number. My ring has no serial number. No David Yurman rings have a serial number. I purchased mine in the DY store so I know that. What kind of scam are they pulling? I see other sellers have DY rings for sale on there with no authenticate sign. How did they get to sell and not me? One more complaint. Mercari buyers are mostly lowballers.

I bought an inflatable raft. Sold as new condition and inspected. Used with a bad patch over a hole causing a leak. Mercari refused refund because I requested day 4 after receiving the boat and stated I had to respond within 72 hours of receiving delivery. At 72 hours Mercari posts an automated review of 5 stars to the seller. A deal on the boat and I will hopefully fix the patched hole and fix it, but I was lied to by the seller and Mercari refuses to acknowledge the problem. I will not do business with them again and advise anyone else to stay away as well. No way now for me to leave an actual review to the seller.

I have tried for 8 days to get help with a return and no success got my credit card company involved and now my account is blocked! And they finished the sale before even helping me with the return! Never using this app again

The quality is cheap
I brought an speaker from them for $139 then text them for return was a pain in the a... at the end paypal dispute and win but I ended paying $65 for the shipping back don't get nothing from this people is a lot better places to get stuff. Out there.

Mercari has no way to override the system as to what they THINK your address should be. I live on an "Extension", and Mercari does not recognize the street name with the "Extension" on it. I contacted them and they basically said 'oh well, it's an automated system and there is nothing we can do, just ship to an alternate address'. While I didn't like that idea, I did really want the item so I had it shipped to my office (an address it does acknowledge that it exists). That being said, I now run into problems with billing. All of my cards are linked to my real address which has the 'Extension', so using the site is now a nightmare. Their customer service leads a lot to be desired. They do not offer any real answers and they don't seem to care either.

I purchased an item based on the listing picture and description which was totally different from what I received. I immediately emailed the seller and then customer service requesting a refund and was directed to provide pictures of the item received, which was done on the same day I received the item.
They emailed me on a Saturday requesting the pictures be sent again and gave me 24 hours (Sunday) to resubmit? I checked my email on Monday and learned that my request for a return/refund was denied because they had not received the resubmitted pictures within 24 hours Do, they not operate on business days like other reputable companies. They do not hold sellers accountable, thus promoting fraudulent behavior. This was my first and my last experience with Mercari. Buyers should beware of this company. They definitely do not operate like Amazon or Ebay. Stay away.

Seller sent me defective merchandise. I asked for refund the day I received said merchandise.

Mercari makes it virtually impossible to get a refund. They ask for at least 8 photos showing the product does not work. I sent the 8 photos, and they write back asking for 8 more. I have had much correspondence with these people and they are as crooked as can be. There goes $125 of my hard-earned money down the drain!

Only spent $11 on a football card, what the package I received was empty. Upon finding a way to finally contact them, which was incredibly difficult as it is not well marked on their site, kind of got the runaround from them they wanted a picture of the package which I sent them that wasn't good enough then due to work I had to not respond as quickly as I should have and they went ahead and paid the guy and let the review for me also. The site is a joke stay very very far away. Never got my football card or my money refunded.

This has to be the worst place I have ever bought from. You can't contact them any way you try. The phone number listed says to leave name and number, and then it hangs up before you have a chance. When you find a form to contact them and spend time writing your comments, when you press the send button a tiny red circle with a line through it pops up and won't let you send. Buy from eBay where they know how things should be done. Been with them for years and have never have had a problem. Stay away from Mercari.

Buyer's beware this site sells fake merchandise! I questioned the authenticity of DY bracelet when I first received it. The buyer assured me that it was authentic but that was not the case. 3 days later i ended up in the hospital for a very longtime. I decided to wear the bracelet and it was black. The area that is supposed to 14k turned tarnished as well. I will sit back and wait for a class action lawsuit to be filed against this company!

They lied and said my package was overweight to steal my money. I will NEVER sell anything through Mercari again… their fees went up twice since I was selling with them and now they choose to lie and steal the rest of my money. I weighed my package on a commercial postage scale and it said one pound 0 ounces. They charged me an extra $12 postage saying it weighed 1 pound 1 ounce. I am not sure how it gained an ounce going to the post office… come on this is absolutely ridiculous! NEVER again!