Mercari

No negative reviews are permitted without having received items and hence the glowing reviews are inaccurate. Mercari is unwilling to kick off sellers who are potential scammers at worse or who are completely uncommunicative at best. Mercari reps would not answer basic questions about transactions. I have spent way too much time trying to get simple questions answered from your company and from the seller. If the seller had simply responded to my first message that she had made an error and that she didn't have the product, I would have gotten my refund and gone my way. Neither ebay nor Amazon treats customers they way your company does.

My account got closed because they were "UNABLE" to verify an authentic Louis Vuitton bag. Keep in mind, this is an original bag, but just because they were "unable" to verify it, they closed my account even after many appeals. Now today my mom calls me and says her account is closed too because Mercari said she had more than one account, referring to mine which is totally seperate and has been closed since a month already. She created her own account months back to sell some items around the house. But because its on the same address they think its the same person even tho both of our accounts have been verified separately.

I just had a buyer who requested to return an item because he claimed "the item received was not as described in the listing." Here's the problem: he had not even received the item delivery until AFTER he requested the return. Mercari kept me in the dark the entire time (it took them 10 days to make their decision) until the very end, when they approved the return. That's when I became aware of the reason for the request. This is B. S. I had several pictures (close up) of the front and back of the item, so there should not have been any misunderstanding of what the item was. A person would have either been blind or just plain stupid to not understand what he/she was purchasing. Bottom line? Buyers have no recourse whatsoever when someone wants to return an item.

I purchased a purse on this site listed as a Tory Burch. It was very obviously fake when it arrived. I submitted a return request and it is been almost two days with no resolve. I contacted the buyer and she does not even know how to accept a return. It's unfortunate I can't pick up the phone and call somebody like with eBay. I now have money held up with a fake purse with no resolve in site. Buyer beware. Don't expect to see your hard-earned money anytime soon when you receive something fake. Knock-off items are prevalent on this site I have purchased three... shame on me back to eBay.

I purchased an item in very good condition, the label had no marks on it. When games arrived, not damaged in shipping, the label has dented lines all over the front label. I contacted Mercari & they said it does meet their criteria for a return item. Do not trust this website. Contacted paypal to get refund. 1st photo show game displayed in listing, front & rear label, the item I paid for. The 2nd,3rd, 4th & 5th picture is what I received. Marks all over the front label. Mercari said it doesn't meet their criteria for a return & refused refund. I disagree, the pictures of the item I paid for & received its not in very good condition. DO NOT TRUST MERCARI

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It is IMPOSSIBLE to recieve any type of customer support unless the question is already listed. They also only offer "Live Chat" in regard to technical support but you have to pay for it. I Finally found a customer service number by calling the wrong company. But, oh joy, they don't have customer support in this area (Houston - 4th largest city in the US).
Just ridiculous!

NEVER BUY OR Sell on Mercari. They support people scamming on their website! If you get a counterfeit card like I did they will not refund you. It was only a $13 card but i buy thousands worth of cards sometimes one card is a thousand plus. Clearly if it was a $1000 card they still would stand by the scammer. This makes them just as guilty if not worse! They give you automated responses. They do not care about their customers experiences. They are the definition of greed. Their excuse is I left feedback. Well I didn't notice it was fake until my buddy pointed it out a few days after. And if you know Mercari they rush you and pressure you to leave feedback fast! Don't support their illegal practices! I hope they go out of business!

First order made with Mercari on 3/2 expected delivery was 3/15. As of 3/7, no updates on shipping status. Received email from Mercari stating they would remind seller to ship item and by 3/10 I would be able to cancel if no response from seller. On 3/10, no option available to cancel and no updates. It is now 3/22, unable to get a ahold of anyone at Mercari and still no order received. I checked to see if new tracking update was available and turns out package was delivered 6 hours away from my location. Mercari states not to rate when shipping issues arise but I have purchased from Amazon and Ebay using same carrier and I have received my orders on time. So clearly its Mercari's shipping system to blame. I dont need the item I ordered from Mercari anymore as it was a birthday gift and had to buy somewhere else. Now, I dont know if I will get my money back, or my order shipped back to me because Mercari customer service is non existent.

I recently purchased 4 baseball cards that were listed as vintage by the seller Topps 1963 Mickey Mantle, 1969 Nolan Ryan, 1970 Bench, & 1968 Rod Carew at a good price. They were purchased with the intention of reselling individually. I made a quick turn around sale of the '63 Mantle. It was sent for authenticition and it did not pass. Therefore this card is a reproduction novelty knock off card. As are the other 3 cards. Mercari allows counterfeit items be listed and sold. This has embarrassed me, ruined my reputation and good standing with another selling platform that I sell from. Stay away from and there are better sites in which one and purchase from.

Terrible customer service! Lots of Fake/scammers selling non existent items! Bought a item form a seller that never had the item… tried to get a refund. Even sent it back. But scammer provided a wrong address… so now the return item is being sent back to me again. Complaint many times to customer service and still not resolved… almost 2 weeks now… and was notified they will "REVIEW " the situation again! AVOID AND DO NOT USE!

I ordered lipstick and photos of a new lipstick were shown on the site. There was one poorly focused one the lipstick sent to me. It came to me have used with lip marks and because of the obvious health hazard I discarded it. The seller was given 5 stars by them even though this happened. They and the seller were not responsive. Do NOT believe the star ratings.

After ordering 3 items from this website, my account was revoked due to suspicious activity. In a way I'm very happy, once I receive my items and rate the seller. I'm gonna cancel my cards and get a new one. Thanks Mercari you did a big favor.

They closed my account and stole my money so quick it was crazy. They basically sent me a notice to my wrong email and said I had 24 hours to claim my money when I tried it gave me a bunch of bs. The account was hooked right up to my bank why didn't they just let me transfer it out. Yeah needless to say I'm pissed and will never use them again

Mercari has terrible customer service, avoid buying and selling on Mercari. Bought an oled switch in the listing mentioned that there is a broken screen, but not mentioned of non working power button or volume buttons. Asked Mercari to help with return, Mercari refuse since seller is a power seller with over 4000 sales. Avoid buying and selling on Mercari, go somewhere else like ebay instead.

I ordered a pair of jeans that were supposed to ship in 3 days. I did not receive them for weeks. When they arrived, they did not fit. In order to start a return I had to send four pictures of them, then a long wait to hear back from customer service. I probably sent 10 or more emails to try to get the situation resolved. In the end, they would not let me return them (never worn) even if I paid shipping and re-stocking fee.

A buyer can lie on you and mercari will side with them. I sold a sling bag that was described as a sling bag the person bought the sling bag but gave me a 3 star bc they wanted a backpack even though they never contacted me about that. When I confronted mercari they said I was innocent but bc of their new policy the buyers experience can't be deleted even though lies and illiteracy aren't experiences. They are a dense, unreasonable company. Go elsewhere to sell things.

I can't trust Mercari one day I sold $400 worth of products within 10 hours and they closed my account to do high activity and said to complete my current pending transactions and request a direct deposit.

Note* if your entire to purchase market place again we will hold all direct deposits and cancel all transactions.

Use at your own risk. There's far too many complaints of rip offs from sellers and even Mercari. They're out of Japan so most people have very little recourse options. Read the reviews. They stay in business because they're banning people and keeping the money they have in their accounts.

Mercari rips you off on shipping. I weigh everything with two different scales, yet I will get notices that they are deducting more from my profit to pay "extra" shipping, yet I have never once gotten a credit for overpaying on shipping which I know I have. Their customer service sucks at understanding problems and they always strive to NOT resolve issues for a seller, the ones that they are making money off of. I would avoid selling here, I'm looking for more seller friendly platforms to sell on.

Bought two pampered chef products from different sellers. One item was received without damage. The second item was received was broken to the point that it was unusable. I believe this was because the item wasn't properly packaged. When attempting to contact Mercari there was no easy means by which to contact them for a refund or next steps. I tried several different ways and was unsuccessful. I will never ever buy anything from this site in the future.

I received broken item. Immediately contacted Mercari to note problem. Response email said don't rate seller until Mercari customer service responds. Then Mercari paid seller "because You didn't rate seller." When I complained, they said there was nothing they could do to resolve problem. I'm out $40

Mercari limited my account first claiming that they need identification, I tried to do that and they kept telling me that I am not responding to their emails which is not true.
They then asked me to send a picture of my driver license or photo of my passport information.
That was the most scary thing to do, I refused to do that, they closed my account permanently because of that.
I don't know any other website that will ask you such personal information so you can buy used and new items from random people.
Please be careful and watch out.

Buyer beware! I purchased designer items 3 times, description included the fact that item was 100% authentic and included the original designer box and authenticity card. Once I received it was evident that it was a scam. Same seller uses different profiles to make you believe you are buying from another seller. Mercari did the right thing and reimbursed me all 3 times but I will never buy from them again. Not worth the aggravation and deception.