Mercari

I recently found out that I was duped by a seller and because it was out of the 15 day window, Mercari refused to help. The seller tricked the authentication process by showing a photo of a different pair of Gucci glasses that had the Gucci name and made in Italy. I had no reason to check when I received the item because it was backed by their authentication process. I tried selling the "Gucci" sunglasses and found that they are indeed fakes. I contacted Mercari and they refused to help. I had a similar incident on Poshmark and they told me to destroy the item and issued me a credit. Mercari's most recent response was that they would take this as Feedback. I am out $250 and I plan to remove my own listings and I won't shop there again as they cannot be trusted.
I have included photos of the fake picture the seller showed the authentication team at Mercari along with the actual glasses.

Purchased vinyl Godzilla figure from seller. Description said, 'from smoke-free home'. It arrived smelling of cigarettes. Asked to return and seller refused. Contacted Mercari: they asked to see photos. Mercari replied they could not detect anything from the photos so my request was denied. It was insulting. Seller was rude replied to every message 'have a great day'. Mercari automatically rated the seller positive. Seller and Mercari were insulting. Waste of time and money.

Please, Please do not trust Mercari! I bought an expensive pair of shoes that were blush / pink in the picture and was not described as any other color. When I received them they were very dark gray ( mud colored). I went through the proper channels of sending photos to ask for a return. I was denied a return and they gave the seller a five star rating. I was not allowed to rate the seller myself to warn others. This place is a scam! Beware!

The most horrible customer service ever provided. They close my account without notice even though that was my business and I made thousands of dollars for them. They closed it because apparently I used a product photo from ulta, but apparently that was illegal. Horrible customer service. No one responds, no one cares, and no one is willing to help. I've message them so many times, and they've never responded. Mercari is the worst of to sell on and they take so much money from you.

Twice I have purchased from mercari, and both items, different sellers, never shipped. I was able to get refunded, but I am done with this joke of a website. Please RUN, don't troll, as far away from this website as possible. Clown shoes!

I used to sell on Mercari. The site almost always sides with the buyer. I sold a pair of emerald 14kt gold earrings and the buyer claimed they were broken when they were not. Probably buyers remorse. She returned them and was credited. I also tried twice to sell a cpap which apparently was a prohibited item. I only tried a second time because I saw one on the site for sale. I reached out to Mercari because they now closed my account!

I bought a Louis Vuitton bag with damage that was undisclosed. The seller said this bag was in good condition but did not take pictures of all the cracks and did not disclose this to me either. I reported the problem and Mercari said that they would not refund my money. They do not protect buyers. Buyer beware Mercari is not on your side. I will never buy form them again. I would suggest buying on eBay or Poshmark because they actually protect buyers.

I gave macari my passport as a valid id. They rejected it. Now I have over 150$ in funds they wont give to me. I have been on hold for 20 plus minutes and they hung up on me. Twice. What a $#*!ty company

I recently bought an item from Mercari for the 1st time and it was defective. The box looks great but the item is used and completely empty. I asked several times for a replacement or a refund and they refused. I ended up calling my credit card company to dispute it and the credit card company credited my account back. Beware! Do not buy from Mercari!

I used Mercari once recently to buy something and would never use it again. I had a problem with an item I purchased, and it was horrendous to communicate with the seller or with Mercari. The site doesn't appear to be set up for smooth resolution of issues that can arise from time to time. So I turned to my credit card company and they gave me a prompt refund.

- Easy for new scam sellers to set up new accounts and never ship the orders. You will get your money back, but it will takes weeks
- Sellers can cancel orders without any valid reason
- Most sellers have 5-star ratings, because of a very short time period to rate sellers, and buyers can't rate sellers on cancelled orders

Stay away from Mercari! Basically they don't abide by their own guidelines and like to put it back onto the customer. I've tried numerous times to workout a return with a different representative and they all stand with each other. The worse company I have ever done business with. I never write a negative review, but I am now! STAY AWAY from them!

No phone contact, since April 12/19 I make cancellation for a expensive dress, still today I dont have any answer, I loss more than $ 500, Andy the Buyer block me up. Dont recomend at all. Dont use Mercari

After 4 transactions that for one reason or another complete did not, the final straw was when a package was lost in transit for over a month and when it finally came, the contents had been stolen. Mercari told me that I would have to prove that it came empty... which I'm not sure how I can prove that something DIDNT happen. Otherwise I would not get a refund. This is their scam. They practically dared me to file a complaint with the Better Business Bureau...I guess their one star rating couldn't be made worse. They are scammers and do nothing to honor their own Terms & Conditions.

Mercari is terrible! I sold a authentic Lv bag brand new paid for the Mercari authentication service and certificate and sold my bag on there. The buyer stated she wanted to return the bag due to not thinking the bag was authentic even though I paid Mercari to authenticate my bag! They accepted a $3,600 return on a brand new bag and now this women can send my bag back used or damaged possibly and I could only get refunded $200 of it! Beware and do not trust this app. I've had this app 2 years and every single time I've sold something or bought something it's been awful

Do not sell on this site they suspended my account 2 weeks ago for using my wife's credit they called it safety I am for that but not when it takes 2 weeks they froze my money cancelled every transactions I have lost over 1000 do far because of there f ups plus I had offers pending customer service is the worst in the business. Do not associate with this crap site

I had 466 good transactions. Sold and bought. One day they closed my account. I tried to email. All I got was a generic reply. Then blocked. They kept my money. I did nothing wrong. Scammer! Thief! Use eBay!

They are a law to themselves! Ripped me off and I lost money due to a buyer returning item, which I had listed very clearly, no protection for sellers at all! Stay clear, customer service is a joke! No help whatsoever, took my sale and my money without giving me a chance to do anything absolute rip off! No one person will deal with a complaint from you so no one person is responsible.

I purchased an item and was told it was sold so I find another and ask the seller if they realize that item is cheaper from the company and comes with a warranty. They respond that I'm rude and block me. I just asked a question. Lousy first two experiences and impossible to speak to anyone there. I'm done. There are just too many places to buy and not get this nonsense. Spare yourself.

Mercari sent my seller the wrong address label so now the package is coming to me instead of my daughter. They blamed the problem on the seller when Mercari is the one on charge of address labels!
I requested a refund of the shipping fees of $11.50 and they say the seller must issue that. Wrong! Mercari handles all financial transactions! So now I'll have to reship the item at my expense to my daughter. Will never again use Mercari!

Do not do not believe Mercari's policy when they state they prohibit the sale of counterfeit items. I've reported a few who sold me counterfeit garbage and Mercari did not do a darn thing about it. Those sellers are still selling Counterfeit products. Mercari needs to rake in those fees so of course they are going to continue to allow sellers to sell fake products. If you want to spend your hard earned money of fake garbage, then Mercari is the perfect place to shop!

I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. No packaging. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. The worst part was I was unable to leave a review for the hapless seller. Never again.

I sent out an antique Tiffany style lamp, packaged it several layers of bubble (usps product) and layered in bubble in a box. After the buyer had the lamp for 2 full days they file a claim that the lamp was broke. Mercari decides to cancel the transaction allowing the buyer to keep the lamp and the proceeds for the lamp. Mercari's policy states your protected under their shippers protection under $200. They are saying that they're not sending my antique lamp back and also not paying me for it. This sounds like stealing to me! Sellers beware! You are not protected. Mercari will let the seller keep your product and your money!