Mercari

Ridiculous customer service, very frustrating site. People report your items all the time and get removed, you get suspended for no reason and lose sales, they rip you off, customer service do not read your messaged properly and reply any rubbish with you having to repeat yourself. Silly site that hasn't been thought through properly and needs better customer service staff.

I purchased a laptop for $100. It did not have a charger or a charge to see if it worked. The site requires a review within 3 days so seller can be paid. There was no way to purchase and receive a charger within that period... yet the site and seller expected me to ok the purchase saying the laptop worked. Impossible. I asked for a refund as directed and was told they would pay the seller without me verifying that it worked. This seems to be fraud in that I was sold a non working laptop.
There are over 1000 complaints here and at Better Business Bureau against Mercari. Also. The color was bright orange. Not pink as stated.

If there was an option to give this company zero stars I would. Horrible customer service. Tried to buy a sweater. Error code pops up, can't purchase. Talk to customer service literally 8x throughout this fiasco as not counting email. Tried using a different credit card. Each time i spoke with customer service they said the problem has been fixed and it never was. Customer service is useless. Get email accusing me of fraud due to multiple times trying to purchase item with no success. Then after wasting all this time I receive another email saying my account has been removed... somehow I committed "fraud" and endangered their community without even getting past the make offer page. Please don't waste your time like I wasted mine. Stick with poshmark or ebay. Mercari is a joke

It's great to sell online that is until you make sales and don't get paid. Sold item was rated. Got an email from Mercari starting I had a balance. Nope. Nada. I've been selling on Mercari for over a year without issue's. Now their just stealing my money. No More sellers fees for you Mercari. Closing my account. Someone needs to start a class action suit against Mercari. Crappy Service Crappy Company. Don't trust this company and before doing ANY business with them look them up at the BBB.

It's hit OR miss on an extreme scale with this app.
The tech support is kind-of okay after having to research HOW to use it.
Buyers & Sellers HOWEVER... that's an integrity issue of the individual... yet Mercari should protect merchants from the types that sell junk (hurts the marketplace) as operational & buyers that constantly cancel... or low-ball offer (hurts the marketplace).
Mercari doesn't only charge 10% for completed sales as they claim, though... you'll get hammered by their S&H system in overcharges.

My first ever complete purchase was glowing because of a great seller nonetheless.

STILL ***(3) overall

There's zero accountability when this company has an issue a transaction. Phones don't get answered, emails go unanswered and inquiries thru the site takes 2-3 times to contact only to receive a we can't help you response. Doesn't matter what you find on here. It's crap - look elsewhere. I've made two purchases and both were the worst. Having to dispute with my credit for card this last one who sent me a broken item and Mercari bascially told me tough luck even though I alerted them within the specified time period.

Posted a Wilson Cell Phone Signal Booster for sale. Me Artie stated this was an illegal item to sell. Provided them web site showing both on line and in store sales. Showed that FCC had approved this item. Never would provide reason for cancellation of my account.

Be very careful on this site I was just robbed by a Nicole Kristine Creed from Spring Texas. She ordered a lot of merchandise. Which I shipped together and I am new to the site and this nor know this was not allowed This woman took advantage. She also is a seller as well. She claimed to have not received her goods and was refunded her money.So she is keeping the goods and the money

During this covid 19 my kid is stuck home asked to buy this old school system paid over $100 and never got the item and mercari said they will do nothing because i did not contact them in the 3 days. Wow straight trash stealing from kids.

Terrible place to do business. Have zeros customer service... my bank account was charged with items I didn't order, products being sold that aren't what they were advertised, and you never get phone calls answered, and emails are never returned... when you try to close out your account, that device doesn't work either... RUN away from this website.

I sent an offer to a seller after asking a bunch of questions about their product. They accepted my offer, then canceled it immediately and relisted the item for $210 more. Don't even waste your time. This ap is a joke.

I placed an order and weeks later, no items shipped, no update. No help from customer service. I have resent my info to them several times now. Completely disgusted.

Item details

Set of 14 Cherished Teddies Collectibles

ID: m*******332

Only site I have ever visited requesting additional verifications for credit card; system would not accept legitimate verification amounts. No way to speak to a live person to resolve this issue :(( ((

For some reason, over half the items i buy on mercari do not pan out (Seller never shipped and disappeared, seller sends defective item...). I only made less than 10 purchases so that's enough for me to stop using them. No matter how tempting the price/deal, u'll get more than u paid for! (hold my money for 3 weeks until issuing credit, which takes another billing cycle/month to receive the credit sheesh)

1) no buyer protection: easy to scam. Sides with sellers even with photo proof and its easy to misrepresent and lose money (horrible personal experience with it recently)
2) ugly/ limited site and app design: only allows 4 photos and messaging is restricted
3) Long transactions: takes up to 10 days sometimes for money from both earnings or refunds to appear back in the bank. Also they changed shipping and allowed the option of FedEx Smartpost which takes weeks extra sometimes
Really unsupportive staff

The order arrived today. It was a larger box than I expected. Inside was my product and nicely folded brown paper not crumpled or folded too much. Then beyond that was the two items. Both were bubble wrapped together and underneath all that bubble wrap was each piece individually wrapped an excessive amount. If this package fell out of a plane at eight hundred thousand feet, the items inside would still be intact! Gosh! The shipping and handling is far cheaper than what is to expected of this high quality packing work. It took a bit to unwrap everything but was well worth it. Kinda like an extended Christmas morning with just one box. So happy to see this come in like it did. Thank you Mecari for going above and beyond!

Their website says that you have 72 hours to rate a product with it exception for Sundays and holidays. They did not honor that and are only giving me 48 hours to write a product. This is what is on their website "Federal holidays and all Sundays are excluded from this time frame."

I have bought only two items using this app, and BOTH of them were bad. The first one sent me the wrong size of jeans that I bought, so useless. I've sent them back, and who knows if I'll get either my money or the correct pair of jeans.

The second item was completely different than what was pictured, and in the description it was half correct. Once again, useless.

I just sold one thing a few days ago, so we will see if I'm actually gonna get my money or not.

Aside from all that, the code on which the app runs is clunky, I ran into all sorts of interesting problems and errors just trying to upload pictures that are required to return an item. After four different attempts of throwing errors and starting all over again, using different devices, it finally worked... very very time consuming and simply unnecessary.

There's too many apps out there that do the same job WAY better.

I signed up for this to sell a Gucci wallet because the fees are less than the other reseller sites. I have not sold the wallet, but get a notice that my account has been closed due to selling counterfeit items. How could they possibly know that it was counterfeit if it never left my home? It isn't and would be happy to show them my reciept from Neiman Marcus. There is ZERO customer service. It's very frustrating.

Closed my account which had 30+ really good reviews. I made another account and they closed that one too (22 good reviews) after I asked for a refund because a seller sold me a damaged item. So they gave the seller a 5 star and their money but won't release my funds of $100+ and a credit, and closed my account, it's ridiculous. This is a horrible app. I wish there was another active platform. Don't use them!

I'm sick and tired of the sellers canceling my orders. Do they get a higher private offer? Why not give me first rights to reject? It's obnoxious and bad business! MERCARI needs to tighten this problem up. I could have purchased the same thing somewhere else in a timely manner but I forced to wait to see if the seller is going to flake out. See ya Mercari... there are much better sites that are reputable.

I'm new to mercari and thought I'd give it a try over ebay, my two purchases went terribly wrong... first order got lost, tracking said delivered same state as the seller go figure (probably scammed me) and second order was just randomly canceled, no communication to me whatsoever. And now I'm out $60 bucks waiting on mercari's investigation before I can get my money back... its been a terrible experience! I'm going back to ebay.

First time using this shopping place and the last time. I should check reviews before buying,
One of the Bose Companion Computer systems was great. The Other... Oh my, The controller cable was damaged, not by shipping but seller had to know it was damaged and non - operable before packing. So I went on-line to return and the piece was listed as " Stolen " I clicked every button to find the link to return. 1 hour later - Impossible! You can't get an answer. I looked@ Mercaris feedback, pitiful. So I'm out 200+ dollars, Folks please don't make the same mistake, Customer Service Sucks!