Mercari

I placed an order with Mercari on 07 July 2020. I did not receive a shipped notification within the promised 3 days. I tried to log in to contact Mercari/the seller, but the link does not work. In fact, none of the links work that are on the website. I am beginning to think I have been scammed because I still do not have my item purchased and today is 15 July 2020.
I will NEVER purchase anything from this site again.
Buyers beware!

I used Mercari for years and sold over 6k of stuff. My account somehow was compromised one day and I had my card linked. I reached out to support, which is only available via email, and have not gotten a response. I do not recommend this app. It clearly isn't safe.

I sold a authentic Valentino handbag with tag and certificate of authenticity and buyer still called to fake which I didn't understand at first. And it was approved for return bc mercari doesn't know who to side with! When it was returned to me it was stained with jeans stains (it's a light nude pink bag). Mercari said that they don't know if it was stained prior to me selling the item!

Similar to many people on here, a buyer purchased an item worth $108 and immediately requested a refund claiming I sent an item worth $. 05. I take videos of me packaging/sending my items and that wasn't enough proof that the buyer swapped the item. In addition, I have 70 reviews, all 5 stars and it was the other users first purchase.

Customer service is extremely unhelpful and just copy and paste the same response over and over. Please direct me to any class action lawsuits.

Dont waste your time selling here. Customer service does not protect sellers from scammers. Had someone buy something claiming they didnt receive the item when the tracking status specifically stated. Had sold here 29 times and received all five star rating. They suspended my account and when i asked why all they said was the customer didnt receive the item. Sell from this app if you like to give stuff out for free and deal with liars.

Be aware, there is ZERO communication with Mercari, you can only email them and you get automated messages. They closed my account with no warning, they later stated I was selling an unauthentic item. The item was in fact authentic,I have been a Mercari seller for over 4 years with excellent reviews. They avoid customers, just be alert and never keep money in your balance account with them. They will shut you done without reason or validating the reason. Get a ground line or live chat agent Mercari. Move over to Poshmark they are available for their customers.

I bought a dress for my daughter on Mercari. It had a small tear. Which I shared with them. They refused my return. Also, the description was misleading on the size. Turns out it was an XXsmall. Has tags stating this size. Could have easily been added to the description. Instead the description refuted to size medium. I will never use this site again. Buyers beware!

Would not recommend selling on this app/site. The hidden fees are outrageous. I made a sale for $32 and only earned $12. Ridiculous. Do not use Mercari.

I have been an avid Mercari user for sometime and I has mistakenly tried to trade items with a few sellers. I got a few warnings but they did not explicitly state what I did wrong so i wasn't sure. When I did find out, it was too late. They suspend ed my account forever and will never let me back on mercari. No leniency and no human decency. I miss selling and obviously would not attempt to trade now that i know it's against their rules but they dont care and will never let me back on the app. Guess they're making enough money they dont care if 1 person can't use it anymore.

I ordered an item from mercari. HUGE MISTAKE! They took my money and said I would get an email when my item ships. Almost a week passes with no email so I go get into my account. It said my item shipped, but 11 hours later it informs me * the seller cancelled the transaction. They also claimed that repeated emails "bounced back" to them (claims email was wrong) COMPLETE bull$#*! since it shows my correct email address right in my account info. Now I have to fight these thieves to get my money back! Definitely going to help take these scumbags down!

I sold a mixed lot bag of Jewelry on Mercari. I just received an email today at 12:30 in the morning almost a week after I shipped the item, saying my transaction has been canceled due to a problem on the Buyers end. They never specifically tell you why it was canceled. I will have to assume the buyer scammed me and saw that it was being delivered and asked Mercari to cancel the order which they did without giving me a warning. If you are a High-End seller do not use this platform, use Poshmark or Ebay. The order was delivered today and I am out of my product which the buyer got for free, and all Mercari support has to say is to contact my shipping carrier. My shipping carrier? I used their label so why is it my responsibility to retrieve my order when I paid for their label? Totally un-ethical. I'm glad it happened with a low value item. Please do not sell high value items on there, you may get scammed with no protection.

I purchased a skirt which was listed as good condition on Mercari. When I received it, I found some light brown marks and wanted to return it. The customer service representative Ron denied my request because the item was listed as "good condition" so it's NORMAL to have stains. And he said if I don't like it, I can relist it for a new buyer... WTF?! Why would I have to list a skirt with stains and find another dummy buyers in order to get my money back? Totally unacceptable. I won't purchase again.

From Vercase in Malian Italy at the main store lol...

Company is dumb, i sent in photos to authenticate but you want the gold mark, mine is not solid gold, you want the vercase mark and i gave it to you, its not serial numbered what else do you dumb people want, you have no phone complete looser company you suck

Mercari does not care about their sellers. They just want your money. Their customer service responds to your issues with scripted responses, and they do not solve your problems. They let buyers return their items for reasons that aren't legitimate, such as not liking the color, and the seller eats the original shipping cost. They also will not remove any untrue, unfair reviews. It's an all around terrible website.

This site is the worst. First, when you search for anything, it automatically shows you all the stuff that is sold. Why? You can't really buy those items now can you. Second, their search is horrible. You are very limited in search area, and it pulls up everything under the sun not related to what you are searching for. Thirdly, their shipping charges are way over actual cost! And lastly, their cost to sell on the site is exorbitant and you get nowhere near the viewers that are available with Ebay, Facebook Marketplace, or even Offerup. Do yourself a favor and do not buy or sell on this site!

I tried to sell a purse on the website. The buyer purchased the purse, didn't like it and wanted to return. There is no recourse of lost businesses and the time invested in the sale of the item. I paid Mercari to authentic my item and they do not stand behind the seller and their clients not the mention exorbitant commission that they keep! Not doing business there again. Lesson learned.

Bought one item to try this platform.
It arrived broken and clearly missing a piece.

Request to return was denied, with some claptrap about after careful investigation, blah, blah, blah, which was obvious BS, as the photos I sent showed this clearly.

Horrible! Horrible! Horrible! Unscrupulous business.

Stay away from this platform.

I'm a seller on Mercado and they deleted my account after I declined an offer from someone who low balled me! The item was a black shoulder bag and it was listed as such. The person offered me a lot below asking and I declined. As soon as I declined my account was inactivated do to a " counterfeit item"! The purse was not listed as authentic Chanel so there should not have been a problem. This site does not take into consideration anything they just deactivate you like the idiots they are! This site is run by Morons! Grow up! If you're going to buy or sell on this site think twice! They're Jerks! If I could go lower then 1 I would! Negative 1000!

The seller messaged me that she could not send me a full tube of foundation but she could send me a tube that was 95% full. Replied immediately that NO, I did not want a used product, to refund my credit card. ON the same day, I ordered the product from Amazon. A few days later I checked my email for Mercari refund status, and found they had just shipped the product to me anyway. I received the product a week after purchase. I didn't open it so that I could return it, but they said it was not returnable for this particular reason! I just opened the package, and it is a used product! Do not order from Mercari...

This was the worst app for sellers ever! I sold two Pair of Nike shoes they charged the buyer for shipping then when I got to UPS they charged me then Mercari charged me so the get shipping from three different ends. Then I kept messaging them and at the end it said if I put in the wrong numbers and the bank doesn't send it back or if it was numbers to a real account they won't help you it's your fault we got out money so screw you! I will never use this app again it's a total rip off for sellers!

This app is full of rude and entitled white people who think they can talk to anybody any kinda way but what theyd dont know about me is that i have another account on mercari. I have 2 accounts and if someone wants to talk crazy to me then block me i will log into my other account and cuss them out because I am not the one!. Another compliant i have is how much they take from sellers. The fee is crazy. There is also a poor lack of customer service and they always seem to take the buyers side.

It's almost impossible to contact them despite their contact us button. You have to choose options that doesn't fit.

A return does not go by their policies, it basically goes based on the person doing it and what they want to do. 2 examples. An item received that was suppose to be new and original packaging clearly wasn't but they deny a return. They say the don't accept returns for smells but clearly did. Examples and pictures of all available and provided by their minimum wage workers decide based on their mood of the day.

Don't buy or use mercari. It's not worth the hassle of receiving an empty box where tracking shows delivered but not what's in it.

Mercari locked me out of my account. 2 weeks before Christmas and are still holding my funds. It's been 8 months with over 100 emails sent. No reply phone calls. They give me the same forwarded message & when they have requested any info I've sent it back x5... And with a few hours they fed me a message saying that they've closed my inquiry. They have my kids Christmas from last year 400$'s + that they won't direct deposit to me or allow me to regain access to my account...