MercariReviews 2,404

I did not receive the item as listed. I contacted the seller within 3 days. No response from seller. Mercari won't refund the purchase and auto completed a positive review of the seller and closed the sale. They will not remedy after several customer services messages. Don't buy things here.

Mecari used to be a very good place to shop and sell. But now even when you buy something they tax the shipping as well. You would think that you would tax the price of the item that you're buying. Then you would add shipping costs to it but they don't.

I recently sold for the first time sold an item on mercari. I sold a lenovo laptop for $500,shopped the otem the seller received it unfortunately since the buyer didn't rate me I had to wait the 3 days for medcari to put in a Automatic rate in order for my payment to come through upon that I cN see that I have $440 dollars after there fee in my balance I sent them a photo ID gave them my social and my bank info and filled out the tax form and they want to continually say that they cant verify me, and will not release my funds to me I am about to blow my top now the buyer has my laptop and I have nothing nonlaptop no money and absolutely no customer service to get this fixed. I deleted the rest of my listing from the sight I will NEVER sell from there again and I would highly suggest anyone else not to either! Oh I'm sorry $ 400 there fee was more then I thought I have literally sent my ID several times and it is 100% legible

Hello. I purchased 5 old US peace dollars from a seller on Mercari. The coins arrived when I was visiting family as it was a long weekend- Thanksgiving. When I arrived back to the house I found 5 peace dollars that seemed suspicious so I took them to a coin dealer where he scanned the coins and found they were fake. I immediately filed an issue with Mercari and they said it was beyond the 72 hour window and they'd give me a coupon for my trouble...I said this was not an acceptable resolution and had to go back and forth many times before they said that if I can provide proof that they would refund me. I went to another coin dealer that I know of with an xray scanner to tell exactly what the coins are made of- silver plated brass (prior to 1964 dimes, quarters, 50 cent pieces and dollars are 90% silver). I took many photos and even videos of each coin being scanned. Sent it to mercari. And Mercari said they need an expert third party to say the coins are fake. The evidence I sent wasn't enough. They are the worst company. I will be going to a secret service office in Ft Myers Florida that specializes in tracking down counterfeit US currency next. Mercari and everyone there is a joke. Avoid at all costs.

Worst customer service ever!

1- I get the boots late
2- there's an automatic review without my knowledge
3- the boots have NOTHING to do with the picture. Nothing!

I email them about it and all they do is give me a 10% coupon on my next order of 20$ + as if I will use this app ever again.

First of all, they make it so difficult to become a seller. I understand all the verification reasons but most stuff sold on there is all junk, they make it so hard to give you a refund or report an account. Not a trustworthy site. I wouldn't advice anyone to sell on Mercari

Mercari does not hold up to their shipping protection. If you do sell on Mercari in suggest not using their label because the $200 you get in protection is something they consistently do NOT HONOR! They show you no proof of not packing your item well. I packed my package like Fort Knox and was still denied. And they don't allow you to send them pictures etc to prove you packed it well. Straight scammers!

Not impressed with all the seller scams. Lots of Target items with drastic markups and huge shipping fees! For example: I bought a $5 pillow at target and wanted to get another for a friend. Mercati was top 3 hits in google search with lowest price at $15 + $11.95 shipping for exact same pillow (even noted in ad as Target brand) utterly ridiculous and a total ripoff!

So i bought my son a bookbag gigueed it was rehular size. Its much smaller and they won't let me return it. Plus i have sold on MERACI before i bought anything WORST PLACE TO SELL THEY RIP U OFF ON SHIPPING N FEES. ABOUT TO BUULD MY OWN SITE. PPL R SO DIRTY THAT RUN THESE MARKETPLACE APPS.

Do not sell items on mecari they only side with buyer and will approve any return request even if item matches. They do not follow their own policies

I recently made a purchase through Mercari. Unfortunately, the product did not match description. When I went to return/refund the item, I was notified the Seller had been "automatically" rated, which had closed the transaction. Meaning I was no longer eligible to return the item. I was also informed this is a site wide policy, nothing to do with individual sellers.

If this site policy is that you have 3 days to receive, inspect and rate the seller or you lose any ability to return or refund your purchase, they should make that policy known upfront. Either on their log in page where you make an account or at the checkout. Especially in the competitive online consumer market, such a small window for any refund or return is major negative for this site.

I gave 2 stars vs 1 only because they sent 2 separate emails with the link to their policy... which is clear once you have already decided to do a return. Unfortunately, if you were not on it within 3 days... it won't matter.

I will not use again and would not suggest it to any others.

Item arrived dirty with yellow stains that are inpossible to clean.
Customer service refused the return because they only give 72 hours since the delivery.
Sometimes it takes me few days just to pick up my packages.
Wasted $100.

I bought an item from "Vanessa" in MA. She didn't ship for several days and I sent her a msg. She said she had a family emergency, which of course, I would understand. She then said a few days later she was shipping with a few extra ornaments. She then didn't ship and a few days later after I asked for tracking info (bc we have a lot of porch pirates where I live) she msgd and said her dad had died and she would have the money to ship ornaments plus one extra ornament (after she previously said she was already shipping several days before). I sent my condolences and she THEN offered to reimburse me and still send the ornaments. I declined and asked that she just send what I felt like was a fair transaction, as well as the tracking info. She then INSISTED on sending and said she was shipping that day. It's been a couple of weeks now and Mercari is no help. She had good reviews except for one three star but looking back she's had 14 cancellations since im nine mos. I'm certain she's cross posting and the story about her dad was a load of horse sh*t, equivalent to Mercari's support in the matter. She should be banned. Ridiculous.

If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! Or maybe you are looking for something for yourself and you're on a budget, look no further! They have everything and you can get it at a low low price. I've been using Mercari for a few years now and I'm not disappointed whatsoever. I promise you won't be either...

Mercari is trash and have unethical practices. Their customer service sucks and both sellers and buyers are untrustworthy. You would get scammed and mercari doesn't help. They stick by their stupid policy and make wrong judegements on problems both on sellers and buyers. They side more with buyers and don't protect their sellers. Resulting to overall bad rating of mercari. They are stupid.

There is no way to contact anyone live I'm not sure that they actually have any customer service Just some very poor application if this then that type of thing. As a seller, I believe I have been scammed twice. Both times I have tried to reach out to customer service, but was directed in circles there is no live customer service in my area at this time. Most sales I don't have a problem with, but this selling app does leave sellers open to scammers more than any other apps. There is no email to be found, no chat help... it's a pain in my a**...

Ughhh, terrible customer service by an employee name Kim V. This person did not even try to remotely help me with an issue of receiving a purchase that had a defect. Instead, this person just kept telling me about their return policy like a robot using a formatted script because that is what they were taught without even considering any other factors that may be involved. Beware of purchasing anything from Mercari and God forbid you have any problems and have to contact the customer service/complaint team because you will not be heard. Kim V should not be in customer service as she is a liabilitly and will continue to perpetuate the poor customer service rating that Mercari already has. What a poor representation for this company. Mercari obviously does not listen or read the complaints from customer, hence Mercari's low customer satisfaction scores. Do better!

I bought an Omega Swatch to the Moon from their website adn when i finally got it. It was a fake. The box was different the watch color was different,labels on the box were mispeled. DO NOT USE THIS on the WEBSITE. They sell fake stuff. I have tried to return a fake watch sold through their platform, but they want me to spend more money proving the item is fake. I send them pictures for a watch that is reall vs. the fake one i got from them...proving that the watch is fake. Yet they want me to spend more money on proving it s fake. The box on watch has mispelling...are you serious guys. Swatch does not have mispelling on their label. This is ridiculous. This website is ridiculous and a scam. Save your money they dont authenticate their items like other platforms. DO NOT USE MERCARI...It s a Scam and their customer service is terrible...i am will never buy from this website and you should not either...STAY AWAY...