Good products and pricing only complaint - and it's a biggie, is that if there is something wrong with what you purchased (wrong thing sent, items arrives damaged) it's impossible to get it straightened out.
Mercari was very quick to refund me but the seller never sent the item and when I question them they said the item was return. It took close to 3 weeks where I just got feed up and asked for a refund which I received within 24 hours. Buyers be aware
Bought a Gucci belt for $220 that was not authentic. I tried reaching out to mecari and they responded days later after paying the seller. Never again. I even sent photos of the belt plus photos where the seller used someone else's exact photos. That was my last time using macari!
Seller never shipped and tracking was never updated. They didn't resolve the issue but kept telling the seller to ship. Finally I escalated with PayPal and Mercari restricted my account. What an awful experience
I ordered a camera and received 1 disposable mask. That was a really expensive mask. I tried to get my money back through PayPal but because they sent the mask and had the tracking for it, PayPal rejected my claim. Scam site. Beware. There are so many scam sites like this so check all reviews on sites and the age of sites before ordering. I learned that the hard way.
I thought I might sell on Mercari but after u add the ridiculous rate for shipping, you're either going to lose $ 11 for shipping your 1 pound item or lose a sell because no one in their right mind is going to pay these outrageous shipping charges!
You can never get anyone on the phone and if you're lucky when you contact support by email you might get a response within 72 hours. This is the most terrible experience I've ever had selling on any online marketplace and I've been doing this for 20 years!
Purchased a Prada Wallet from mercari.com, paid but never received the merchandise, my inquiries for help was ignored. Don't throw away your hard earned money on this SCAM website
My feedback is that Mercari is a company that does not care about customer satisfaction. I purchased one article from two that were being sold. The seller sent me the wrong one and Mercari basically ignored my claim by refusing to process the return that I requested even after I submitted sufficient evidence (pictures) to proof to you that was right and that the seller was acting in bad faith. Mercari is supposed to safeguard their customers business without being scammed.
If you are a seller be aware! Even with proof of unfair rating and people asking for free stuff to change the rating, they will still not help you! There are a lot of scammers on Mercari and to know that as a seller you will not be backed up is disappointing! You are only good for the 10% they take from you.
What a JOKE! I purchased a vintage toy for just under $200. Mind you, the toy was less that $20 new. Check out what I recieved for $200 in the photos. Filthy, reeks like mold, torn, complete junk... and Mercari refuses to remind my money. Stay away from the joke of a site!
I purchased a laptop for $100. It did not have a charger or a charge to see if it worked. The site requires a review within 3 days so seller can be paid. There was no way to purchase and receive a charger within that period... yet the site and seller expected me to ok the purchase saying the laptop worked. Impossible. I asked for a refund as directed and was told they would pay the seller without me verifying that it worked. This seems to be fraud in that I was sold a non working laptop.
There are over 1000 complaints here and at Better Business Bureau against Mercari. Also. The color was bright orange. Not pink as stated.
Ridiculous customer service, very frustrating site. People report your items all the time and get removed, you get suspended for no reason and lose sales, they rip you off, customer service do not read your messaged properly and reply any rubbish with you having to repeat yourself. Silly site that hasn't been thought through properly and needs better customer service staff.
I sent an offer to a seller after asking a bunch of questions about their product. They accepted my offer, then canceled it immediately and relisted the item for $210 more. Don't even waste your time. This ap is a joke.
Terrible place to do business. Have zeros customer service... my bank account was charged with items I didn't order, products being sold that aren't what they were advertised, and you never get phone calls answered, and emails are never returned... when you try to close out your account, that device doesn't work either... RUN away from this website.
There's zero accountability when this company has an issue a transaction. Phones don't get answered, emails go unanswered and inquiries thru the site takes 2-3 times to contact only to receive a we can't help you response. Doesn't matter what you find on here. It's crap - look elsewhere. I've made two purchases and both were the worst. Having to dispute with my credit for card this last one who sent me a broken item and Mercari bascially told me tough luck even though I alerted them within the specified time period.
Posted a Wilson Cell Phone Signal Booster for sale. Me Artie stated this was an illegal item to sell. Provided them web site showing both on line and in store sales. Showed that FCC had approved this item. Never would provide reason for cancellation of my account.
Be very careful on this site I was just robbed by a Nicole Kristine Creed from Spring Texas. She ordered a lot of merchandise. Which I shipped together and I am new to the site and this nor know this was not allowed This woman took advantage. She also is a seller as well. She claimed to have not received her goods and was refunded her money.So she is keeping the goods and the money
If there was an option to give this company zero stars I would. Horrible customer service. Tried to buy a sweater. Error code pops up, can't purchase. Talk to customer service literally 8x throughout this fiasco as not counting email. Tried using a different credit card. Each time i spoke with customer service they said the problem has been fixed and it never was. Customer service is useless. Get email accusing me of fraud due to multiple times trying to purchase item with no success. Then after wasting all this time I receive another email saying my account has been removed... somehow I committed "fraud" and endangered their community without even getting past the make offer page. Please don't waste your time like I wasted mine. Stick with poshmark or ebay. Mercari is a joke
We're sorry to hear you've been removed from our platform. It sounds like we have detected unusual payment activity. When unusual payment activity is detected we cannot release specific information as to what triggered the alert. This may be the reason why our support team could not provide you with more information. We appreciate your understanding on this matter.^DE
It's hit OR miss on an extreme scale with this app.
The tech support is kind-of okay after having to research HOW to use it.
Buyers & Sellers HOWEVER... that's an integrity issue of the individual... yet Mercari should protect merchants from the types that sell junk (hurts the marketplace) as operational & buyers that constantly cancel... or low-ball offer (hurts the marketplace).
Mercari doesn't only charge 10% for completed sales as they claim, though... you'll get hammered by their S&H system in overcharges.
My first ever complete purchase was glowing because of a great seller nonetheless.
STILL ***(3) overall
Thank you for the updated review and we appreciate your bringing these issues closer to our attention. Regarding the community, we're working hard to improve reliability and safety of those members both buying and selling on the marketplace through a number of programs, features, and data. Additionally, although we try to keep our shipping rates as low as possible, we might recommend choosing the Ship on Your Own option if you can find a better shipping rate with your carrier. We hear your concerns and will take careful note of them as we continue to improve the marketplace.
Best Regards,
Team Mercari
I've sold a whopping 2 items, I can't get the money I've "made", my items are mailed out... so I now have no money for items I sold.
To make matters WORSE, they make it so sellers cannot track, update OR complete transactions in favor of the payment received for goods "sold".
Basically, a buyer buys at inflated sale prices where MERCARI collects money for overcharged to the seller, overpayed shipping to the buyer & the seller STILL receives NO monetary compensation for services rendered.
This "business" has to be run by progressive liberal socialists... PROOF FOR THE OFFENSIVELY OFFENDED?
The merchant makes NO MONEY.
ITEM:
NHL Santa Official Figure https://item.mercari.com/gl/m13863853859/
I have a whopping $5.80 balance I cannot use at all.
Do this to 10,000 users & they've taken over $58,000 (not to mention the hundreds of thousands of dollars "lost" in shipping "fees").
It's a racket.
BEWARE!
Overview
Mercari's reputation is marred by significant customer dissatisfaction, primarily due to issues with product descriptions, return policies, and inadequate customer support. Many users report receiving items that do not match their descriptions or arrive damaged, with little recourse for refunds. Complaints highlight a lack of effective communication from both sellers and the platform itself, leading to feelings of frustration and mistrust. While some customers appreciate the streamlined buying and selling process, the overwhelming sentiment indicates that unresolved issues and high fees overshadow any positive experiences, suggesting a need for improved customer service and clearer policies.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- San Francisco, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're happy to hear you received your refund quickly, but sorry your seller never sent your purchased item. Please keep in mind, sellers with a high cancellation rate are subject to suspension, or deletion. If you have further questions or concerns regarding this transaction, please reach out to us at contact@mercari.com. We hope your future transactions will provide a better buying experience. Thanks for using Mercari!^DE