Mercari

I purchased 3 handbags. The first one arrived folded up in a poly mailer. One of the other two was a counterfeit Coach. When I made the purchases, I didn't realize you had to set up an account, rate, review, etc. I thought it was a straight-forward purchase. Because I didn't create an account, I can't 'rate' the sellers. Once I realized, I did create an account, but it won't link to my purchases. When I click on the email to rate the transaction, it simply states 'transaction cancelled.' However, funds were taken from my bank account. I can't find anyway of contacting service about the damaged purse and the counterfeit one. So, I guess I'm just out of luck? Terrible shopping experience.

I had several bad experiences on Mercari where I purchased an item and paid for it and waited weeks to hear back from the seller. I was able to cancel my items and received my money back after 10 days but was not able to leave any reviews for the buyers. I was told if I wanted to leave a review I would have to pay for the item and mark it as received. Other buyers should be made aware if sellers are not reputable. Mercari should allow people to warn others.

I sold my Dior b23 hoodie and it was delivered to the buyer this past Saturday afternoon. They buyer received the hoodie and before he or she could accept the order my account was closed. I never got paid for the item I sold. The buyer has it and it's not like I'm at the point where I could intercept any package. I sold this hoodie to pay for groceries and bills. I'm on the verge of being evicted which is why I was selling my designer pieces. These people stole from me. I've been fighting to get paid. Can't believe a company like this even exists.

I had an offer to get $14 off a $100 purchase for a luxury handbag. I purchased a consula purse. The offer was refused when contacting them. They gave me the run around for reasons that were not stated in the offer. Very shady business practices. I recommend to use eBay over mercardi. I have never had an issue using an offer with any other company ever. If you try to contact them, they try to close it without responding to you. It was messaging to me once every 4 days.

They do not have customer support. I received the wrong item, so I tried to inform mercari on the
App and when I finished entering all the information the "send" button didn't work. After attempting several times, this is when Infound out there is no customer support. I then receive a notification that the item has been delivered and the sale has been closed. PEOPLE we need to start a petition and have Mercari $#*! down, they should not be in business. Let me research and get a petition started.

I faced one problem on top of another & Mercari did not help to rectify any of them. Even when I could not log in under the log-in I created, they did not help. In the end the used VCR I purchased from them did NOT work at all. They are what I consider to be a scam retailer who plays by their own rules and cares nothing for a customer or any repeat business. They strike and collect their ill gotten gains and leave you to feel used and ripped off out of YOUR hard earned money.

I've been using Mercari for less than a month to sell stuff I have around the house, and I have nothing good to say about them. The most recent frustration was trying to list an unopened derma roller. It was deleted because it's "prohibited." I searched their site, and other sellers have derma rollers for sale. I tried reposting it with the same language as other posts, and it was immediately deleted. I got an email telling me to refrain from trying to list it again. So a real person was actively watching my posts and kicked it off. If they prohibited ALL derma rollers (why they would be prohibited is beyond me), then fine. I am angry at both at their inexplicable decision that this item is "prohibited" and their inconsistent enforcement of rules.

Tried to buy something. Required card verification. Did it on 2 cards. They posted micro transactions to both cards. And then denied payment from both cards. Paypal also denied. So basically they just charged me about $8.00 to validate payments, and then refused to let me buy something from the site. But have pocketed those charges and not credited them back. An absolutely nightmare of a site.

Bought an item from a seller was MIB but was missing a piece. Contacted seller to see if we can't work something out. Seller said leave feedback and they would do a refund. I was only looking to get back shipping. Once done they did nothing and Mercado won't do anything about it.

I get a bundle thinking on getting a quick and saving shipping fees buy, the sellers kept messaging me to rate them and it's annoying, And when I check on the item it's put 2 good item and somewhere inside is a bad item.

I want to rate this -1000 after you sold items, you are forced to use their credit to buy stuff, this Christmas was disgusting. Cannot get other methods of payments out of there when selling stuff,
I gone some other place to sell.

Purchased two items from completely different seller. Neither shipped the items nor responded to my emails. Mercari did refund 1 purchase (STILL waiting for money) but am still trying to get my money back from the other! The only reason I gave a 1 star is customer service responded quickly!

I posted my iPad and iPhone on Mercari two days ago, as this is the very first time I have ever heard of Mercari through a TV commercial. Two days later I received a email that my account is suspended and subsequently closed. The explanation was that I violated their policy. I have requested but not received which of their polices I violated, so I have no clue what I supposedly did that is the violation. Mercari stated I have been given several warning and failed to heed them, again., my account is only two (2) days old. The only time I access my account is to reply to members that inquire about my listing. I mean it's ok if I can no longer use their website, but it is so insulting to be accused of doing something wrong and not be allowed to defend yourself. If I violated Mercari policies it was unintentional and I am still unaware of what that violation is. This really sucks., I swear every words of this review is based on my two experience with Mercari

I've been using Mercari for a while. Bought some perfume. When it came it smelled like alcohol. Immoderately I requested to return for the seller for a refund. Mercari said no! Charged me and their reason? I can't prove it smells. I deleted the app and done with them forever.

I bought 2 products on mecari the very first time using it. A seller by the name of Reynaldo Gonzales is scamming people on this app, gave me the exact same excuse on why it was taking so long for him to send me a device that it was taking someone else with the same product. Horrible app. Then they cancelled the sale. I guess they could get what they wanted out of the sell or something. So I went elsewhere for the same exact products in better condition.

I an pretty disappointed at mercari, I had the chance to buy a few times and sell once and the experience was not pleasant.
I could not find a way to contact the mercari website and after searching in the web I found a number where there is a message that says leave your name and number and we will contact you.
My last experience I bought a wireless headphones that where delivered on a friday afternoo, we have a manager on site to receive packages. I actually got the package on a sunday, everything seemed fine until I tried to pair the headphones with my phone, one of the pieces didn't work, so I sent a message to the seller explaining and he tells me to open a return when I try the mercari website won't let me saying the transaction was closed after 3 days and the item is no longer returnable. I tried to contact the website and again not only confusing but it keeps taking you to the question page and that's all. Buy at your own risk.

I shipped an item, used an entire roll of bubble wrap and other packing material and the item was broken in transit to the buyer. They have $200 insurance on each package, but they refused to pay me and I got a broken item shipped back to me that I couldn't sell. The really stupid thing is they owed me $18.80 but instead of just using the insurance to pay me they paid $11 for the buyer to send the broken item back. The buyer even sent them messages saying that I packaged it more than adequately. They don't listen to your side and could care less that you're losing money. Poshmark has its quirks, but I'd recommend it over this site any day. This is run by liars that do NOT stand behind their word.

I made an accident purchased and tried reaching out the seller right away. The seller never responded and three days later delivered my order. My rating I made on Mercari was 3 stars for the seller because he did not attempt to make any communication with me. Even after I received the product. Mercari would not accept my 3 rating because it said my product was received and it was consider fulfilled. They would not publish my 3 rating star and reviews on the seller profile. If you look at all their reviews from their sellers... they are all almost perfect. Not honest like Amazon. Amazon releases all reviews bad and good. Since, I don't trust that site and have not ordered from there.

If you ship something breakable (glass etc) and even if you follow the shipping guidelines of Bubble wrap, packing materials etc, boxed stamped Fragile, Mercari will not help you. Even though they advertise that they cover up to $200 you can forget it. They will not reimburse you no matter how well you packaged it. Very unfair and disappointing.

They offer a $10 off discount code that you can share. Problem is, they neglect to tell you that the recipients who use the link and sign up for their accounts lose the ability to use the discount. So I contacted them (be aware that that process is already a struggle in itself) asking how the heck would the person be able to buy something and use the $10 credit if they didn't have an account since you have to choose between "sign in" (not possible if you are a new customer) and "sign up" - which is what they did and caused them to lose the discount. WTF. Stupid company, not worth the aggravation. And in terms of my purchase experience, so far the seller hasn't contacted me and hasn't shipped within the 3 days the site seems to tout. Yeah, huge regrets I ever bought anything from this site. Never again. Once my transaction is resolved, I'm going to delete my account.

Mercari close my account for no reason and stole my money. They ask me to complete a verification process. I Completed it 3 weeks ago and now mercari wont even respond. I contact them 10 times. I will file a complaint with BBB and attorney general office.

My order arrived incomplete, I immediately contacted the seller who never replied. When checking if I had a response, and to follow up, I learned that the app automatically closed out the sale after just 3 days from delivery, gave the seller a 5* rating on my behalf and I can no longer contact the seller. I contacted Mercari who said that because the sale was closed nothing can be done to address my issue, and that dialogue closed in less than 24hrs so I couldn't even respond.

I placed an order for Marshmallow sprinkle candles and captured a deliver address different from my billing address. I even captured the delivery address on the order. Somehow, someone there switched the order up and delivered to my billing address. Immediately, as soon as I saw this on one of the delivery updates, I contacted Mercari (seller) and and informed them of the issue via text on their customers service app. The only response I received was the label shows my billing address. My immediate response was of course because you all switched it and it needs to be corrected. Needless to say, I received no apologies nor any help to resolve the issue. To make matters worst I had to pay an additional $15 to resend the package to the original address I ask for in the beginning. I would not purchase anything else from "Mercari" and highly warn others to strongly consider not placing orders from this seller. Buyers Beware!

They have a 72 hour no exceptions return policy. If you buy something better check it fast if it doesn't work they have a no refund no exchange no credit policy. Your stuck with that broke item they took your money. The crook gets paid and they make a commission. I was at 76 hours and they could have cared less. Don't buy here they are ebay no return and they don't even tell you. You can't even reach out to the seller like you can on eBay. They automatically put in a review so you can't even warn others about the seller. The reviews are worthless bot reviews.