Mercari

The site does not allow listing collectible coins but has a category for collectible coins. They will suspend listing privileges for more than one violation, but there are numerous collectible coin listings on the site!

Mercari has no customer support. If you have a problem, you are out of luck. There is no one you can speak with or contact. You cannot contact the seller of an item either, as the Mercari software interface does not allow it. There are no instructions provided by the Mercari site. I am now attempting to cancel my order, however, one part of the Mercari program states I have made no orders while another states that Mercari will notify me when the item is shipped. I have tried to contact the seller, but the Mercari program puts me into an endless loop which allows me to see the sellers feedback but not contact them. I doubt that I will be able to recover my money. I will contact paypal and hope for the best..

Bought an electric boat motor that work fine on testing in the shop, but when it was tried on the lake it would not run. Had no power to push the boat. It was a 55lb. Thrust which should push a 12 foot boat.
The three day deadline for returning the item was past as I could not get out any sooner.
Really disappointed and will no longer shop on this site.

I opened my own account from my husband and they suspended mine and his account due to suspicious activity per household. This is unfair to the sellers and buyers because you should be able to have an individual account of your own? The sellers have some really good deals but the buyers can not purchase due to customer service suspensions.

As unbelievable as it sounds, once you buy something Mercari, there is NO WAY to contact Mercari or your seller if there is a problem. Once you order, you're screwed if something isn't right. I just wasted $125 on a faulty Hard Drive. So angry. Mercari doesn't have a phone number, an email address or a physical location to try to contact.

I sold an item, it was damaged in shipping. Mercari granted a return.The item was never sent back and I received no money. Mercari said it was their policy not to send labels for returns.The customer was willing to return it, Mercari would not budge.It was expensive and could have been repaired.The customer saved over $100 by complaining and I lost out

Seriously

I purchased a set of dishes.

They were china wrapped in TISSUE PAPER! I paid EXTRA for the shipping. Mercari REFUSED to address the issues.finally threw the broken pieces away.

No worries. I will not be purchasing from Mercari again!

Mercari gives you no help zero, nada. They take the sellers money and will back the buyer who can easily scam you out of your item
I give them a triple zero rating. No help they have poor response no contact number
They are a total money grabbing company that will turn against you if you have a problem
Mercari totally sucks

Purchased item was not as described... item described as "good", however, it contained broken and discolored pieces which were not visible in the photo (on purpose?). You have 3 days to provide a review (who knew?) or Mercari writes a good review. When asking to revise the review Mercari REFUSES. Buyer beware! POC company. Zero stars if available.

I recently sold a camera lens that was only used for testing. I 100% accurately described the item and yet the buyer decided on day 3 which is the last day they have that they wanted to do a return for whatever reasons they specified. Mercari chooses not to tell you the reason that buyers give for returns or allow you to fight it. They state that they will decide within 3 days as to whether or not the return reason is valid. In this case they took 18 days but not only that they allow the buyer 9 days to ship it back while only allowing 3 for newly purchased listings to be mailed out. I have no doubt that this buyer purchased the lense, realized it didn't fit and gave some bogus reason as to why she needed to return. Now I've been out $250 that I would have had a month ago because of both this buyer and Mercari. Insanely frustrating

Purchased something on Mercari. The seller was in communication with me, then all of sudden goes off the map, and cancels my order which put me in a real bind. He does not tell me why, a message from Mercari is that seller is unable to ship. Not only that, we are not able to leave negative reviews, only Mecari can when it is a canceled order. This site is suspect and never use it again.

This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. This happened on multiple occasions, and customer service is horrible. You're much better off selling things yourself than using this horrible awful app. If I could rate it a zero I would. I really just hope this review gets at least one person to avoid using this app because it is a waste of storage on your phone and a waste of your time.

I ordered a gift for my husband and had changed my address the month before. Mercari didn't allow me to remove my old address but I did indict my new home address. My husbands gift was mailed to my old address. Support sided with the seller and gave them 5 stars without any help to me. I had to file a dispute with my bank for my purchase lost. Then Mercari locked my account down and wouldn't let me message anyone or do a thing on my account. I had already purchased another item way before this happened. When I got it, it was spray painted all over and smelled horrible. Due to my previous dispute. They locked me out of my account so I wasn't able to contact that seller. Again, Mercari left 5 stars for me when I wouldn't have ever left that review. This company is a scam. They run from issues and only back the sellers. I'll never buy or sell with them. Stay far away.

Mercari tells me not to rate the seller who lied about the phone which was was locked and the seller stated it was unlocked. If I rated the seller, Mercari told me I would not receive a refund so I am rating Mercari. I returned the item but did not receive a refund so the battle goes to the credit card company. Mercari is really a terrible website. I have over 17 years of experience selling on eBay and Mercari is the worst site to try to sell or buy an item.

There is no protection for Sellers when it comes to unfair false ratings and giving the buyer rights to return items that was greatly detailed and photographed. Mercari ignores the rights for Sellers and always take the side of the buyer when they are at wrong. They also give the buyer 7 days to return item instead of 3 days they inpatient about the seller sending the item. It a waste of time and money when Mercari doesn't review the Seller's side of the sale. They even allowed a buyer to return lotion that was opened. It's unfair to us Sellers this way with price hikes like 3 times a year of their selling and processing fees and on top of their shipping fees. A very one sided unethical company.I'm

Do not use mercari to sell/buy your items! This was the worst trade/selling/buying app I've ever used. Not only did I get scammed multiple times (yes, I was dumb enough to keep trying), but the customer service is terrible, rude, and so unhelpful. I 'sold' items and when I sent them they 'got lost in the mail' and I lost my money and the item :(. When I purchased an item, they were so damaged and not as described in the listing. I am honestly so disappointed with this app. I'm sure that most of the reviews on here were written by mercari staff or people paid to leave a review. Trust me, I am trying to save you!

Purchased a Lynyrd Skynyrd Second Helping vinyl lp from House of Vinyl East described as GOOD. It's actually scratched, dusty, fingerprints... NOT good. Tried to get help from Mercari and they denied it. Last purchase on that site! Tried to add photos here, but they are too big for this site...

The only standard conditions are fair or good and new? We all know that F and G are the lowest and no one in their right minds would buy with that rating. They have to improve their app and add the Goldmine standard for rating the Lps for buyers from the sellers. Which have F,G,VG,VG+,E,NM,M- sealed. I have always ordered NM and if it's not then I send it back, on the sellers dime. Currently you can't do anything. Plus Marcari is pretty bad for me, a seller, to have to resort to this site with complaints.

For buyers it's good but not for sellers. If the buyers wants a return even on custom stuff, they can get a return way to easy leaving the seller with a loss. I sold on here for years and have had this issue to often. I'm done with this pathetic company

I have been selling and buying on there for 2 years, have purchased a few fake items and didn't find out until too late, but after a lot of work and my money got that fixed, but now I was out of town and they are asking for my identity I never give that out and no need to, so wouldn't and my account is now closed, no reason at all! After I spent thousands on there and sold a lot too for them. They are the worst, I would stay far away, there are many other sites that treat you much better, 0 stars for this horrible company.

The customer service is worse than Poshmark. They take less of a % but it's not worth dealing with the incompetent customer service in my opinion. They took down a listing I had that was warning others of someone scamming people on the site. They don't care because either way, they make money.

Product sold not as described and does not even come to close to requested. Seller used bad faith in selling practice and Mercari ignores the issue. I purchased an item for a my specific vehicle and in the product description states that it is for my specific vehicle. Product was sent to me and when arrived it was completely wrong (not even close to the described intent). I emailed the merchant right away upon receiving the product and their excuse is they can't return a product because it doesn't fit. If I made the mistake in not asking for a specific product and not verifying the description of the product I would quite understand and take full responsibility for my mistake, but that is not so. The Seller purposefully misled me (the buyer) and the merchant who should be an impartial mediator do not want to rectify the issue. My money is hard earned and I refuse to be cheated of it.

It is virtually impossible to get help if you have an issue with an item. If the seller will not fix it then your stuck. There is a "contact us" listed on the bottom of the website but it is worse than trying to get to a real person on one of those robo calls. Buyer beware! Buy at your on risk. I am warning you now. You will be the next one leaving a bad rating soon because I thought it would not happen to me and here I am.