Mercari

I used this site to sell items. I won't use it anymore, I sold an item and the picture clearly showed no damage to the item even the picture the buyer sent shows no damage yet they fix it where you the seller can't respond to buyer after it's delivered and hearing you the seller defense is merely ignored

Yeah, they allow fake bags if the seller has many sold items.
I saw so many fake bags but if the sellers has sold tons of items, those fake bags are allowed until they are sold. If you are new, tough luck. Stick with Poshmark or Ebay.

This is my second review of MERCARI. I received completely different items than I ordered. After finally receiving my order 2 weeks later, they weren't even the correct items! The seller didn't disclose the full name of the yarn, and it was NOT the same item. The website insists you submit six photos of the items. I submitted 9 photos of one wrong color and 7 of the other. It was clear proof they were completely different items than what I ordered. After supporters immediately denied it, I canceled my credit card and shared this fact. And the next day, they came back asking me for even more photos even though I had sent more than they required. I hope this review saves others from wasting their precious time and money. It would be easier to just flush it down the toilet.

Their customer service is garbage. They don't care about their users. I had a purchase go missing (either misdelivered or stolen), and the customer service rep refused to refund my original payment, like they do on other apps like Poshmark, Amazon, eBay... BASICALLY, ALL OF THEM. They forced me to accept "Mercari credits" I didn't want, as if it were my fault someone took my package. Their greed is appalling. I used to do a lot of selling on Mercari, but I refuse to do it anymore. I now sell only on Poshmark or eBay. Mercari doesn't deserve my business.

First of all why should they be able to tell me how often I should mark down my items. Then if one person likes your item and you offer it to them you can't offer to anyone else for 3 days. Why? Then a seller requested that I cancel her order, but if I cancel the order it goes against my selling privileges. So I sent the order to her then she gave me a nasty review but kept the item. I contacted them and told them what happened and they said unless she requested they change the review they wouldn't. She said I shipped too slow, she bought Saturday night and I shipped Monday morning, she said the item was dirty, it was brand new in package and had no dirt, but they won't fox the review. It's a horrible site! Poshmark isn't great but I highly prefer it over Mercari any day. Plus it takes up to a week for them to deposit your money in the bank after it's in your Mercari account. Poshmark is 2 days!

I used Mercari to sell my Barbie dolls and other collectable dolls. I sold all of them but one buyer opened one of my Brand New, Unopened Barbie dolls and detached the head from the neck when trying to pull it out of the box. The buyer returned it blaming me for sending a defective doll. I sent Mercari pictures of the opened and ripped box to compare with my listing pictures showing the box wasn't opened nor ripped. Mercari took the buyer's side leaving me with a damaged doll that I can't sell now.
Compare the picture of the doll I sent with the picture of the one with broken neck.

Check this out. I have over 200 positive perfect ratings. I sell 18k plated jewelry. Because I sell "Cuban" link jewelry, Mercari notified me that it was considered counterfeit because of the name "Cuban".
I am looking to file a class action lawsuit against this Japanese scumbag of a company. They have over $500.00 in my account that they deny me access to now.
If anyone else wants to join this class action lawsuit, please send me a message. They are a highly illegally operated company. This can't be legal at all.

Fraudulent
I purchased a dress that was misrepresented and was told that I would get a refund if I sent the dress back by prepaid label. I did so in the time required and the seller relisted the dress with a picture of a different colored dress. Same as before. And, still no refund a week later with all kinds of excuses as to why.

They banned my account for no reason! This company is horrible! I've sold lots of things and customers are asking me for email because their stupid app wouldn't take their payment. Next thing I know, they deactivated my account. I will spread this everywhere! This company needs to be shut down. Awful

I made a deal with the seller. I paid, got a confirmation, and about a half hour later, I got a cancellation notice. I tried contacting the seller and it told me that I can't contact the seller by any means. I can even ask why. WTH!

I order a Brand New Pair of Shoes from a seller and I opened the box and looked at them the first day. On the 4th day I decided to wear them and the shoes fell apart! I can't get a refund. I wore them for 1 hour and walked around with them at work and almost fell because the entire wedge came off and the top of the shoe. The other shoe started falling apart but the left shoe came undone l.

I bought something through this company and never received it. They have my money and I have nothing and I cannot get in touch with anyone. They don't answer the phone and they don't answer any messages. Do not do business with this company.

I only left 1 star because 0 wasn't an option. Purchased a pair of sandals and after two weeks of No status updates I reached out to customer service. They told me they would "reach out" to the seller. Weeks went by, and after a month a messaged again to only receive the same response. I finally canceled my order and after went to leave a review for the seller to only find out that she had canceled/closed her Mercari account 7 months prior. Now if I could find that out, why couldn't this company who hosts individuals find that out and inform me to cancel, or just not allow the purchase to happen from the beginning. So, I canceled my order and the amount that was returned to me was a fraction of the purchase. I again emailed customer service and have yet to receive a reply regarding an explanation as to why my full amount wasn't refunded. It just seems like they don't know what they're doing like children are running this company.

I sold an item and told the buyer I would be sending it late. They acknowledge the fact and then canceled the order the day it should have been delivered. When I contacted the company they said they allowed the buyer to cancel because I sent my item late. I am out of money and my item and the company doesn't care.

I don't use this anymore and I don't recommend this to anyone either. Horrible customer service (actually there is NO customer service) and if there are any issues with a transaction, they don't resolve it very professionally

I sold a very expensive laptop the buyer said they received a different product mer ari believed them they sent back a completely different laptop then the photos I'm very upset they would let a buyer get away with this Ive been selling on here for 4 years and never have I had a complaint a out the wrong item shipped

They are suppose to offer 200 insurance if something is broken in transit and they don't. They always side with the buyer, and say the seller didnt pack well enough. Even when you provide pictures that you did and stuff happens out of your control. That is what the 200 is for right? Apparently not. You can report them to the BBB, they dont care. It is really a bad company.

I purchased an item and the seller lied about the weight of the item. I let the Mercari know about the issue and asked for a return. A member from escalation team from Mercari contacted me and asked to wait for the return shipping label. I waited for more than a day and emailed back to Mercari. The same person from the team told me to wait for another 24 hours and I will receive it soon. I waited for two days and suddenly I got a message from Mercari that the money was released to the buyer and Mercari left a feedback to the seller. How can they do that? Can I trust them anymore?

I contacted Mercari promptly about not receiving the item o bought even though tracking shows it was delivered Mercari closed the transaction and took my money basically stole my money and told me because tracking shows it was delivered there is nothing they can do for me they puff a lot of nothing saying that the buyer can purchase with assurance but it's all just a bunch of puffing Mercari is a bunch of thieves and scammers

We have been sellers on Mercari for over a year with over 200 positive reviews. We had a buyer with now reviews or anything (which is fine)purchase a $200 item from us. The buyer opened a return and sent us back socks. Mercari sided with the buyer. We lost the money and the item. Mercari is the app scammers thrive on because Mercari doesn't support their sellers. Needless to say we don't trust the site any longer we're a small business and can't afford to be scammed out of inventory.

To date, Mercari continues to block my ability to sell OR buy from their website. This is almost two weeks from when they said they would review the documents I've sent to prove my eligibility to sell and buy from their website.

Nothing is being done... no contact from a legitimate person as they claim. My account is still blocked. No explanation. Nothing. Customers are unable to send me a message nor am I able to send or receive messages. It is ridiculous.

Mercari claims that they are working with me to resolve the issue but this is further from the truth. They sent me a robo-response letting me know that someone will contact me 11 days AFTER telling me that it would take 48 hours to confirm my eligibility. Mercari is giving me their standard response to complaints.

In one year I had ten sales. So dead its so ridculous. I sell on Poshmark with great success and Amazon far better and eBay is slow too. Just a waste of time and effort. I had a lot of listings and all were deactivated and showed as sold but they were not sold it was a lie from their team. I asked them why when their website is already dead?

I advise you not sell on Mercari, they ripped me off and just all of a suddened closed my shop. Wouldn't allow me to reopen it. Had just ordered some things and they came damaged. They won't let you back in to get it settled either. I did real good until all of a sudden they just closed me down. No explanation, nothing. Tried to open another shop and got nowhere. I would not even give them a rating of one if they had a zero here. BEWARE! You were warned.