Mercari

They are forcing sellers to use fast pay which charges $2 per transaction. When you don't mind waiting 5 days to get paid then they come up with a gate to block you from requesting your money without the $2 fee. This has to be illegal and there's no oversight committee to complain about this. I've sold 500 items with 500 five star reviews and they treat the lifeblood of their organization like this. They are in Japan so you can't get in touch with them either. No phone number whatsoever, no address, no Google reviews. It's like Japanese Cowboys raping America $2 at a time. They need a class action lawsuit to be filed against them. Any lawyers interested, I'll testify.

I shop a lot online, including auction sites. This website is the absolute worst. It is extremely difficult to access customer service, but if you do correspond with an actual human, it is a waste of time. I have had three bad experiences to date, so the site has now been struck from my list of shopping sites. Last week I bought a large dog bed for a big dog. I was sent a tiny dog bed suitable for a toy breed. I sent numerous photos (10+) including a tag that showed the size of the bed—which was in direct opposition to the listing info— but was told that I did not provide enough documentation to return the item. Don't waste your time, money, or sanity with this unprofessional website!

No Buyer protection on Mercari. Got a designer bag that doesn't stay closed and not new like stated by the seller. Started a return and because of their high volume didn't take time to read through denied my return and I am stuck with a useless bag. Gives me 5 % discount huh?

Bought a Atari handheld game system, found after 4 days, unit is defective, Mercari also left AUTO positive feedback (always after 3 days of delivery) and, paid seller and I have no recourse to either send unit back at sellers expense nor mine and no refund offered now thier polices SUCK.

Seller ghosted after saying they will take care of me, now they don't have too. As if a seller sells a defective unit and you don't know past 3 days. You are screwed. Completely & Utterly.

Worst buyer platform I had used in 21 yrs. Period, disgusted and sick to my stomach, and trying to roll a charge back to get my hard earned money back, is almost impossible, due to thier seller friendly, fee hungry, non buyer friendly platform, will never buy again from that crap site.

Mercari is terrible. They require you to write a review within three days of receiving your package, even if you're out of town. I ordered boots that came with a huge rip along the side. Obviously, this was not shown when I ordered them. They refused to issue a refund or help in any way whatsoever. They sell damaged goods and do nothing to help their customers. Terrible customer service. Terrible policies.

I sold a monitor and was encouraged to use their shipping label being assured that insurance will cover the cost of my item if something goes wrong. I even had it packed at the UPS drop off by the staff there.

It's a total scam and there for marketing purposes. You won't get help and they will be less than truthful describing how you packed the item and then sy you should of done this or that. There's basically nothing you can do that's right. You could have all the packing in the world wrapped around your item and they will say it's still not enough.

They will also downplay the steps you took to secure the item for shipment.

Just don't do it. I'm in the middle of reporting them to the State Attorney General's Office. I suggest anyone else being screwed over by this company do the same.

Mercari is a reselling website for pre owned or new items. Based in Palo Alto, California (so, subject to California consumer protection laws). Mercari's return policies seem designed to make you exasperated and frustrated. I messaged the seller asking about return and the seller said sure, send it back no problem. But mercari customer support still wants me to jump through return policy hoops. So I did, (at a health risk to me) but there still no action from them. Be aware of website's disregard for what you or the seller want. Total insanity. My advice: stay away.

I purchased a video game console from a seller on Mercari and I received an empty box. Don't to business with Mercari the seller's are scam artists. Can't add a photo of invoice because this site wont let me download it.

I have been buying online for 2 decades, and was one of the earliest members in Mercari. Their customer service was great until recently.

I had sellers made mistakes twice, and CS refused to honor a return. The second time I was sent a different size than the seller listed, and CS reason was they do not take returns for sizing/fit (which is not the case here).

Be careful anyone who buys from Mercari. Their CS phone number is a fake. Whatever you press, you get to live support not available, contact us online. You will never talk to a human being, or get to contest a CS decision even when they are unreasonable.

Collage is SS of seller's description on top, and the label on item I received at bottom

I joined Mercari a week ago and placed two orders. The company then closed my account and cancelled my orders without explaining why. When I contacted them via email I got a generic and somewhat rude reply. I definitely do NOT recommend this company to anyone as you will never get in touch with a real person, the phone number leads nowhere and you end up more and more frustrated! Or like me very confused at what went wrong!

They do not follow their 3 day policy and close out support tickets when the issue is not resolved. I've had nothing but issues with support, and am now being told I cannot be reimbursed, from someone refusing to communicate on a delivered package, because I provided stock photos. Which means they allow scammers. Half the time the pictures come out poor or they are not supported by the app. Good in theory but poorly orchestrated. I gave them opportunities to fix each issue as they arise and they just close out tickets.

Very unprofessional business practices going on here! 1st last time I will purchase from mecari or anyone having to do with them. I purchased a 17.3" Dell laptop. Ad stated it was in NEW, like NEW condition. I received a 15.6" Dell laptop in an obviously water stained box that was shredded up on ends. Lots of packing tape used at one end since laptop was a couple inches longer than the old box shipped to me in. I filed for valid return ofollowed all policies only to be denied. They marked it resolved! This is not resolved! I've filed with my card company. They will resolve this issue! I strongly recommend staying away from doing any business with this company. Bunch of bull$#*!!

I purchased a projector in which the seller deemed that is worked great. Received without the power cord. Seller claimed she would send it. Never arrived. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. They do not care about the customer and will blow you off. Money wasted including shipping.

Worst customer service ever!

1- I get the boots late
2- there's an automatic review without my knowledge
3- the boots have NOTHING to do with the picture. Nothing!

I email them about it and all they do is give me a 10% coupon on my next order of 20$ + as if I will use this app ever again.

These sellers for whatever reason refuse to ship items people buy and then repeatedly lie about it. They do this with impunity because a buyer can't leave a review. There is absolutely no way to judge beforehand if a seller is a big fat liar. I've had numerous cases of non shipping sellers who refuse to cancel a sale.

I bought an item 8 days ago and it is not yet shipped, only the label printed. They overcharge on item and shipping and this is the "satisfaction?" Will not respond, just get run around. First they say wait 3 business days, then a week, STILL I can't get them to refund me! Good luck, go to Amazon or eBay.

I purchased shoes that turned out to be counterfeit. I did not become aware until 2 weeks later. They refused to take them back because they said they had a 15 day deadline for refunds That seller is using different accounts and selling the same type of counterfeit designer shoes over and over with the same pictures. Mercari usually lets them get by perhaps due to their 10 percent commission.

Steer clear at all costs. No customer service or support for buyers or sellers. Highly recommend sticking to more established options.

AVOID THEM! Mercari offers virtually no support for their customers. They're impossible to reach. I was sent an older iPad than the one advertised and when I asked for a return (the next day!), I had to wait several days for them to respond. They said it was too late. Meanwhile, they're allowing sellers to market fraudulent products on their site. They don't care, as long as they get their cut. There are so many other good sites to buy and sell products. Avoid Mercari if you value your sanity and your pocketbook.

IRobot has no idea what Customer Service is & they don't care!

The machine is great, but if you need help - you better call a friend! The manuals are written for people who already know how to use this machine and service. The machine isn't so hard after you figure out the terminology iRobot uses. IRobot is very skilled at avoiding it's customer's questions. Use a different company and/or service - iRobot will take your money, but they do not care if you are able to use the machine or service options. Their software is some of the most UN-User Friendly I have ever encountered.

There are great sellers on site and its crazy cause buyers are rude, expect your items to be in expensive bags when its second hand! Its really not a good place to do business. It is good however for a buyer if you find the right seller

Mercari does not offer the right protection to buyers.
First of all, there are too many counterfeit goods in Mercari.
After realizing that I bought a fake, I am in the middle of returning it.
However, Seller is acting in bad faith holding the delivery of the return at USPS.
Therefore, according to Mercari procedure the refund will be delayed.
Their procedure has clearly flaws and need to be improved to better protect Buyers who act in good faith but result being harmed.

Don't ever buy anything off this site, the sellers are so unreliable it is ridiculous. I ordered something 3 weeks ago, and still haven't received it. Tried to open a case with Mercari, no one will talk to me. There in No formal way to even state you haven't received your items. The person I bought it from, said they would refund me, but then don't know how to. Site is a complete Joke..