Mercari

3 days to return an item... Wow... If you have no life I guess that works. Terrible customer service as well. Ignored me for days when I called them out on this. Ebay does 2 weeks.

This is honest. I can't relate to anything being said on here. I have over 60 reviews. Every time I needed to get them on the phone, they are around (business hours). Hold time can be long. And, every issue was resolved. As a buyer, I received 2 defective items... no problems at all. I returned the items and immediate refund was given. I also had a buyer that tried to scam me out of $250, he claimed he never got it, delivery confirmation shows delivered and Mercari released the funds in 48 hours. For those who try to say poshmark is better... LOL. Absolutely 100% wrong. I usually transfer a few hundred dollars at a time and it shows up in my bank 2 or 3 days later. I also keep money in the account, with NO issues. So after reading all these complaints... I'm like, HUH?

So I have a question: If a seller brings them money (10%), why would they drop you? Something sounds off. I don't get it. For me, and I can be a huge critic... this site is the easiest, simplest selling app I've worked on, so far.

I have $178 pending in funds and they closed my account! Scammers! Search the class action lawsuit survey by survey monkey so we can get this rolling!

I'm new here, I've placed 2 orders cancelled 1st because of very unreliable seller, ok so made 1 more order it says shipped FedEx to arrive today, FedEx shows sits at my house my house 5 minutes, doesn't deliver a thing, I reckon he just took off with my item, it was same guy as 1st no delivery date

This sight is scandalous they refunded me for a lost item then put my account under review
Took back the money they refunded and closed my account for what look like no reason until I noticed all my fund never transferred to my bank and they became completely to busy to address my concerns so I filed a police report but since they are not even in Us I not sure what county there was nithythey could do beware I'm out over 800 and some valuables I strongly advise not to use this app not ro mention every thing I ever bout except maybe 1 pair of shoes was junk and they also raised fees hidden sold items from my view and very poor customer support I would perhaps suggest Robinhood u can make money on that app but Mercari is a rip off people please beware thanks Marty

Overcharged my shipping label and wrongfully took money from me. I truly cannot stand this site anymore. 1 pound small box for a spoon rest should not come out to $12.00 for the seller.

I have had my account deleted due to false accusations and have had zero interest in resolving this matter. Assumptions should not be acted upon, this is a bad business practice. When called out on BS assumptions, Mercari ignores the consumer or gives a generic copy/paste response, same one, every single time. There is no customer service, this is fail number one. Fail two would be being super Nazi like. This is America. In America, we have freedoms. Innocent until proven guilty kind of thing. Which requires evidence. Evidence Mercari doesn't have because they're going off of an assumption. Again, I reached out, to get the copy/paste response & now am being ignored. False accusations. I look forward to the lawsuit that is inevitable in the years to come, between $#*! customer service and STEALING money that is not rightfully theirs. Ya know, theft, lies, deceit. These are ILLEGAL & one day, you'll have your $#*! bit, and I cannot wait. Now, "kindly", as you enjoy saying in your copy/paste, stop sending me app notifications, emails, surveys, etc. and "kindly" shove it up your thieving, lying asses and $#*! off. Have a great day!

I sold an item on Mercari, it weighted less than 8 oz's I dropped the item off at the post office, by the time it reached the buyer it gained 5lbs, so Mercari charged me $14.51 the entire amount of the sale. When I explained to them that it wasn't true, they did nothing! I had the buyer verify that the package was less than 8oz's still they did nothing. I showed them that 2 other sellers sold the same item and what they paid for shipping they still did nothing. They did nothing to show me that the post office charged an additional amount for shipping they just took my money. I had sold 40 items on the Mercari site and received 5 stars for every sale, but they still did nothing to help me! If the post office made a mistake so be it, but with Mercari only the seller is at fault. Mercari does nothing to help or protect their seller. So if you are considering selling on this site, don't do it!

I've bought many items from different sellers, only a few that were good. Most are rude, won't assist if there's a problem and could care less if you ever receive your item and won't refund because only Mercari can do that. I bought a coffee mug from a seller, she shipped it in an envelope with a couple pieces of air bubble which was flat when it arrived. Mug shattered! Took two days for Mercari to respond at which time I was instructed to send additional photos. I was then told I would receive a full refund. They didn't refund me but gave me credit to buy something else. Another two days went by and many emails before Mercari responded. Another seller said he shipped item using slowest method because it was cheapest and I had no choice in shipping method. 2 1/2 weeks later I received item from 3 states away. He also lectured me on the state of the world! As another rater said " where do these people come from" is right! I'm trying to delete my account but Mercari won't let me until all ratings are completed. BTW, Mercari gave seller 5 stars on my behalf and released funds to her after I reported damaged item. Do yourself a favor and stay away from this site!

Had a seller ask me for a positive review, as a buyer I was happy to oblige but the seller left a "poor" and unfavorable review, because item was shipped with missing parts. I paid for the item, seller was going to discount item, we agreed on price and he didn't refund. Said he will refund after I leave him a positive review. Contacted Mercari and they offered no help. Stay away from this scammy site, at this rate Amazon, ebay, OfferUp, LetGo and CL is a better platform and I wouldn't want to recommend CL but it's still better than Mercari.

People can buy your product and switch them with the fake stuff they have and Mercari will not protect you. My feedback is 20 perfect, buyer 1 and who has more credibility? DONT SELL WITH THIS COMPANY

Mercari is an all around scam and identity-theft ring. They will lock up your funds unless you give them your bank account and social security information. Someone bought a pair of shoes from me and I shipped them promptly and the buyer was satisfied, but Mercari would not release my funds because they demanded my social security number and bank account number for "banking regulation reasons" or some nonsense like that. I decided to eat the loss on the shoe sale and delete my mercari account because it's not worth allowing them to steal my identity. There are tons of other people out there who had thousands of dollars in limbo who desperately submitted their private info to Mercari in hopes of getting their funds released but then Mercari shut down their accounts, swallowed their money and kept all their personally identifying information. This is a total theft ring. Both buyers and sellers have been victimized. If you have fallen victim to Mercari's scam, please report them to the FTC as well as Better Business Bureau. The people operating Mercari need to go to jail.

I purchased a beebo bottle holder and when it arrived it reeked of marijuana and cigarettes smells. It was indicated that the item was new. I Requested to return it to the seller because of course I'm not going to use this near my baby. I was declined a return because apparently they can't confirm that the item actually smells so therefore they don't except smells/odor as an Acceptable reason to return an item. I have never heard of such a ridiculous policy because how was I supposed to know it was going to smell like drugs upon receiving it. Now I am out of my $17 and had to throw it away. This company does not care about customer satisfaction. They have more protection towards the seller than they do the buyer. FYI the company is Japanese. Look them up on BBB.

They are a bunch of crooks! I wish I was able to rate them ZERO stars! I ordered a dash camera, for my car. It arrived DEFECTIVE - it CONTINUOUSLY shuts on and off! I tried to return it, customer service just tells me that the transaction has ended! Apparently, they only give you THREE days to get your item, install it, find that there's a problem with it, and dispute it! After those three days, their system AUTOMATICALLY rates & closes your transaction for you, if you haven't made any contact with them! This is ABSURD! The "customer service" was ABSOLUTELY NO HELP WHATSOEVER! Don't waste your money, buy from a reputable company!

I use Mercari faithfully! Always receive my items and stuff i sell sales pretty quickly! The trick is to ask the buyer "how soon can you ship this" before buying.

This company is bull$#*!! They don't protect buyers at all! Horrible service and communication! They take fees but do nothing! They should change their rules because sellers are people too!

Terrible customer service. Don't shop on this site-there's no protection for buyers. Some sellers lie about their stuff and then Mercari makes you pay and you are stuck with it.

My daughter buys and sells and has her own fashion site, she uses POSHMARK at times and loves it. MERCARI is a NON USA based scam company has over 300- of her money that she legitimately sold items to customers and never got paid. I can only hope moving forward that we can get a client based lawsuit placed against them. It's WRONG and they ARE NOT LEGITIMATE in any way at all, DO NOT USE THIS SITE!

Customer service is terrible and if you leave a negative review, they'll release the money and give you an annoying runaround. STAY AS FAR AWAY FROM THIS SITE AS POSSIBLE. FOR YOUR OWN GOOD. BUYER BEWARE.

First off zero customer service! I guess that's what you get from foreigners. They like to bend over Americans then take zero responsibility! Stay far away from this company!

Would recommend highly, they were honest with me, I had ordered a product through an individual through them, didn't receive the product, this company returned my money, thank you

I have around 1500$ on my account but just recently Mercari is holding my funds and I don't know what to do. They say for unusual activity don't understand

Don't waste your time with these morons! They have no clue how to run a site like this and have zero intentions on taking care of anybody but themselves! TERRIBLE!