Mercari

I've been selling on Mercari for years and every interaction I've has with customer service has been abysmal. They do not respond to questions or deal with issues, they simply tell you too bad it's not our problem and steal your money. I sold an item and out of the blue Mercari cancelled the transaction WHILE THE ITEM WAS ALREADY IN TRANSIT. I contacted them and they told me that they refunded the buyer and there was nothing I could do?! They straight up stole my item and refuse to give me my money back. Stay far away from this app.

They DO NOT back the seller, buyer. Name calling, like liar, people like you, can't you read English all because I said she did not send shams that were listed in description. Instead reported me as "prohibited conduct' and never said an unkind word 0h but she did within seconds my kind words were deleted and item and when I tried to request return, it was deleted in seconds. How can that seller reach them and I can't? Because she's a professional scammer and Mercari is a scam! DO NOT PURCHASE FROM THEM! They will not back you and IF YOU CAN FIND THEIR NUMBER ON THE WEB, it is a number to something like internal affairs who don't even represent them. What does that tell you? BUYER BEWARE. There are millions of scammers right now and the seller knows Mercari will back them!

Customer service SUCKS! Especially when it comes to an escalated issue. When tracking down an item that you havent physically received due to theft or a mistake from the delivery man, you as the customer is at fault. The Mercari team would not do anything to resolve the matter and they just simply SUCK. I WOULD NEVER DO BUSINESS WITH THIS COMPANY EVER!

It takes a lot, a LOT! For me to get angry enough to Google- "how to leave a bad review for Mercari"!
All I can say is this: There is no customer service. NONE! Regardless of how much you sell, your inquiry or issues, you can not get help or an answer from Mercari "customer support" because there is none.
DO NOT SELL ON THIS PLATFORM! I made the mistake of looking for more exposure, I'm back on eBay full time! Just say NO to Mercari. Especially is you are a serious reseller!

Bought some VANS sneakers 12 days ago and they are already broken and almost destroyed. They give only 72 hours to give your review of the product and when you send you CANNOT change review and/or talk to the seller anymore. They never gave me a solution for a return. The only thing they gave me was a 10% discount on next purchase! ARE YOU KIDDING ME? This site SUCKS and please DO NOT use for any circumstances. How is it possible that a product that failed its purposes and gets almost destroyed after only 12 days of usage DO NOT get any refund or communication with seller?

I sold my first item, shipped the item the next day using mercari provided label, seller left positive feedback. Instead of releasing the funds I was owed, Mercari "limited" my account, so I was basically deactivated from using the app, unable to receive funds. I emailed 3x no reply from cs email. They completely scammed me on my one and only sale, makes me wonder how many times they have done this. DONT TRUST THIS SITE! You have to provide your bank account details, don't!

MY FRIENDS SHARED THE POOR EXPERIENCE BUT I STILL WANTED TO GIVE IT A SHOT
AFTER MANY MANY 5 STAR REVIEWS FROM BUYERS, I GOT ONE TRANSACTION THAT WAS LOST IN THE USPS TRANSIT AND I CONTACTED MERCARI TO HELP ME FIND THE ITEM FOR MY BUYER.
NEXT DAY I SEE THEY CANCELLED MY SOLD ITEM ( ITEM IS IN TRANSIT TO BUYER) WHEN I CONTACTED THEM ABOUT BEING CONCERNED OF LOOSING THE MONEY ( FEW HUNDRED DOLLAR GOLD JEWELRY) THEY SAID THEY CANCELLED BECAUSE ITEM WAS NOT DELIVERED AFTER SO LONG. MEANS THEY DONT GIVE A $#*! ABOUT WHAT THEY SAY IN THEIR POLICY
ALL THEY CARE ABOUT IS GETTING THE COMMISSION AND STAYING SAFE TO CONTINUE GETTING MONEY FROM SELLERS THEY DONT GIVE A CRAP ABOUT
HUGE FRAUD, USE OTHER SITE SUCH AS POSHMARK, AT LEAST THEY ARE MORE PROFESSIONAL NOT THIS STUPID SITE

I purchased a bracelet from a seller on their site. I asked the seller if the bracelet was real and they said yes. When I took it to get cleaned I found out it was fake. I purchased the bracelet on May 10th. Today is July 7th. Per their website you only have 15 days to claim anything on a purchase. Well, I only found out this late because I wanted to have my bracelet cleaned. Mercari said there is nothing they can do. I paid $300+ for this item and they couldn't even off a $100 credit, nothing. This was fraud and basically my money was stolen for an item that I was told was real and was actually fake. Mercari offered nothing but a robotic response. I have contacted the BBB and filed a complaint, including one for criminal activity.

I was a loyal customer but I will never buy anything from this marketplace again.

I really do wish I had read these reviews and left Mercari out of my life. Even though it seems to be a fairly foolproof system, it depends on the willingness of Mercari to defend its clients against scams. The communication is good when they are asking for your gift card as a warranty, but fails when asked to refund money to the gift card. They allow scams to happen, even when clients report them happening in real time. Mercari does nothing because they have their money. And stopping scams will divest them of that money on the giftcard. Do not use Mercari, I was charged with a shipping cost of over $500, far more than the items sold, a laundry set, when no shipping agreement was in place. They did not care, it started with the note that a daughter wrote to call her mother about the sale, as pictured, so the "mother" had only a phone that took messages, I never talked directly to anyone, and sent more than 30 messages to Mercari throughout five days to straighten this out. As of now they have not, told me to purchase two cards, so I am out $300 dollars. Do not trust Mercari, it doesnt make sense.

I sent out an expensive item that got stuck pending while transferring between FedEx and USPS. Mercari assumed that package was lost in transit, and cancelled it on the same day the tracking updated to a new location. I reached out to multiple sources for customer support but no one was able to fully correct this issue. They blamed me and told me if it isn't delivered on time it will get cancelled. I have been going crazy trying to intercept this item, and begging Mercari for a refund but they're so convinced it's lost in transit. Now someone somewhere is getting an expensive free item, it's probably going to be a good weekend for them while it's feeling like my worst over here.
I wish I had read all the reviews before even deciding to become a seller on this app, I deactivated all my items and I'm going to try to sell on another app. For anyone reading this, just don't do it, it's not even worth it anyways all they do is take take take.

I am like a snake that got stepped on but the only thing I can do to bite back is leave a bunch of one star reviews and try to inform other people.

I've sold for over 25 years on Ebay, and I have a seller's account with Amazon since 1996. I assure you that Mercari is a great place to buy and sell! They have quick customer service by email and I've never not received a response within a day! I've purchased items and sold mostly on Mercari. I sell only AUTHENTIC merchandise. There is an old scam of using real receipts to sell fake handbags and when I see those sellers I report them. The key to Mercari is using your vocabulary to leave a good description. They require all sellers to use their own photos, not stock photos. And to communicate with your buyer and make certain they understand the condition of the item. Payment isn't released until the buyer gets their merchandise and rates the transaction! Everything runs pretty smoothly. Both buyers and sellers are protected equally. Some of the lies listed in these reviews are glaringly obvious; like you can't return an item after the sell has closed and been rated. Also, as a buyer you can cancel a transaction if the seller doesn't mail your item within 3 business days. Love Mercari! When you have a knack for selling this place will be great for you! If you like great deals this is the place to buy items! Ebay's Fees are too high now, and the entire site has fake and replica merchandise being sold as authentic! I limit my time on Ebay now. If you want a fast and smooth place to buy abs sell then MERCARI is that marketplace!

After selling over 350 items, with virtually all of them except 3 being 5 star reviews, I had a sale and the item arrived damaged/broken to the buyer. The buyer filed a claim per Mercari's procedures and they (Mercari) said it is actually a case of not as described vs damaged so their employee changed it to that. The buyer tried to get them to correct the mistake they (Mercari) made multiple times (at least 5 emails per the buyer) but got so frustrated with them because they latched onto the "not as described" thing. After I got involved, it got worse and worse. They are difficult, if not impossible, to get in touch with. It is extremely frustrating to know that they have made all the fees they have off of me and can't refund a $36 item to me despite both me and the buyer providing them with photographic evidence of the item's damage. This has left a sour taste in my mouth after being very happy with their service since starting. If you do use Mercari and have an issue with an item damaged in transit, be prepared to not have them support you at all and have no ability to deal with a reasonable person there. Next, I'm filing a complaint with the BBB. The picture is the part that comes on an electric cord that you turn the dial on to turn the light on/off. This is what Mercari terms "not as described" vs "damaged". Does anyone know of any legal recourse of how I could pursue this against Mercari?

Mercari ONLY allows feedback to be left after an item is ACCEPTED! My seller NEVER shipped the item! There was NO communication. Yet, they still maintain a 5 star rating, because ONLY the good transactios get feedback! There is NO WAY to warn potential buyers of BAD SELLERS. Meanwhile, my funds were tied up for weeks! SHAME on Mercari! Protect your buyers!

TRASH COMPANY doesn't follow their made up rules. Bought something that took 2 weeks for seller to ship supposedly I should have been able to cancel after 3 days
DENIED my cancellation request as well as my request to reject the item I NO LONGER NEEDED. Lets just make up rules pretending to protect buyers and not follow them.

So you are tired of selling on Amazon and Ebay and want to try something new with hopes that it will be better? I can give you a quick break down between Ebay and Mercari.

Ebay - pros: Instant payment, instant transfers, bigger market and longer history

Cons: Instant refunds to anyone that makes any claim ever and takes it out of your pocket. They have higher fees between paypal, shipping and Ebay selling fees.

Mercari: pros: Smaller network, less scammer buyers. Purchase is finalized after 3 days from delivery. Easy shipping, easy listing.

Cons: No customer service, ever. No call center, all done online with rude agents who just flat out don't care. You have to wait to get paid until after delivery then you have to wait several days for transfer. They will randomly approve unnecessary, unjustified returns. The moment the package is returned to you, they refund your money. Even if the buyer stole from you with the return, they will still refund the money without any opportunity to dispute the item's returned condition. Even if you have video evidence that the buyer stole from you, they will still give the money back to the buyer and completely ignore your claims. If you sell with Mercari, they can and WILL steal from you!

Bottom line, Ebay is less risk but I recommend never selling any electronics through any online source. Go with Facebook yard sale sites where it can't come back to you. Good luck!

I bought a remote for a Christmas present, and it turned out to be defective. But because they demand acknowledgement of satisfaction with three days of receipt, I could not return it. It was sitting under the tree wrapped for that time. It was only after the holiday that it was opened and tried to be used. DO NOT BUY FROM THIS TERRIBLE COMPANY. They do not care about the customer. If I could have given zero stars, I would have done so.

I started selling Feb 10 2019 during a snow storm with nothing to to but look at piles if stuff to sell.
I listed a bunch of baby clothes, cloth diapers and household stuff. Excitement grew as my pending balance did.

I quickly found that FedEx is very slowly but the cheapest method to ship.
On Feb 22 I ran into my first issues. FEDEX dropped a mini crib off at my door. Tape is falling off, box falling apart. How did they accept this?!?
No interior packing, bubble wrap or anything. This mini crib is values at $340 plus tax. I paid $153 plus $30 shipping.
Wheels bent, damage to paint, and the heavy duty staples from reused box left 12 rusty indentions on the side of the crib.
Mercari waited 4 days to finally get back to me except I didn't get the notification. I had been writing everyday. I got one a day later when they said I didn't respond and closed the case. I had opened a case with FedEx but that will take 10-15 days and the money goes to the seller. Now I paid $183 for a junk crib and the seller keeps money and possibly keeps insurance money up to $340 for replacement! I even offered to just take $75 to cover cost if new wheels, paint touch up from company and shipping/tax. Seller agreed but then disappeared.
Only way to contact company is to go through help center but they don't respond. And when they do, you don't get a notification.
They also delete messages between you and other party involved. Take screen shots right away.

I never received my purchase and they won't refund my credit card. This is a complete rip off. They paid the seller so I have no recourse. When I called they said there was nothing they could do.

Don't waste your time with Mercari app.Go to other site for peace of mind. I had 60+ all great reviews from sellers and buyers.
I introduced my sister and my husband to download the app. They asked them to delete as they judge it is from the same user. So They deleted it.
I had no problem with any payment to all my sellers and buyers. I got 60+ all great reviews. They revoke my account from the signs of unusual payment activity.!? I didn't understand what is it about? So I emailed them. This is how they replied without giving the certain reason. I still have some credit left. They charge 2% to withdraw money if you have less then 10.
It is really waste of your time if you have to take picture, write contents and etc, then they delete them all without knowing what did you do wrong.

From Mercari >>> " Thanks for your message. I see you've contacted us several times already with the same request. You have been permanently banned from our marketplace.

Per Article 2 of our Terms of Service, users who have had their accounts suspended or terminated due to prior violations of our Terms of Service are prohibited from creating new accounts. We kindly ask that you refrain from attempting to create any further new accounts.

Best,
Alexandra
Team Mercari "

They're complete frauds and customer service is non-existent. I was sold a falsely advertised skirt. It was neither the brand nor even the size advertised. I immediately sent a detailed description and multiple pictures clearly showing the incorrect size (size large when it was adveryised as a size small), lack of brand (supposed to be Windsor), and very cheap construction (further inconsistent with the brand if they were to even argue that the tags had been cut out; no lining no store tags, the sizing tag is clearly not of the store, shedding sequins)They denied my request, ignored my additional appeals for help, and blocked me from contacting the seller. I posted a review several months later and was contacted by Mercari who after wasting much of my time... agreed to give me store credit that would expire in 30 days. When I said that was unacceptable they said I was abusive to their staff and that there would be no other offers. There is no customer support and the the "support" that exist are a complete farce. DO NOT USE MERCARI. If there's a class-action lawsuit against their unlawful asses, count me in!

I should have researched Mercari more than I had because I would have saved myself from wasting my money and time. I've only been using the site as a buyer and the reviewers are correct when they say that there is basically no customer service. I received a box full of broken items, because the seller had done a horrible job of packing the items, and I am now stuck with it after wasting over $70 on it. The seller has done nothing to help with the situation except to say that they were worried about sending the items because the breakable items were quite heavy. So they worried about sending items, that they were more than willing to sell, then they put them in a box with basically no packing? All I keep receiving, in responses from customer service, is the same message which is:
"Thanks for reaching out. We are currently experiencing an unusually high volume of inquiries. Response times may be longer than usual.
We will be getting back to you as soon as we can. Thank you for your patience.
P.S. You can find answers to many frequently asked questions in our Help Center."
Don't make the same mistake I did by not heeding the warnings about Mercari.

Better to flush your money down the toilet. SELLERS WILL LEAVE BAD FEEDBACK TO BUYERS AND HARASS THE BUYERS INTO LEAVING A RATING BEFORE THE ITEM IS RECEIVED. STICK TO EBAY WHERE THEY ACTUALLY CARE ABOUT CUSTOMER SERVICE. Its no longer cheaper using this app compared to eBay. If you have a problem you are $#*! out of luck. About as bad as Poshmark.

No response to issues, they'll take your money but when an item doesn't arrive you have to fight to get your monetary refund back. What a waste of my time and effort.