MercariReviews 2,404

I didn't receive a purchase even though post office says delivered. Seller insured it but Mercari won't credit my credit card and will only give credits to their site for future purchase. They tell me to work with the post office. The post office isn't going to do anything for me. It's the seller who shipped and had the insurance. This is not the first time post office didn't deliver a package to its intended party. Do not buy from them. They are not honest and do not want to work with a customer!

I opened an Account with Mercari and posted several items and made a sale with one of them. Then Mercari Suspended my Account for whatever reason and won't telll me why. Their Customer Service is non existant and they owe me for the sale which is not instant payment as they advertised!. Then they sent me a notice that i was to scan my Passport, License and other US Documents on their app which did not work. I am a Disabled American Veteran and a Retired US Postal Worker of 31 Years and born in this country and feel insulted that they want Passport information. I have Accounts on LETGO and OFFERUP which have never asked me for Passport info. Maybe it is because i have a Spanish Name and think i am an Illegal Alien even though my Mother was French. I speak only English! I think this may be Racial Discrimination on their part. Their Customer Service does not Exist and they don't answer questions properly. Stay away form this Japanese Company if you don't want problems and use LETGO or OFFERUP! I may have to hire a Lawyer to get my money from this Shoddy Company!

If you want pathetic lousy lazy customer service, get this app. Half the time you have dishonest sellers and you are stuck with the crap bc you cannot contact anyone. The 1 800 numbers have messages, they are not answered. The "help" center will get you an auto response or the same prepasted email... its almost funny. Save your money and go to Poshmark where you actually get a response. If you have encountered an issue at Mercari, you will unfortunately have to get your bank to reverse the charges. Sad waste. Look at prepasted message below. Received it 10 times!

I was traveling back from Denver and the Apple AirPod pro were sitting in my building mailroom in nyc. The seller was pressuring me for a feedback. I got the item and did not know it was counterfeit. I opened up and did not see the scam right away, I did not know what clues to look for. I rated the seller and they got paid. I tried the item and the microphone was not good. I charged more and it was not better. The sound was muffled. I wanted to send the rubber that you put in the ears but could not do it. My neighbor helped and the headset opened up. He said he can't be an Apple product. He sent some video showing what to look for on the sticker and the weight of the real airpods versus the fake ones. I examined the item thoroughly and everything that was shown on the video matched what I had received. I told Mercari and they just answered item rated and all sales are final. The seller did not respond to my mail. I lost $228 now. I am going to open a charge back with Visa. I am very disappointed that Mercari dismissed me like that. Just a little template saying sorry all sales are final. They allow people to sell fakes and did not take the time to prevent further issues with this seller.
A real AirPod by Apple is 5 g and this one is 4g but they did not bother to read my evidence. Really poor customer service, after the sale, nobody is there to assist should a problem arise. Beware of fake Apple products. Not backed up.
Below are the pictures provided to show the scam to no avail.

I am a buyer on the app and I knew it was too good to be true. I found a game console for my daughter and have been waiting over a week for the seller to ship the item. It says that the server has 3 days to ship the item and it says that I purchased it 7 days ago... I'm very upset and feel like I was scammed, The seller is not responding and my daughters birthday is on Tuesday. I'm out 170 bucks and no game for her. I'm so pissed. I $#*!in hate this app

I recently gave Mercari a try. I bought something, then a few days later, sold something. Still waiting for the item I bought. I tried going into my account to respond to the person who purchased item I sold and their system keeps telling me my password is wrong. I've changed the password twice to the one their system recommended and still can't get in. I tried sending a message via their Help center and keep getting an error message. I tried calling and they have a recording saying no one is available due to Covid. Apparently their system is down and they're not even trying to deal with it. I will never deal with this company again. Still waiting to see if I'll get the item I bought and will get paid for the item I sold and shipped. This company just may be a complete scam.

The customer service on this site is horrible! My item was lost for almost 3 weeks! I am new to this site and I messaged the seller, who immediately refused to assist me. His response was I'm sorry but call your carrier. Call my carrier? Lol it stated on the tracking info that it was lost, since he shipped it out from his area the polite and professional thing to have done would have been to call the local carrier where it was shipped and initiate a request. So when I finally got it almost 3 weeks later, I gave him one star. Which I felt was justified, said no slanderous comments just gave him one star. In retaliation he slandered my name. See below! Stay away from this seller! This is a site where you dont get paid until the item ships. He could have cared less! And I was told by Mercari to "talk nice".

One Friday night. I sat relaxing, while on Mercari browsing. I found three items I liked that were reasonably priced so I paid for them through PayPal. I have funds in my Paypal that covered the purchases. The next morning I get up and check my Mercari orders, only to see that they were all canceled. I'm like wtf. Then I notice the message in the notifications, that My account is suspended for unusual activity. Mind you, I have bought on this site many times before, with my paypal, with no issues! I contact customer service, it took a day and half to hear back from them. They asked me to verify my ID which I did. My DL and also a freaking facial recognition type of thing. So I'm waiting to hear back. Two days later, I notice my verification is no longer saying under review, but asking me to verify, again. I contact them back to see what is going on. They replied saying that I used someone's credit card to make the purchases, which is a GOTDAMN LIE! I never ever used a credit card, when they refunded the money back to my paypal. So what card did I use?! They said to be reinstated, I have to fill out a form and get it back to them in 48 hours and also the owner of the card I used, they need their verifIcation too?!? I'm like you know what. F- you Mercari. I was helping your platform out! To accuse me of scamming, then try to put me through the hassle of verifying myself again. Along with finding this mysterious credit card owner. F you Mercari! Your customer service sucks and you lie!

I've been using Mercari for a long time, with over 150 transactions (buying and selling). Recently I purchased a Dyson Hair Dryer. When it arrived, I went online to register the device with Dyson. The item popped up a different model based on the serial number & was marked with no warranty. Alarmed, I called Dyson to see what was going on and found out the machine is listed as Stolen/Fraudulent. After several emails to Mercari with no response, I contacted my credit card and opened a claim. Mercari then suspended my account. It's been over a week and Mercari is still letting this person sell stolen/fraudulent Dyson hair dryers and will not allow me to use the app, even though I returned the hair dryer to the seller. Way to punish the buyer and reward the seller. Very disappointed and disgusted with the lack of ethics, communication and follow through with this company. When a customer reached out 3 times requesting a call, listing a phone number to discuss what to do with stolen/fraudulent items being received and receiving nothing but an automated response is just plain horrible.