Mercari

0 Star… Counterfeit Birkenstocks
I wish there was a way to leave a 0 star review.
I purchased a pair of Boston Birkenstocks on Mercari for a Christmas present. When wrapping them on December 23, I noticed several discrepancies when comparing them to another pair of Birks I purchased. I immediately contacted Mercari, notified them of my concerns and asked to change my rating on the seller. Mercari required me to get official confirmation from Birkenstock stating they were counterfeit. I contacted Birkenstock and sent all requested pictures. I kept Mercari in the loop the entire time. I sent them all documentation.
On December 28, Birkenstock contacted me and confirmed the purchase was counterfeit. I sent Mercari the information.
They said that it exceeded the 15 day window.
*Purchased on Dec 5
*Received on Dec 12
*Notified Mercari of suspicion of counterfeit merchandise Dec 23 (11 days)
*Birkenstock reviewed pictures and confirmed counterfeit purchase
Mercari has refused to let me edit or remove my review. They will not post the letter stating the Birkenstocks were counterfeit.
They did, however, encourage me to repost them and sell them to someone else to recoup some money.
Sorry Mercari… I couldn't sleep at night knowing I was scamming someone.

I joined Mercari earlier this year based on a friend's recommendation and all I can say is that I wish I had joined sooner. I enjoy buying and selling and this is an easy platform on which to do it.

Mercari allows fake designer items (Louis Vuitton in my case) to be sold. They do not allow those scammed to return the items! STAY AWAY from this scam site.

MERCARI CHANGE YOUR "FAST RESPONDER" CRITERIA SO AS NOT TO WASTE THE BUYER'S TIME. The "Fast Responder" rating is misleading. If a seller does not answer a question, the rating should be removed, so as not to mislead and waste the buyer's time. A seller that just got started has no sales history, and is only selling one item was given a misleading "Fast Responder" rating. The one item they are listing has no size description. There are four different sizes of that item, and it's hard to tell from the photos what size the item is because of the way the photos were taken. I asked the seller what size the item is, and the seller has not responded. The title and description do not list the size. Then, I saw that the seller went on long enough to lower the price of the item, but did not respond to my question. I wasted my time asking a question to a seller who has a "Fast Responder" rating, but is not even answering a simple question.

There are a lot of great buyers and sellers on Mercari, The app is fairly easy to use. All my buyers have been great people and once my bank account was set up with the site, every time I have requested a draft of my earnings, it is done in 1-2 business days. I do wish they had a vacation hold for your listings and a way for customers to bundle multiple items from your Mercari store. Of course like anywhere in life or dealing with the public, you may end up with someone who is impossible to deal with or just a plain scammer. It is sad to see so many people give this site a bad review because of a problem beyond Mercari's control. Overall it is a great site, I get sales every week. Eventually I am sure I will have a problem, but you will with any sales anywhere. You will always get lowball offers. If you sell on Craigslist you will meet skeevy people in person. I operate a retail store, people come in open packaging and destroy merchandise, break things accidentally throw things on the floor, go in to try things on in the dressing room and leave a mess of clothes everywhere you need to spend hours re-hanging and then some are just thieves and outright shoplift merchandise! If you are selling online you will need to deal with lowball offers and you may occasionally need to deal with a fraudulent return or possibly a theft of one of you items from a scammer buyer, it is simply a cost of doing business and, trust me, is MUCH easier than dealing with people in person. If you can't handle the occasional problem, you should not blame the site, blame mankind in general.

I added my card info as a seller and someone apparently hacked they're site and stole my credit card info and made almost $700 worth DoorDash purchases

Full of SCAMS, If you get unlucky and text the scammer, and they ask to purchase outside the app, YOU WILL ALSO FACE CONSEQUENCES. If you buy from a scammer, you WILL HAVE TO WAIT DAYS FOR A REFUND. If you try to talk to support you will wait DAYS for a automated response. If you add a card to a account, that card CANNOT BE USED ON ANY OTHER. BEWARE!

I am a 20 year full-time online selling professional and I have never seen such a complete debacle that is Mercari's policies and customer service. In a nutshell, their app, which has been known to be glitching due to a recent update, glitched on me causing an incorrect shipping weight. Round and round for two weeks with their reps and I was told conflicting advice on what to do including just ship it anyway and let USPS deal with it. WHAT REPUTABLE COMPANY SAYS THAT? Honestly!
The simplest and correct solution would be to just cancel the incorrect label and send a new one taking the extra fee out of my balance but nope. For some reason they "can't" do that. Two weeks going back and forth and not one rep even acknowledged the glitch that caused the issue in the 1st place. At one point they even called me someone else's name. If that doesn't prove they don't care and are just giving pat replies, I don't know what does.
In the end I ended up shipping on my dime so as not to make my customer wait any longer because unlike Mercari, I care about my customers. Luckily she had had similar issues with them and was very lovely and understanding.
In 20 years I've never seen such complete unprofessional and backwards policies and awful customer service. I have stopped listing on Mercari and have been removing my items to their direct competition.
All over $6. Good job Mercari, that $6 was worth way more to you then the thousands in fees I'd have brought in over time. Well done!

I love almost everything about Mercari EXCEPT ONE thing that drives me insane. I want to use the app on my iPad without having to go to safari. The app doesn't rotate. Maybe I am missing a memo. People use iPads as much as iPhones especially when writing descriptions. PLEASE PLEASE UPDATE!

Buyers, items and platform all sketchy. Followed the platform for 6 mos. Before buying. It was all a waste of time and energy. The item and seller seemed fake- all fake.

I have spent well over an hour trying to set up an acct with this unknown company. - Amidst the process,
A. Their "CAPTCHA" board DOESN'T FULLY SHOW UP!
B. They ask you for your cell phone phone umber so they can send you an SMS text. - Um, well, some of us don't have a cell phone! That is buyer discrimination! I don't need a text, i just want to ask the seller a question!
C. They claim my Facebook acct doesn't work which is PURE BS!
NO COMPANY SHOULD PUT A PERSON THROUGH THIS MUCH RUN-A-ROUND~!. JUST TO INQUIRE IF THEY STILL HAVE THE ITEM! THIS IS A ABSOLUTELY INFURIATING SITE!

If you receive damaged items (even if it obviously intentional), Mercari will use "policy" mumbo jumbo to approve the transaction and leave you with damaged goods. AVOID lilke the plague!

Terrible company, took me for $40.00. Purchased a Leaf Blower charger, this item was not checked by seller. Would not turn MERCARI would not help. Mercari gave seller a 5 star.

Awesome seller! Best seller on here! I absolutely love my new bag! Authentic!... Mercari is the best platform ever to buy and sell... I have my new bag here, it is authentic, nice and durable

THEY SAID MY ACCOUNT IS DELETED FOR BEING RUDE OR SOME $#*! LIKE THAT AFTER ALL MY TRANSACTIONS ARE CONPLETE AND MY MONEY TRANSFERS THE MONEY ALWAYS SAYS ITS PROCESSED THEN CANCELLED AND NOW OVER TWO HUNDRED DOLLARS ARE STUCK IN MY ACCOUNT THAT I HAVE NO $#*!IN ACCESS TO AND I DONT KNOW WHAT TO DO

It was so easy, shipped fast, & the packing was great... was just what I was
Looking for... It's more than I expected... the set is beautiful & the price was
Great!

THEY'LL STEAL YOUR MONEY!
I've been on Mercari for about 8 months. Today I get an email stating my account was closed with a list of "possible" reason. Which non apply to me. I reached out to them by phone *******168 only to get hung up on before getting to speak to someone. Then I email several times before getting an email back. Again, the email is generic and doesn't give me an exact reason for my account is being closed. However the email states that I will have access to my account until all open transactions are complete. Which at this very moment I have one open transaction. I have shipped an item out and waiting for the customer to get it so Mercari can release my funds. Their email also states that I will have access to my account until I remove all my funds from their site. Well after a few hours, I attempt to log on to Mercari and I was denied access. So now I'm not allowed to transfer my money from items I've sold? And what about the open transaction I have? So the buyer is going to get the item they purchased and I won't get paid for it? I'm PISSED! Mercari has some nerve! I'm going to leave this review any and EVERYWHERE I can about them! I'm truly disgusted with them! This is clearly them stealing from me and any other customer they've done this to in the past, currently doing this to or plan to do this to in the future!

Was sold an item that was supposed to be new and it had obviously been opened and box was stained. I had paid for new and don't believe I received what I paid for. Buyers beware!

Asked to fully delete my previous account and was redirected to another contact. I was promptly told they closed my account for having 2 accounts although I closed my previous account.

So I was just scammed by a seller on Mercari.
The scammer is Kelly Orlowski or Kelly's Closet on the Mercari app. She shipped from PO BOX 2274 Morgan Hill, CA *******. I purchased a pre-owned Louis Vuitton bag from her for $465. Inside the box I received was an LV dustbag and a bag with knives/silverware inside plus some kind of jewelry band from China. I contacted Mercari to let them know and sent the photos I posted with this review They refunded me quickly. However, I noticed Mercari never banned the seller and allowed her to continue selling things. Kelly messaged me on mercari saying I never returned her bag which I told her was not true and that I knew she attempted to con me. Today Mercari has banned me from the site saying I lied to get a return. They also stated they released funds to the seller. My account was not charged but I'm guessing it will be soon. I have never had anything like this happen but will be fighting this with Paypal now since this is complete fraud. I purchased other high end items on Mercari without any issue but this has turned into a nightmare for me. I would also like to add that I had 21 other purchases/sales without any issue and the seller did have 8 positive feedbacks which made me feel confident purchasing with her. So I would definitely NOT purchase any high end item from the site. It's too easy to be scammed! Also, the chance that you will be blamed is very high. I will be sticking to Poshmark or Tradesy which is where I have always purchased my bags from in the past without any issues.

First off i sold a dior necklace to someoned Mina. Her real name isn even Mina. Beware she is a scammer because she claimed to not have receive the item when it clearly said delievered. Then i told her i have screenshot proof that it did and she stopped replying to me. Then she tried to cancel the order after it said delievered. But the item was already delievered I told her I contacted USPS Postmaster and I told where they are going to give me the gps coordinates where the package is at. A few hours later, she claims a return. Well Well, after all she caught lying and now she has to return my item as described. Even though she has good ratings dont trust people easily don't let people scam you! Mercari always sides with buyers and not sellers! PLEASE DONT LET MINA BUY THISS SELLER OR LET HER BUY ANYTHING!

I tried to purchase vintage cups. One arrived broken. They made me send both back. I was willing to buy the one. There is no way to contact the seller. I felt like it wasn't handled fairly.

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