Mercari

I received a pair of shoes today that so strongly smelled of mildew that I had to put them on the back porch because the shoes could be smelled throughout the entire downstairs of the house. I immediately filed a request to return the item, following all of their requirements and was simply responded to with the statement ' your case has been closed '. I was then ghosted when I wrote back to requested further explanation and reasserted my desire to return the unusable item. Buyer beware that this site may not grant you a return even in the most cut and dry situations. Negative stars rating, if that was possible.

I order a product and was sent a mini sample. (Samples have no box or covering to show it has never been opened). That's because, they are samples, not something to be sold!
I returned the item and Mercari refused to refund my money saying I did not return it going through their usual process!
I am now without a product or my money.
That is called THEFT

Customer support closed my account due to an aromatherapy item that was listed as FDA and it was not. They were extremely rude and very unhelpful. They had no apparent reason for closing my account. One of the worst experiences I've ever had.

I haven't had any bad experiences with Mercari. I just wish the standard search engine results were only for items for sale, and then you have the option to include sold items (I'm not sure why you would want that as the default).

I purchased ear pods. Within 2 days they would not hold a charge. I kept emailing Mercari But no one would reply until after my 3 days was up, meaning I cannot return. I kept emailing them because it would not let me rate it But again nobody got back with me and they rated it themselves which released my money to the cellar so I could not return. My item was used a few times and is now in the garbage because it doesn't work.

I have found that it is predominantly filled with counterfeit goods, far worse than eBay and Amazon by a long shot. The platform is inundated with a wide variety of fake sneakers, counterfeit designer eyewear, watches, clothing, and even fake AirPods. It's like a haven for counterfeit products. Their customer service is particularly abysmal, providing almost no protection against the proliferation of counterfeit items. They often require buyers to obtain third-party authentication proof to process returns, even for products that are clearly fake. For instance, Apple would not provide a certificate for an item purchased outside of their official channels. It's perplexing why the U.S. Department of Justice has not taken action against them.

I ordered a CD from Mercari using a credit card. They withdrew the funds immediately and then emailed to say the item would not be sent because it was damaged during packing. But they would give me a "free" CD to make up for it. I asked customer service to just return my money. They emailed to say they wanted a photo of the item and an explanation of how it was damaged. I took a screen shot of my confirmation and their email saying the item had not shipped, attached it, and sent it to them. I also called with the same message but no one called back. Hard to tell whether they're criminals or just incompetent.

I bought an echo show from a seller.it worked perfectly and there was no reason for me not to rate the seller. But immediately after I rate the seller the reported the device stolen and amazon disabled my device and replace him with another device. I told Mercari about the scam and they didn't even read the complaint.my point is they get the three days ratings before pay right what are they doing to prevent this type of scam. Now I have a device that don't work whilst the seller have my money and another device from amazon. Mercari is not safe they don't protect the buyer

If mercari is closing your account and not letting you transfer your funds report any charges from Mercari If you purchased anything recently asap! They really hate that and they will always lose against credit card companies! They stole $80 from my account so I reported $400 worth of charges from them and got it all back with Amex! Someone should sue them

I made a purchase that was delivered damaged. The seller confirmed it was damaged but it was not provided anywhere in the posting. When I asked for a refund she went non responsive. When I went to customer service they essentially said there was nothing they could do. Stay far away from this company. They are set-up for money only. They knew they have a seller who is selling fraudulent merchandise and still do nothing. They closed the issue without resolving it even though they knew it had yet to be addressed. The closed it on their own.

Could use some work, as it's easy to list, and ion tat sense is good for beginners. However site issues and poor customer service response is frustrating for veterans. App works better than main site. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues.

It seems the people watching over items for sale do not follow the same criteria for all sellers, deactivate items often without proper research, this site makes millions of dollars a year and has very little consideration for its sellers that are making money for it!

Mercari stole shipping money from me. They did not attempt to resolve it at all. I am a 5 star customer and they treated me like a robot. Terrible customer service towards sellers. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Their policy is robbery.

My cc company mistakenly issued a fraud charge on a purchase I made thru Mercari. I was an active 5 star seller and buyer. After numerous attempts to reach out to a CSR, they refused to rectify the situation, and banned me as a buyer and seller. Worst experience ever with a business I thought once was great, and now would not recommend at all.

I ordered a picture frame. Seems simple enough. They sent me one with the wrong dimensions, no glass and the stand was bent and didn't work. It was like pulling teeth to get my money back. All they offered was site credit. Then they had the audacity to write a good review for the seller instead of letting me write a review. Very bad business!

I ordered an item that arrived broken. No fault of the seller. The refund is still "under review" after three days. I sent pictures and all the info and there has been no response. An incredibly frustrating experience. I will NOT be purchasing through this company again. NOT recommended.

I ordered a Sure microphone from Mercari because they had (by far) the best price. When it arrived, it did not work at all. No sound coming through the mic. I did some research about this mic and learned that it may require an additional preamp. I purchased the preamp from Amazon and when it arrived, I tried the mic again using the preamp. Still no sound at all. I even went to a local Guitar Center store where they tested the mic and confirmed it did not work. At that point I contacted Mercari who stated that there are no refunds after the item has been reviewed. I had not reviewed the mic. Turns out Mercari reviews the mic for me after three days! Further emails back and forth have yielded no resolution.

I purchased a kerosene heater from a seller on this site. The item was listed as in fair condition and the description stated the heater just needed a new wick. The item arrived covered in filth, missing the wick knob, and the fuel cap was not able to be removed. The back side battery casing was corroded and would not accept batteries. I sent pictures and details of the item not being as described. The company responded and told me to "try a wrench" to get the fuel cap off (which was insulting). Ultimately they denied my refund. Fine, $27 plus shipping went toward trash- I rolled the dice and lost. But, if you'd prefer not to gamble I'd suggest shopping elsewhere.

If I had done more research, I never would have used this site to purchase a used sprinkler controller.
What was shipped was not what was described, not complete or usable. Their customer service was no help and their reasoning about denying my return was in violation of their stated policy. If any want to use this site they need to read the fine print and question the seller closely about the product, its condition and functionality.

I sold on mercari for over a year and I got to the point where people would report items I sold as damaged. I sell trading cards. So people would complain the product was damaged even though the card was mint. The top loader was scuffed. So they would get refunded and I got penalized. They get refund plus kept the card. Also people always say they never received the card and get refunds. Even though we don't know if they did because of the horrible tracking they use that rarely works. I don't trust mercari and I won't sell on there ever again. They protect the buyers not the sellers. There needs to be a protection for both. Also they just upped their fees again so not even worth selling items under a $1.

I had a bad first purchase experience from Mercari. I purchased a scent that was described as "good". I received the scent and sprayed it on myself and paper to test. Immediately, I detected strong notes of vinegar and sourness. I've had a couple of old colognes go bad with a similar smell so I could recognize it. I also have a sample direct from the manufacturer as a comparison. According to Mercari's terms and conditions, smells are "subjective" so you can't return scents if the description is accurate. My requested to return it was denied, so I will be throwing this purchase in the trash. Buyer beware if you purchase scents from Mercari. Even bottles filled with just water could fall under the "subjective" label.

I purchased a vacuum cleaner part that I later found had to be professionally installed. It was defective but I could not return because it exceeded the 3 day policy (post delivery) to notify them it was defective. I never got my money back and closed my account - buyer beware!

One of the worst companies I ever used. First they sent me a fraudulent product then they said it would take 5-10 business days to get a refund. Their website says 24 hours within return delivery of said item. I filed 2 cases with them to get this resolved. First one they closed before anything was even resolved. Second one they ignored. I had to go through paypal of which they would not respond to them either. Once I did get my money from paypal, they rated my transaction with the seller. WHAT? I could not change it. They gave the seller a 5 star review even though they sold me a fraudulent product. I can't go in and change it. In a nutshell, they sell fraudulent products then customer service won't help you. Buyer beware. Do not use this company.