Mercari

Mercari stole shipping money from me. They did not attempt to resolve it at all. I am a 5 star customer and they treated me like a robot. Terrible customer service towards sellers. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Their policy is robbery.

I ordered an item that arrived broken. No fault of the seller. The refund is still "under review" after three days. I sent pictures and all the info and there has been no response. An incredibly frustrating experience. I will NOT be purchasing through this company again. NOT recommended.

I ordered a Sure microphone from Mercari because they had (by far) the best price. When it arrived, it did not work at all. No sound coming through the mic. I did some research about this mic and learned that it may require an additional preamp. I purchased the preamp from Amazon and when it arrived, I tried the mic again using the preamp. Still no sound at all. I even went to a local Guitar Center store where they tested the mic and confirmed it did not work. At that point I contacted Mercari who stated that there are no refunds after the item has been reviewed. I had not reviewed the mic. Turns out Mercari reviews the mic for me after three days! Further emails back and forth have yielded no resolution.

If I had done more research, I never would have used this site to purchase a used sprinkler controller.
What was shipped was not what was described, not complete or usable. Their customer service was no help and their reasoning about denying my return was in violation of their stated policy. If any want to use this site they need to read the fine print and question the seller closely about the product, its condition and functionality.

I purchased a kerosene heater from a seller on this site. The item was listed as in fair condition and the description stated the heater just needed a new wick. The item arrived covered in filth, missing the wick knob, and the fuel cap was not able to be removed. The back side battery casing was corroded and would not accept batteries. I sent pictures and details of the item not being as described. The company responded and told me to "try a wrench" to get the fuel cap off (which was insulting). Ultimately they denied my refund. Fine, $27 plus shipping went toward trash- I rolled the dice and lost. But, if you'd prefer not to gamble I'd suggest shopping elsewhere.

I sold on mercari for over a year and I got to the point where people would report items I sold as damaged. I sell trading cards. So people would complain the product was damaged even though the card was mint. The top loader was scuffed. So they would get refunded and I got penalized. They get refund plus kept the card. Also people always say they never received the card and get refunds. Even though we don't know if they did because of the horrible tracking they use that rarely works. I don't trust mercari and I won't sell on there ever again. They protect the buyers not the sellers. There needs to be a protection for both. Also they just upped their fees again so not even worth selling items under a $1.

I had a bad first purchase experience from Mercari. I purchased a scent that was described as "good". I received the scent and sprayed it on myself and paper to test. Immediately, I detected strong notes of vinegar and sourness. I've had a couple of old colognes go bad with a similar smell so I could recognize it. I also have a sample direct from the manufacturer as a comparison. According to Mercari's terms and conditions, smells are "subjective" so you can't return scents if the description is accurate. My requested to return it was denied, so I will be throwing this purchase in the trash. Buyer beware if you purchase scents from Mercari. Even bottles filled with just water could fall under the "subjective" label.

I purchased a vacuum cleaner part that I later found had to be professionally installed. It was defective but I could not return because it exceeded the 3 day policy (post delivery) to notify them it was defective. I never got my money back and closed my account - buyer beware!

One of the worst companies I ever used. First they sent me a fraudulent product then they said it would take 5-10 business days to get a refund. Their website says 24 hours within return delivery of said item. I filed 2 cases with them to get this resolved. First one they closed before anything was even resolved. Second one they ignored. I had to go through paypal of which they would not respond to them either. Once I did get my money from paypal, they rated my transaction with the seller. WHAT? I could not change it. They gave the seller a 5 star review even though they sold me a fraudulent product. I can't go in and change it. In a nutshell, they sell fraudulent products then customer service won't help you. Buyer beware. Do not use this company.

I was double charged for shipping an item. The item weighed correctly the first time it was shipped. I get a message from them saying, they had to add an additional 6.99… the package didn't even weigh a pound, and was sent in a package envelope. Corrupt company. Another evil capitalist stepping on others to get more money. Disgusting.

They suck balls I had over 1,000 reviews I had 5 stars and because I posted a designer inspired air pod case they close my account. It was my first unnecessary warning not multiple. This company is the worst I don't recommend it at all.

I attempted to make a purchase from Mercari.com.
The item showed "fee shipping" in blinking text.
When I placed an order there was a $4.25 shipping charge. Not a big deal but I asked the seller about the charge. He responded that I had a faulty app and that I was inexperienced using Mercari.
He then refused to sell to me or accept text messages. Rude, rude, rude. Where do these people come from?

By becoming a seller or buyer, you allow the app to have your name, address, credit card info etc. Now they're asking for government issued ID and face recognition!?!?! Talk about invasion! Too creepy for ALL my information to be stored in the app-gives me stolen identity vibes

I generally like this company, however the "return" policy Stinks. Before I purchased my Gucci shirt,I asked the seller about the sizing and told him what I usually wear. The "seller" assured me it would fit. Well,it didn't. I wanted to "exchange" for another size that was being sold and they Declined. The "seller" claimed he would,but no real action towards it...worse return policy & they seem just concerned about their "cut" from sales... Warning! Make sure it's something you know you can Fit from them.Bad Customer service!

Mercari now demands personal information such as social security numbers and much more in order to sell on their platform. Not eBay nor OfferUp requires this. This site is a scam! Mercari has lost my trust

After shopping, deciding on an item, and completing payment in Paypal, Mercari decides to tell me that the item cannot be purchased. No further explanation. What a waste of my time. F$@# Mercari. Zero stars, obligatorily rounded up to one.

Well has a. Buyer its great but has a seller its pretty bad. The support is garbage at best. Better hope there's not an issue with anything you sell because what happened to me should be criminal. They lie and say invalid tracking numbers but they are not they do not help when your dealing with a real a**hole customer that just won't wait for a day or to for mail to update theres a pandemic going on people sh*t is slow. Bottom line i have sold at least 50 things and I have wonderful feedback and only had 2 issues with same customer and both times mercari gave back refunds without contacting me at all just beware ebay is much better for sellers. Also there are a lot of lazy sellers and really bad buyers so make sure you don't let people with zero feed back buy from you.

I have ordered from three different sellers. After a long delay they cancelled my order and refunded my money. My thoughts are why list it in the first place, either you want to sell it or not. Stay clear of Mercari.

Started off liking this app but things quickly changed when I, as a seller, had a very hard to deal with buyer. I tried to get through to customer service and when I finally did make contact they were no help. Opposite of help actually. I ended up losing money and gaining frustration. Shortly after, Mercari added additional fees. I was told this fee was so they can provide better customer service! Biggest joke. Buyers are allowed to return an item for any reason leaving the honest seller short from shipping cost. I would rather give my items away that try to sell on Mercari

A seller sold me a counterfeit item. Mercari didn't care because it was only after their 30 day period that I discovered I got scammed. They took no action against the seller and continue to let them sell fakes as real. Scummy scam site.

Item arrived dirty with yellow stains that are inpossible to clean.
Customer service refused the return because they only give 72 hours since the delivery.
Sometimes it takes me few days just to pick up my packages.
Wasted $100.

Three of my last five items came damaged, and last one the seller I asked point blank is there any damage to the item. Reply " Nothing that I noticed. " box comes with one inch tear and mercari says well we only refund or return when not as described in listing! So ask seller about condition since pictures didnt show damage. Only after it arrived did I notice at times mercari pictures need to be double clicked to enlarge. Total unethical sellers lately, when all my previous transactions we perfect. First time I get to deal with customer service, and they basically dont want to lose out on fees.

The site will gouge you. You can sell something for $12, and earn $9.95. They will not give you your money unless you pay another $2, claiming that their minimum to receive a payout is $10. Nobody else does this. Stick with ebay, FB Marketplace or Poshmark.