Mercari

I never received an item I ordered 10 days ago, while payment is done!
And nobody answers to the mails & queries
Too weird!

I love mercari, found rare items at cheap price. I had best experience in both buying and selling. Great features, a lot of traffic, low fees.

I received my glasses and was pleased but I did receive one pair with a crack on frame. The other pairs look good.

After being accused of having more than one account, I was banned. No explanation and no answers or concerns to my questions.

I sent a pair of Tory Burch shoes ($90.00) and they refused to pay because the buyer "did not rate the transaction".

I have been using this app to sell designer items for several years. At first, I had good experiences with buyers. Now, I just experienced a young buyer who did not report any issues with Mercari, but made false accusations on a review, which a seller is unable to do anything about. Mercari's support team will not do anything without the buyer's approval so basically a seller is not protected. I would NEVER sell high-end items on this platform because a buyer can scam you and Mercari has NO policy and/or process in place to protect the seller. Lots of fake items being sold on the site so make sure you know how to tell if an item is authentic or not.
I would recommend selling high-end items on a site that has quality control in place to verify scammers and fake products like 'LOLLIPUFF' which is one of the perfect platforms that verifies the authenticity of each high-end item prior to it being listed on the site. My biggest thing is making sure that any online marketplace has a process in place that protects both buyer and seller, which Mercari DOES NOT. So BE CAREFUL if you decide to use this platform. There are lots of marketplaces so do the research and make sure if you're a seller that you protect yourself from scammers. I would recommend 'POSHMARK' over this platform. Mercari definitely needs a better business plan in place and make the necessary revisions to their current business model.

Mercari recently came out with a cooldown methed to prevent sellers from over posting there items, so this method would create the listing and take it but will not show it or allow a buyer to find it. The system does not give you a notification or a gauge to prepare for it. I currently have a great rating with well over 2000 excellent marks and now this new rule entirely derailed my sales. The customer support is non existent as their is no direct number or email to them. The only way to contact them is to create a post on their Facebook or twitter page only when it's in a comment on a new promotion they are trying to push. So they will respond to that simply to save face but trying to get a hold of them via the app is impossible. Since then I have moved on with other platforms like:
Bonanza, posh, depop and created my own site via Shopify to create my own brand.
It's sad because it was going good until they made changes in hopes to enhance the buyers experiance but it totally back fired. Now the only sellers being shown are accounts with no prior sales or stats. Also most sellers shown are fake accounts selling used jordans and fake iPhones with no feedback, they need to invest in true customer support and get rid of the non sense cooldown method. Without good sellers you donot have a good business.

Do NOT purchase as ratings are fake, all calls go to VM, you cannot reach sellers, the device I received did NOT work and the manufacturer says selling broken product.

Beware! Plenty of fake sellers. They can cancel your orders at anytime for no reason and your refund will take weeks.

They suspend accounts randomly and hold your funds and there's no way to Contact them this company is terrible stay away

Stay away from this app!
They will suspend your account for no reason and take your money.
Mercari is a SCAM

No buyer protection! Very unbalanced system for buyer/seller, if the product is bad, your are stuck with it after your review.

Do not buy anything from this site. Trash quality stuff, no customer service existing, if you complain you will be blocked.

MERCARI AND ALL ITS CUSTOMER SERVICE CAN KISS MY A$$. MY ACCOUNT WAS IN PERFECT CONDITION, 15 positive reviews and no negative or neutrals. Made a transfer to my bank account, next thing you know my bank is telling me my account has been hacked, and next fcking thing you know, I go to Mercari and Im banned from there?! Obviously one of their low end a$$ bithc $#*! a$$ piece of shi* tried to hack my account and fcked up so he had to just cancel my account.

I just found out that the lv bumbag i bought from mercari misc_closet were not authentic back on 8/30, i would even know it wasnt authentic until 2 days ago when someone search out to me
Saying her mom bought the same bag and found out that was not authentic either. I got it authenticated from proauthenticators saying its not authentic, meanwhile its listed on mercari as verified authentic, thats the only reason i bought it, until someone reach out to me saying i have to get authenticate again. I dispute with Paypal and message Mercari about it, reaches out to the seller but then blocked me after i told her its not authentic. I paid $1642 on the fake lv bumbag, and today this seller just sold another fake bag on mercari of course marked verified authentic. Waiting for mercari to get back to me, mean time i have to wait from paypal 90days. This is ridiculous, we need to stop this account misc_closet before she victimized more people for selling her counterfeit lv items. I bet there were others she scammed already.

Have had positive experiences in both buying and selling. Any issues with purchases have been resolved promptly by customer service.

I paid $250 for a broken bottle of perfume from Upscale_save through Mercari and neither would give me a refund!

Customer keep my product and got a full refund. I have contacted to company and they did nothing about it.

I sold items on Mercari and then they deleted my account! Seller beware! They wont answer emails or the phone.

I agree that Mercari must fix their feedback system...

I want it fixed for a different reason. I have had far too many purchases, where sellers with an inaccurate "5-star rating" were terrible! And ultimately, I didn't even get to rate them after the sale to help correct it.

It is terrible than so many sellers on Mercari get away with being terrible sellers, selling fake or fraudulent items, and straight up lying when they describe their items for sale!

They can do this without worry, because Mercari only allows the 3-days to give feedback, and doesn't allow any feedback scores for cancellations or returns.

The 3-day feedback requirement is ridiculous! Most times it takes longer than that just to ensure an item (Bose, Apple, Beats, etc.) is authentic, or that the "New" item's warranty has not already expired. Or, the buyer may be out of town, and cannot rate in time.

And the biggest issue with feedback/review ratings- Mercari does not allow them for returned or cancelled items!

First off, "cancelled" and "returned" are not the same, but Mercari processes them all as "cancelled." Even if the item was sold, then returned 2 weeks later.

Most selling sites describe the two words:
- ***Returned items*** have shipped, been received, and because the item did not arrive as expected (i. E. damaged, fake, dirty, used, etc.), they are returned with Mercari's (or other site's) approval after verifying it is not as described.

- ***Cancelled Items*** were never shipped, because of many reasons. But, many of those reasons are due to the seller being terrible and not shipping the item. Reviews should possibly be allowed for cancelled orders (if done because of seller's negligence, dishonesty, laziness, etc.).

Both cancelled and returned orders can and usually are because of a poor seller. So, that is when a feedback rating is the most important! If everything was as described, shipped in moderate amount of time, and a friendly/neutral seller- a feedback rating is far less important than if the order was cancelled or returned!

Mercari must fix their feedback rating system, or the amount of poor sellers will continue to increase!

So i bought my son a bookbag gigueed it was rehular size. Its much smaller and they won't let me return it. Plus i have sold on MERACI before i bought anything WORST PLACE TO SELL THEY RIP U OFF ON SHIPPING N FEES. ABOUT TO BUULD MY OWN SITE. PPL R SO DIRTY THAT RUN THESE MARKETPLACE APPS.

I tried making an account w/ Mercari so I could save a page, for a product that I'm looking to buy. Everything went smoothly until I put the wrong code sent to my phone. I put the number that texted me rather than the actual code sent because I'm an idiot. Now they wont let me finish making the account, cant use my Google acct or FB acct, apparently they can't find an email that matches either accts? Uhh wtf does that even mean? I use my email to log in to BOTH accounts & BOTH accts are active. They seem to be bigger idiots than me. Oh & I cant use a different email w/ my phone number because even though the acct DIDNT complete or go through, they SAVED MY PHONE NUMBER. What a POS website. I'll stick to Ebay. Thanks for nothing.

Set up a Mercari account. Had two boxes of bulk items I had acquired and figured this site would be a nice change from Ebay to liquidate. No within two days I had been verbally assaulted by some goon claiming I rip people off my price wasn't fair, I was the reason his business went under. He then proceeded to make me the funniest low ball offer on the whole box of items. The weight is 28 pounds. He offered half of what it would have cost me to ship. I engaged and told him the reason he lost his job is because of the way he talks to people and to be gone cheap skate. He then proceeded to use another account and harass me and call me names. Mercari moderaters only stepped in when he told me to die. He could call me names though? The moderators are laughable and the scammers are rampant on this platform. Now I understand why Ebay has so many policies in place. I have since returned to them and have a greater appreciation for the regulations and guidelines. Please use caution when using this platform unless you like being called names and abused by buyers and sellers alike. Their moderation and filters allow losers to by easily bypass them to make threats of violence and verbal assaults easy on their platform without any repurcussions! Don't bother responding Mercari you weren't there when I needed you most and have since deactivated my account. Also btw your commercial you air with that lady selling her waffle iron is stupid and reflects perfectly on your garbage platform!