Mercari

Mecari is unfair. I took me from 2016 to now to a design a beautiful and true webpage and the stop listing my items stating I need a cool down!

Mercari restricted my account because I resubmitted a purse I bought on Mercari for authenticationn at no time did the item go live for sale. In the first submittal the pictures were not clear and I was asked to provide more pictures. The Gucci purse I had just bought on Mercari was deemed not authentic. Per Mercari's Supports recommendation I resubmitted the purse with clearer pictures thinking the determination may have been a mistake and the third party authentication was in error and was reported for trying to authenticate the purse again. Mercari said I violated thier policy and was trying to sell the apparenty fake purse I had just purchased from someone on Mercari. When you authenticate an item and it us determined fake it is automatically deleted, so I wasn't trying to sell anything. My account was restricted and Msrcari took no action against their Seller. I was also sold a fake wallet and since I had not rated the selierr returned it and the seller resposted it and sold it as authentic and although I reported he relisted the wallet Mercari took no action against him, but restricted my acvount for trying to authenticate a purse I was sold

I buy hundreds of things online each year. Recently I found a few things on Mercari and placed orders. The first two transactions went smoothly. Then within two days, two of my orders were canceled by the sellers. Both of them left massages saying that the items had been sold. I understood these kind of things happen, so I just accepted what the sellers had said. But the next day, I found one of the items was listed by the same seller(Yolopetunia)on Mercari for a much higher price. I know this item is unique, I wanted to buy it, even at the new higher price, but my order didn't go through because the seller had blocked me! I tried to contact the seller. It's blocked too. I contacted Mercari for help. They were not concerned about the sellers misconduct, but advised me to look for something similar to buy. And they have no control over the seller blocking me! The didn't even try to contact the seller on my behalf to solve the problem. I didn't get any Buyer's protection from Mercari. According to Mercari's cancellation policy:"All Mercari sales are final and should only be canceled if the seller cannot fulfill the order." In my case, the seller lied to me about the item being sold. The seller lied to Mercari about the reason for cancellation. But the seller was able to list the same item the next day for a higher price without any consequences whatsoever. The seller had no proper reason to cancel my order in the first place. I have contacted BBB to file a complaint. I will stay away from Mercari and close my account there after I have received the items that I have already purchased and that have been shipped. I don't want to waste anymore of my time and energy using Mercari. There are plenty more options out there.

Mercari told me to contact my bank and i did and my bank told me that the payment of the cancelled order did go through and was processed and then the refund was never sent back to my card. Why is my account being closed when this is not my fault? I still havent recieved the refund and the payment was processed when it wasnt supposed to be and i was supposed to have a refund. I love using Mercari and have purchased many items and sold an item too. I never had a issue til this happened. I need my refund the order was cancelled and the payment was processed instead of a refund being sent back to me. My account shouldnt be closed because mercari told me to contact my bank and ask about the situation. This is not fair my account gets closed and im charged for an order that was cancelled by the seller for no reason and then my refund never came back. MERCARI NEVER SENT ME THE REFUND FOR A ORDER THE SELLER CANCELLED... THEN MERCARI LIES TO ME AND SAYS THE PAYMENT WASNT PROCESSED AND MY BANK STATEMENT AND BANK TOLD ME IT WAS PROCESSED AND THE REFUND WAS NEVER SENT. MERCARI LIED TO ME, STOLE MY MONEY AND THEN DELETED MY ACCOUNT.

I CANCELLED order within 10 minutes and the order was still shipped. It will NOT be paid for. My bank will not pay. Mercari is a SCAM website.

So I been using Mercari for about two months+ I've sold about 20 items and bought 3. I have not had any issues at all, each and every transaction been smooth and simple.
If you want to join Mercari I HIGHLY advice you read the rules carefully. I was surprised to see how bad the reviews are for this app, but reading them I can tell people don't read the rules carefully and expect a lot from Mercari when something doesn't go correctly. SO you are putting yourself at risk by proving your address for shipping labels and bank account to receive the funds. YOU have to know what you are getting yourself into when you start selling or buying.
When someone buys an item you are selling- you ( the seller) have three days to ship the item- which I believe is too long. When the item is delivered to the buyer THEY have three full days to accept they have received the item, rate the item, and then you the seller have to rate the buyer, THEN you get paid. I think that process is SO annoying because I have had 4 people not rate me so I have to wait three days for the system to automatically provide the funds to me. I think its so incredibly rude that people wouldn't rate the seller. So with that being said, people write these horrible reviews who don't read the rules then trash the app because something went wrong.
Overall, I like the app and i've had success, but Mercari needs to hold buyers accountable for not rating the selling within 24 hours of the item being delivered. If Mercari wants to have fasters transactions and quicker turn around with products being bought and sold they need to hold buyers and sellers accountable for shipping faster and accepting delivery faster.

I tried to purchase a used ipad mini 6 from Mercari. The site has intentionally posted a fictitious listing for a new Ipad mini 6 for $ 366.00. This listing is too good to be true, but thats ok. When I clicked on purchase, the site did not ket me know the listing has an issue, instead it made me register my details, address and the whole works, makes me do my email verification and after all of this work, it lets me know there isan issue with the listing and they are trying to get it resolved with the seller. I can bet my socks that this is a bait fake listing to get more users to register with their platform. I thought may be give them one more chance, and I decided to purchase another used iPad, and by now I am already registered. On clicking purchase, it prompts me to make an offer on the item I have selected to purchase, so I selected and clicked on a preset 10 % off button. Then it asks me for my credit card information, that was unnecessary, but anyway I gave the card number and full billing address etc, even though offer is yet to be accepted. However The agony continues. Then it says it will place 2 small purchases on my credit card to verify card. It makes me verify those 2 amounts, and after all of this elaborate drama, finally it submits my offer with a heads up that my card will be charged the moment the seller accepts my offer. So I wait, And wait, and wait some more hours. Then I continue waiting. The site does not let me know if my offer is accepted or rejected. I am left in a limbo because I cannot purchase the item from elsewhere because this offer may get accepted and my card will get charged and the item was un returnable. I still have not heard back from them after 3 days.

Anyway after 3 days of waiting I assumed my credit card won't get charged and I went back to a trusted site like my favorite Ebay, made a simple, fast purchase of a very reasonably priced used Ipad Mini 6, with just a few clicks. Wow, what a relief to shop on Ebay.

MERCARI IS A TOTAL CON JOB. I WON'T GO ANYWHERE NEAR MERCARI.COM EVER AGAIN!

Watch people sell Target Bulleyes Playground triple the price it sells for! Also you can get candles at Bath and Body works cheap!

Cannot contact them, will not maintain their site properly, customer service is a joke!
STAY AWAY FROM THIS SITE!

My father uses Mercari to help my mother and I sell our belongings because I don't have the extra time to do so. My father listed very rare victoria's secret pink holiday ornaments. A buyer named chopperjohn1291 wanted to bundle 3 of the rare ornaments and offered $180 for all 3. Chopperjohn also purchased a set of 3 more different ones also. When chopperjohn1291 received the first order he immediately requested a refund stating they were not what he purchased. They in fact were exactly what he purchased. The second order was not showing it was shipped on Mercaris site for god knows what reason. I reached out to Mercari sending them proof from a reciept from the post office as well as tracking history printout from the post office. Mercari honored chopperjohn1291 request to cancel the 2nd order even though I had proof the package was shipped, tracked and delivered to chopperjohn1291 on 11/15/19 at 3:10 pm. There goes my hard earned money wasted along with 3 valuable ornaments and Mercari chose not to protect me and protect chopperjohn1291 the THEIF! I do not recommend this site whatseover! If you're ok with theifs, liars and bad people then this would be the selling platform for you but if not... I HIGHLY advise you to stay clear!

Last weekend I purchased a higher priced item big in size and weighing over 5 pounds before packaging... I know this because I have a similar item and wanted the other one to go with it... This was a new seller with no ratings ( i was new once so figured I would give them a chance)... Well Sunday evening I noticed the it was marked shipped and ended up taking the tracking number to the USPS website and under product information it said First Class Package... I contacted the seller and told her she would not be able to send that out using First Class the size of the box alone is 20*11*5 with again the weight being over 5 pounds... I then went to customer support and explained my concerns and they said I would just need to wait until I received item and if it wasn't correct to ask to return... I had mentioned that I could take one look at the package and I probably would know if it was the item I paid for without even opening it... Yesterday I did get package and without evening opening it let them know that indeed there was no way this was the item I purchased... Took pictures of the unopened package and showing the First Class Mercari Label for 4 ounces... Last night I did get a reply from Mercari saying to open package and send pictures of item I received... They could clearly see the package I got was no way the item that was listed and what I paid for but I went ahead and did just what they requested... I was SCAMMED! I haven't heard back from Mercari since I sent the pictures of what was in the small polyethylene mailer. At this point there should be no question that I was scammed and Mercari should give me my money back ASAP... I buy and sell on Mercari and have never had this happen to me before. Just really sucks... You would think that Mercari would have no doubts and do their best to correct this... Still waiting to hear back!

They dont respond. Been 10 days and my item purchased hasn't shipped nor has anyone responded to my inquiries. DO NOT BUY FROM THIS SITE

I Love Mercari App
I Am a Seller And Buyer, Never Had Any issues With Sellers or Buyers.
Customer Service is Great,

I purchased a large Rubbermaid tote (18 or 25 gallon tote) full of brand new baby clothes with tags and received a 12x12x6 inch box of used/washed baby clothes only 2 items had tags. I sent a message to the company within an hour of it arriving at my home (Thursday). I didn't receive a reply but knew a refund was being looked into because the app stated there was. I messaged the company again 3 days later in the morning (Sunday) and didn't receive a message back until almost midnight asking for photos. I sent the photos the next morning (Monday) at 8am and was sent a message a bit later on Monday stating my refund had been denied due to the lack of communication on my end... They said that they had sent me a message asking for photos and I just ignored the message. I sent them a screenshot of my notifications showing that I had not received any messages from them prior to the message Sunday night, the person acknowledged that I had not heard from them and sent the issue to their IT department. I was offered a complimentary credit to my account but at that point I was a bit weary to use a website that did not protect the buyer. I contacted my credit card company to receive a refund and explained to them exactly what had happened. Later that day or the next I received a message from Mercari stating I would be getting a refund and would not be able to rate the seller or return the items... That was one of the most frustrating parts of the entire situation... Not only did I have to fight for a refund that was clearly deserved because the item was not as described but then I was not able to rate the seller that sent it... I am guessing this happens all the time which is why so many sellers have good ratings...

I purchased a Dooney and Bourke handbag on Mercari. The seller was completely unprofessional she couldn't figure out how to make a label so she contacts ME "the buyer" to do her dirty work and asks if I will send her a shipping label to send MY purchase to me! It gets better... I say no, tell her it's been the alloted 3 days she has to ship it out before I can ask for a refund so she hasn't shipped it out so I want a refund. She tells me NO I cannot have a refund and that she'll be shipping the purse anyway. So, I contacted Mercari myself took all the proper steps, got nothing from Mercari except generic emails that kept saying the same thing over and over and over. So I took it apon myself to secure my money another way and filed a dispute with my credit card company if Mercari was not going to do anything to help me "the buyer". I then started getting nasty emails from the "Mercari Team" stating I needed to remove the dispute with my credit card company and send them proof or my account with Mercari would be closed. I have tried to reason with them, explain my side of things, send them the conversations that myself and the seller have had showing her poor business practices and her unprofessionalism. Yet they still protect the seller, even when their wrong. Very wrong! I have made many, many purchases with Mercari and have NEVER had a problem, but unfortunately for me my account will be closed now because of one bad seller and a whole lot of crappy customer service!
BUYER BEWARE IF YOUR LOOKING FOR CUSTOMER SERVICE MERCARI IS NOT THE SITE TO BE BUYING FROM!

My mother who is not tech savvy has had me helping her with cleaning out her closets. She posted a pair of brand new Ugg Mules for sale. The woman who bought them got my mother to agree to sell them for $38. My mother shipped them in Mercari's three day time frame. Over 24 hours after receiving them, the woman claimed they were not as described and were not the size stated. Within 2 hours, Mercari's "customer" service had approved a refund. When we questioned why, they told us they couldn't release any information about the customer's request, to ask her. We did - her response was not as described/ not size stated. When we continued and bucked Mercari explaining that there is no way and we needed to know what exactly was not as described and how the size was not as stated, they said we could be assured they had gotten pictorial evidence but couldn't tell us anything about it. A representative told my mother to ask for the item back and then when she got them back to open a dispute. She did. Now she has been told - we already approved the refund so we're sorry you're upset but forget it we aren't changing our decision - EVEN THOUGH there is pictorial proof that the woman's claims were false AND that there is NO substantive reason a refund should have been processed according to Mercari's PUBLISHED POLICY. Their customer service is absolute BS, and if you get the right person, they will give a refund for no reason just because you didn't like the item once purchasing it. And I am reporting them to the BBB as well for false claims.

And Mercari - don't even try to silence me by saying I haven't had a genuine buying or selling experience with you! I've been a member since 2017 and my username is BrookeM! I see where you are trying to silence others by reporting a "breach" - don't even try that BS with me! I'm so furious that I'm ready to seek legal rulings against your company!

THIS IS A TERRIBLE PLATFORM TO SELL ITEMS ON. AVOID IT AT ALL COST. I CAN SEE A CLASS ACTION LAWSUIT ON THE HORIZON FOR MERCARI.

I ve been trying to verify my identity on this platform for the past month AND A HALF and says my id is fake andvthey can't verify my identity saying my STATE ID AND MY SOCIAL SECURITY NUMBER ARE FAKE WHEN THEY ARENT THERE IS NO CUSTOMER SERVICE NUMBER FOR THEM WHICH MAKES ME REALLY SUSPICIOUS TO EVEN LIST ANYTHING SALE ON THIS PLATFORM AND ALSO BECAUSE THEY DONT ANSWER MESSAGES YOU SEND THEM FOR HELP TIL A DAY AFTER YOU SEND IT THEY HAVE BAD BUSINESS PRACTICES AND RIP YOU OFF WHEN YOU SELL SONETHING ON THEIR PLATFORM IVE BOUGHT 3 ITEMS OFF OF IT AND ONLY ONE OF THE WAS AS DESCRIBED AND 2 OF THE 3 SELLERS DIDNT PROVIDE ME A TRACKING NUMBER RIGHT AWAY AND WHEN YOU GIVE A SELLER A 2 STAR REVIEW THEY BLOCK YOU BECAUSE THE TRUTH HURTS AND A 2 STAR REVIEW HURTS THEIR IMAGE OH WELL THEN THEY SHOULD MAKE SURE THEIR ITEMS ARE AS DESCRIBED AND SHIP THEM WHEN THEY SAY THEY ARE GOING TO THIS PLATFORM NEEDS TO BE SUED AND HAVE A CLASS ACTION LAWSUIT FILED AGAINST THEM I ACTUALLY HAVE A PLATFORM I USE TO FILE CLAIMS AND I MAY HAVE TO DO THAT BECAUSE THIS PLATFORM HAS COST ME NEARLY 200.00NIN DEFECTIVE OR DAMAGED MERCHANDISE AND IM NOT HAPPY ABOUT THAT AT ALL BECAUSE I HAVE HARDLY ANY MONEY BECAUSE I CAN BARLEY WORK BECAUSE OF DISABILITY THIS PLATFORM ISCA SCAM F**K MERCARI IM DONE WITH IT IM SUING THEM

When I first signed up I thought "Finally a place to sell for no big fees", and while that is still true, I can't believe how customer service isn't very fair to sellers when a buyer wants a return based on false claims, never do they contact the seller to get their side on the claims. They decide if something is not as described based on what? I always list everything in the description, it isn't a sellers fault if a buyer doesn't read it, but the seller will get decided against. I think that unless the return department is knowledgeable in all items they cannot possibly make a fair decision. But, they don't want to upset the buyer, however if they are not careful they will lose sellers, and no sellers mean no buyers, which means no Mercari. I have bought on there as much as I sell so I understand that there could be legitimate issues, but some are completely false. So, your item sits until they decide against you, than you wait for the buyer to hopefully return the right item undamaged, and have to relist. Thanks, I appreciate it! If you get an honest buyer, pray they rate you, otherwise, you wait and wait to get your money, I mean they already have your item and if they decide to not rate, you have to wait 3 days, then start the request which means another day to wait and when Mercari gets to it, they will finally release your money. Seems completely reasonable to wait that long to get paid right? I mean as a seller you have 3 days to ship or that's it, you can be cancelled on that transaction, but buyers well, they can give you the run around to get paid and that's okay. Come on Mercari, you could be great but you are sabotaging yourself, stop allowing false claims for returns and trust me if I am selling lots of one particular item, I think i know what I'm doing, so if you decide one transaction of 30 is not as described, who exactly is the expert on that? I believe it's the buyer who didn't read the description, not that it's falsely described, I would rather pay more in fees elsewhere than continue to see this kind of customer service that is unfair to sellers. UPDATE: since writing this review things have gotten worse! As most reviewers are stating, and I touched on above, the customer service is absolutely horrible, a business can thrive or die on the quality of their representatives, and mercari's is slowly killing itself, most reliable, trustworthy sellers won't stay with a platform that cannot provide at least decent customer service. Smart buyers won't be willing to trust in a company that can't do something as simple as provide a basic, courteous, knowledgeable and timely service. I just, like today had yet another horrific experience with their customer service. Honestly, I am going to close my account down and just keep my business to a few other sites, I can spend my money anywhere and I can give my selling fees to anyone, but not these people anymore. Please be mindful and cautious if doing any transactions on mercari.

Terrible customer, counterfeit items, misrepresented items, old items sold as new, damaged items sold as new etc. STAY AWAY!

The shipment the customer shoud paid it but they charge me whene i reach team support they told me you can delate your account if you want

So I tell it like it is mercari has some bs fees the 10% fee for saling fee is high but I'll deal with that but when tag on processing fee that's bs so I had an incident last week check this out I just a funko pop to sell going to jersey from ny it weighs a pound do I pay the shipping I chose the USPS label and mercari sent me a ups barcode so I not looking bad to the customer I accepted it and delivered it to the ups store because staples dont accept barcodes for shipping i thought it would be 5.99 so when i checked after the fact in how much the shipping charge was it was 30 00 yes u read right 30.00 so i got angry i lost on the sell for the pop on what's it worth i called ups they said it isnt there fault call mercari because they generated the barcode and that does make sense i tried to call mercari and they dont do outside calls they only respond via email so I emailed them and they refusing to credit me the 30.00 they saying they generated a USPS label when it was false so this means they aren't admitting to there mistake and they ain't refunding the money such a travesty I'm so dissapointed I've been buying and selling in this app for like 2 years and they treating me like this

I bought an August smart lock on Mercari, and when it arrived, I inspected it as best I could. The box had the correct skew, all the parts appeared to be there, the lock appeared functioning and the WiFi bridge plugged in and connected to the internet so I approved the sale. I had to approve the sale before installing the lock because Mercari only proved you 3 days to approve the sale and it turned out the lock was not compatible with my deadbolt (no big deal, but I needed a locksmith to change it out and rekey it). Upon going to install the lock, I noticed something was off and realized when examining the TINY skew on the lock itself, it was a first generation version of the lock, not 3rd as the box said and the seller had advertised (years older and not compatible with any of my smartphone devices). Upon installation it became clear the battery compartment to the lock was jammed, rendering it unusable, and one of the pieces that appeared to have been in the box was actually just the outer plastic covering of the piece, not the actual sensor itself. In short, I recurved a broken old lock and there was really no way for me to know this, even with a good inspection of the product, until it was installed. I noticed the issue within 2 weeks of purchasing the lock and when I contacted the seller he blocked me. I notified Mercari, and asked they as least remove the 3 star review the scammer left me (what?), and they replied thanking me for letting them know, telling me they would investigate, but that, per their internal policies I would never know the result of the investigation and was never getting a refund. Worst customer service ever. I cannot believe I switch from EBay to them. I will be running back to them with open arms, happy to pay any additional fees for their transparency and relative integrity.