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Mercari has a rating of 1.2 stars from 2,369 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 589th among Marketplace sites.
This company does not typically respond to reviews
Initially customer service gave me some trouble due to mistaken identity, however the (frustrating) problem was resolved. I must say that I enjoy the simplicity of Mercari. It is a more streamlined method of buying and selling than Ebay.
Mercari allows false advertising from sellers. Seller advertised a good, fully functional phone. It is in poor condition. Charging port is damaged, volume control doesn't work, discharges quickly. BUYER BEWARE!
Tengan mucho cuidado con este sitio mercari yo puse muchos productos de benta y los mande y nunca resivi ni el dinero ni el producto sin una mierda yo he tratado de comunicarme con ellos y Serafina mi cuenta y no dejan ingresar tengan mucho cuidado mucho ojo con esta mierda de app
Date of experience: August 21, 2020
Let's start with shipping protection - It is almost impossible to get reimbursed for items damaged in shipping. Mercari almost always states that you didn't pack it well enough. Apparently three inches of bubble wrap and a double walled corrugated box is not enough shipping protection even though it meets Mercari guidelines as well as shipping service guidelines. So I get a damaged item returned back and Mercari files a claim with the shipper anyway and pockets the money.
I had several of these cases and filed for arbitration per Mercari's arbitration clause. Paid all of my money for arbitration but Mercari didn't even though they were properly served.
Most recently, they approved a return for an item but returned it postal instead of UPS which was the method I used to ship. Because of dimensional weighting, the returned item arrived with almost $50.00 postage due. I informed Mercari and sent the slip from the post office. They said I have to pay it to get the item and then they will give me a Mercari Credit to be used within 30 days. So I left it at the Post Office since it is their fault. That was February 13th when it was attempted to be delivered. I've gone back and forth with Mercari about this as it sat there. As of today, March 4th, 2021, there has been zero movement on the item and zero scans. It is not eligible to be redelivered. Yet they canceled the transaction and refunded the buyer. I have no product and the buyer has a refund.
There is no way to contact Mercari by phone and it generally takes days or weeks to get a response on issues. IF they even respond. You have no idea how many times I've sent emails especially about items returned not in the same condition that they have totally ignored.
We have way more issues with the company than we do with buyers on the site, although there are those as well.
Date of experience: March 4, 2021
Seller has no protection on Mercari. Use EBay. Horrible customer service, horrible buyers, horrible site.
Date of experience: July 25, 2020
This is Mercari: The Selling App. The fast and easy way to sell or buy almost anything.
