Mercari

Customer Service keeps sending the same response. 7 days waiting on review and payment. I have been sending tracking info to representative and still getting same response. Another package delivered to same Individual that did not order. Company is using same fed ex number

I have been selling on mercari awhile now, probably a year and a half. 617 positive ratings. I ship almost daily, had return buyers and requires this income. Tonight I received an email saying I was creating accounts after being suspended, violating their rules, all my listing, over 599 of them, are now inactive and pending deletion. I reached out and was told I had other accounts associated with me, which I don't, and I've never had more than one account. They won't listen and I'm losing a year and half of daily work, my income, and my account that I can't replace. I'm so upset. Never again.

I bought an item which the seller termed "in good condition." When it arrived, it was missing a part. I contacted Mercari and asked to return the item for a refund. I just received pre-generated e-mails saying since the seller had " held up their end" they would release my funds to him/her and give me "Mercari credit." I am out $18.00. Don't let this happen to you.

The fact that they don't let you challenge items or even review sellers after 3 days proves they're a site designed for scammers. I was sent a completely different item than described but because I was out and didn't get the package within 3 days, there's nothing I can do about it.

Mercari isn't owning up to a mistake that happened which informed me my purchased item got canceled. I bought a comparable item to replace it. Contacted my seller through no help from Mercari ( had to go through another listing), and having trouble even requesting a return. I keep getting your issue has bee. Resolved or please kindly share what the problem is... AGAIN! Please do not buy or sell with them. The photo is of the response I received after informing them I had falsely been notified that my item was canceled.

Sellers and buyers please beware of mercari for your own sanity. This site is dubious and very shady. I came on mercari to sell my laptop which I did on 3/15/2021, had it shipped to the buyer the same day with a mercari prepaid label. Item was said to have delivered the next day 3/16 but buyer stated she never received the item. I contacted mercari via email to file a claim and I was advised by mercari support to contact the shipping carrier. Since then I have been bounced around from one representative to another and still haven't gotten paid for my laptop till now! My item has been shipped alright but mercari refuses to pay me! And now they are saying I have lost my shipping protection because I filed a claim with the shipping carrier whereas mercari support told me to! How do I report this company? Someone please help.

Reviews are automated. You have 3 days to write your review, if not, one is auto generated for you. I had 6 sellers not send my purchased items and there's no reprimand if they don't commit to the agreement. This site is so shady!

I used to love shopping on mercari for the odd "garage sale" style items you could find a fair price, but now it seems the prices have gone up and the sellers are less reliable. Out of the 4 purchases I have made within the last month I received 1 item and it was broken. I will be deleting the app here shortly and going back to craigslist. Save yourself some time and do the same.

Mercari's customer service is $#*! and they don't give a $#*! about sellers, but they certainly protect buyers. People can buy your $#*! and not pay you and they are ok with it. I hope these mother $#*!ers burn in hell, or better yet get hit by a truck and bleed out.

Mercari can be good for certain items. Some people are honest and sell items they describe thoroughly. Other times people sell items describing they are good or like new and you'll get garbage that the homeless wont even take. There's been a couple of times I've tried to return items that I received that were falling apart when arrived. They quickly declined and wont follow up. They copy and past the same message everytime saying sorry but your return doesn't seem like a valid reason. It's soo bizarre because you can clearly see in the picture that certain items are defective. This has me to believe that they dont even look at the pictures or read you're reason for return. It's very frustrating that you cant talk to someone on the phone or explain your side of story. Even when you buy the items and the seller hasn't shipped it in 2 weeks they will make you wait to cancel. Mercari has one the worst customer service that I've ever experienced.

I used them for the first time for these two products. They got both the person going to and the address wrong. And there was no way to provide them feedback until you accepted the item. And once you write the review, can't send the item back. This company is a big laugh. Use only if you want to be fully disappointed.

Requested a refund because seller didn't ship item during the specified time of 3 business days. I contacted Mercari about refunding by money. I cant get a response from them now. They want me to beg the seller, and leave it up to him for the shipping date

They charge for prepaid shipping labels and when you try to track them sometimes it doesn't work and when I say sometimes I mean about 50 to 60% of the time. So you pay money for a prepaid shipping label that says you can track it and then mercari proceeds to give you an invalid tracking number or a tracking number that can't update and then on top of that they leave it up to the buyer to acknowledge if they receive the item or not. And not all buyers are honest so as a seller cause this has happened to me numerous times. I've sold items package them up shipped them to the buyer and then mercari kept the payout. The buyer kept the item and I got screwed on both. This is a common business practice for mercari. They are downright pathetic and grimy platform and their criminal business practices will get them shut down in time.

Don't ever use this site. They are scam artists. I just purchased a vintage tee shirt through poshmark for $20 not including shipping which was supposed to arrive in 3-5 days. Nothing yet. Today I see the identical shirt being sold for $30 on Mercari through a seller named Flip. I reported this to PayPal this morning. I decided to to through the sign up process to message Flip, the seller, about this issue and if he knew anything about it. Mercari deleted my message. I sent another message asking why my message was deleted. Nothing. I took photos of a new message with it also being deleted within seconds.
I get that my initial issue is through poshmark but there is something going on that is not right when Mercari won't allow messages to the seller of a product I purchased and have yet to receive.

I've been with mercari for years and have over 1,000 positive reviews. My mercari account was hacked and they bought $1,300 in tennis shoes. Tried to get sellers to change address. Mercari caught on and canceled the transactions and blocked my account. I notified my bank of the bogus mercari charges and filed a claim (still pending). It took 3 days to re-activate my account during which I received a empty box I had paid $240 for. Since my account was frozen mercari rated the transaction and released the money. They nicely told me I'm out of luck. Seriously. ZERO protection from these crooks.

I have purchased from several site and by far this is the worst. This site stands behind scam sellers before their customers. Just try going through their time consuming and convoluted return policy. This site doesn't vet their sellers at all. Most scammers I have ever seen. This site protects its self, then the scam sellers, and if they get around to it they will then get to the customers with problems. If you want to review or dispute you automatically lose your right to a return. Terrible site. Take it from me, shop on eBay instead!

I just wasted $270 on a sewing machine I've really been wanting. It was advertised as brand new in the box. It was not. It was most definitely used, smelled like an ashtray and was missing parts. I put in a negative review, not realizing that this would close my purchase and send the money to the scammer that sold me the used sewing machine. This isn't ebay - there seems to be no buyer protection in place or anything else. I will go through my credit card company and see if I can get some satisfaction there.

If you have returns that are sent back to you trashed this platform could care less! Your item sells they give the buyers 3 days to " use" it before returning. If its trashed like my camcorder was they just claim you didn't send on time. I know i did tho because I replied immediately

All 3 orders arrived broken. The sellers said I had to contact Mercari. There is no way to contact them so I contacted PayPal. Once Metcari got my PayPal dispute they offered to refund my money but only if I return all 3 damaged boxes of merchandise. I also have to pay for the return postage! Ridiculous! Then they threatened me that if I ever contact PayPal again over a dispute, they'd cancel my account. I will be contacting PayPal about their terms and their threat. Don't waste your time and money at this company. They could care less about you. They just want your money!

I bought an iPhone 12 pro max on this website. When I got the phone found out that there a cracked on camera lens. I made a report with Mercari but no help. Mercari help they seller s if the sellers had few items completely sold. I recommend if you looking for something to buy, go to eBay. They have better buyer protection. Mercari is a scam website. They will ripped off buyers. Must beweared!

Terrible return policy – buyers beware! I recently bought a necklace for my wife from a "highly rated" seller. The seller's description did not provide any size information, but after scrutinizing the seller's photos this necklace appeared to be reasonably large. As it turned out, the posted photos made it look deceptively large, and the necklace was way too small and would not fit. My return request was denied based on their policy of not taking back items that do not fit. They also protect their sellers well: as soon as I submitted a return request, and also left a message for the seller, I was blocked (either by Mercari or the seller) and could no longer leave a review or contact the seller. No wonder I didn't see any negative reviews. Lesson learned.

Item is not as-described, and is an expired product. I reached out to both seller and to the organization without resolution. I have used ebay and poshmark with 100% satisfaction for years. My first transaction as a buyer on Mercari was hugely frustrating.

Been selling on Mercari since 2017; listed hundreds of items and still had listing of 200 items when the Pandemic hit. Since March 2000, unable to access my listings due to problems with my computer which lasted months. During this time I couldn't get to my site and notified Mercari reps what happened. Long story short -- Finally accessed what I thought was my site back in Nov. 2000... not! With a balance of $80+ owing, I received a notice from Mercari that I should spend the monies I had... up to 2-2021 I corresponded with them over 70 times trying to get my monies. Constantly got assurances they would find out what happened. STILL NO MONEY! My listings are mostly removed 'cept for 6 or so. Out of business from this growing Mercari business(?!)