Mercari

Never received an item I purchased from a seller and Mercari would not help in any way. They didn't give a refund either. I had to report a dispute through my credit card to get help. I used to sell very expensive items on their platform all the time and pay their outrageous fees and now I'm removing everything. I won't give them a dime more of my money. Their customer service is all robots. So frustrating…stay away from Mercari

I purchased a tube of Threebond via Mercari. It arrived a few days later, however it had expired 3 years earlier and the sealant had fully cured in the tube and was therefore unusable.
I submit a refund request, but instead of receiving a refund an account credit to be used on the site was issued instead. Over the next few days I tried calling many many times, however after exactly 4 minutes the call drops. Due to no response, I ended up requesting a charge-back from my credit card provider.
This company has terrible service and I would highly recommend avoiding them. If you do plan on using them - take 4 minutes to call them and see if they answer the phone before dropping your call!

Mercari advertises they have high good ratings. But that is misleading because they deliberately set their system to ask you to contact them before you rate the purchase. Then when they decline your request and the customer wants to rate their experience, the company "auto rates" neutral to prevent the buyer from submitting their own personal rating. The items are expensive because they are a platform reselling high end items and their return policy is horrible. Beware because you wont be able to describe poor customer service or behavior of the company if you go to customer service upon receipt of goods. It is better to rate it right away otherwise they effectively block you from telling the truth. It's a shameful practice.

I was going to write a scathing review of this crap $#*! Mercari site, where you have to chase your money to get paid, but I see everyone else has already done so, so another bad review would be redundant.
I dropped my account like a used condom.
Help rid the internet of these bad news sites.

Mercari is quick to take your money, but frozen-molasses-slow to resolve any dispute! I should have checked them out more thoroughly and missed the BBB report showing over 1,180 complaints filed against them. The photo shows the poorly packed and damaged art glass I paid for. Damage reports were filed, but not a word from them! This is my first and last transaction!

I bought an item off of Mercari. They do not stand behind their buyers at all. Cally112 sold me a used, defective Ring doorbell that was listed as new. When the installer hooked up the device it didn't work. I contacted the seller and Mercari. Mercari said I had 3 days from when it was delivered to file something, Really? The seller accused me of lying even though I offered to send the purchase receipt of the Ring I had to buy at Home depot. Never again with this awful company.

RUN AWAY AND DO NOT EVER USE

This company is dreadful. They are in the habit of selling junk contrary to product descriptions without a lick of care how if gets to you. Customer service is worthless. Policy states you have 3 days to review a product or they will review it for you. Once this happens there are no refunds or returns. Meaning, if you're away for thr weekend or work abroad you're SOL. Ordered a title cutter which arrived in a tattered cardboard box sompletely wrapped with packing tape to hold it together. Was broken in 3 different places. Well by the time I made it home it was too late. Customer service played around and around the mulberry bush with me saying, " thank you for understanding." Stuck with an oversized paperweight and out $100. They did however offer me a $10 voucher off my next order of $50 that expires in 3 months. Thought it was a joke before I realized it was an insult

Good riddance, never using again

There is nothing to protect a seller from bogus (factually untrue) reviews, or other issues with selling. It's virtually impossible to get a ln actual human to help you with issues that arise. You're at the mercy of bots and occasionally spurious customers, with no actual humans to intervene or help. After 100+ sales on Mercari, I've learned my lesson. I'm done. There are platforms that are much more seller friendly!

Ordered new makeup. Received used makeup. Took over 24 hours for them to respond to emails. Finally threatened to dispute charge. Then they sent me a return label but gave me 3 days to get in mail (over weekend and I was out of town). I sent it anyway. We'll see if they send me my credit. Hate this company!

If you want pathetic lousy lazy customer service, get this app. Half the time you have dishonest sellers and you are stuck with the crap bc you cannot contact anyone. The 1 800 numbers have messages, they are not answered. The "help" center will get you an auto response or the same prepasted email... its almost funny. Save your money and go to Poshmark where you actually get a response. If you have encountered an issue at Mercari, you will unfortunately have to get your bank to reverse the charges. Sad waste. Look at prepasted message below. Received it 10 times!

I tried to file for refund.Item was damaged when received.I contacted mercari and sent photos and they cancelled my request for not sending additional photos within 24 hrs.I did not know they needed the additional pics.Everything is good at mercari unless there is a problem.Then you are out of luck.**buyer beware**

Mercari does not back up buyers. I purchased what the seller said was a 9.5 US size shoe and in fact, a 9.5 UK size and a size 10 US. There were messages from the seller verifying the size was US 9.5. Mercari did NOTHING to assist me in settling/ returning and the seller blocked me. UNREAL. This is a SCAM COMPANY,...hit or miss. You cannot speak with anyone and the support is non-existent. Shoe was $120.00. Image of size attached. Careful what you buy from this crooked company. I have never dealt with such a dishonest online company or seller. Stay well.

I tried very hard to buy something on mercari but the seller got a message saying there was a problem with the payment, it was paypal and to use it i had to log in and use my password. This went well y end but not the seller. The admin advised i should change my password, what password, the site, my paypal what. There is no phone number for mercari and no real people just a series of bots sending out glib suggestions
I'll never use this site again it wasted a huge amount of my time and i cant understand why anyone would try to sell on that site

This company does not stand by their return policy. A buyer was able to return the bag because she changed her mind. They claimed the seller accepted the return via chat - which leads to alarming problems: 1) Why are they reading our chats? 2) Why don't they have a protocol to formally ask the seller if he/she accepts the return or not instead of making an assumption? Ultimately, they refused to accept their lapse in not sticking by their policy, leading to unnecessary returns that does not abide by their stated policy - yet they refused to acknowledge it. Sellers beware, as they will take your earnings but will allow buyers to return items simply because they change their minds!

We bought an item from this seller "SPOOKY" which was a surprise for my wife and the seller never shipped the item even though they state they "ship same day". It has been over 8 days now and they will not even reply to our message we sent them asking if there was a problem with the order. However my daughter also has a Mercari account and the seller has no problem responding to her questions...

Very sad and poor customer service on the sellers part. At least communicate...

Our money is held up and have been in anticipation of receiving the surprise I bought my wife to find out all of this has been a waste of my time.

I Wonder how many other customers they have done this too? The Reviews left are not true reviews! Beware of Seller... "SPOOKY"

Everything else about Mercari has been good!

If you buy, don't expect to be able to return the item. It is impossible. I received an item that was not as described at all. After a prolonged hassle of sending pictures and more pictures, they refused my request to return the item. Don't buy anything from them, they stink. Stick with Amazon. At least they let you return things

Ordered some Kyrie Basketball shoes off of them and they did not ship at all and we were the first buyer and nothing was wrong with the purchase like nobody bought it before us. Luckily was refunded the money. Seems to not be a reliable company.

Sold with no problems and out of nowhere my account was banned and deleted for suspicious payment activity? I've done nothing wrong and they refuse to open up again stay away from this app and plus they have no customer service number

I was on vacation when a buyer asked me to bundle a few items so she could buy them together. When I tried to list that bundle Mercari suspended my account because of my out of State IP address I think. I had $40 in my balance from the previous items I'd shipped out and Mercari stole that. The app closed my account and kept my balance. Interesting way to steal. There is also no customer service what so ever, you can never get your answers. Just stay away from them, they are thieves.

So I bought a few things and sold some. But this one purse I sold on there was perfect never been used. Me being me I took pictures of the purse. The day I package and shipped it. Now it's been returned because of damages and she had it in her care for 24 hrs before she wanted to return it... So how is that right or fair. I sent undamaged goods out and get damages stuff back. There is no buyer seller protection

They have no assistance for sellers when a postal carrier loses an item or the item is delayed. Any buyer can request a refund and cancellation and you are at the mercy of the tracking. If tracking never updates you are screwed. Most expensive shipping is UPS but i never tend to have issues with them. Usps on the other hand tends to freeze tracking up a lot not sure if their equipment malfunctions or what which is a nightmare for Mercari sellers. All sellers should just stop for a week to show Mercari we are tired of it.

Only been a member since May and already experienced more seller cancellations, delayed shipping, and no shipping information on items than the past 10 years on eBay. There is no accountability to protect the purchaser. Shipping policy for sellers are not enforced. If you don't receive an item, they tell you to cancel the purchase, instead of enforcement. I was looking for another venue other than eBay, but I think I'll continue sell all my items on eBay, not Mercari. I've also noticed the exact same item on both Mercari and eBay, so what happens if there is a buyer from both sites? I think that's where the cancelled purchases are from? If Mercari had accountability enforcement, they'd be a good contender and venue for selling and buying. I hope they solve their issues and make it. I wish them well, but I'll never sell any items through them, and reduce my purchases and wait and see...

In the emails they said I was in violation because it wasnt what was supposed to be sold. My guess is handmade or custom items is what they claim. If you go on their page others are selling the same thing or others are obviously not custom as you can buy them at walmart. My complaint is that without notice they completely deleted my account without sending me any messages. They did this after I shipped and confirmed tracking on my items! It wasnt until I confirmed shipping that they deleted my account. And they claim that because I was in violation that I will not get my product or my money for my items shipped! I dont know what kind of business is ran like this but it is illegal to do what they did! My product wasnt stolen. And someone bought it.