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Mercari has a rating of 1.2 stars from 2,363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Mercari ranks 716th among Marketplace sites.
This company does not typically respond to reviews
Initially customer service gave me some trouble due to mistaken identity, however the (frustrating) problem was resolved. I must say that I enjoy the simplicity of Mercari. It is a more streamlined method of buying and selling than Ebay.
This web site is terrible. They have pictures of the item but sends you something totally different. For example. The bags are clearly vintage but you receive a brand new fake bag plastic bag. They have so many sellers websites doing this. They are are usually shipping out of Chino, California. You order one thing and receive another. They don't refund money instead they credit.
I speak from over 20 yrs experience selling online, mercari is ghe biggest, lieing, thieving, site out there. They dint deserve the 1.2% rating they have. They deserve to be shut down, sued, and made to reimburse all the loyal sellers they have screwed over. They can take your money without your knowledge, lie about why, znd erase any evidence that they took it. You are not allowed to open a dispute about anything they do or decide, and they do not answer or even acknowledge any questions or request you have in the matter. It's what ever they want yo do. I can't believe it's even legal fir them to do what they are doing. Don't get involved with this site, you will regret it. I've no idea why or how they are allowed to do what they are doing to people. I'm just beside myself, my advice DO NOT DEAL WITH THIS SITE, BUYING OR SELLING. YOU WILL BE CHEATED AND CAST ASIDE LIKE YOUR NOTHING.
Tip for consumers:
Don't use it, that's the most helpful thing I csn say, DONT USE MERCARI.
Products used:
I sold and after yrs of doing so, in 2 months time they took over $100 from my acct claiming overage on postage, that's a bold face lie, I challenged them, and they would not even hear me, example: people I sold and shipped 1 drinking glass that wieghed 10 oz, they claimed it wieghed over 4 lbs, and took all the money from my ssle, and did not give ma a fair n decent chance to dispute. They done thus several times in yhe last 2 months I was with them, after yrs, what they are claiming is impossible, thus site should be shut down, I don't even know how what they are doing is even legal.
Be very careful with the Mercari platform itself when buying or selling.
The company's A.I. Bot scans ads and transactions for activity that could be 'construed' as a violation thus prohibited conduct.
The system will then simply shut-down your account and attempt to freeze your funds.
- Escalating the situation to a human/customer service has no bearing or influence at all.
- It almost seems like this is one of Mercari's revenue streams is to shut-down account and keep your funds.
I highly recommend using other well known and trustworthy platforms instead.
Tip for consumers:
Don't use this service
Products used:
Merch
The worse platform to sell or buy items. The customer service is poor. Underpaid unhappy employees that can not even understand a statement. Scam
Tip for consumers:
Fake items. Scam
Products used:
Poor quality products
I bought a product that turned out to be a fake and I was told by Mercari customer service that the only way to get a refund for a seller selling counterfeit goods which is against Mercari policy is to get a letter in writing from the company that makes the product I bought verifying that what the Mercari seller sold me is counterfeit. There is not one reason to shop at Mercari.
I am appalled. I should've looked at customer service reviews before I put my order in so many unhappy people with this company. Well, I am with you. All these people must not have graduated from high school. They don't even know what the 50 states are they say they shipped to 50 states I'm in Alaska. I'm in a state in the United States this is so wild. I have never encountered so many nonsensical people in my life. They say that Alaska in Hawaii do not get USPS or FedEx deliveries. I get them all the time now I can't even contact the seller because she graded out twoblooms don't order from them because they can't figure out the United States map and where to ship to, so someone might even get your order and not you. They have me going round and round. Allen just wants to tell me that he cannot ship to me because they only ship to the 50 states laughable and rude. Do not order from this company please. It's a bad idea.
Tip for consumers:
Also they say that FedEx UPS USPS cannot ship to Alaska or Hawaii and that is nothing but BS I get shipments all the time so how can you trust a company that lies?
Products used:
Small cabinet
Purchased 2 speakers that were grossly mis-advertised. Seller even admitted it. I asked for a return label and never received. When I reached back out to Mercari for the label they said it was too late---- I only had 3 days to return. WHAT A SCAM MERCARI is. STAY AWAY FROM MERCARI!
Tip for consumers:
They purposely don't send you a return label, then tell you that you can't return because it surpassed their 3 day limit.
Mercari and its HORRIBLE customer service are a no-go! Don't waste your time. The customer service reps do NOT have any interest in resolving any of your issues if you are a buyer, and it means they lose out on money! They are not helpful AT ALL. I was missing an item I PAID FOR, and the customer service rep told me to go buy it from another seller after I had already paid for it! What type of customer service is that?!?!?
Products used:
couldn't use the product because it was too large. Never received the other item.
Fees to the buyers is a ridiculous business move. Can't believe they thought this was the best move in their playbook. They need to change fees back to sellers before their sites fails. Photo provided to see how a $230 transaction could've turned into a $275 transaction. I bet the other selling sites are loving the huge mistake they've made.
Tip for consumers:
They're now keeping purchase fees or at least a percentage of them when making returns.
Products used:
Made multiple purchases of gold jewelry
With the new fee updates to include processing and service fees to buyers and sellers, they have joined the ranks of many others. The problem, they do not measure up to the service of others in customer service, protections, and technology. Goodbye Mercari. Thanks for making other platforms the easy final choice. Even with degraded services, you were priced decently. I was planning on keeping the service just to buy and not sell, but you attacked both buyer and seller on new fees. Which executive came up with that idea?
Tip for consumers:
Now that the fees are so much higher, research other quality platforms.
Products used:
Many items.
This company will not assist if you never receive your package. They finalized my purchase even after they were contacted the package never arrived. Once that sale is finalize their reason is "sorry sale was finalized " VERY SHADY BUSINESS.
Tip for consumers:
Beware.
Products used:
TOYS
THey will end up being sued for all the fruadlent fees they charge. They will have to pay back what they stole from the buyer. What a awful greedy compnay. I wish the worst for them
Awful company. Customer service is terrible. They treat you like garbage. My thoughts biggest scum bags in the business.
MERCARI BUYERS BEWARE of absurd ridiculous very high ripoff FEES. BUYERS ARE CHARGED VERY HIGH FEES AS A PUNISHMENT FOR BUYING ON MERCARI. WORST CUSTOMER SERVICE. Keep away from this GREEDY COMPANY.
Products used:
FRAGRANCES
No customer service what so ever available. Extremely limited return policy (72 hours after receipt, no exceptions). Charges extra fees of the customer without proper notice. Limits the amount you can offer for a product that will accept offers - it appears this is just to boost profits for Mercari. Under "contact" Mercari will only allow extremely specific, predetermined questions. I WILL NOT USE THIS COMPANY AGAIN AND WILL NEVER RECOMMEND THIS COMPANY.
Tip for consumers:
Vendor I used was good, and would use them again with a different company but will never use Mercari again.
Products used:
purchased used product from a vendor on Mercuri. vendor was good, but Mercuri is NOT customer oriented and is unwilling to speak to a customer and will not allow customers to speak with vendors on their site. This site is ripe for scams and poor quality vendors. I was lucky to find a good vendor but will not take the chance again. Only even attempted the purchase because this is the only place I found this product for my disabled daughter without having to go through a medical supply company and paying hundreds of dollars or more for the same item.
I placed an order for an item. Mercari reached out twice for the seller to ship the item. Upon seeing that Mercari reached out, I did as well. Then this seller decided to get angry with me and called me ugly. I responded telling her that I merely wanted an update oh my order, and that her calling me ugly was inappropriate. I found her rude unkind. So please beware of this 'shop'. She is rude. She cancelled the order so that I could not leave her a review. I did notify Mercari, but I doubt anything will come of it.
Products used:
I never got my item I paid for.
Make sure you never end up on Mecari's hit list. I had a listing reported as not being authentic. I reported to them that it was and the verification reasons with pictures, but they said if someone reported it, it could not be undone.
I tried to list a mystery box of women's clothes with types of clothes, sizes, etc AND I even put pics of the clothes that the buyer may receive. They immediately flagged it and removed it. I went through the site and marked quite a few other mystery listings as well as took pictures of those listings. I was told that they could not target all listings and told me if I placed it again, they would withhold all my earnings without any warning or expected return. Every day I am finding more listings and reporting them as quickly as I can. It's unfair and they need to do a better job!
Tip for consumers:
Either enforce your policies with ALL sellers or none!
Products used:
My listing was removed
Beware of buying from this site as returning an item will be impossible. I bought a backgammon set, when arrived I noticed that there was a large mark on one outer side and the actual inside field was peeling. When asked for a return they asked so many irrelevant questions and images that was evident that they did not want to approve the return.
For example they asked for the images of the box that arrived which had nothing to do with the condition of the game box, or images of places that had no damage.
They never addressed the fact that the images sent showed existing damage when they declined a measly $40.00 game set.
Will NEVER buy from this site regardless of the price.
Not worth it. You buy an item that you found, get it shipped, says it's delivered yet NEVER was, as I was home, and they require you to do all the work to create a claim with USPS. This is a joke, boycott this site. Worth just buying from Amazon and/or store as they are least take responsibility if not received or damaged. This site is a joke.
Tip for consumers:
Don’t use this site. They are ripping off both buyer and sellers.
Products used:
Never got it.
Purchased something for the first time through this website, firstly if you have an issue with part of an item (of multiple items) you have to return the entire purchase, they should limit sellers to sell single items for this reason but don't. They don't encourage or support buyers for sellers improperly packaging items to prevent damage. If you return an item or have any issues you cannot rate the seller. This site is terribly run, there's no organization, there isn't any protection or support for buyer. I do not recommend and will never buy anything from here again.
Buyer beware! If you experience ANY difficulty with a purchase, it's next to impossible to get resolution! I bought a Glo Lit teeth whitening tool that simply did not work. Even tried the manufacturer's troubleshooting tips before attempting a return. First, you have only 72 HOURS! To request a return -- completely ridiculous return window -- and their return process requires 8 photos (which, in my case, proved nothing; there's no option to upload the video I took demonstrating that the device didn't work). Never again. I've deleted the app from my phone!
Products used:
None - item I purchased was defective
I bought a sculpture from Mercari. I wasn't home until more than 3 days after delivery, so Mercari says that I am SOL. Seller wants me to file claim with shipping company. Shipping company says that I can't file claim because I didn't ship the item.
I don't know how Mecari even gets 1 star. Avoid at all costs.
We gave Mercari a try and buyer support is terrible.
Email and chat responses from support are irrelevant. The seller was also perplexed by the Mercari error blaming Paypal. Paypal said no errors on their end and my cc company said they saw no transactions. Mercari support would not take ownership of their bug. Sad since ebay and facebook marketplace need competition yet Mercari is off to a bad start.
Products used:
all
Mercari will take your money for made up fees that are not legitimate! Avoid using this site. They are dishonest and you will lose your money and your items!
Tip for consumers:
Avoid MERCARI they take your money and you lose your items as well! Scam. Scam. Scam.
Being a seller on here is ok but being a buyer sucks because people lie and misrepresent items they are selling, plus mercari says their prepaid labels save you 25% off cost of shipping but post office showed me proof that they have a 25-50% increase on label cost so they can pocket more money on the transaction. Pretty much a scam all around and sellers beware because people will purchase your item and send their crappy one back to you in its place like you sent them a piece of crap, this happens alot with jewelry items and designer clothing/handbags.
Products used:
Purchased a brand new collectors artbook and was sent a used falling apart artbook
Mercari's customer service policies are absolutely ridiculous and their claims to be a sustainable company are also highly questionable. I had a very bulky item arrive damaged because of the seller's fault. I offered to accept a small refund, even in store credit, in order to replace the part that was broken. I argued with customer service that the refund I was requesting was a lot less than Mercari would have to pay to refund me my original shipping costs + ship item back to seller. On top of that, I was returning a broken item to the seller, who would have to invest to repair the item, or throw it away.
My solution was perfect for all of us, but they provide "no partial refunds". BS policy, IMO. Never buying again from them, one of the reasons I buy second hand is to feel good about the planet, I don't want broken 45 Lbs items being shipped back and forth
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