Mercari

To summarize: stay away. I have been using mercari since 2017. I joined when there weren't many safe options to sell your stuff. Mercari offered that. The customer service has went downhill. I'm both a buyer and seller. If you are Selling anything with value just don't bother. The buyers left are scavengers and lowballers because no one wants to spend and throw their money away by being scammed. Congrats mercari you drove the good buyers away. If you are buying be careful. I ordered a ring that looked like it came out of bubble gum machine. It was marked PANDORA and the size was a 9 not a 6. The seller blatantly misadvertised their product and all they said was sorry you are out of luck unless you can prove it is incorrect size and is fake. I wouldve had to drive and get it sized at a jeweler just to get a refund. Oh, but it gets better. After being verbally harrassed by the seller and jumping through hoops. I confirmed the sell because I wanted to review the seller and warn other buyers. I was respectful and did nothing verbally abusive compared to her review for me. Here's the kicker. Mercari removed my review from her page so She can do this to somebody else! There were other complaints to this buyer as well around the same time frame. They deleted my review for the seller! I blocked her because i felt uncomfortable knowing she had my address and like I said verbally abused me in the chat. I am still in shock. Mercari used to be safe and secure but not anymore. I will be closing my account with them. I suggest you look elsewhere. I did not want a free item or even a refund. I just wanted to send the ring back and be done with it. Unprofessional and unsettling. Disappointed because of the potential... its worse than dealing with ebay.

Horrible experience with Mercari. I got scammed as a new buyer, found a cell phone (Samsung Galaxy 10) and bought it from a seller.

When the package arrived it was a refurbished iPhonexs. So the seller sent me the wrong item. I contacted the seller who denied he sent it and swore he sent the Samsung.

I tried to request refund in the Mercari app, but it said the return was ineligible! I felt scammed. I was eventually able to find and a support email address online, and emailed their support.

They agreed to refund me (after 'escalating') and asked me to send it back to the seller and emailed me the return label. I promptly sent the wrong item back. I also sent photo proof of the wrong item sent.

I got confirmation the item was received back from the seller and I would be getting a refund.

Then today I got this email from them:

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Hi xxxxxxx,

We have reviewed your return for item m*******890. However, we have reason to believe that you have intentionally given us false information in order to have a return or refund approved. We strictly prohibit this activity, as we strive to ensure that Mercari is a safe and friendly environment for all users.

We have completed the transaction and released payment to your seller, since they have fulfilled their obligation of sending the order.

Your account has been suspended pending deletion. Please complete your in-progress transactions and request a Direct Deposit in order to receive your funds.

Once your transactions have been completed, and you have received your Direct Deposit, your account will be deleted.

Best,
Team Mercari

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So I got scammed from a seller, and they are banning me? Horrible experience stay away.

I AM DISGUSTED By this website and have told everyone on my social media how Mercari has stolen my money and my YSL Shoes! When I told them I will broadcast how they stole innocent sellers and buyers money - out of no where they delete and suspend my account! I have emailed they a million times to ship back my YSL shoes that Mercari has allowed the buyer to keep and never released my Funds for selling them even after 6 days! I emailed them over and over and then they said we won't ship your item because these shoes are fake according to the buyer. I sent them a Reciept of proof that my shoes are REAL and they shut their mouths and then came up with another excuse that i have falsely been associated with precious users who have their account suspended. First of all I have never incmy life previously register with you guys. Do you think I am this stupid to register an account previously with you guys especially with how you guys steal people's money? They refuse to give me my money for my shoes or Send back my shoes. I have contacted an attorney and they will be sending a letter to their P. O box and I have also contacted the Better Business Bureau and I have also contacted the CEO of Mercari through Facebook and have screen shot every proof of their emails and lies. I am also creating a petition with signature of all thee people they have stole from. There's over 1,000 people that are stating that they take money and shut accounts so there isn't any evidence!

Send back my damn YSL shoes now or reinstate my account and release my funds otherwise I will not give up and fight till I win my case my court with you guys! You guys are messing with a Law student who is FIRE!

DO NOT USE THIS SITE! THEY ARE NOTHING BUT THEIVING CROOKS! $#*! FOR CUSTOMER SERVICE, TERRIBLE TERRIBLE PEOPLE!

I sold some perfume on Mercari recently. The buyer requested a refund because it arrived broken. I had packaged my items very carefully, taping the caps shut with electrical tape to prevent leakage, wrapping the perfume in bubble wrap, and placing the item in a bubble mailer. I've never had a problem with this message before. About 3 minutes after I was notified of the buyer opening a case, I was notified that the case had been "resolved" and I'd been denied any payment due to "insufficient packaging." I was given no opportunity to respond to the inquiry or defend myself before the case was arbitrarily closed. Needless to say, I was stunned, because I know how delicate perfume bottles are, so I'm always very careful. I immediately sent a message to Mercari support. They kept repeating the lines "insufficient packaging," and "our decision must stand," but refused for a long time to specify exactly how my packaging was insufficient. At one point, the customer service rep literally just copied and pasted Mercari's packaging guidelines, but still didn't tell me which one of those I had supposedly violated. I asked to be transferred to a supervisor and was initially denied, with the customer service rep saying "my supervisor would say the same thing." Eventually after asking three times, I was transferred to a supervisor, who finally told me what they thought I did wrong: not enough space between each item in the package. I was selling a bundle of very small perfume samples. The guidelines stated 1-2 inches of bubble wrap around each item and 1-2 inches between each item in the package. I asked if this meant each tiny 1.5ml sample had to be individually wrapped in 1-2 inches of bubble wrap and placed 1-2 inches apart from all the other little samples I was selling. I got evasive response after evasive response. I eventually asked to see the pictures the buyer had submitted, and the pictures of the items 1) were of the items after the buyer removed them from the package, meaning Mercari had no way of proving how I placed them inside the package and 2) clearly showed the front of the mailer (pictured empty, after the buyer had removed all the items) being totally crushed and dirty, as though some mail workers had decided to stomp on it or throw it to the ground.

I see scammers trying to sell fake perfume on Mercari all the time - their counterfeit bottles are pretty convincing. I also see sellers price-gouging and blatantly refusing to take any responsibility for themselves. Yet Mercari chooses to focus on me, an honest seller with a hundred 5-star ratings who was a victim of a mail carrier mistake.

I've attached just one example of the evasive and unhelpful emails I received from Mercari.

Wanted to sell my xboxone s thay chare $18 up loading fess and $5 handling fess. What happened to free uploading scamers

I have made 30 to 35 purchases on Mercari. I have found this site to be unprofessional, and their technology is rudimentary and flawed. For example, every time I make a purchase, I receive messages that I changed my address in the system even though I did not. Another example: even though paying with PayPal is an option when you submit an offer on an item, and I am able to complete the transaction, an error message appears afterward in the messages sectionr indicating "this card cannot be used." Mercari Support's response to my complaint is that PayPal cannot be used for submitting offers. Yet they have left it in the workflow for some time. I guess they're simply too unprofessional to clean up their systems even when they are aware of the defects. I refuse to store a credit card in their system since they have implemented technology so poorly; I have no confidence that they are keeping credit card information secure. Navigating their site and application is painful as well. The app doesn't even have a place to look up your purchases. You have to go to the main site for that. The searches work sometimes but if you enter more than one criteria, it frequently only returns data on one criteria. When you click to view an item and then try to return to where you were in the search you had implemented, it frequently punts you back to the very beginning and it's very, very painful to find where you formerly were. Response time is frequently slow. In addition to the pain of using their system, the way they allow vendors to do business doesn't make a lot of sense in general. For example, the seller is not required to put in the listing the color of the item they're selling. I can't possibly count all the times I've had to ask a seller the color of an item. Why would they not make that a required field for clothing? They also have a great many sellers that I consider to be deadbeats – that is, very unprofessional, TERRIBLE pictures, no measurements, little to no description about their listed items, and it is very common to find that the brand or size listed is contradictory to what I see in the pictures. In addition to bad and/or lacking information, The majority of sellers don't answer questions, and I've had several cancel my order with no explanation, cancel my order based on their own mistakes, and several others just never bothered to ship my item and I had to file for a refund. It's a very unprofessional site. They clearly do not set expectations with their sellers or hold them accountable for any kind of performance standards. I have complained and complained, and management does not improve anything. Ever.

Counterfeit merchandise! They lie and say it's authenticity for LV, Gucci and David Yurman jewelry

Mercari are thieving liars, I sold an item and got paid a third of payment with no answer why!