Mercari

Recently purchased yellowstone season 5 part 1 complete. Rapid response, received in 2 days. BUT NOT COMPLETE part one season five. MISSING episode 8

I have never had a more horrible experience in my life. Long story short, I was over my mother's house and my sister was looking for a perfume and I found it on Mercari for her. She looked at my telephone and decided to buy it under my account. Fast forward one month or so, she completely forgot that she purchased the perfume and disputed it on her credit card. The same day, she told me what happened, I subsequently reminded her that she made the purchase. She immediately contacted the bank and corrected her error on the 26th of the month and the bank fixed her mistake and paid the transaction along with notes stating the payment rectifies the error. Fast forward to the 29th, I receive a message from Mercari stating my account will be closed due to protential fraud on my account and to contact my banking institution leaving no number at Mercari to contact. Knowing the situation, I immediately contacted Mercari via Facebook messenger to explain the error and that is has been corrected and it was a mistake on my sister's part. I also told them it was 100% my error for allowing my sister to order under my account but Mercari would be completely paid and the banking institution had fixed the problem. Meraci responded that they have made a decision to shut my account down regardless if the problem was rectified. Mercari did not even care if the banking institution sent them a letter about the error. I was buying merchandise here or there from Meraci but I will now just use Ebay or Postmark! Horrible, horrible company! This company will not last especially from all the problems I have read. Do not use, be warned in advance!

I found a really nice looking Smart Watch for my Android Phone and it was only $25 with Free Shipping. I purchased in on March 29th and I received it in the mail on Monday April 3. I was very impressed with the Fast Delivery and I am very pleased with this beautiful Black Smart Watch with Gold Trim. After charging it with the included charging cable (a standard Android charging cable - plugged into one of my PC's USB slots) - I had it set up in minutes and made my first phone call. The tiny Speaker is loud and clear, and the Mic clearly picked up my voice - I felt like $#*! Tracy - So Cool! The seller for this item is Zea De Jesus - and I give him my highest recommendation. He promptly answered my pre-purchase questions and so I took a shot for 25 bucks - and now I'm so glad I did. There's a lot of very cool functions including a calendar, a walking timer (pedometer), a timer with alarm that offers multiple pre-sets, a sleep timer-monitor that can also be used as a stopwatch, a programmable reminder (good for timing parking meters), an anti-lost feature, a cool Facebook Interface function that let me listen to an interview with me that was posted on FB, a camera that functions like a pocket mirror (you'll need to add a memory card to take and save pictures). It also requires a SIM Card to activate several other functions including access to Google Chrome, Facebook and Twitter - but even without the memory and sim cards (you have to pry the back off to insert them) - I got a really nice stylish Smart Watch with a lot of cool functions including a really cool watch display (with 3 choices available) - for a fraction of what others are paying for these cool new gadgets!

ITS FUNNY HOW THE CUSTOMER SERVICE IS JUST PRUCHING US OFF AND DONT WANT TO HELP AFTER THEY SCAMMED US!

I sold a brand new LEGO set that was retailing for $600 on Amazon and target we got it as gift on Christmas, the set was never opened and I posted the maximum allowed amount of pictures to show all the sealed corners. I sold it for $300 to a buyer with zero reviews. Had a bad filling should have canceled the order. But anyways I shipped it and after the item was delivered I got a msg from the buyer calling me names and said he wants his money back, he said the original Lego was replaced with regular Lego. I called him a liver because I sold him a brand new never opened set and he admitted in mags on mercari that he replaced the Lego him self and he doesn't care, and costumer service didn't care to read through msgs between us where he admitted to replace the original stuff, the kept telling me same stuff they will have him send the item to them so they can review the issue I kept telling them that he told me he will send them his own stuff that he put in the box and they didn't care to read msgs. And at the end they asked me if I want the item to be send to me. Are you kidding me, I know I will not receive my item he told me so, so why I would want it send to me. So yah he got the set for free. Using his name and address I found him on Facebook and he posted many pictures of this set with his daughter that he got for her birthday by scamming me. Yah don't sell to new sellers, I specially if your item is super expensive. Mercary doesn't care about you. All they care is about their square share. I sold on EBay for 8 years and had all 100% reviews never had any problems with people because I'm trustworthy seller and my reputation is very important. I switch to Mercari because EBay changed a lot of things that didn't work for me anymore. Mercari doesn't let you see how the seller rated you until you rate them. I'd like to see how I was rated before I rate them back, but no they wouldn't allow. This selling app is not as good as they like to appear. They charge to many different fees, and always fake buyers site

I have have had terrible experience selling on Mercari because their customer service regularly approves returns for no valid reason. This has happened to me on three separate occasions over the past several months despite being a highly rated seller for many years.

First, a buyer claimed a new Tory Burch leather bag they purchased from me was damaged. I was never shown any photos that supported this claim, and upon receiving the returned bag no damage could be found. However, the buyer removed manufacturer's protective packaging material that was intact when I sold and shipped the bag to them. I sent photos to Mercari showing every angle of the bag and no scratches and indicated the condition was not the same as I sold since packaging had been removed. I got no response or support from Mercari.

Second, I sold a pair of new Tory Burch sneakers with description direct from the retailer website where they were purchased. The buyer requested return because the shoes did not fit them, which is not a valid reason per Mercari's return policy. Regardless, Mercari approved the return.

Finally, I sold a new MCM bag that was originally purchased at Nordstrom Rack. The buyer initiated a return claiming it was not authentic and said that an MCM store confirmed it was fake. However, buyer would not tell me where the authentication was performed, considering there are no MCM boutiques in his state. To prove authenticity of the item I provided copy of receipt and side-by-side photo comparison of identical authentic bag purchased at Nordstrom recently showing no difference in stitching, material, logos, hardware, etc. I researched the buyer and discovered they are a felon convicted of racketeering charges recently released from Federal Prison (Merc account opened same timeframe as their early prison release). Considering the buyer is on parole, they could not have left their state to go to the nearest MCM boutique. Despite all the info I provided, Mercari sided with buyer who I suspect is using the platform for purpose of fraud and then warned ME via the return approval message that counterfeit items are not allowed even though the item I sold was clearly authentic! I am waiting to receive the returned item and will file police report if the buyer swapped a fake for the authentic item I shipped to them, because I do not expect help from Mercari.

The unwillingness of Mercari customer service to follow their own policies for returns makes it an ideal platform for dishonest buyers to commit fraud and leaves sellers vulnerable to being scammed. I no longer feel safe selling on Mercari compared to other platforms who stand behind trusted sellers. Mercari wouldn't even provide and response or explanation when I have inquired or raised concerns.

Mercari does not have ANY safety net or help for sellers who receive unjust ratings. Even when it can be proven in your transactions and history.

A user bought a mens wedding ring from me and then claimed she ordered a women's bridal set item from me as well even though she didn't. When leaving feedback for the men's ring, she actually gave me a poor rating claiming the non-existent ladies bridal set never arrived.
The item I sold her arrived and was perfect but she left me bad feedback for something else that I didn't sell her. She is confusing me with another seller. I checked all of my sold items and she never bought a wedding set from me as she claims, I never sold anything for $60 which she claims, and I never blocked her which she also claims in her rating. She has obviously mistaken me for another user and left me poor feedback for their mistake. I attempted to message this user, but it says I cannot contact them because the transaction is over.

This is very poor management and a very unfair system when mistakes are made. There has to some type of protection in place for unjust ratings or mistakes that can be proven. I asked Mercari to have this feedback removed or changed and to le the user to know she has made a mistake because she did not rate me based on the item she bought from me, but on her interactions with another seller - MISTAKEN FOR ME.

Mercari refused to clear this up. One of their team members, Angel, never investigated this but simply copied and pasted their statement about ratings from the website giving me a "gentle reminder" that it can't be changed. I find this very unfair, especially since I can prove in my selling history that I never sold her the item she complains about in her feedback. Mercari needs to step up and provide some protection for sellers or sellers are going to leave. I am going back to Ebay because although their are fees and many rules, at least they protect sellers when they are wronged.

Don't sell on Mercari. Also... don't buy on Mercari. I have seen so many fake products, particularly jewelry, that sellers are passing off as genuine and scamming the buyers. The buyer only has 3 days to complete the transaction and rate it, so they don't even have time to realize their product is a fake. SKIP MERCARI... GO ELSEWHERE as a buyer and a seller!

I have 600 excellent reviews and revoked!

If Mercari keep suspending the real users, It gonna be hard to grow. Should learn from ebay and poshmark more!

They keep advertising $2 coupon (which is not even wothed) for those who invite family and friend but when you invite your sister that staying in the same house. They said it's the same user?
My logic is. Does my sister has to ask me to buy something from mercari while she can buy it from her own gadget?
I don't get it.

If the reason is to create safe and friendly invirontment, each problem could be reviewed and solved with evidence if needed before suspending users and ignore their complains and reports.

Secondly, my suspention was because my default payment having problem so I try to use another card and it indicate as suspicious transaction amd cancelled the purchase. Didn't they see that when billing and shipping address is the same is not suspicious. It should be the owner of the card.

And...
I asked a friend of mine to purchase and deliver it to my address, they said that my friend's account is new and mine. Lol. In fact her account was almost a year old and we lived in the diffrent state. Ok it was my fault and I didnt mind got revoked and I apologized to mercari to fix my friend account but her account was deleted without any review before mind.

The last is. It is forbiden to use forwarding servise address because it will ne delayed rating for those seller so their payment would be delayed too. So I was ready to give evidence that it is my own address and i live in it. But again I was ignored. Lol

Thank you so much mercari for such a great customer service.

New user, welcome u will got $10 coupon and old user good bye! They don't care how much money they got from your contribution from buying and selling in their website.

And I'm done