Mercari

It's been over 2 weeks now and they still haven't processed my W9 form while locking my whole account and not letting me answer customers even! Just letting me tarnish my name on there while they take their sweet time! They also stopped responding to my messages after 2 days lol what a joke of a company, STAY AWAY!

I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. That's like a.5% issue rate. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari.

Edit: More orders have been messed up. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Review changed to '1'. Mercari needs investigated. Too much is going on for Mercari themselves not to know.

I have sold many things on Mercari as well as other sites. I take pride in making sure I describe my stuff perfectly as well as ship it the same day or next morning, depending on when item is bought. Their rating system is terrible. People can give you a lower rating based on when they feel it should arrive. Mercari can see when you shipped item, yet they feel it's ok to leave the lower rating on your profile. They say they can't remove it. That is not fair to the seller who really is efficient. Their fees are also higher than other sites as well.

Paid and ordered a musical rocking chair. Item arrives with this orange syrupy fluid in odd places and on the back/front seating material. I thought it was slimed by a toddler like spaghetti. I thought gross and reluctantly guessed I'll clean it. Great. After washing the material in the washer and scrubbing the plastic with bleach to no avail I noticed what was the battery box. I opened it with screwdriver and their was 2 large rusted D batteries leaking all over. I tried to contact seller numerous times. I searched Mercari website for hours for directions to get a refund. I kept on finding that if I left a bad review I would be banned from them? I finally stopped payment and donated the item. I've never bought from them again. I don't trust their practices.

Richard and others in customer service of no help they pick and choose who they help. Hard to get paid etc.don't waste your time. All my Twitter and Facebook friends and followers seen my posts. You lost them also. Lol

Being an honest seller does not guarantee you a fair treatment on this app, buyer still could make up excuses to return, Mercari would approve the return then ask you whether you want the item to be returned back to you, WT? An item worth of several hundreds dollars who is just going to throw it away? Should that be even an option? I pulled off all my expensive items out of that app right there right then, the garbage app deserves to sell garbages there.

They are a joke. Sellers beware.

I'm a reseller of luxury items. Mainly lv. They sided with a buyer letting them return because they said it is fake. Biting my nails, praying, I don't get a fake returned to me.

Do not buy from the sellers on this lousy online business site! They say they have a 100% guaranteed return policy and they do not. I want to return an item and they act as if I am trying to get over on them and be deceptive. What a way to treat your customers! I do business with people who have integrity and practice ethical business principles. If you do the same stay away from this site and its sellers!

Worst place ever, bought a shirt, when I received it it was dirty and disgusting. Tried to return it they gave me a hard time. I eventually gave up. Stick with Ebay, they would never let something like this happen.

I received a shipment of little toys full of smoke stench that will not come out. Seller, EverlysCloset, lied through her teeth, and Mercari said they couldn't prove a smell. So I'm out 42 bucks and Mercari and EverlysCloset are profiting. Then they closed the "ticket" and rated the buyers themselves! So she has all great reviews. No wonder people keep getting taken. NO BUYER PROTECTION. Am deleting my account. It's too bad because there are good deals there, but things end up costing too much. Ebay may have issues, but at least they have buyer protection. Guess if you want to sell a bunch of bad items, Mercari is the place where you can cheat people with their blessing.

So I sold a duvet on the site. The person rated me then decided a day later that I guess they didn't want it... not really sure. Somehow they contacted Mercari and they are reviewing the transaction and took the $260 away from me. That was 10 days ago and I haven't heard from them back yet. What should I do?

Sellers are not held accountable. They can cancel an order or just not ship & buyer has to request a cancelation & wait several days for their refund. Buyers need to be able to rate sellers on any purchase they make & have paid for. Will never use this site again. Stay away.

I have been a successful seller on this site for years but several times I have posted items in which I would verify through the app by checking and seeing if the same item was selling on their site and how it was being categorized in its listing. Several times I'm doing this I would be prohibited and sent a message from them that I was doing something against policy. I would message them thru their app, thru to call them and email them thru their direct email and only get automated messages back. Now because this has happened to me three times I am on a watch list it seems but what's crazy the same products are being sold on their site and they do nothing about it. No one will give me an explanation for this. I have made some great extra money over the years but their policy and their customer service is awful and is very unfair and you can't get answers.

I received an item from Mercari that was a different size than was listed and they refused to authorize a return of the item and suggested I relist the item on their site to make my money back. I believe this is poor business and also it allows them to make more money by encouraging multiple transactions on the same item. They are dishonest. I do not recommend using their service.

I've been using both Poshmark and Mercari for a long time. I've had a wonderful experience with Poshmark. Mercari, however, is an entirely different story. This site will try to scam you in every way possible. They will close your account before you have a chance to deposit your money into your bank account. They allow buyers to get ripped off as well as sellers. DO NOT TRUST THIS SITE. It is an absolute nightmare dealing with this app and it's "customer service"

I put an offer for a camera that seemed like a good deal. The seller accepted my offer. Then cancelled the sale in 15 minutes. They then relisted the product at a much higher prices without some accessories. Mercari allows sellers to cancel transactions for any reason at any time. So sellers can keep canceling transaction and relisting to their hearts content.

As an app it's technically sound. The purchases are fine as long as you get good sellers, buyers and products. If you get scammed or are dissatisfied, Mercari will NOT help. If you reach out to their team you may be banned. I would not recommend unless you're okay taking a risk and knowing your purchase has no protection.

My first order with Mercari was a cell phone. I was so excited to receive THEN received a message that the seller cancelled the order because she was unable to ship. WHAT? What kind of nonsense is that? If you're selling and accept my money, even if i got a refund, why are you unable to sell. Not acceptable... Sounded like a lie...

I have had numerous offers made only to have their payment declined! They don't monitor who is on site. Poshmark and EBay have an excellent payment history with me, Poshmark won't let you bid unless you have current credit card info on file.

They are nothing but a piece of sh**! I send my stuff through UPS and somehow I got damaged in transit. And they discarded the item I shipped but no one wants to pay me for the damages. So beware of this site!

Customer service is basically non existent. They don't even have a telephone number. When you send a message regarding a problem such as a return, you don't get a response until like 20 hours later. They then proceed to tell you that you have 24 hours to submit more photos for them to approve for a return since they ignore the first ones sent! By the time they get back to you to "approve" a return request, they won't do it because the 24 hours are up! This site a freaking joke! I will never buy anything on Mercari again and am telling everyone I know to steer clear of this horrible site!

I definitely would not recommend this app since they have more fake items listed and they don't know how to tell if it is or not. But if it sells, they take their cut and don't care. Buyers are stuck with it and if they try to resell to recoup their losses, people flag that they are selling counterfeit. Other sellers will report you if you sell and have a good record just to get you kicked off if your competition. If you purchase an item and a seller ships late so when you get it, you are on vacation, Mercari will release funds to seller without you verifying the item is what is stated and delivered to your home.

A nice idea, but the company culture is is not customer friendly whether you are a buyer or seller or both.

Try Vinted or Poshmark. Only reason why I tried Mercari was cause someone referred me there. Biggest mistake.

I tried to by a 60 $ skate board and they never shipped my item or returned my money. They also charged me to my bank account and that's not right. I have plans of sueing mercari. I'm not the first victim. They must be stopped.