Mercari

I recently purchased an item from "Swanlakenyc" on mercari. After 3 days(and receiving an email from Mercari telling me they reminded the seller to ship) I contacted the seller about shipping my item. Next, I received a cancel notice on my order. I contacted the seller again and explained that I did not ask for a cancel…. She said it was her discretion to cancel. I told her it would be my discretion to file a complaint, she then responded "I don't care" and blocked me. I'm assuming she did not have the item or sold it on another site. I have filed a complaint with Mercari…we'll see what they do.

This app is a scam they delete you for no reason and respond with automated customer service no number to call no email. They take your money can't contact them and they take ur money do not use this app it will only cause you headaches. Everyone should report them to BBB and have them taken down. They don't give you a chance to explain and figure out what happen just delete you like that. My question is who is responsible for this app?

I figured I would try them out and the very first time I get burnt! Never again! Stick with Amazon people or order directly from the manufacture or department store. I ordered a pair of men's loafer shoes, size 13 for $30. I received them but they were made in China and Chinese size 13 which is equivalent to a size 9 US. So therefore the shoes didn't fit. I contacted the seller and they refused to refund and also contacted Mercari and they also refused to refund. So lesson learned. DO NOT USE MERCARI.

As a seller I had a bad experience recently selling a wireless phone. I was unable to respond within 24Hrs. Of notice from secretariat about whether cancel or not cancel the deal. So, the arbitrator Mercari canceled and I am faced with the lost of my product which remains in the custody of the buyer without receiving any payment for this product. When asked they reply that this deal is closed, but if one party is at loss then how this is a closed deal. This is arbitration>? If so then it really sucks!

I had purchased a couple items on Mercari just fine. But I sold something for $100 and they have been holding my money every since. They will not "release" your money for transfer to your bank until you verify yourself. Three separate times I have "verified" through their instructions on the app and still NOTHING! Cannot speak to an actual person, only through email contact. I have gotten two replies to like 5 emails now and the last one said my selfie did not go through. Did it again and waiting again for a reply. I have a headshot right on my account page that matches my driver's license. This is ridiculous. They are holding MY money ransom for no good reason and I am very frustrated. Will NEVER sell with them again. Look them up on BBB, they have over 3,000 complaints! Should have looked at that before I sold anything. Crazy! Once they "limit" your account, you cannot do anything on Mercari. I have sent them lots of emails and only two times have they emailed me back.

I had an amp I sent out to a buyer for sale the guy opened the back voided warranty mecari said I was at a loss and that there wasn't enough proof the item had been opened. Dude talked about just sending the same amp off to be fixed. Isn't that a coincidence huh? Mecari doesn't investigate they side with whatever makes them money. They treat people very poorly and use there keyboard power to screw people over. I personally won't be buying or selling off this site again I'm out over 250 buck. Thanks mecari for nothing.

They sent two payouts to the incorrect bank account. I asked for help and get the same BS canned messages over and over again. I begged them to verify my account information and they just ignore my request. Then I get an email from them stating that my issue has been resolved; which it has not. I filed a complaint with the BBB and they actually gave them the same canned messages I got. I think they wear you down and hope you'll give up.

She sold me a roomba j7* for $350 that advertised as in good condition. It arrived dead as door knob and she refuses to take it back. She is a very dishonest seller. I hope this review help others from being scammed by her

Do not buy online through Mercari. I purchased a Dyson hair styling system that was listed as new under manufacturer warranty. It arrived; I registered it with Dyson. Three days later Dyson tells me it is COUNTERFEIT. Mercari tells me they won't refund because I had three days to return it - mind you two of those days were weekend. The seller is still peddling fakes. Then they suspended my account because my credit card company is going after them. #mercari #mercarisucks #mercarifraud #buyerbeware

Please do not put your items for sale, do not project sellers only to buyers and hold your money for a long time. They are not reliable if the buyer decides to return the item mercari only reimburses them the money that takes away from you and never returns your package in a few words the buyer keeps your merchandise without paying it and mercari does not investigate and does not bother to have your package returned to you they are a scam

They stole 35 dollars from me. How do I get my money back? I have not received any status up on the highchair that I ordered from Glitter&Grunge. She blocked me so that I could not ask any questions about the Item. Don't@#^& from this website

Once Mercari sides with the Seller, which they will, there is no option for you to review the Seller. Mercari took it upon themselves to assign a neutral review to both Buyer(me) and Seller. I guess this is to protect Deals4less from getting a bad review. I couldn't care less how they might review me since I will never be using either the Seller or Mercari again. Mercari obviously has no problem with the rudeness of the Seller either. Also, Mercari has no place on their site where you can actually review them! Most businesses that are proud of what they do would be confident enough to provide that option. Anyway, I'm sure both parties are very happy to have my hard earned money in their account regardless of everything.

I bought an AWAY aluminum suitcase on Mercari that was advertised a new. It arrived badly damaged in 3 places and I asked the seller and Mercari for a return. I sent them 32 photos of the luggage, the box it came in and the inside of the box - inspite of that I was asked for even more photos and even the seller accepted the return. Mercari refused to accept the return and I had to raise a dispute with my credit card company.
Do not deal with this company - they are a fraud and cannot be trusted

I purchased an item from Mercari, it was broke. I purchase the broken part for $23.00 they refuse to reimburse me ask me to send the item back to the seller. The item was better than the seller described. So they do not honor there shipping policy, they rather hurt the seller. I will never purchase off of Mercari again! I purchased a sewing serger and the thread guide was broke. I emailed pictures and my receipt for a new item

Mercari recently raised their fees and lower their standards! Customer Service is basically non-existent. I had a seller BishopStore that sold me 2 items with the old bait and switch tactic and both the seller and Mercari will not take action! I failed to look at the reviews of this seller but found that they send out products to buyers all the time that are completely different than what they ordered! Plus most of them are cheap items that don't even work. This is fraud! Mercari has collected their fees, the seller scammed another buyer so I'm stuck filing a claim with PayPal.

They immediately took the buyers word that the item wasn't as described. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. I'll be out 164$ and stuck with something damaged and worthless. I just wanted my item covered, and they wouldn't even do that!

I was selling on mercari legit items and then for some reason they shut me down claiming I sold counterfeit items. I had know option to prove my innocence so the said my account was suspended then afterwards I was given 3 months to receive my funds from the sold items after 3 months all record of my messages and conversations was deleted my 400 bucks was stolen and I had know way of proving it so tale a screen shot of all your conversations with mercari they deleted my conversations only related to my money they owe me.

I ordered a Waterpik Sonic-Fusion Electric Flossing toothbrush from a seller on Mercari. The equipment did not work. The seller was unresponsive and Mercari Customer Service was less than helpful. They didn't help troubleshoot the problem or offer to replace the merchandise. It's a sham. Wasted money. Avoid at all costs!

I was doing great selling on Mercari until they failed to send 2 of my direct deposits to the bank for processing. Customer service is horrible! There is no one to verbally talk to and the chat service just gives you generic answers. I have some high priced items on there and Im deactivating because I dont want to risk losing more money. Right now I am about $41.00 in the hole but its not worth it to lose more. I have opened a case and they closed it, saying it was resolved and it has not been. I opened a 2nd case and is waiting for a response. And after reading all of these horror stories Im done with them!

I ordered a jacket that was advertised as a women's small when I got it it was a children's small the sleeves came all the way up to my elbows I sent pictures and there it was right on the listing women's small and they denied my return the main problem is when they denied my return. I just asked why and they wouldn't give me an explanation. They just cut me off. I messaged them two times after that and I messaged the seller and they said it with the seller and said there wasn't a category for that. It's clear I was mislead and they still wouldn't let me send the jacket back. I've had issues with them before but I thought I would try again and I get the same treatment. I don't think I want to deal with Mercari anymore. You can't reach them through anything but messaging so if they don't wanna deal with you, they just complete the sale and you're stuck.

The seller sold a broken item then denied it when I questioned her. I am trying to return it, but the website will not allow me to submit it.
This is my 2nd day. I am sure this is how this scam company gets you by not allowing you to process the return in 3 day window period. Please do not purchase any items from a fraud seller's name.
"taj outfits" 1st picture is what she advertised. 2nd and 3rd picture shows broken and missing part items she sent.

I used to love Mercari, it was my go to site! Then they " upgraded" their app & I was forced to upgrade. What a mistake. All I kept was messages that I couldn't buy things in my region! I'm in Idaho! I tried deleting & downloading, I contacted them trying to get help. They were as useful as their " upgrade" and Rude! Not worth the effort!

I purchased a Nest Thermostat for $110. The seller assured me it was in not broken or defective but when I received it the glass was broken. I made a claim for a return to Mercari, right away, before rating the seller, as they require. However, they denied my claim. Now I am stuck with a broken device.