Mercari

I bought an item from this site. It said it was delivered by USPS but never received them called USPS and talked to representative and was told that according to them item was delivered to a address in my city but not my address and item weighed 2.20 ounces (it weighs10 pounds). Contacted company. They sent email stating I would get a refund. But I did not.

This company is a SCAM. I only gave them 1 star because there is nothing lower

Mercari has been a reliable site for me. Never had any problems buying stuff in the past year. Got hoodies and shoes from there and been pretty reliable for getting my items. Nothing to shotty happened to me yet. Some other people might be just dealing with a hole sellers who try to scam anyway they can. But the site its self? Its manageable and I have been able to get a refund easily. The items don't exist forever unless they are really still there. So unless things change; its been a reliable site.

I ordered TV ears from a seller on Mercari paying $42 for the item said to work. It doesn't work at ALL, and after THREE days, I can't return the item or get my money back. Worse, after 3 days, Mercari reviews the seller FOR ME with 5 stars. Either the seller lied that the item "works well," or the shipping killed the item. Either way, defective items should be able to be returned. The blurb to sell the item said it was returnable, but obviously that isn't true either. I'm very disheartened that Mercari is so unfriendly to those to whom they sell.

My item arrived while I was away, and I was not able to review it in the allotted time, so they reviewed it for me. As a result the sale was final. The item was identified as new but the seal was broken. This is false advertising. They did nothing to help me.

The supervisors when you have an issue are nasty and mostly ignore your emails. HORRIBLE. They have 3500 complaints on the BBB! Be aware of that before using them! Horrible company and staff! They have stolen money from customers, fact.

I set up this neon sign, used a few hours at a time fir total of 10 hours and it's completely burned out.

Contacted Mercari and they said it was past 3 days so would not help.

'BUYER PROTECTION' is a joke. Will not shop on Mercari again.

Buyers beware if you purchase items from Mercari and is canceled afterwards and relisted. You don't get your refunds. You get a run around about it will take so many days to get your refunds or they didn't charge you but in fact you are charged on your bank account and never received refund. Got ripped off big on many items.

Not my favorite website to use, Ebay, Poshmark and Etsy are 100x better. If you ever forget your password, good luck resetting it as they never send a reset link to your email as promised and that's the only way you can reset it, I had to make a new account. Not a user friendly website to use, frustrating for customers.

Shoes were badly worn when recieved but in the description they are listed as fairly new they have spots on them and the pictures doesn't show any of what I saw when I received them I feel ripped off! And I'm having difficulty recieving a refund Bad business

I sold my laptop on Mercari so I could buy books for school and Mercari sold it to a scam. I didn't get my money nor my laptop. Becareful do not sell anything on Mercari. I have all the emails from their customer service and I basically looked like a joker to them.

I bought two things, they got the money from the credit card, and cancelled the transaction by themselves, and they are saying I have to wait 10 business days for my money to come back. I don't even know if they are going to return my money, this app has to be delete.

So u call about items that a buyer sends back destroyed all u get fro Mecari is basically tuff luck and hang up on u also there postage is way off so when the customer receives their item and has to pay more Mecari has the nerve to send u a threatening letter for the thieves this is a great app

Seller AJFunkin on Instagram and Mercari is a scammer. He posts a lot of items he doesn't intend on sending. Then you send him messages he dont respond. He sells collectibles and Funkos. Beware of him. He will tie up your money then just not bother to reply, why post if your not planning on selling? Or maybe he doesn't have the items. He cancels a lot to which makes me think he's looking to find the items in similar conditions as the pics. That's all I have to say is some sellers are just out to make a quick buck or mess with you and then wine about their collections. Well we are out here too bro. Treat people with kindness or respect and quit showing off on Instagram we all know your trashy scammer.

Dishonest sellers abuse the short returns window, sending used items advertised as NEW and gambling that the buyer will not process the return within Mercari's 3 DAY return policy. Then Mercari's return process is so lengthy that it is difficult for the buyer to complete the return within the 3day window! Then after return is complete and your refund is processed, Mercari does not allow the buyer to rate the sleazy seller and rates the seller positively! Un fn' real! Mercari needs to be fined or shut down for unfair trade practices!

Worst site I have ever used, I sold an item and when it got returned it was not even the item I sold. When I went to open up a complaint some generic reply was sent to me stating my account is closed now and I would not be refunded for the stollen Items. Than when Trying to call I kept getting told through an automated service to email them.

Seems to be a total scam.
Bought 2 Hermès bracelets and they never got shipped.
Could not reach sellers as Mercari website I think purposely does not work.
Customer service is terrible and just tries to stall you.
BBB has almost 1000 complaints
BEWARE

Ughhh, terrible customer service by an employee name Kim V. This person did not even try to remotely help me with an issue of receiving a purchase that had a defect. Instead, this person just kept telling me about their return policy like a robot using a formatted script because that is what they were taught without even considering any other factors that may be involved. Beware of purchasing anything from Mercari and God forbid you have any problems and have to contact the customer service/complaint team because you will not be heard. Kim V should not be in customer service as she is a liabilitly and will continue to perpetuate the poor customer service rating that Mercari already has. What a poor representation for this company. Mercari obviously does not listen or read the complaints from customer, hence Mercari's low customer satisfaction scores. Do better!

I received a response from Mercari stating unless I withdraw the dispute I filed with my credit card company for the charge from Mercari they have black listed me from the site. They said unless I with draw the dispute and prove to them that I did I will never be allowed to use their site. Threats appear to be their business practice and also allow their sellers to do the same.

I sold a rare playstation game and used their Mercari prepaid shipping using USPS. I packaged and shipped the game within the 3 business days. USPS lost the game in transit and Mercari says I wasn't protected because I didn't follow shipping protocol. What? This did not make any sense. I later found out that the pre paid shipping label was not insured. Mercari is a cheap dishonest company with terrible customer service. Going back to using Ebay because I would have been protected!

I have been buying and selling on online resale platforms since dial up. I can tell you that Mercari is by far the best one. I have been with Mercari since 2016 and have had nothing but outstanding customer service and excellent experiences. I recommend Mercari to everyone I know. I've made over 100 transactions and any issues I had Mercari immediately resolved. Mercaris customer service has always responded within 24hrs. Any negative reviews I believe are due to self error. I couldnt be more happy with Mercari. Its by far the most trustworthy resale platform available.

Ipad seemed to work the first 3 days. Then the glass screen came off and the touch screen hardly responded! I bought the warranty, too. No response from the ShiSh Corporation, which has no website, or Mercari! This is a lost I will have to eat!

I have been a customer since 2018 and when I went to buy a ps4 for my grandson in another state they cancelled my order flagged as fraudulent credit because of address. Instead of looking at my order history that shows I have bought things before and sent them to that address they just cancelled it. Trying to talk to a person on the phone is impossible and the email or message they act like they cant read and understand whats going on. I have been trying with no luck to explain that this is me and its my credit card. While they may have good deals they dont have good custermer service your on your own.

What is the scam?... hedging their bets with multiple listing of the SAME item on many platforms.
1. Lists TONS of items, gets paid, never ships item and does not reply to messages, hopes buyer will not message Mercari, seller keeps money.
2. Lists items on Mercari, in addition to Ebay, Amazon, etc. Cancels your Mercari order if the same items sell for a higher price on another platform.

This how the scammers of Mercari con buyers. These low-life scammers 'sell' you an item. The buyer pays. Then after 3 to 5 days the buyer will message the seller asking for tracking information. The seller does not reply to the messages from the buyer. One to two weeks after no reply, buyer sends a complaint to Mercari. A few hours later the buyer receives the "cancelled order" email. Takes up to one to two weeks for the refund.