Mercari

Just recently, I bought myself a very expensive item worth $350. Accidentally it was shipped to the wrong address but no worries, I picked it up a week later, but the seller insisted on an early rating which was suspicious. I refused it but mercari put it through anyways. When I opened the package, it was empty. I called the seller out on the fraud in which she says that I scammed HER (the usual jerk act). I filed a claim with mercari, and after a long process of me running back and forth to the post office, getting all the information they needed and explaining, taking pictures and praying, mercari decides to release funds to the seller before the claim was even finished! Do NOT trust this company. Your money is in their hands and it's nearly gaurnteed you won't get it back. $350 lost to an inconsiderate scammer. Run before you get trapped in their stupid game.

After paying for my purchase, the seller cancelled, saying they couldn't ship within the time frame required by Mercari. Seller agreed I could re-buy once they were back in town. Seller then waited a period of time and relisted the item for higher price. When I message about this, seller said they're selling it for someone else and they wanted more for the item. Then she blocked me.

From seller: You accepted the offer: $35
Check order status
Très Chic
Hi there! I had until today to ship ur item, unfortunately I had to leave town for an emergency and am not back home yet! And therefore I need to cancel this order! I hope u understand! I am terribly sorry!

They don't follow there own rules. I shipped with there label following all the rules. Shipped with FedEx and FedEx said it was package safe. The item was broke in shipping which is insured and they didnt reimburse me. I'm going to fedex Thursday and seeing if they collected the insurance. This was antiques. Attaching pictures of what was said. And pictures of the items before shipping

Mercari has no protection at all for sellers, if you sell and item and the buyer claims they did not get what was described in the photo, Mercari will grant them a refund and as long as they use their shipping label they can literally send you an empty package, that is exactly what happened to me the buyer kept the item and sent me back an empty package. The buyer was given her refund and I was scammed. I contacted the postal service and they confirmed the package had no contents and I sent mercari the proof and they responded back me to after 3 days saying its too late buyer was already refunded. It is a horrible horrible company! I took all my items off the site as I will not allow myself to ever get scammed again. Shame on Mercari!

Not impressed with all the seller scams. Lots of Target items with drastic markups and huge shipping fees! For example: I bought a $5 pillow at target and wanted to get another for a friend. Mercati was top 3 hits in google search with lowest price at $15 + $11.95 shipping for exact same pillow (even noted in ad as Target brand) utterly ridiculous and a total ripoff!

I ordered an item, it came in not as described, Reached out to buyer, no return communication. Reached out to Mercari, would not help. So I was out over $75 for an item that didn't work. Do not use, they won't help you!

I listed a couple of items and then they closed my account and asking to provide receipt of all the item i listed. Seriously? Most listed items are from my closet and bought some of it long time ago. Waste of my time. Support service are rude people. Never again.

Most all of the merchandise they sell is fake if you do not review the merchandise within 3 days of receiving it they automatically do it for you and then if the merchandise is not as described which my 2 experiences it was not you are stuck with it
If you do notify them before 3 days that the merchandise is fake they make it so hard for you to return it that most people would just say the hell with it.
They ask for so many pictures then after you send them they ask for more they just want to get you so discussed that you just say forget it
There other scam it when they ask you for information in a email a normal person would just hit reply and answer there fake questions the scam is under there email address it states reply to another email address big time scam so if you just reply to the email you received they will say you never did
They are also owned and operated by a company not in the USA be warned do not do business with them.
You will get screwed ever time

No consumer protection. They only have the seller protection. I just experienced the worst seller I have ever experienced. No customer service to reach unless we spend money on the site. The seller's heaven, unprofessional attitude, rudeness, scammers, and they block the honest customer's account! (other review). I won't visit this site for my protection.

Seller sent item that reeked of cigarette smoke. Odor isnt a "valid" reason to return and since return was requested can warn others either. Reviews with 5 and 4 stars were left mentioning the smoke. The buyers upset enough to leave appropriate ratings likely requested refunds! Buyers Beware!

They do not describe item in detail and when you try to return thay say it was to late.
That's not right. I wll NEVER BUY from Mercari site again. I will also give you bad reviews over all social media

Bought a laptop. It went into a day download and i thought it would fix the glitches. Now... we can't get the internet browser up at all. Comes up... goes down... up down. So I'd like a refund but now out of the three say it's out of the three days. So I paid with PayPal do filed with them.

We are 4 people living in same home roommates we sell online on every platform mercari banned us because we ship from same adress and sell similar products. Got the ID verification still not paying us $2000. Does not protects costumer or seller! People who thinks they are brand expert can report you and you can get suspend 24 hours until you proof. Can not get your problem solved in a day you may need to wait 3 days. Funny think you get suspend and can not message anyone but costumer can write you, costumer think you do not answer them. Really bad quality no need to waste your time and money. Never trust!

I've received two lladros broken. There are articles all over the site that will tell you your cover and to fill out the form below to request a return, but guess what? There IS no form. I tried on my phone then went to my computer. Also when you request help on a certain item, the contact button doesn't do anything. When I finally made some progress to request the return of my $170 lladro purchase, I got the message this item doesn't qualify for returns. I am livid. They plaster the site with how your covered and protected, there is no number I can find to call anywhere, and all the "help" leads you to the same articles with no other options.

They kick me out permanently for a mystery ad and now the kick out my daughter for no reason. Her account was indefinitely suspended for no reason. I had no interaction with her own account. They told her some bull$#*! excuse. MERCARI really pathetic to take it out on my daughter.

In order to get free items, all a person has to do is get an item and the tracking number not show as delivered in the system. Recently, I sold three dolls to three separate people using USPS, all vanished along the shipping route. One person admitted that they got the doll, and didn't pay for it. I sent the screenshot to Mecari, but they don't care. TOTAL RIP OFF.

It's the worst app ever if they not improve the app. They suspended my account and told me that i have more than one account but I have just one account and sell for more than 400$. How the hell i need to create another account? They suspended my account for some dump stupid reason to hold my money. What a scam? Also when i contact them they just repeat the same thing and not tell me what's wrong with my account and not solve it. I have bad experience with this after it. I contact them for 2 times. First they repeat same thing second time they not answer my question. It pissed me off for holding my money

I'm a grandmother who sells my grandchilds clothing on mercari. I've had no problems til now. Out the blue I get a message saying I have multiple accounts and my privleges are being revoked. 'My account will be deleted after my transactions are complete. I demanded proof of these multiple accounts but got nothing. After numerous messages they then told me I made over 27 accounts! What the hell? I only ever had one account. I kinda freaks me out thinking someone may be using my info to make accounts but they will not provide proof. I'm getting deleted but they let others sell fake $#*! and dirty draws! Terrible customer service. I have a deposit PENDING and a transaction pending. I better get my money!

The item that I purchased was sent mistakenly sent to the billing address that was different from the shipping address. In spite of multiple email exchanges where I tried to explain that the mistake was on the seller's side and requesting to return the item, I was unable to get a single meaningful response from Mercari's customer service. They bluntly refused to consider the circumstances and accept the return. Never had I encountered such inexcusable disregard for the customers. Needless to say, I will never deal with them again. And I will strongly discourage other from making any purchases from them.

Cheating transactions! The calculator I bought from the company is not working properly since the screen does not display all the number. I even could not make a contact with the seller because the company close all the contact channels after 3 days of delivery.
Do not buy anything from here.

I ordered something I'm giving for a gift so was time sensitive. After not hearing anythjng for four days from seller and no shipping notifications, I cancelled order and had to find it elsewhere. Overall, super hassled and Merceri will not let you leave a review unless you actually buy it.

I purchased a combo color ink toner set for my printer from a vendor on Mercari. Received just a single black toner cartridge (not even the correct type that should have been in the set) and notified the seller. Replied with "sorry" and you'll have to notify Mercari to initiate a return. Well, they have a "WITHIN 3 DAYS" return policy and I had just left on a 7 day trip. "Sorry no exceptions... have a good day!"
I reached out to the seller again, but didn't get a replay. Tried to follow up and found that I was BLOCKED and the purchase status changed to "RETURN CANCELLED".
I should ave checked their ratings before purchasing. I am surprised their rating is so high at 1.5. It should be NEGATIVE 1.5!

If you file any type of complaint for damages, be aware that Mercari DOES NOT allow partial refunds - even if you want to keep the item, expect Mercari to have you return the product. They make no allowances for partial damages. They want you to ship broken items and the rest of the product back to the seller (wrapped better than the seller sent it to you) for a refund. I have received numerous broken items (which is the seller's fault), but Mercari makes no concessions other than to return the product and get a refund. Absolutely not customer friendly!