Mercari

I paid for a polo shirt, seller fraudulently, intentionally sent me a sport card which I think worth couple bucks. Mercari says they can't do anything about it. What a bunch of crooks! Stay away!

Very great plate form for fake and replicas sellers and proudly supported by team Mercari they just concentrate on their commission they don't care about how brutally seller are Robbing common buyers Shame on Team

Seller sent wrong item. It is extremely difficult to contact customer service. You have to jump through many hoops just to get an email address. There is no phone number to be found anywhere. I sent photos and asked for correct item to be sent. The response I received was that my only option was to return the wrong item for a refund and this must be done within 3 days. Then I received an email saying my ticket was resolved and closed. No, it is not! I explained that I don't want a refund and I certainly do not want the hassles of printing a shipping label plus another errand to post office. I asked again for the correct item to be sent. I was told that the return is the only option. Shockingly horrific management and service. This entire operation is a scam. DO NOT BUY FROM MERCARI. COMPLETELY UNRELIABLE. YOU HAVE NO RECOURSE.

I would've given them 0 stars if possible. Ordered a North face duffel bag. Paid thru PayPal. THANK GOD FOR PAYPAL. Never got an email confirmation from mercari. Found it to be strange. Next morning paypal send me email stating that I was charged for an item from Mercari. Whites 5 days and still no email about this product. Contact Mercari and they tell me to look in my file for the order purchase. But there was none. Found that strange. Tried explaining that to the customer rep via email and they said there's nothing they can do for me. I contacted PayPal and put in a claim. Waiting now for my refund. NEVER BUY FROM MERCARI. THEY HA E SCAMMERS ON THERE. GO ELSEWHERE TO SHOP PLEASE!

I have purchased around 100 items on Mercari and only had a few things needing returned. Mercari was great at helping with the returns and refunded my money immediately!

Mercari has a host of problems as a site. Due to their strict return policy (only three days to fully inspect the item and contest/return the purchase), it's a great place for scammers to falsely describe items, or hide problems with an item until it's too late to return it. Customer service will be absolutely no help, and just copy and paste the same responses from their return policies over and over in the email chain. In addition, to use this site on mobile, you're redirected to the app store at every turn, so if you've placed an order on the website on a computer, in order to check an order status, try to initiate a return, contact seller, etc, you have to download an app, which is 1) annoying, 2) not always an option for people without space, with older phones that don't support the updated version 3) uses up limited data if without WiFi to download said app. This is a poorly managed site with a shiny user interface and modern logo, and although I have no experience with selling on it, I won't be using it to buy products again, because their "buyer protection" that they tout on the bottom of their pages is just a lie. Protect yourself and buy from a more reputable site.

I can't believe they people sell counterfeit items after I received my item I knew it was fake they did not want to let me get a refund or send me a return label they just want that fee I will never use this app again and I will let everyone know how they work they die for that fee

I've been using p-mark but decided to try Mercari since many ppl mention it. Sold an item, at discount, print the label. I go to drop off and the shipping company they specified refuses to ship. No option to change or update lable. I guess they learned not to do business with Mercari. I had anothrr user hit on me. And the admins delete msgs as they like. I let the seller know package was refused - Mercari deleted it. Like, really? It's complete BS

Love Mercari!

I joined Mercari in January of 2018, so I've been using this platform for almost a year now. I have really enjoyed buying and selling both on here! The app is very user friendly. I have been able to find a variety of items when buying (sometimes things I wasn't even looking for haha) and have sold things that I impulse bought and couldn't return! I HAVE made money on this site and I have been able to withdraw this money to my actual bank account! If you are on the fence about it, please give it a try!

I ordered a pair of black flats ladies shoes from a seller. They fell apart while wearing them the first day! The soles split from the upper part and the buckled hung off! They had been held together for shipping by two sided tape! On closer inspection, there were places where the vinyl was coming off and hanging there in several places in the shoes. I have tried and tried to get a hold of Mercari to get my money back but no one ever writes back. WARNING: DO NOT PURCHASE FROM THIS DISREPUTABLE COMPANY.

I purchased what was called a David Yurman necklace from Mercari. A few months later I took the necklace to a David Yurman store to have the length made longer. Their jewekers refused to work on it as they said it was not authentic David Yurman merchandise. DY does not provide documentation. I contacted Mercari they would not help unless I paid for an appraisal and they would not help beyond 30 days since the purchase. BEWARE!

I ordered my merchandise in June, it is now September. Several emails, no response.
Do not, under any circumstances send them any money. They have taken mine, and will not respond to my inquiries

They say they protect their sellers but they offer no help! I sold an item and used 2 bubble packages and also wrapped the item in bubble wrap, the buyer claimed it came broken! No pictires no nothing, she wanted a refund, she requested a shipping label from them, they approved it she sent the item back. However they issued her refund without me even getting the item back! Wtf! What if she used it? What if it's not even the same item I shipped to her? They just issued it without even making sure it's ok! Do NOT sell on this bull$#*! app!

I searched for a discontinued item and found it on Mercari so I took a chance and purchased it. Big mistake. Item came promptly but it is not at all what I ordered. I ordered a nail polish and got sent a setting spray. I've tried using their return system on my phone and two different computers and it says to put my information into a form that doesn't f***ing exist! I've now been on hold for over half an hour (they keep telling me during the hold music to call back during normal business hours but IT IS NORMAL BUSINESS HOURS IN THE PACIFIC TIME ZONE THEY MENTION). I think I'm just screwed and am not gonna get my money back or the actual product I ordered. It's BS. DO NOT USE THIS SITE.

Stay far, far away from theeis sham of a business! I purchased an item on January 26 and got notice of it shipping February 1. When there was no tracking available (usps said label was created but no product) I messaged the idiot that I bought from. Next day I received an email stating seller cancelled order because of problem with paypal payments. Wtf? 11 days, order confirmed and shipped on my page, no communication with idiot seller and then an email saying its cancelled. When I attempted to contact mercari... hahahahahahahaha... on hold for 10 minutes only to be told too many calls on hold and goodbye. Wow... both this seller and this business are horrible and I suggest to make your purchases aanywhere but here.

I've been using Mercari for a long time, with over 150 transactions (buying and selling). Recently I purchased a Dyson Hair Dryer. When it arrived, I went online to register the device with Dyson. The item popped up a different model based on the serial number & was marked with no warranty. Alarmed, I called Dyson to see what was going on and found out the machine is listed as Stolen/Fraudulent. After several emails to Mercari with no response, I contacted my credit card and opened a claim. Mercari then suspended my account. It's been over a week and Mercari is still letting this person sell stolen/fraudulent Dyson hair dryers and will not allow me to use the app, even though I returned the hair dryer to the seller. Way to punish the buyer and reward the seller. Very disappointed and disgusted with the lack of ethics, communication and follow through with this company. When a customer reached out 3 times requesting a call, listing a phone number to discuss what to do with stolen/fraudulent items being received and receiving nothing but an automated response is just plain horrible.

Purchased a set of AirPods from James10 on the site. Had them one week and one went out. Called Mercari and they told me I was over my limit to return of….Get This…. 3 Days. Took them to Best Buy to diagnose and they wouldn't touch them. Said there was something not right about them. They all but said they thought they were not legit.

‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼Please be aware once you order an item they will definitely deactivate your money
Fronlm you bank and not mail you the item Paige215 was the seller I had and she said she forgot to send my item 7 days later when I messaged her. She kept my money. Now paige215 blocked me, but the office of MARCARI has never ever called me, nor text me, nor email me. How terrible they take advantage of a social security person. But I learned the hard way. God is there and I hope they will later on see that. Shame on you Paige215.

Ridged policy no room for compromise. Not a satisfied customer. Seller misrepresented their product. Resulted in additional cost to me. Mercari was not impressed. Supported the seller.

I've been selling on this site. So far I've lost over $300. The concepts and the idea of it and the low Consignment percentage is the only reason why I keep using it. Their site is not clear to use their rules are not cleaR. Honestly I feel that they really don't give a $#*! about their sellers at all They don't give coupons but it's far and in between the actual dissatisfy cas they don't give coupons but it's far and in between the actual distain I get over and over again. This is why I sell and I will never buy

I sold my prom dress on this app, got the money for it. I requested to get the money transferred to my bank account and eventually the money did get transferred. Litterally ONE day after my money got transferred, it was gone. I check my bank summary on my bank's app and it says that the money was taken out by Mercari, now this doesn't make sense because I never took the money out let alone there was no reason for them to take it out considering the buyer gave me a good rating and still has my dress? I contacted my bank and they are trying to help me get my money back. Wouldn't ever trust this app again I would never use it. Unless you want to get robbed, I would stay away from this app!

Mercari has the WORST customer service I've ever experienced for ALL websites or apps. They never answer your call and no reply to your voice message left. When you have an issue related to your account, they either have no reply, or they never solve the issue for you.

I am a buyer on the app and I knew it was too good to be true. I found a game console for my daughter and have been waiting over a week for the seller to ship the item. It says that the server has 3 days to ship the item and it says that I purchased it 7 days ago... I'm very upset and feel like I was scammed, The seller is not responding and my daughters birthday is on Tuesday. I'm out 170 bucks and no game for her. I'm so pissed. I $#*!in hate this app