Mercari

I have been selling on this app for almost 2 years with over 2400 (that's right. 2 thousand and 4 hundred) positive ratings. I worked very hard. My response time is less than 60 seconds and I ship daily. However, with the recent March 2017 update, this changed entirely. New listings will NOT show up on the general search page or home page. I listed something for sale and checked it a few hours later, I couldn't find it. I used my friend's phone to search it and nothing. Even after I filtered down to the specific model, color, size, brand, and etc, NOTHING. I contacted customer service via email (they don't have a number for people to call) to find out why. They told me that they recently implemented something new "to prevent crowding" as they call it. This really sucks. No one will buy from me if they can't see my listings. This feature reduced my sales by 90%. This is one huge step backward. Mercari had A LOT OF issues, I didn't complain because it was FREE to sell. Now, they charge sellers 10% selling fee. Hopefully, enough people will complain about it and they will go back to the way it was or something different. Because if enough sellers leave, it will effect them as well. If you are thinking about selling on this platform, just beware of this feature. IT'S SO BAD. I have already moved on to other selling platforms because I need to move products everyday. A large chunk of my income is depended on it. Until they change this feature, I'm probably not gonna go back to them.

I'd give zero if I could. Been buying and selling on this platform (and other similar platforms) for years with little issue. But recently bought an item that stated it was a signed item by a specific person. Received the item but is signed by a different person. I have authentic items with signatures of both, so I submitted a side by side comparison adding specific notes detailing exactly why it was not the signature the lister claimed and return denied (like, within minutes). Mercari closed the transaction with no possiblity of recourse- didn't ask for more information, didn't allow me to supply additional evidence. So even if you continue to dispute, which I did, it becomes "not possible" for mercari to authorize return because funds are released to the seller and they refuse to refund. Customer service gave canned answers over and over and over, refused to escalate my dispute or offer any specificity for the denial. Basically threatened me when I said I would report their lack of adhering to their own guidelines and refusing to address my issue. This item isn't even that valuable, but dang it's the principle of the thing. I was defrauded by a seller and mercari refuses to thoroughly address it. At this point, my only option is probably just to chargeback and get a lifetime ban. It's literally pathetic. Don't buy anything you could have authenticity concerns over from this site, ever unless you personally know and trust the seller. You have no protection as a buyer.

Love this site for selling or buying. I have sold over 100 items in two months, much more than I ever would on eBay. Mercari also has the lowest fee for selling out of all online selling stores. I had an issue with a scammer buyer and they actually got me my money! The buyers are Mercari are awesome as well not like the buyers from eBay. Though Mercari does have flaws they are a growing company that I think blew up too fast for them to keep up with at the time. It is getting much better and I never once had a problem with customer service. Calling may take a little longer than most but as I said they're a fast growing company this issue will be fixed sooner or later, but you can always email them as well. They respond quickly with an issues you have. Overall my favorite selling app, wish this site didn't get such a bad rep give them a chance to correct their mistakes and keep it moving. I got scammed on eBay for 350 dollars a month ago and I'm still in the process of getting that money returned. Not hating on eBay but to act like it is a much better selling site you're crazy. Mercari will keep improving if more have known about this site I probably would have sold over 200 items. So if you're a buyer looking for cheap goods download Mercari and give it a chance you won't be disappointed! All small independent sellers should try selling on this site, you won't get out sold by larger companies.

Like many people, the pandemic has put a hurt on my finances - so I decided to clean out my closet full of luxury handbags, some shoes and jewelry. Everything was going great - real great. But, they make you pay $20.00 to authenticate handbags - and if you decline (because you know it's real) they will do everything in their power to nit-pick you off the site. For example: suddenly making your posts inactive or deciding something is lost in the mail and refunding a customer without talking to me! So rude! I was tracking the package in question - and it would have arrived late - but just how the USPS works at the moment - not at all. It was wonderful UNTIL it wasn't. At the moment I hope everyone stops selling there. As a seller can't reach out & speak to anyone - so you're left with a dictator-style situation. Sorry. I like a democratic company where I can at least reach out and talk and see what we can do together to warrant whatever problems arise - but no. It's Hitler - or nothing at all. Good riddance! I used to love this app - now I detest it.

I have been selling on Mercari for several months now, having earned over 120 five star reviews, 100% customer satisfaction. I also made many purchases. Mercari decided to change their shipping policy, and listings automatically defaulted to seller paying shipping. I had an item on sale for $25.00 and my original posting was buyer pays shipping ($15.00, it was a large object). Because of the default I ended up making $7.50, having to pay the $15.00 myself. I have been in contact with Mercari multiple times, and have written negative reviews on other sites. I also filed a complaint with the Better Business Bureau. Mercari's response has always been they were sorry but unable to do anything, not taking responsibility and blaming me. I truly loved Mercari (was fed up with selling on eBay), but any company that refuses to resolve such a simple issue doesn't deserve my business. I pulled my remaining listings (dozens of them), and will no longer buy or sell on Mercari. If I can just steer one person away I'll feel better about it. They are greedy, do not care about sellers and any company willing to throw away many years of potential profits over a mere $15.00 refund seems on the road to self-destruct. I do not wish to hear a response from them, but their practice is to try and act like a caring company (they are not). It's tempting, but if you sell they will get you eventually.

I lost money selling stuff on the Crappy app. If I could give it a zero I would. They lost my first purse i wanted to sell. They take a charging fee too. You are better off selling it on offer up. DONT WASTE YOUR TIME AND MONEY

I'm disabled, which is why I used Mercari. I purchased an item for less than 10.00. It arrived broken. The Seller used almost no bubble wrap to wrap breakables and then mailed them in a thin plastic mailer. I documented everything to Mercari with pictures. Their decision was that I had to return the item in 3 days before getting my money back. I explained repeatedly this was punishing me as I do not drive, have a life threatening illness, do not own a printer and was a new resident of the state I'm currently in and know no one yet. Mercari kept telling me to find a friend, a neighbor, etc. I don't know about you but I don't typically appreciate a new person moving in contacting me to do me a favor before they even know me and I them. The world can be dangerous! Mercari said it was a "rule" and if not returned, they would release funds to the Seller who should have known how to mail something properly and didn't. She didn't have to do anything! And no amount of asking Mercari to look at people's circumstances mattered. Stock answer-- it's the rule. Sick or dying, too bad. They care not! I thought they could at least make some decisions based on intelligent thought and reasoning. They treat handicapped customers atrociously!

I sold multiple items on this site and was never paid. Hard lesson learned! I will never sell on mercari again. Stick with Ebay it's so much more reliable!

I made a purchase and the seller only sent part of my order which was for $450 when I complained Mercari went ahead and automatically give the seller a positive rating then completed the transaction with no resolution by the seller to complete my order, then closed it all down as if it was all good. They do not protect the interest of the seller in any way at all and have arbitrary timelines that progress a sale even if there is a need for resolution by the seller. DO NOT USE THEM!

WARNING ALL OTHERS.

Seller named: beeautyinlife

Stupid seller cancelled my purchase without notice. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. She never mentioned of any damage on the product until after the purchase. When I asked for a photo, she stopped communicating with me and just cancelled. Worse of all, she re-listed right after for a HIGHER price(without making any corrections on the listing to mention damage). Wtf? When I looked at her records, she had dozens of cancelled transactions.

The app doesn't allow buyers to leave negative reviews after a cancelled order which is stupid you can't warn others.

Seller should be banned from the app. Flag her account! Why is Mercari still allowing her to sell on their platform? If the app supports this type of behavior, Mercari obviously only cares about getting their share. They'll side with whatever is beneficial to them. They don't give a $#*! about BOTH buyers and sellers. Their response is always general answers that doesn't do $#*! to solve your problem.

Don't buy anything from this horrible seller. This is the worse app I have ever used. PERIOD. Run. Save your the headache. Trust me, not worth it.

Today was my first time using Mercari, and it'll be the very last time too. I tried to buy an item that I found listed on Mercari through Google, and in order to buy it I opened a Mercari account for the first time. Mercari has a make offer function and I thought the listing price was high so I made an offer that was $10 lower than listing. The seller accepted my offer, but after the seller accepted the offer, the transaction actually failed. The seller wrote me and told me this has happened to her multiple times; when people made offers and she accepted, the transaction would for some weird reason fall through. So I just decided to try again. But when I was trying to make the offer again, I saw that it had been advertised on the items page that an offer had been made and that it failed, and suddenly this item was in two other people's carts. (Mercari must've notified these people who were watching this item about this failed transaction of mine, so suddenly everyone was trying to buy it.) So instead of trying to submit the offer again and losing it while waiting for the seller to respond, I just paid full price. This whole experience was STUPID! It sounds to me like there's a giant flaw in the system. Why would you provide a make offer function if it doesn't work? Are you intentionally trying to sabotage the buyers' success so you can create opportunities for the item to sell better? Well good job, you may have made this item sell at full price, Mercari, but you lost me as a customer FOREVER! I'm definitely going back to eBay and NEVER coming back to Mercari again!

I'm reviewing as a seller. I found this and figured it'd be a good way to sell my items faster since I have them listed on eBay and Poshmark. Unlike the two other platforms, Mercari doesn't allow listing items from the desktop computer. I don't get why. I would have to transfer images to my phone just to upload on the app. It also won't let me copy and paste product titles or descriptions. Then the app refreshes too quickly, that when I upload images and leave the app to get more information, the app closes the "listing" window. Plus, this would just encourage sellers to make errors since it's hard to work with the small device, at least in my opinion.

You can only upload FOUR images of your item! FOUR is not enough. I would say the low fees and shipping options are the only reason why it's better than Poshmark. Only allowing four images is definitely going to encourage problems with potential buyers. They won't get the idea of an item just from four measly pictures. Sorry, but I rather not risk having every other problem everyone else here seems to have. Mercari has potentials but some of these things need to change.

I purchased a so call "Saffiana leather Furla bag" I went to request a refund as the bag is fake. The material feels like a sort of PVC material, parts of the bag are glued and not sewn, the stitching is off, there is no tag or I.D. number, all of these things scream "knock off." However, it was listed as it was a "Furla Saffiano leather bag." The site will not allow you to complain at all. I go through all of the steps and it will not let you submit any type of criticism. The only box it will allow you to check is the "I received the package and accept the item." If you do Not submit a review, it will submit it for you and you can Not complain or get a refund. "SCAM!" This site is a scam, I am out money, Mecari sit has no human contact. The site will not even allow me to email them. No phone number to call them either. Do Not use this site to buy anything!

Don't buy from mercari I purchased one time from them someone tried to sell me some quote advertised rose and gold size 7 Doc Martens they arrived pewter Chrome size 6 clearly says size 6 on the label tongue of the boot the seller refuse to respond to my questions about why she did this and mercari delayed responding to me a week or more after several emails with photos sighting excuses that I waited to pass the three days to contact them and I did not contacted them immediately the day I got them and also lying about other things such as not being able to open heic formatted photos from my phone which is what all phones phones use and photos making excuses as to why they won't refund the money and giving me a huge household save yourself a headache and do not purchase from mercari I've had no problems with Poshmark or eBay

I was just told by Mercari, that I am not allowed to sell genuine US minted silver eagle coins, minted in the United States, and they are also certified as genuine by reputable coin certification agencies like PCGS and NGC. I do not know why any US American would continue to use Mercari, knowing that it's banning the sale of genuine US minted coins. American silver eagles are as American as baseball and apple pie. I was shocked.

Of all the orders I have ordered I typically have not had too many issues but over the course of 8 months 3 of the orders I have purchased have been frustrating. One order from June of 22 the seller sent wrong Item, I know what I bought and what description section says, I tried to message seller and no response… then in November of 22 I offered an amount for a set of hair products the seller accepted offer and then never sent order, now am dealing with another order that the seller only sent one correct item, description section says one thing and never sent part of the order. When I messaged her she says sorry for the mistake and has the item but never offered to send, then when I ask her if she plans to send that item she says she needs my address and typically can't create a shipping label without my purchasing something else, are you kidding me? It's your problem seller not mine, figure it out…. It's not hard go to the post office or UPS, write my address on the envelope and they will print label…. So over this app…. Will not be using anymore… too many issues and stress just to get the items you order.

Using Mercari is a nightmare. Many of the things you need to do can only be done on the app, which is not intuitive at all. After cycling through the same screens over and over for at least 8 cycles under the guise of security measures, I was finally able to log on and place an order. After two weeks the order had not shipped, even though I was charged immediately. I tried to contact the seller, but I couldn't receive my authentication text because my phone number had been tied to the wrong account. When I finally got that fixed, I contacted the seller to find out when my item would ship. Nothing. No contact. Crickets for a week. I finally tried again to get into my account and cancel the order only to be directed to use the app. You can't do anything on a regular web browser, it seems. Even when Mercari sends an email with a link to take some action, it can't be done because the web version has almost no useful features. That may be fine for those born in the 21st century who live on their phones and tablets, but I'm much more comfortable using my laptop, so when it comes to using Mercari in general, I'm forced onto a tiny screen with a poor user interface. I've now gotten through the hoops to request a cancellation for my unshipped item, and so I wait. No help so far from Mercari's so-called support, so I don't think there is any actual buyer protection. Even if I find a killer price on an item, I won't try to use Mercari to purchase it. The platform simply isn't worth the headaches, and I don't appreciate paying for items that I will never receive.

This sight is a complete joke. Ordered some headphones for my son's bday as they were $90 here and I wanted to get them fast as they claimed to be new and only had one pair available. Well I didn't open the box as they were a gift. Gave to my son this weekend and they were scratched, full of dirt around padding on ear part w/ hair on them and surprise they don't work. Here's the best! You have 3 days to return and if you don't they even write a review for you. So the reviews you see are fake read message below to verifying this. Here's another thing. Had to get a new pair from Wal-Mart. Look at the difference. They are not even real! If you have money to waste order here. Shame on them! Scammers! Watch this guy will change his profile cause I'm calling him out. Karma is ugly. You do dirty. You get dirty. Hope it hits him in his pocket book like it did mine. I'm not adding my proof of purchase info. There's your proof I ordered. Hope my bank handles it and he never gets away with it again. I will be going to the BBB. I'm not stopping. This is wrong!

Purchased an $80 dollar item. Due to mercari's policy, you aren't allowed to see or request tracking info for 3 days after items ship. But if you dont contact them to get tracking then you can't get a refund when item arrives. Once the item arrives you have 2 days to rate the seller to complete the transaction, OR THEY RATE THEM FOR YOU. There was no update on the shipping, no tracking. I asked the seller, no response, then this morning, I got 5 emails in a row, just minutes apart minute apart"order delivered" "rder shipped" "c"plete transaction" "tr"saction complete" In that order. I was scammed. Item never arrived and Mercari said "we "n give you 5% off a $20 purchase for your $80 + tax and shipping loss.

Been using my car for well over a year never any problems hundred percent positive feedback I've sold and purchased out of the blue today they told me my account was suspended due to suspicious buying okay what is suspicious because I bought something that is a little more than what I usually buy I don't know and you can't speak to anybody of course on top of that I had a ballance they will not let me get now two point blank they still make money and I have been looking into this and they have stole hundreds and hundreds of people's money and done the same thing I will be looking into a class action lawsuit at this point for those of you still usually app and liking it make sure you transfer your balance as soon as possible because they will revoke your privileges the first chance they get which doesn't make sense considering we are how they make money buyers and sellers beware take heed to what others have said

Terrible website and terrible experience. My first sale, I sent out a 4K blu-ray, but I didn't get a tracking number because I wasn't offered that option at the post office. The buyer said that he never got the package and that the tracking number didn't work (it was a receipt number). So because the buyer won't rate me, my transaction was cancelled, and the buyer got my item for free. If you don't get a tracking number, you will be screwed and taken advantage of! Don't sell with these guys! I reported my problem, and a customer service representative scolded me and said that this was my last warning and that if I didn't use tracking numbers going forward that they were going to revoke my ability to sell. Well, I'm canceling all of my listings and never selling here again! It's a freakin' joke!

DO not use this app FULL OF SCAMMERS AND LIARS. I Bought a fake channel bag for 1000 and the user lied and said it was real and they took my money will not refund me I contacted my bank and field a police report against them and they were forced my court order to release my money back to me. The seller was in trouble and the app. The seller had to pay a big fine for that. DO NOT USE THIS APP STAY AWAY

Be careful they can to take your money and give you the wrong product Rick you have a girl pretty good I thought I hit gold fighting all this make up for cheaper prices but then if you order something if you got the wrong order they wouldn't give you your money back and you just be stuck with it I would not recommend it it's not worth it