Mercari

Customer help is useless. Wanted to return an item and they said no, even though the item was decitful

Do not get scammed by Mercari like I did. Do not type in your credit card information! Stay away! Or be prepared to pay.No customer service help.

Ordered an advent calendar. Seller sent me a box of xmas ornaments. She acknowledged her mistake. Mercari on the other hand are stupid. They acted like I was trying to return something because I didnt like it. Threatening me to return the item within 3 days durning Thanksgiving after I told them I was going out of state. So they extended it and said that I had one day after returning home to send crap back or they were keeping my money. Meanwhile. None of this was my fault. I had to pay to ship it back bacause I dont have a printer. Dont want one. So when I sent a pic of the return label and told them they owed me 16 $ for the shipping. They got all $#*!ty... how dumb are they.?. Well the items I received were items she sold for 25 $ amd my item was 50$. So if I kept the stuff she sent. Shouldnt it only be 25 $... no. Not those dumbasses. I'm going to my bank and blocking the payment. I'm sobover them. They also allow fake pandora to be sold and that report button doesnt work. They are scammers along with their scammer sellers

It was my first purchase and my last. After the tracking info never updating beyond "Waiting on seller to ship", I tried with no avail to communicate with the seller. The support system is a complete joke and nothing but canned auto-responses followed by canned "Your issue is resolved" emails. My inquiries were never resolved. Furthermore, once your issue is tagged as "resolved" there is nothing more you can about your issue on the website. Not even an option for "My item was never received." Then the seller marked the item as shipped and received. This status change eliminated my ability to make additional inquiries about anything regarding the item. I was prompted to leave the seller a review, but I could only do so if I check the box as item received. Whether or not the website is legit or not remains to be seen, but the sellers have all the cards to take your money, ship nothing and then mark your item as shipped AND received. AVOID THIS WEBSITE LIKE COVID, BECAUSE COVID WILL BE THE EXCUSE MERCARI.COM WILL AUTO-RESPOND WITH WHEN YOU INQUIRE ABOUT ANY PROBLEMS WITH YOUR ORDER.

Completely un merited shutdowns.
Can't see the difference between the authentic and fake items. Horrible costumer service. Complete idiots...

Mercari is scamming and charging more for packages after they have been shipped and deducting from seller profits. Beware

I did not set for free shipping I always make sure pick buyer will pay shipping check every times I post it.
But end up somebody buy them realized it is free shipping

So I have to cancel.
I get letter if I cancel too often it will be deactivate my account
That is not cool.

Also
About my chloe wallet
I purchased my chloe wallet in tokyo Japan chloe official store back in 2005
I have 2 chloe bags from official store they don't have YKK. I can prove it if i take it to offical chloe store for real or not
I am very worried buyer might switch iteam.
Buyer said real Chloe have to have YKK.
That is not ture. Makes me very upset.

Mercari should protect seller from uneducated buyer.

Buying

Seller wrote about perfect condition about vs pink hoodie
Then I recived many stains and hole

Seller wrote perfect condition there are picture of juicy coture box and breslet
When I recived stores are missing no box
Even i messege about box.

Most of mercari profiles are fake they have the same description and phone number the only thing different is the picture. Easy scam

This is a terrible website they allow sellers to promise you something then they turn around and cancel it after you made the purchase jack up the price and sell it to someone else after they sold to you. They also allow sellers to sell broken items and refuse refunds. Also sellers have a certain amount of days to ship and a lot of them do not ship st all making you wait and request a refund I mean if your going to list it you need to sell it. I ordered something for my daughter she was so excited about it and the seller cancelled the order didn't message me then I find the item was relisted minutes after she sold it to me communicating with me that she would ship it out Tuesday. Then the next day I got a notice she had cancelled the item relisted at a higher price and sold it. This type of stuff should be illegal. Another time I purchased an item and a lady messaged me said she would ship and I waited a weeks messaged her she never got back to me so Mercari cancelled the item. The problem with these is it doesn't allow you to rate the sellers unless the purchase is made and delivered so you can't warn others of the seller unreliability or dishonesty. This company allows anyone to sell anything and it can arrive broken and if you dont rate them they still get paid anyways. I ordered a gift for a friend and it arrived broken I tried contacting the seller they responded with sorry it was sold as is and no that was not in the description so they got paid and Mercari refused to refund of return my item. I am just sick and tired of the way they operate they are a dishonest company and allows liars and thief's and scammers to be a part of it. I really think they should allow rating whether or not your purchase went through.

Terrible customer service. They don't stand by their buyer protection guarantee. Stay away... far, far away from this site... it's not worth it.

VERY UNPROFESSIONAL. The only way you can contact them and actually receive responses is through Facebook. You are not a high school teenager. You are

Love mercari for both buying and selling. No issues for me at all. I find great deals on things I need and have sold tons of stuff too

Sold us a phoney chanel bag with fake letter of authenticity
When you write they ignore
Dont fall for their crooked business tactics

I ordered my dad 3 Cincinnatti Reds bobbleheads from Mecari for Christmas, They came in a box that was taped up so I wrapped it and he opened it up when we celebrated Christmas as a family. ALL THREE BOBBLE HEADS WERE WRAPPED SO POORLY THAT ALL THREE WERE BROKEN. One was completely broken in half, one was missing a bat and his foot was broken and the third ones face was broken. This was a gift for my dad and when I called they refused to refund my money or replace the broken bobble heads because it was not within three days of receiving the package. Why would I open the box, it was a gift. DO NOT ORDER FROM THIS COMPANY. THEY WILL NOT WORK WITH YOU AND THEY PACKAGE SO TERRIBLY THAT THE MERCHANDICE WILL BREAK. I am so disappointed and will never order from Mecari again.

$#*!ING GARBAGE GO SPEND YOUR MONEY ELSEWHERE BECAUSE THIS IS NOT IT. CUSTOMER SERVICE IS THEY MAKE YOU WAIT DAYS JUST TO GET A RESPONSE AND THE RESPONSE IS NEVER $#*!ING USEFUL

Beware buyers and sellers, MERCARI is a RIPOFF scam!

This company (APP) marked my items as sold, sent me shipping labels via email, I shipped the items, the moment the buyer picked them up they canceled both accounts. I paid $6 more for verified signature since my items we worth $2800, still they are refusing to pay me.

I have proof of purchase and full payment to Credit Card companies of these items!

I have emailed them, called them, nothing. It has been a month. The "Customer Service" rep and the "Compliance Team" person all one person pretending to be two different people.

I have done a lot of internet research, MERCARI has complaints, petitions and consumer affairs complaints againts them in the thousands. They have illegal tactics like asking for your Social Security number, they keep buyer and sellers money with no explanation.

This is illegal. No one has the right to keep your money it must be given back.

I urge anyone that has had a problem with MERCARI to contact federal trade commission (you will get to talk to a real person at the FTC within 3 to 5 minutes of waiting on hold) (unlike MERCARI--who never answers the phone or an email) and Internet crime3.org. (IC3.ORG)

The more people that file complaints the faster you will get your money back. Federal trade commission will get your money back.

I am new to Mercari. My 1st transaction went smooth, not one problem, however!, my 2nd transaction was a disaster. I saw a ring that Bruce316 was selling, I sent him a message regarding size availability, he answered quickly that he would check to see if the size I wanted was available... 3 days later I never heard from him so I had to send another message with the same question. He finally answered, he had the size, so I purchased it... 7 days later still no notification he had shipped it so I had to ask him if he was going to send it or if he had sellers remorse?. HE TOLD ME SOMEONE STOLED IT AT HIS JOB! And he had a bigger size if I still wanted it. I told him to cancel the order. I paid by Paypal and submitted a cancelation request. 5 MINUTES LATER HE SENDS ME A MESSAGE THAT HE MIRACULOSY FOUND IT! WOW! IT'S NOT MY JOB TO CHASE DOWN A SELLER! BUYERS BEWARE! I WOULD GIVE HIM ZERO STARS IF IT WOULD LET ME. HE DOESN'T DESERVE 1!

I recently sold a swimsuit on Mercari. It was a mismatched size, which I disclosed in the item description and showed pictures of the size tags. The buyer was unhappy with the swimsuit once it was received because the sizes were mismatched. Basically, she bought this swimsuit without reading the description or looking at the pictures, which is not my fault in any way. She asked me for a return, but I declined, as I did nothing wrong. She decided to file a claim with Mercari for a return. Mercari's return policy on their website says all sales are final, unless the item is damaged or not as described, which did not fit in this case as I was very clear in my listing. Despite this, Mercari forced me to accept her return, without even contacting me for my side of the story and obviously not even looking at my listing from which the suit was purchased. When I emailed them, the refused to help me at all. They said they couldn't tell me why this return was accepted and basically I was out of luck. They told me they were sorry the transaction didn't go how I wanted and offered me no explanation or solution. I've tried calling their customer service number and have waited on hold for over an hour over the course of the last few days and no one has answered. I decided to file with the Better Business Bureau to try to help me. I just wanted them to investigate my issue. No one would even look at my item listing to see I did nothing wrong. Every response just kept telling me to let them know if the return arrived in a different condition than I sent it. They refused to say anything else and closed the case. Mercari does not care about its customers. It advertises seller protection, but always sides with scammers with no investigation into the issue.

I have sold few items on mercari.
I would pack them and ship them with the right weight and drop the off at usps with 0 issues. I never had teller at usps told me my item was over weight.
Example. I sold iphone which weight 1 pound and shipped with 0 problems and kept the receipt incAse mercari charges me additional due to wrong weight and i would even ask teller. Hey is my weight correct and she would say yes and i leave with receipt showing i didnt have to pay anything extra due to weight and when buyer gets the item and closes the transaction i get notification from mercari saying my item weight was wrong so they took 6.01$ from my money before i can transfer it to my bank. Without any invoice. And when i email them with pictures of the receipt attached showing 0$ Was paid at usps when i dropped off the item. They would simply ignore me and keep my 6$. They done this to me 4 times out of 5 items i sold. Also when u get paid. Money does NOT go to your bank. You have to transfer it from mercari and they also charge you 2$ for instant transfer. This app is full of thieves. DO NOT. DO BUSINESS WITH MERCARI. THEY ARE THE WORST. THEY STOLE OVER 25$ from me. I deleted the app. And back to using ebay. DO NOT USE MERCARI. IM
WARNING EVERYONE HERE. THEY ARE THIEVES.

I ordered a costume and it was not shipped or received and when I went to cancel the order, it had just disappeared all together. Scam

What I learned with my first (and probably last) experience with Mercari is that it is not a safe place to buy. And not because I think sellers there are all fraudulent and dishonest, but because Mercari's policies seem better designed to protect a bad, dishonest seller than a buyer in danger of being scammed. Mercari promises safety and protection to buyers but, in my experience, it provides none. You buy something that turns out to be nothing like it was described (as I did), or arrives broken or maybe never really worked... whatever the problem, Mercari makes it very difficult for the buyer to report or find help with the problem -- or perhaps more importantly to Mercari -- find a way to return the item and get a refund. And this is by design, starting with Mercari giving you very little time, only a few hours after your item is delivered to initiate a "request for a return" (which may or not be approved) and which includes providing pictures of the item as when it was first delivered (how many people have that?) and some such ridiculous requirements. Then you realize it is nearly impossible to find someone to contact and get help with your return request, you look for and find no way to report the problem or to get some information and guidance. Given the lack of support and how little time you're given for the return request (which may or may not be approved) and other complications, you might decide to take the loss and let the seller keep your money, but punish him/her with a negative review. And this is a choice, because at Mercari you can't do both... request a return (which may not be approved) and leave a negative feedback. This means many negative experiences are never reported, even though it is feedback that could warn others about a bad seller. So, if anything, it is not the buyer who gets the most protection at Mercari but those bad sellers who take his/her money. My experience has taught me Mercari is not a good and safe place to buy. And may be not a good place to sell either which is why I will stick with Ebay for now, where buyers do have some protection.

I have been waiting on a side table for 3 momths. 3 months. Yhey take your money and offer no help. DO NOT TRIST THEM. THEY ARE A COMPLETE FRAUD. Is 0 a rating. That's what I would give it.

The real product is so much better than the picture. We just got back from DWD so I won't be wearing them for a while.