Mercari

Well has a. Buyer its great but has a seller its pretty bad. The support is garbage at best. Better hope there's not an issue with anything you sell because what happened to me should be criminal. They lie and say invalid tracking numbers but they are not they do not help when your dealing with a real a**hole customer that just won't wait for a day or to for mail to update theres a pandemic going on people sh*t is slow. Bottom line i have sold at least 50 things and I have wonderful feedback and only had 2 issues with same customer and both times mercari gave back refunds without contacting me at all just beware ebay is much better for sellers. Also there are a lot of lazy sellers and really bad buyers so make sure you don't let people with zero feed back buy from you.

Like many who wrote below, I sold an item on Mercari and then never received my payout. Attempts to contact them to get it have all failed. Just use Ebay, someone at this business has taken an unethical decision to rob people of promised funds.

Mercari now demands personal information such as social security numbers and much more in order to sell on their platform. Not eBay nor OfferUp requires this. This site is a scam! Mercari has lost my trust

First time buyer received a damaged espresso machine and package. Reviewing item is a double edge sword obviously well orchestrated no matter what happens you lose your $$$. Customer service worse ever, play games going back & forth with email. I will pursuit legal action based on principal now rather the loss of 100 +

Mercari closed my account for selling items that hundreds of other sellers have sold and are still selling. When reaching out to customer service all I got were corporate scripts that provided no real help and didn't have any relevance to my problem. I tried emailing, calling, posting on Facebook, and more. Nothing worked. They don't care and their moderation team is an absolute joke. To say I'm furious is an understatement. I will be trashing them anywhere I can find because it's completely unfair and ridiculous what has happened to me. If you google you can find hundreds of stories like mine and worse.

Tl; dr Mercari is a scam and you deserve better. We all do. Get wrecked Mercari.

Apparently some sellers at Mercari don't have experience in selling nor that website has a way to make them compliant of standard trading rules. It takes weeks for an item to arrive, if you receive a wrong and/or damaged product due to poor packaging practices you'll have a hard time getting a refund or any reparation whatsoever. If you want to leave a bad rating for the seller you'll have to accept the product and then you're screwed. Appears Mercari has bad practices towards buyers, the ones really bringing them revenue. Sadly, I'll have no other option than to stick with Amazon and eBay, I have always got satisfaction from both this sites. I wish there were more responsible and reliable web sites where to buy.

There's a lawsuit coming their way soon from what I've heard from some top government people. They won't be around for too long. Don't risk doing business with them as a buyer or seller. These people are criminals! 99% of feedbacks are negative except the ones that are paid reviews.

They will randomly ban your account for no reason and not even give you an explanation why!

Customer service doesn't exist impossible to get anyone on the phone it seems like one person is running an entire company save your self the trouble and use eBay!

Without getting into a long review for your peace of mind stay away. I've dealt with many sites almost all you can reach someone at customer service through a phone call or an email these people have neither. If you buy something and have a problem forget about it it's an absolute nightmare. This is the worst site for sellers and buyers it's absolutely horrible.

My account has been closed without any notifications! Just received that it's closed. No customer service, only robotics duplicated answers, never provided the reasons and listings which were wrong. Moreover, to deposit my funds I need to take verification again. It's ridiculous, I made it already, one month ago.

Please, don't sell there. Looks like competitors report your items for no reason, just to rid you of. Mercari doesn't investigate, notifies you! No customer service at all. Scammer app!

I've had overall good experiences with other users on Mercari. But when issues arise, the customer service is an absolute let down.
Their team has been unhelpful to work with and hasn't resolved my issues in any instances which has left me frustrated and not wanting to use this platform anymore to sell my items. Maybe consider using Depop or eBay instead of them if you're deciding on what to use.

First of all apologize for my English, Mercari uses a fraud system with which it easily disclaims all responsibility, I believe that it has partners with power that help in situations of demands which do not prosper, they are obviously specialists in deceiving honest people, there are many dishonest sellers and buyers who also take advantage of the situation, unfortunately we will continue reading sad stories of deceived people, how can we help? Publish their bad experience in different places and let the world know about the fraud, I hope that these unfortunates go to jail very soon

People, please, don't use Mercari! They never read your emails! They close my account unreasonably and my balance over 1,000 is on hold for 3 month! They are so unprofessional! This platform must be deleted from Americans marketplace!

Do not use this company they cancel your account with no valid reason keep your money! You cannot speak to anyone on the phone everything done by e-mail useless help and no answers not customer focused at all

This site doesn't protect buyers. Their policies support and bias toward the sellers. They write 5 star reviews for their sellers after only 72 hours. After that the buyer has NO WAY TO REVIEW! Terrible site! Do not use!

I have actually bought a lot of things on Mercari and have never had a problem( 5 stars) Recently, I gave a seller a 4 star review and she sent me a nasty chat message.(attached)
I complained to Mercari and obviously there were no repercussions because she had no lapse in selling her products. Support consumers and don't buy from "Karen's!

Shut me down claiming I had a previous account that was shut down for violating rules not true but they continue to take 10% from sales of counterfeit makeup and sneakers even seen counterfeit money being sold

They "limit" accounts and cancel transactions at will. That object you really wanted? Sorry, no longer available. Also locks up on seller side so item in limbo for no one can purchase. Still waiting five days later for resolution. Meanwhile, items I wanted to purchase sit (seller not making money while buyer shops elsewhere) or sold (buyer loses item and patience).

Mercari has no consideration for their customers and the absolute worst customer service. A seller shipped me the wrong item and seemed very apologetic and promised to send the correct item along with a free gift for the difficulty. He never sent it and then ghosted me. When reported to Mercari their response was essentially, "well darn, too bad." They did absolutely nothing about it. I have all the messages showing his intentional deceit in two transactions and yet they did nothing about it. I asked for him to be penalized or prevented from doing this to others and they essentially shrugged their shoulders. Amazing that they not only will not refund my money but are rewarding a fraudulent seller. They could care less about their customers. And they make it almost impossible to get customer service - it's absolutely ridiculous. What a nightmare! STAY FAR AWAY FROM MERCARI!

So there are people on the website preying upon women. I "reported" 10 different times and no one ever got back to me. Also, I purchased a product and it was completely dried out. After trying to get ahold of the company for 5 days I finally have up. Two weeks later I tried again and received an email saying that they can't give me a refund. I will never use a site that does not take predators seriously. There are young girls out there that are vulnerable to these types of websites and they have done nothing to control it. Do not let your daughters sell their clothes on here!

If your package gets lost, you will encounter enormous difficulties getting a refund resolution. It is almost impossible to contact via phone (I gave up finally), and email communications is poor.

This is NOT a reputable company!

I purchased a black pair of shoes and when they arrived, they were green! LOL My return request was denied by Mercari. Instead, the customer service team told me that if I was unhappy, I could just relist them. You're better off shopping for deals on a reputable website that honors returns.

I purchased two items from them successfully - with cordial communication with the seller and prompt payment. When a went to buy a third item, I was told that my account was permanently closed and banned for life! Why? There was no explanation!

Their customer service is terrible. You cannot get a real person to talk with. If you are 'lucky' someone may respond via email two days later, but all you get is rudeness and attitude.

Look at all of these negative reviews. Is this company worthy of your business?