MetroPCS

For those who like to be changing cell often, this company does not work for you because their rules have changed since October. Now they charge for changing the chip to another cell phone 43 dollars and now if you can use the same chip of yours when before they told you that it did not work and they charged you 9 dollars to buy another one that because the old chip did not work and you had to buy a new one and right now my old chip served me... I don't understand this?

The whole reason for this review is because of the customer service I recieved at my local store. She actually deserves a 0 but that wasn't an option.
I have been a customer for 3 years and deserved better treatment than what I recieved when the problem was clearly on their end not mine.

I have over 6 years of screenshots how they turn off my service several times a day. I always pay my bill on time. When you call customer service they will hang up on you. Most days I have no service because they turn it off. It is a waist of your money. Go to another company for your phone service. MetroPCS I want a refund for years of horrible service.

Bought a Moto 5 phone from metro pcs and as soon as I got it home I received a phone call! Once I answered it I knew this phone was junk as the callers voice was breaking up so bad that I could only hear maybe 3 words out of 10! Caller saidI was breaking up on his end also! Went outside - sam3 problem! Took back to store and after 4 weeks resetting and calling customer support nothing has corrected the problem and they won't give me a replacement phone! Stay away from them their product sucks just like their business practices

I have been a MetroPCS customer this time for about a year. I liked the idea of 5G service. For six months now, I've had trouble with my internet connection. There are times when my internet connection will quit working five and six times a day. The only thing that helps is continuously restarting my phone. I've been on the phone twice with customer service in the last ten days. Never the same answer. The first representative said that she put in a detailed help ticket. The second one said that the first representative did not. I really don't know what to believe. I've went through all of the troubleshooting with them, to no avail. It doesn't make any difference if it's the first or 15th day after plan renewal. In other words, it's not from throttling from using too much data (it is unlimited, but I realize that it can slow down after so many gigs of data usage). I have insurance on the phone, and they've not mentioned replacing it. Very frustrating.

Only thieves work for metro. They'll take money from the injured and elderly. Metro pcs will crash and burn. Agents aren't helpful at all. Just a bunch of space cadets. They'll insist they aren't moronic thieves to save face, but they're all thieves.

I have been with Metro PCS for a little over 2 years now. If I could give them 0 stars I would. The phones that they sell are defective and they do not live up to their 1 year warranty and always find a reason to void it and make you buy a new phone. I just bought a new phone a couple of months ago and now it doesn't work. Took it into the store and the employee says that it's the internal battery but says that they can't replace my phone because they are saying it has a scratch on the back but my phone stays in a phone case. They are a very big ripoff company and need to be shut down. Will be going somewhere else

MetroPCS and there customer service doesn't give two $#*!s! About there customers at all... They rip you off, the phone service sucks, they never fix your problems at all, you don't get what you pay for. I recommend that no one should spend there money with MetroPCS. That is one of the worst phone companies I ever been with, I hope they get sued and the company gets shut down or burns to the ground... MetroPCS are scammers and give you faulty phone service. Stop supporting MetroPCS.