MetroPCS

The Revvl 6 phone is a piece of you know what!. I have had this phone for one year it constantly drops calls it takes two or three days to deliver a text message, always losing the signal. Very unreliable. MetroPCS told me at least 5 or 6 different ways they would take care of the issue that at the end of the day was just a bunch of talk to get me off the phone. When I was ready to get another device all the deals they said I was eligible for all of a sudden I wasn't. So there position is take your jacked up phone and go have a good day. Call when you got some more money. The USA

I been trying to pay my phone for 2 days and the system is down. But they want me to pay a fee if I pay with them, this person refused to transferred me with a supervisor *******. I have metro for so long but now I need to make a change.

Today the system is down so I can't use my metro app to pay so I called customer service and after having me on hold for a long time the representative tells me that I have to wait two hours to make my payment because the system is down. I proceeded to ask the representative if the fee for paying over the phone would be waived because the app is not working and her answer to me is " You are not the only one having this problem so call in Two hours" I told her that I know that but is still and inconvenience to which she replied "I don't work for metro so I don't know what to tell you" Really? So who do you work for? Am I calling Burger King? Ever since metro merged with T-mobile the customer service has been awful.

I have been a MetroPCS customer for 9 years, and I have paid them EVERY SINGLE month on time via bill pay with my bank. Now, I have found out that I have a $400 credit on my MetroPCS account due to over-payment for the last 3 years. I have contacted customer service FIVE TIMES to try to get this refunded to my bank account or sent to me in a check. They have sent me back to my bank to dispute the charges (no can do) and sent me to the local store to get my money back (but they don't DO THAT) and have opened investigations to get this resolved (the case was CLOSED with no resolution). I still have not been able to get in touch with anyone who can GIVE ME BACK MY MONEY!
DO NOT DO BUSINESS WITH THIS COMPANY -- YOU WILL REGRET IT!

I have been a customer of Metro PCS for 6 years. At first I really loved my phone, the service and that my bill was always the same every month and I still had unlimited everything. Over the past couple of years my service has gone downhill. I have to replace my phone every 3 to 6 months because my phone stops working. Sometimes my phone calls go straight to voicemail and my text don't always go through. I am very disappointed in how my phone service has gone down.

I called in and spoke to Ellen rep ID ******* then soon after spoke to the supervisor Eden rep ID #*******. I tried to change my phone to another because the previous phone was no longer working. They try to charge me a $20 fee to do this. I advised him that I tried online and it was not working and ask if they could waive that fee for me. They told me they cannot waive it and because they didn't get any error message about online service not working they would not waive it. I told him I could send them a screenshot and I read them the message verbatim. They told me that they would not be able to waive it still and would only switch the phone over for me if I paid the fee. The supervisor was fairly rude and continued to place me on hold until I disconnected. You Get what you pay for. Pay a few dollars extra and go to T-Mobile directly. You will thank me later

Metro is trying to tell me that my brand new phone,is blacklisted so that i have to buy one of their cheesy crappy phones that they give away free for their customer, when they switch service from another provider. And that is the mafia service, trying to rob customers from their money. And that is part of the fact that, they are closing lots of their stores all over the USA, and letting go of their executive.

I have been a Metro customer for 4 years and I don't use my phone except to text and call. I have been saving voicemails from my brother for over a year. He passed away and it was nice to hear his voice. Today all my saved messages disappeared. I tried to retrieve them and there was no option. I called 888 number to talk to a computer for 20 minutes before I could get a person. Finally get someone from a different country and explain 300 times to her my issue. She tells me I can only save a message for six days. Told her she was wrong because I had some of them from March that I JUST LISTENED to. She said there is no way to retrieve them so I say, "okay, bye." Waiting for the survey at the end of the call, asked how my experience was? On a scale of 1 to 5,5 being the best how was MY experience? I hit 1 because there was no zero and then was hung up on.