Micro Center

Not a good company to ever buy from. Claimed to sell me a new laptop but is less than 5 months and already having serious issues. Not turning on. I will report this to them asap. Unacceptable

It doesn't matter where I leave this review. Either it be the.com side of the company or the retail side the experience should be the same. When locating this review site it said that Micro Center was rated a 3. Something and that MOST customers were happy with their purchase. My purchase was today at the Bethel Road Columbus, Ohio location. We purchased a computer workstation for our home office with the help of Matt who was very helpful and answered all of our questions with sound information and advice. This is where it becomes a terrible $1600+ purchasing decision. We get home to set it up and find that the computer shows an error "no hard drive". We tried to contact the store by phone and couldn't speak to a human being? Had to drive back across town to return and replace. Asked to speak to a manager and was introduced to Tom Welsh the general manager of the store. We explained our disappointment with our experience and he REFUSED to provide any remedy for us other than to swap the machine. Not even an apology but an excuse blaming Dell computers for our mishap. This experience was so bad that I had to write this review. You would have thought a heartfelt apology or something could have made this better. This man saw the dollars and not the customer. They should learn to do better.

I recently went to Micro Center to purchase a new iPad to replace my old iPad Air. I was so excited. A supervisor finally helped me and proceeded to show me 2 iPads. She seemed friendly and knowledgeable enough. She pushed the one that was on sale that day. I asked why the price was so low ($300) and she said it was just an excellent sales price. When I got home I realized I had inadvertently purchased a wi-fi only iPad. My salesperson never mentioned this when she was touting the features. Is it my responsibility to know or remember to prompt the sales staff to tell me all the features? Now I'm stuck with an iPad with no option to buy a data plan for it. So if I'm not home I hate having to go into a McDonalds or Starbucks to be able to use this nearly-worthless (to me anyway) piece of dead equipment. It doesn't help that I had to stand around for 10 minutes before I could find anyone willing to help, even though at the time there were 5 young (under 30) employees laughing and talking amongst themselves and ignoring my presence. That made my disheartening purchase all the worse.

I recently came here to purchase a monitor for my husband‘s birthday. I was told by the employee that the monitor chrome cash so that way I don't have to have any wires and also because my husbands laptop does not have an HDMI port or anything like that you just plug in the charger well I get home and set it up and nothing $#*!ing Chromecast or whatever so then I come back to return it and instead of $#*!ing giving you cash because it was paid on a debit card they say no unfortunately it's not gonna go back to your account for a couple of days so now I have to wait to go purchase another monitor from Best Buy I am $#*!ing livid do not ever shop at this $#*!ing $#*! hole!

It saddens me to have to share this frustrating experience with a store that since 2019 was my preferred option for purchasing computer equipment and services for my small business. Multiple purchases and a true promoter of their services I was until recently, when I had the bitter experience of taking one of the same equipment purchased from them to the technical department so that they unlocked the PC since we had forgotten the access pin. To my surprise, after 2 days, due to an "error" by one of their technicians, they deleted all the data from the PC, which, being for commercial use, contained hundreds of documents and an image bank with more than 5,000 photographs, most of them They bought and others paid through photographer services. All of them used to update social network profiles of more than 12 companies for which our office manages their online presence. Despite the fact that the store sent an attempt to recover the data to an external place, we found ourselves obliged for the duration to try to get the pc back, to pay again to recover the data and the hundreds of images owned by the companies to which we take their networks, so as not to lose the contracts we have with them.

To make a long story short, the computer was returned a month and a half later, and not with all the data recovered, and our small business lost over $15,000 due to this error by one of their technicians. We formally request that the store take responsibility for this damage to our office, but to our surprise they have decided not to do so, demonstrating with this that there is NO guarantee at all in their repair shops. This is definitely serious. But since we live in a rights society, this company was currently sued for damages in the Gwinnett courthouse. Very soon I will update on this case. In the meantime, I invite you to take all the necessary precautions before trusting a company like Micro Center, which if for some reason something similar should happen one day, does not offer any type of guarantee in its equipment repair services.

This excellent gaming PC was the best choice I could have ever made for which PC to start with. I highly recommend this PC to anyone and everyone who needs a futuristic state of the art PC. The PC purchase I chose was a pre-built which may not be first choice to others but if you are just starting I would consider it.

The Chicago location is very good for supplies such as paper and ink. However, when I took my laptop in for diagnosis and repair they initially said it would be ready in 2 days. When I went in to pick it up they had not started working on it yet. The next week they called me and said they needed to order a part. It was 3 weeks later before they had it done. The same problem recurred just over 2 months later and they said there was only a 60 DAY WARRANTY ON PARTS AND SERVICE!

However, a recent visit to their service department left me feeling extremely disappointed with their customer service.

The service department at Micro Center is supposed to be the go-to place for customers experiencing problems with their electronics. Unfortunately, my experience there was nothing short of a nightmare. Upon arriving at the service desk, I was greeted by an unfriendly technician who seemed uninterested in helping me. After explaining my issue, the technician simply took my device and told me to come back in a week.

When I returned a week later to pick up my device, I was shocked to find that nothing had been done to fix it. The technician simply handed me my device and said that there was nothing they could do. When I asked for an explanation, the technician became defensive and rude, telling me that I was wasting their time.

Feeling frustrated and ignored, I asked to speak with a manager. The manager arrived shortly after and listened to my concerns. However, instead of apologizing for the poor customer service I received, the manager seemed to dismiss my complaints and insisted that the service department was doing everything they could.

After leaving Micro Center, I decided to share my experience on social media. To my surprise, many others had similar experiences with the service department at Micro Center. It became clear that this was not an isolated incident but rather a systemic problem with the service department's customer service.

In conclusion, my experience with the service department at Micro Center was extremely disappointing. The technicians were unfriendly and unhelpful, and the management seemed to dismiss my concerns. I would caution anyone against using their service department and recommend seeking out alternative options for electronics repairs.

Be careful everyone! I ordered an in-stock item on-line at 10am and after using my credit card it was suppose to be reserved. I was supposed to receive an e-mail to pick up the item within 25min, is what they advertise. I waited till 4pm and still no e-mail to pick up the item, so I called customer service and was told that the Tustin store was behind on picking the orders. I was told to go to the store and they will just pick up the item off the shelf for me, after driving 35miles to the store I found out that the item was no longer available and they canceled my order, but they recommended a comparable racing wheel for $150 more!

When you ask for help at the 'build your own' counter, it becomes nothing more than a pissing contest. You get some snot-nose jerk or 30 yr. Old know-it-all that doesn't really listen, because in thier mind they already know everything. Something as simple as a liquid metal repaste turns into a lecture on risk vs reward, despite the fact tthe machine came with liquid metal already installed, Who knew, the clerk knows more than the engineer that desinged it? Go figure. And this happens all the time. I'm so glad these scholars skipped computer sceince and electrical engineering and went straight to the sales floor. Here's a hint: It's okay not to know everything. Now, quality. I reccommend not buying anything serious from this place. Canned air, hand tools and an occassional controller is fine. But if you need something that is a core compnent like laptop, printer or what-not, stay away. Believe me, in 6 months to a year you will be replacing it.

I went to microcenter to get a water cooler for my i9 13th gen. When I arrived a sails rep came to help me, he knew what cpu I was looking to cool and recommended the Kraken X73. I double checked with him to make shure that it had the correct mounting hardware, he said it did. I bought it went home and it did not have the mounting hardware. I had to contact NZXT support to get the attachment which added an extra week to my buld. I wont go back to Micro Center ever again.

Recently I visited the store in Fairfax, Virginia, looking for an SSD drive. One of my friends and I had researched it on line and narrowed it down to two choices. The store was not crowded, but there seemed to be few staff available, and finding the drive was a huge challenge. When I finally got t the right area, after several misdirections, I found a staff member who didn't know anything about the drives, and a big case of stuff cluttering the floor in that aisle so that it was hard to navigate. Then a big guy wanted to get past and accused me of being disrespectful when I didn't get out of his way fast enough, partly because I didn't see how to do that. No help from staff, of course, and find a manager? Yeah, right. On my way out, looking for someone to whom I could complain, I found one very helpful guy, Conor Heanus, who actually knew what to get for me and how to get it without my having to run the maze and the gauntlet yet again. I will try my very best never to set foot in that chaotic menagerie again.

Very good selection with decent prices for a retail store. But truly, since most of the stock they carry is available mail order for 25%-50% less, its hard to imagine buying anything unless (1) you need it immediately, or (2) you plan on returning it.

I've also had a problem with a discourteous salesperson. Suffice to say that they are not ALL as customer-friendly as one might hope. If it was just one, I wouldn't mention it, but its happened several times. The common problem is that they seem to think they are the experts and all customers are ignorant. Ahhh. But I'm not ignorant, and probably know a lot more about the technology than they do in some cases. More than once, asking about a detail in the technical specifications has gotten me a snippy response. In such cases, I take it that they either don't know or the answer (if they gave it) would be a negative.

But they beat the prices and selection available in local department stores. So, if I desperately need a new memory card, I might get it at Micro Center. Or, if its a price-fixed item like one of the Apple products, Micro Center might be the best bet. That just doesn't happen very often for me.

Very good store they have pc cases, the top of the line gpu's!, also CPU's, and etc and they have good builds! You can buy i wish i could rate it 11 stars

Read this if you stream and buy high end stuff.
** they will not value your time and will give attitude if you try to warranty your $2500+ equipment **
I usually shop here for all my tech stuff and streaming equipment,
My 2,600 dollar gaming pc started acting up and the graphics card is running too hot, I tried to get a replacement because I had my " 2 years extended warranty "
Which is a $250 worth of scam they wanted to take my pc in to check it then call me to come back again to tell me what they think,
I live two hours away and I work from home I can't be without a PC for couple of days,
When they sold me the pc and the warranty they said it's no questions asked replacement, which was a lie,
The service desk guy was talking to me with an attitude and kept saying " let me finish what I'm saying " when I wasn't even saying anything, that's not the attitude they give you when you're spending money there!.
I took my pc back i didn't leave it there because it's no convenient to me to make the drive again and again while they decide what to do.
Why do you sell the extended warranty as if it was no question asked replacement?
We have 3 accounts there with total of 10,000 dollars spent in 2021-2022.
I don't recommend buying anything from this store, take your business somewhere else if you going to spend as much money as I do on PCs and streaming stuff.
We have 3 gaming PC to upgrade soon I'm 100% not going to micro center to get my parts from, going to Best Buy at least the service department doesn't have an attitude and they value people time.