Microsoft StoreReviews 157

I bought two laptops from Microsoft Store online and I id like the material and wanted to return them. So I took them to the Microsoft Store in the Galleria Houston to return them and they processed the return an told me that it will take two weeks to be processed as they need to ship them the online store warehouse. It has been two months now and yet I have not received my refund. I went to the store three times and called the online store costumer service more than 15 times and I was on hold for hours every time I called and every time i have been told that I should receive my refund in 3-5 business days. I still have not received my refund yet and paid a lot of late fees and interest on my credit card. I really don't know what to do.

His is for an online purchase, not a physical store but this seems to be the only location to make a comment: As of three days later the order still says "in process" for something that said nothing about a back order. I contacted customer service and it said it will take four days to even leave their facility. This is an Xbox One solid state system. It will take almost two weeks to receive the system, I see no reason for it to take four days for it to even get packaged and put in the mail in the first place. Disappointing. I will not purchase directly from the store again. It is faster (and in some cases cheaper) to go through another location like Amazon and it has the same warranties. I also received no confirmation of the order. One has to log in to the live account to see that, at least until about four days or so later according to the customer support when they actually ship it, at which point you will get a shipment tracking letter (I don't know for sure as this has not yet occurred). That said, here is what their site claims but does not fulfill: Standard free Arrives in 3-7 business days

Garbage! Very Sloooow, many many imperfections. If you haven't downloaded it yet; DON'T! Crap apps, to try to sell you shti, that eat your computer's memory. 1/2 hr later after disabling them all, you can almost use it. Good for the nostalgia of 1920's radio when you had to wait 10 minutes before the tubes warmed up. They rushed this ludicrous DOWNgrade, so maybe in 2018 they'll have most of the bugs out.It should never have gone live. Now I Have to pay to have windows 8.1 reinstalled. What a treat! No steps forward & 7 back.

I ordered the 1st day of Christmas sale computer the HP 13x360. Got an email saying my order will be processed within 4-6hours. The next day I didn't get any other notification so I decided to call microsoft customer service.

Gave them a call and the sales rep told me that my order was being held up by my credit card people.

I called my credit card people and they said that there was a pending transaction from microsoft but that they hadn't furnished the proper paper work to release the money and that there was no problem from their side they were just waiting for microsoft to send the correct info.

Gave microsoft another call, only to find out that they are as clueless as the first time I spoke to them. I made 4 calls for at least 30-60 minutes. In fact I had time to take a shower while waiting. No one is on first and they don't know what's going on with their system.

The last rep told me I would have to wait another 24 hours to see if my order has been finalized if the sale hadn't been for one day only I would have cancelled the order. What a totally incompetent system and way to do business one of the biggest computer companies out there and they can't process a simple transaction. What's that say about there product and no wonder Apple is eating there lunch and laughing all the way to the bank

I have never had such a hard time ordering online you would think it is 1980 instead of 2015

No wonder they are where they are today a has been trying to come back from extinction

I ordered a laptop at microsoftstore.com. A few minutes after I ordered, I realized that the laptop did not have a DVD player, so I tried to cancel the order. Unfortunately, unlike amazon.com and walmart.com, there is no way to cancel the order online so I had to call. Minor nuisance... or so I thought. I called and it was clear that I was redirected to someone in the Philippines. I was told that the order was not progressed far enough in the system and had to wait a couple of hours until they could cancel the order. I waited a couple of hours and called back--the lady told me the same thing but assured me that she would take care of it and call me back when she had cancelled the order. I never heard from her, so a couple of hours later, I called back (for a third time!). This time, I was told that it was TOO LATE to cancel the order and that I would have to take delivery and return it! Microsoft, the world's largest software developer can't even develop a system that allows for orders to be cancelled! I'm never ordering from them again.

They have good products, but the also had a software issue. I like the customer service and over all it's ok

Original order never shipped. I had to call to check on it. Was told somebody would call me back. Never did. Called back to be told my order couldn't be complete because of a 'glitch'. Reordered on phone with person that answered phone. I can't really call them a customer service rep because there is no customer service. Was promised discounts for my inconvenience. Received tracking number for package 2 days after it arrived. Never received all the discounts promised. Over 2 hours on the phone with them. Most of it being put on hold so they could check something. Transferred to 3 different people on one call. Still waiting on call back that I know will never happen. Avoid this site or you will regret it. I posted a review on the website that was censored. Buy somewhere else and avoid Microsoft products when you can.

I have an old computer running Vista yea Vista but the computer is solid and it just does invoices and quotes, mostly. One day I got an update from Microsoft (among many) that uninstalled my Microsoft Office that I payed for! I see they believe I used it long enough and should just flat out buy another MS Office or computer. I bought MS Office back in the day before they started leasing their software out... no shame lot's of greed for money.

I never did get the controller they sent it I need photo I'd to get if from ups

Until very recently, I thought MS had reformed and had begun to grasp the concept of customer service, having been burnt, for its previously arrogant and indifferent attitude.

Recently however, I have found Microsoft still has its "firewall" to act as a barricade to consumers. Replies to MS emails go to an address that is unmonitored. Invitations to "contact us" loop back to annoying FAQs - while no email address or on line support is available.