Mint Mobile

It's cheap, but it comes at the price of giving you a brain aneurysm any time you try to use it and anything doesn't go 100% as intended. The 3 weeks that my phone "broken" while I ordered a new battery, were the happiest 3 weeks of my entire year: because I wasn't constantly aggravated by mint mobile service working at 2% capacity, for any of their specific services on my cell phone. You might as well not have a phone...

Their customer service is like drinking beer that is piss and water, Ryan Reynolds is a liar and should be sued for false advertising. The only reason I gave this 2, not 1, stars/out of 5... is because it's cheap, but they really take advantage of their customers, and spit on them while they scrape for loose change to pay for the cell phone service. It's not as bad as Big Box telecom demanding our kids to carry on the debt of the parents, for 3 further generations on top of being drugged up enough to not care about what they're signing, metaphorically speaking. Though with mint mobile, you will get a brain clot the size of the signal bars (minimal size, no coverage) and have a stroke for how fastidiously frustrating it is, to use.

I hate mint mobile, and have legitimately lost so much of my life because of mint mobile being unreliable, and that's also accounting for the fact that I got cancelled by the trans/queer communities in that same amount of time, in debt to several grand, and stalked by gang bangers trying to end my life. Mint mobile is a worse thorn on my side! But it's cheap...

I plan to buy the Light Phone II and the 5gb/12 month plan from Mint Mobile, so I can simply count my losses and never deal with the insipid evils that come from using a smart phone, ever again.

The $15 promo is only for 3 months then the price triples! And don't travel outside the country and buy an international pass, it won't work but they will still take your money because it's company policy. Don't trust Mint Mobile!

The reasons I'm unsatisfied with mint mobile. The first one being the unlimited plan only gives you 40 GB of high-speed internet. After that the internet sucks. Secondly, they only give you ten GB's of wifi with the unlimited plan and that wifi is not very good at all. Their coverage is not as good as they say it is, i'm also dissatisfied with that. And the last thing I'm unsatisfied with is that they changed it to $15 a month. And it's only for new customers that's some b s.

I was with T-Mobile for 6 years
I received a offer via email stating if I use Mint.The limited offer I could have unlimited data for 15.00 a month for three months I then let the representative know ok let's do it I'll prepay the year. Once I activated my phone with Mint my said I only have a allowance of 5 GB per month. When I called to get what I was promised "unlimited data" they told me because I prepaid for a years plan Mint could not honor first time customer offer of unlimited data. I had to come out of pocket a additional 179.00 for unlimited data. What a shame they did not offer to prorate or only have unlimited for three months so I can try their services as solcited. I will add more stars when i get compensated for breaking their limited time deflation promise to their customers. This whole process took 7 days to finally activate my phone and two charges. Not so advanced for today's technology. Very simple to make custom fixes to plans without some much back and forth and telling my story with every rep I speak to.

Mint mobile just came out with a new international plan where you buy data by the days, 1,3 and 7 day increments $10, $20 and $40. They are too expensive and there is no rollover of $, as there was in their previous plan, "Uproam".
I just purchased a 30 day, 10gb plan with unlimited texts and local calls for use in almost any country in Europe on Amazon for $17.
Sorry Mint, but you "screwed the pooch" (or fox, such as it is) with this new plan.

The customer support team for Mint Mobile is the absolute worst support experience I have ever worked with. Multiple Agents will reroute your call to a different department to avoid working on issues they clearly don't understand. You will hear various answers from their agents, including account supervisors and managers, only to find out in subsequent calls that none of them are true. When they tell you they are updating a ticket, that's also a lie. After two weeks of being led on by this terrible support staff, I cancelled my order. Now I'll get to wait at least 7-10 business days for my money back, and I'm certain I'll have to continue to fight with this terrible support staff to ensure that my refund is actually processed. In the future, if I ever have to deal with sub-par customer service, I'll make sure to remind myself of this experience so that I can say, "at least I'm not dealing with Mint Mobile again."

I purchased an iPhone 15 pro through Mint Mobile and experienced overheating issues. After requesting a return, they provided a return label, and I sent the phone back. However, it's been over three months, and I haven't received the refund. Despite numerous calls to Mint Mobile, each resulting in a ticket and promises of resolution within 7-10 business days, the refund hasn't been processed. This situation is frustrating, and I regret my decision to buy a phone through Mint Mobile.

I live in Oklahoma and travel frequently. I switched from cricket to this garbage and I am so angry I paid 3 months in advance. Ryan Reynolds, you are a liar. I'm changing back to cricket asap.

After 45 days most of the time only SOS calls allowed, cellular data barely works. Stuck in plan for 1 year and unhappy. Be sure to read complete agreement before signing up. Service will work fine until the refund window is gone. Do not recommend Mint Mobile. Worth it to pay more for another carrier.

Price is great; service is good, but the 10 number group text limitation is to me a terminal cancer in an otherwise very healthy entity. I scanned their entire T&C (terms & conditions) and this reality is NOT included. In a conversation I had today with a manager, I was told that as a prepaid plan, that is how it has always been and likely will always be. Wow!

The second you place your order, the clock is ticking. Your SIM card may arrive 3 to 5 days later, leaving 4 to 2 days left in the money-back trial of 7 days. The coverage was not "excellent" as advertised. We cancelled just past the trial period, and that took an hour and transfer to a supervisor. Kiss $106.00 good bye for 10 days of useless service.

I contacted Mint Mobile to connect my service on 12/3/2023. I went through 22 customer aggravation specialists. None of them successfully connected my service. They kept telling me that they would have someone call me back from the advanced department and nobody ever did. I was told that I would receive a refund due to them not connecting my service. I was told I would get an email in 3 business days refunding my $73.00 back to my bank. I never did, so I called them back and they confirmed my account was not active.
Today, I received an email that my account needed payment. I called the 23 customer aggravation specialist, and they said that I didn't get the refund as I didn't cancel within 7 days. This is utter bull****! What a shady company. They gave me 14 + days of run around claiming a customer service rep would get back to me, "Please don't give up. We will get your service connected." I kept trying but nobody ever called back like they promised and I had to keep circling back with them. I waited on the phone again today for a supervisor and nobody ever came back. What a bunch of crooks and scumbags!

I signed up for phone service with Mint Mobile on 8/5/23. They, unfortunately never provided the service. Over the span of 3 days, I spoke to several customer service representatives and spent several hours trying to get help with the issue. On 8/7/23 I called Mint Mobile again and a CSR reassured me that my requested cancellation was successful and I'd be receiving a confirmation email. I never got that email. When I finally was contacted on 8/12/23 by Mint Mobile, they informed me that my cancellation was denied due to being outside their 7 day window of cancellation, which is false and even documented in the email they sent me as taking place on 8/7/23. It does not appear to be an error, but rather, unethical business practices. I plan to follow up with the better Business Bureau.

They sent me a damaged phone which they didn't refund. They also do not answer questions in customer service. Very rude and not fun to work with. They only give you a week time period to try the phone but considering most people are busy and can set up the phone at a later time, then it is too late and they are not gracious.

We were made a lot of promises about price and service. We were given the right service for the first 3 months but after that Mint Mobile would not honor what they told us and wanted to charge us 3 times higher price or change us from unlimited to 5 MW limited data.

I used to love mint bc it had a good price and decent service however when it came time to address a
hiccup the customer service was the worst I've ever had! I spoke to 8 separate representatives on separate days and each one lied to me... when I caught them in the lies some hung up and some said ohhh upon further research we did actually charge you 787 dollars let me refund it goodbye. I called and called and they kept pretending to issue refund until I finally cancelled my card and made my bank file it as fraud so i could get my money back. NOT worth the stress and confusion and they don't have stores so when the customer service sucks you are completely screwed.

Mint customer service reps in online chat:
-asked me in a couple instances for information I just told them
-were sometimes rude
-were generally dragging their feet instead of trying to be helpful
-were unreceptive to constructive criticism

Worst service ever! Thought Verizon was bad NOT! Started using Mint in August 2023 and I was impressed until going from Illinois to Wisconsin. There I had no phone or data north of Wausau. I was disconnected multiple times while trying to contact customer service too. Today I needed to use my hotspot for an appointment in Illinois and again no service. My computer that use to see my Mint hotspot no longer did. Tech people were no help in resolving the problem. I paid for the full year and have only used the service for two months. I want a refund for the remaining 10 months!

I purchased brand new Samsung Galaxy S10e. Phone came defective. I only get delay tactics and buck passing. No help from customer service. One especially good delay tactic was for Mint Mobile customer service agent to enter the information incorrectly and not say anything. At no time do they reach out to you to update.

They don't speak clear English, broken Mexican, I spent 5 hours and went through 4 different customer service folk, the only upside they were friendly, but friendly does not fix my problems unfortunately.
Wish I had never decided to join Mint, don't believe the hype, find another carrier.

Mint Mobile is the slowest internet service provider I have ever used! I can see the hay bales fly buy as I wait ten minutes for a page to load, I'm not exaggerating, it really is this slow. I haven't used the phone service yet, but I'm sure that it will be bad, based on past reviews. If you don't want to pull your hair out in frustration, and have nothing better to do but waste your time, buy a Mint Mobile subscription.

The phone worked for 1 day and then broke.
Mint Mobile caused both of my phones to stop working and when I called, the person who answered could not understand the problem. When they finally agreed to transfer me to a supervisor, they actually just put me on hold forever and never answered. It's too bad because if I did get a hold of a supervisor, they could fix the problem.

Most of the time I barely get any service. I am stuck as they sell yearly plan at a cheaper rate. This is a trap.
Their customer service is poor. Last time I asked for help, wasted more than a hour and lost all the saved setting without resolving the issue.