Mint Mobile

This is by far the most horrible service I've used in my life. Ryan Reynolds shame on you! And then how dare your company hold my phone hostage and demand I jump through hoops… I demand you jump through my hoops who do you think you are you haven't done anything to help the regular person like me with monthly bills. Stick to acting not

DON'T DO IT. This is a bait and switch. I wanted to pay up front for 12-months to lock in the price. Somehow my (3) cards would not go through. I even called my bank and they said that there's no problem on their end. The rep said, "let's send it through for 3-months", imagine that, it went through. Afterwards, I looked at my account and it said that after 3-months my 2-lines would go up to $75! I think they deliberately said that my card wouldn't go through for 12-months so they could charge me more after the initial 3-months. Customer service reps could not speak English. TERRIBLE customer service. BIG MISTAKE. Huge trouble switching from old provider to new provider, my phone doesn't work correctly with Mint Mobile. I really regret doing this. Save yourself.

I paid for a plan in November 2022, and for the past 4 days cannot call out or receive calls. Mint tells me they are working on the problem but nothing is getting fixed and they are refusing to give me back any money. They are a scam, do not use them

I am appalled by Mint Mobile. I had our plans for 60 days and could never connect and use them. I tried with the chat bots for 20 hours and never got it solved. I tried calling and got disconnected every time. They never successfully got us hooked up and never refunded us because they deemed it past the 30 day refund period. I regret every minute I spent trying to get Mint Mobile to work.

Do not use Mint Mobile. As others have said - don't buy into the hype. There's something wrong with their network, or something wrong with their webpage and internal info about their coverage area and phone compatibility. After confirming with Mint website and a Mint agent that my phone would work, I ported my number to them. The phone would not register on their network. This left me without a phone because it had been ported from my old carrier and so was no longer active there. As others have mentioned, I had a full day with Mint Mobile support trying to get the phone to work on their network. Also as others have mentioned, I've had my share of Mint support agents insist the phone is locked, that the phone is not compatible, or that I have no coverage in my area. So, I send a screenshot from their website showing otherwise. Then I get transferred and it all starts again. No - don't go. Just don't - you have better things to do with your time.

Customer service is horrible. I have wasted hours of my life on the phone every week for the past 6 weeks with nice but incompetent people, each of whom promises me my refund for a product I returned 4 months ago will be issued within 7 days. Each week the refund is not issued and they gaslight me once again. If you never have to deal with customer service you may have an ok time with mint. But if you do, be prepared for hours and hours of frustration and headache. I am definitely not renewing my service, even though I have been a loyal customer for 2 years.

I switched services mid April. I was using their temporary number. I had to chat in to get my number ported -- no big deal. But they didn't actually fix it. My number never worked. I have called and chatted 5 times over the last week; no one could tell me what was wrong and no one fixed it. They also never opened a ticket to resolve the issue on their end. I had to repeatedly reach out and open a ticket. It wasnt until I asked for a refund that they were willing to open a ticket and have someone call me in 24/48 business hours.

I've been trying to get technical support for almost 3 hours now with no result. I am so happy I did not sign up for auto renewal! All I need from them is my account number so I can keep my phone number but they won't give it to me. I guess I will have a new phone number but I don't mind as long as I am not with this terrible company anymore. They truly suck! They don't even deserve a star!

We ordered mint mobile, because we were in a pinch, and it was inexpensive. It was a problem from the start. They charged us $55, which was supposed to be $45. Ok so no big deal, but we were unable to activate the service, after calling customer service several times. We were told our money would be refunded with if 7 days. Our money has not been refunded, and we have called now 4 times, them telling us we're getting refunded each time. Now this time calling, we asked to speak to a supervisor, after the customer service representative continued to tell us our money would be refunded. I have now been on hold for more than half an hour waiting, all we wanted was to be refunded on our money, for a service that did not work. After being told, by Ashley that we would receive a call back. We still have not. Pretty much fraud and stealing money from people.

Would I Refer a Friend? No

Why would Mint Mobile sell a phone that would not be able to be used on the MInt System less than TWO (2) months before making it obsolete?
Why?
Ps We have three accounts, two have been switched, one changing soon. The two new accounts we opened last week... were not with Mint.

The front line folk are usually superficially friendly but untrained and basically reading from corporate prompts. It literally takes a house fire to get to a supervisor. Out of more than 3 dozen calls, i was only actually contacted 3 times... and every supervisor i spoke to LIED repeatedly. I would drive my car through their store window in appreciation of their 'service' if they weren't too criminal of an organization to run an actual location.
They deserve NEGATIVE stars but one seems to be the minimum

Was some confusion on how to download a esim that I ported over had never done this solo but with the help of customer support was able to figure it out and now I have 3 months of service for 53.37 unlimited data works better then my previous phone service.

Mint Mobile works until it doesn't and when it doesn't it'll cost you $big $bucks

Mint Mobile works until it doesn't. When it doesn't, you could be out $hundreds of dollars. The game Mint plays is that you can have their advertised clickbait pricing ONLY if you pay upfront for one full year. If you are 8 days or more into your plan and Mint doesn't work for you, they will take all remaining funds in your account and deposit it into their bank account. No refunds, ever. And, unfortunately, there are now far better plans out there than Mints. Don't get sucked in.

Things were going well and then I was due a refund. Customer service is awful; I keep getting the runaround as to where my refund is. I am thinking about filing in small claims court and changing carriers.

I renewed my 12 month plan today after two unpleasant long phone conversations with people you cannot understand and are no help. I was sent and email saying that if I renewed my 12 month plan I would receive two free moths free. The customer service representative told me that in order to receive the two months free I would have to send a screen shot of the email advertising the additional two free months but unfortunately after speaking with a supervisor I was told it was no longer available. This is false advertisement and mint mobile is a bunch of $#*!ing bogus bull$#*!.

I have had a dismal experience with Mint Mobile and strongly suggest that their service should not be used. My experience, a bundling offer they did not provide, tantamount to fraud! I requested a refund and after 1 1/2 months and dozens of calls and promises from Mint, have yet to receive the refund. I have referred the matter to the Attorney General of the state of Washington. Be very careful if you choose to deal with this company! They are cute as foxes but slippery as snakes. Be warned!

I purchased a plan for my wife and me in January but was unable to get my wife's phone to take the sim card but mine worked fine so she ended up not using the line. When I was reading the terms it said if the line was not activated after, I believe was 30 day it would be refunded. I figured it would eventually be back on my card but after checking yesterday, 3 months later I couldn't find a refund, so I contacted customer chat support. After chatting for over an hour trying to explain what happened I was told I would receive a refund and needed to fill out a request. I did and got an email today stating the no refund would be issued because it was past the refund request date. The service was never used once but they are unable to see or communicate that to the refund department.

On top of that the service is very spotty in rural areas and every day driving I loose service that I never lost with At&t. I guess my next step will be cricket who uses at&t towers.

I spent 2 days trying to get the plan going, hours on Chat, and still no results. Nightmare. I pulled out and went back to Consumer Cellular. Now today Mint and it's cheerful little Foxbot cheerfully took almost $50 or off my account! For what?! I don't remember the stupid phone number they gave me, so good luck trying to talk to anybody over there. Beyond frustrated :( Stay away.

Completed online refund request. After a week waiting for email confirmation, had to call customer service # and then they tried to sell me a medical alert device, took forever to get thru to find out refund status. Then no refund, called them after 30 minute follow up call, sorry glitch in our system when you processed refund request, we will call you back with an update, bye! This is a super shady company, stayed with Boost Mobile. Reported MM to BBB.

TMobile hasn't completed the buy out yet but the customers are already feeling the burn. Service has gone to crap already. No network, slow speeds and just plan unreliable. Already ordered my new sim card from a competitor bye bye MINT. Was a super satisfied customer for two years. And Ryan you let us down! Typical celebrity BS. I wouldn't recommend MINT or TMobile. Been a customer of both and TMobile's customer service is complete garbage. On the phone for over 3hrs total just to find out my data usage because the app is really just a gateway to their phone number. And "we can't find you in the system". Finally said this isn't worth it cancel my TMobile hotspot. Image if I had a real issue.

I have had mint 1 month. And it is absolute trash compared to my last plan, page plus. I thought unlimited at a lower price sounded amazing.

The service is atrocious. Customer service, atrocious. And it seems they are somehow fixing the review availability of their product.

Ryan Reynolds is the face of suck. Cancelling mint, and never watching Ryan Reynolds again!

This company are a bunch of thieves. Signed up for a 3 month plan gave them $82.00 and never received nothing. They will not give me my money back. Check the BBB something I didn't do it will save you money and anguish. Please check reviews other than their fabricate reviews.

No problems at sign-up. I brought my own phone. Yesterday my connection went on and off all day. I, of course, turned it off and on-didn't work-removed and reinserted sim card-still didn't work. Called customer service and then IT tech. After some investigation, he found that the cell tower had been damaged and he switched towers for me. Problem fixed. After nightmare service at other companies, I was so happy to have this fixed the first time we called. Love Mint and recommend it to everyone. Great job-great employees.