Mint Mobile

This bait & switch company worked fine for the first 30 days. Then, you guessed it, the minute the 30 day trial switched over to 3 month plan suddenly my selected plan with 2 lines became double the cost. When you try to call "customer service" you way forever to speak with someone overseas who barely speaks English and can only read the lame responses on the Mint website. Don't get started on the experience we are currently having on our vacation in Italy. We were told to purchase "credits" to use while abroad. No one would define what the credits amounted to when every other reputable carrier has a flat day rate. Still, stupidly, I purchased credits that were not successful to use ANY transaction. Not calls, not texts, not GPS. Then when I waste an hour of my vacation on their stupid chat, they have the nerve to tell me that I have been using roaming credits. Basically, the "attempts" to use my service were considered using roaming! They fraudulently charged me for service they didn't provide. Then said they must be low connectivity "areas" despite everyone around me happily using their cell service with 0 difficulties.

THESE GUYS ARE HORSES REAR ENDS! They stole $80.83 from me and refuse to give it back. I've contacted the bank and Visa about it and they all said "nothing we can do, it's up to Mint." If you want nonexistent customer service go with mint.

So-called "support" are all robots even though they "say" you're talking a human. Took me 7 days to get ACTIVATION and I STILL can't receive phone calls. I've spent hours and hours trying to get the multiple issues resolved, they even brought me to tears. Run run away from Mint Mobile!

My phone was stolen. I am 8 days into trying to get a replacement, still with no luck. The CS reps are both incompetent and directly lie.
- I called and was told a replacement SIM was being sent to me. It was never ordered.
- I tried to activate the SIM that came with the new phone that I ordered online. They told me they would activate it within hours. Lie. They didn't... and never called me to tell me that they didn't.
- I ordered a replacement SIM myself. I couldn't activate myself, because... they texted me a confirmation code to the replacement SIM phone number LOL!
- I created a ticket. Another 24 hours to wait. Rep told me it's "expedited". It wasn't - I checked with another rep later in the day, and they had no idea what that means. Lies.

Who knows if I'll ever have service again. All I know is that the team

Please, don't buy anything from them! They can stole your money from your bank account!
They did that to me! If you want have a horrible service and an unprepared customer service, go ahead!

They couldn't install esim on an iPhone 13. They tried twice, then I requested a physical sim. When it arrived it wouldn't work, invalid authentication code. By now 9 days passed. They figured out what to activate and I finally had service, it lasted 2.5 days. Service then cut out, the claimed it was a local outage, not true. A family member lived 2 miles from my house, and they had service. So, I canceled service and requested a refund... They denied my refund due to being past the 7-day trial period. I never got the service activated until they figured out how to provide me with cellular service.
AVOID THIS COMPANY AT ALL COSTS!

I can't stress this enough: STAY AWAY FROM MINT MOBILE! From the very start, it's been an absolute nightmare dealing with their so-called service. Their advertised "customer service representatives" are a joke – they're about as useful as a broken pencil and twice as frustrating.

Not only did they fail to solve any of my issues, but they also wasted hours of my time with empty promises and no follow-ups. I've been struggling for a week just to access my own account, and despite calling their "help" line multiple times, I'm still stuck in limbo. ZERO resolution, ZERO progress – just an endless loop of incompetence.

And let's talk about their "unlimited" service for $30 a month. What a laugh! Instead of the promised budget-friendly plan, I found myself staring at a bill with a $210 charge – completely unjustified and a blatant rip-off.

Mint Mobile, you've not only failed to deliver on your basic services, but you've also managed to deceive customers with your false advertising and pathetic attempt at customer support. I demand a refund, but more importantly, I urge everyone reading this: DO NOT make the mistake I did by trusting Mint Mobile. They're a disaster waiting to happen.

Save yourself the headache, frustration, and wasted money – go with ANY other service provider. Mint Mobile is a joke, and they deserve every negative review they get. RUN in the opposite direction if you value your sanity and hard-earned cash.

At first Mint seemed good but then I started to get dropped calls and calls not even connecting. I ended up having to get new service because their service was so unreliable. I paid for a 3 month plan and a few days after I paid for the plan I got my new phone and new service working, so I tried to get a refund from Mint. Their chat representative said I could but I had to go through my bank to get reimbursed because the couldnt do it. I disputed the charge with my bank but they said they couldn't do that. I called Mint and back and told them, they said I needed to go back through my bank. Nothing but a big run around. Bad service in more ways than one. I wouldn't recommend them if you can help it.

Do not go with mint mobile they are the worst with customer service is one of the worst they do not care about anything other than making money and lining their pockets while you're suffering not able to make phone calls or get texts or calls their SIM cards are defective and they are not workable

First I would like to inform anyone researching before switching cellphone providers, that the "Mint Mobile Website" only has fake reviews. Like any clever A.I. Algorithm, they include one or two one-star reviews to make you feel that it is legitimate. If you explore, you will find there is actually NO WAY to write an actual review for this company. (Again VERY clever and rather maniacal.)
Additionally, I would not switch to Mint Mobile unless you enjoy not receiving text messages regularly and not being able to use the data on your phone in most locations. They claim to use the same T-Mobile coverage and yet have far worse service, reception, and data availability. I had T-Mobile previously and am looking to cancel my Mint mobile service so that I can go back to actual, reliable service and so that I can use my phone in any capacity.
I paid for three months and will allegedly get three months free. This service is so terrible that after two months, I'm ready to quit and switch. There's no way I will keep such shotty service for another second! I actually need my phone and I need it to work. Silly right? So, in short, if you want a cell service that allows you to make and receive calls, texts, and use data (you know, the reason we all have cell phones) then don't sign up for this quack of a service! It will not work.
*Side note: you can tell their reviews are lies when you can see the discrepancy in their supposed "reviews". They're website claims they have a 4.2 star rating. Every other website I have seen rarely gives Mint Mobile more than 1-1.7 stars; which I feel is much more of an actual reflection of their horrid product. Don't waste your time or money.

I've had terrible experience with this company. I started with transferring 2 lines but needed to disconnect one. Instead, they disconnected my main line as well even after numerous chats and calls to make sure that does not happen. I had customers call and receive a message that the phone number was disconnected hence losing some business.

The customer support line was hard to get through with over an hour of wait time in the beginning. Now, you cannot get through at all. The reps are out of the U.S. and poorly trained. There's a mutual difficulty communicating - understanding them and getting them to comprehend what you're trying to say and no clue what needs to be done.

Although they advertise $15 plans, that's just the hook for the first 3 months, plus-plus. What's more, there're always additional costs and fees, e.g. administrative recovery fee (?) with each payment. Why are we paying for their admin fees is beyond me.

I'll have to look for another legitimate company and go through the hassle of switching again, though I've read in another review that they lock your phone when you try to leave. Sorry to have fallen for this illegitimate company with their phony advertising.

Mint Mobile is hands down the most disorganized customer service system I've ever experienced. Clearly they require prepayment because once you activate you're gonna want out quickly.
Customer service is HORRIBLE. No one actually listens, u have to cut them off from their pre-scripted platitudes to get a word in edgewise. The are uneducated about their product and internal systems. I went 16 days without service when switching to them. They gave my imported number to another customer. I spent 46 hrs on the phone with 20+ reps and 5 supervisors over 2 weeks just to get my new phone activated and the other customer OFF my account. I decided NOT to go through that on the other 2 lines I prepaid for so I got burned for 2 lines prepaid for 3 months without a refund.
SWITCHING BACK TO OLD CARRIER ASAP
I assure you will regret your purchase

I switched from Tracfone to Mint and that was one of the biggest mistakes I've made in the last year., Mint is junk. They have no coverage where I am and you can't reach customer service to talk to anybody. It took me over 3 days to get them to switch my phone # back and I cannot get a full refund for my 3 months of service. You have to really hunt to find a phone # to use to call them an then, they want you to be on Mint to get your phone transferred back toi where it came from when you switched to Mint.
STAY AWAY FROM MINT!

After stranding me for 6 months overseas with no cell phone service — AFTER I HAD PAID FOR IT — Mint Mobile promised they would reimburse me.

THEY HAVE NOT DONE SO.

This business charges me for a service they did not provide and refuses now to reimburse me.

Avoid this company like the plague.

13 minutes was the fastest time it took to connect to Google or any other site. So.etimes my texts even take 4 to 5 minutes to go through.

I read that Mint takes away and gives a little to all users depending on how many users are trying to connect at that time of day.
The best time to connect anywhere is around 1am when use is down.
If I had know this beforehand I would NOT HAVE EVER GOTTEN MINT.
I already got another phone. One from Walmart a cheap one witere you buy a card to reload each month. It's working 100% better than the Mint

《BEWARE》

I tried to transfer our service on 2 phones to TMobile.They are still trying to release the phones it's been over 48hrs---Mint ported our phone numbers to TMobile and cut our service- but didn't unlock the phones We have been without cell service for 2 days. Mint claims it can take up to 72hrs to release the hold on our already paid in full phones! Why! Why would they cut off service or transfer the lines prior to releasing the hold on the phone. I have a family member who has significant medical needs and has appts today and I needed a cell phone but they don't seem to care.

Nothing gets done! I called and texted. Had two separate case numbers and the Reps you deal with can't do anything but waste your time! Biggest Mistake I've made… trying to switch!

I'm an uber driver and lost connection right in the middle of a huge day. Missed out on probably about 200$ worth of earnings due to Mint Mobile. Would not recommend their service.

Wanted to thank Mint n let it be known that I had a horrible experience with my sim card(not Mint's fault.) All good now. I panicked but they helped me through it.

Mint Mobile just stole $130.37 from me because I do not have the service and they say they can't refund a payment from my credit card. DO NOT USE MINT MOBILE as their business practices are fraudulent and I think illegal. The refund policy they state on their site that says they will refund 100% for any reason is a lie!

Been with mint for a long time but after requesting unlocked code the Filipina customer service asking for my order number how would I remember that? Hello it's been 3 years

Decent inexpensive service until I went abroad. A planned trip to Italy prompted me to add $20 to my account to cover roaming charges. While in Italy I could not roam at all. Four calls to four different morons reading from scripts solved nothing. One had me clear my internet history so I lost all my Wifi and Bluetooth connections to places I work, visit, friends' homes, etc. One had me switch the airplane mode on and off which had the result of disconnecting us immediately. No service for 10 days other than Wifi in hotels. Upon returning I spent another 2 hours on the phone just trying to get my $20 back which they denied. The company's customer service is pure gamesmanship. I think they want to see how long I would stay on the line as they put me on hold six times to check with their adviser, then come back online and repeat the entire conversation back to me.
I am paid in full for the year but am looking at other companies to switch to. Here's the message I received after they told me I would receive the $20 back. Made-up nonsense.
Hello there! Mint Customer Resolution Team here.
Upon further review, we found that we are unable to process your refund since it was it was already 5 days outside of the refund policy.
Therefore, your request has been denied.

Long story short… I'm 60 years old and finally found a need for a cell phone. I won't use it much so I decided to go with the cheapest plan possible which is $15 a month from mint mobile. I purchased a phone and a one year plan from them, could not connect the phone to their network, got pissed off and returned the phone. Apparently at some point I put in a lock code for the screen which I do not recall doing and now they won't refund my money. $531 down the drain and mint mobile won't even return email requests. I'm looking for a lawyer to sue them, which would also be my first lawsuit, so if anyone knows any good lawyers for such a case… Feel free to pass the information on, lol!

Customer service is via a chat bot or phone call only. Just plan on spending a lot of time on hold while you wait for a representative to look up your case to give you an update… Every time you call them when they haven't called you back! Mint sucks… Ryan Reynolds sucks… I hope he made enough money on it before they sold out to T-Mobile!