Mint Mobile

Like everything else in life it turned out to be too good to be true. I signed up for the service and talked to someone on the phone and they assured me the SIM card would work in my phone. I gave them the correct make and model number and they sent me out a SIM card after I had ported my phone to this new service when the SIM card arrive I installed it and nothing happened I called their customer service and talk to three different people all told me the same thing take it out put it back in and try it again. After a couple of days of not having any service or being able to get ahold of anybody at mint mobile I finally got to talk to someone and explain the situation and they told me that my phone was not compatible with their SIM card after all it was a real nightmare getting my old service back and my old number returned to me. Do not use mint mobile run run very far away tell everyone you know do not use mint mobile

I am hesitant to recommend Mint Mobile after a few horrendous customer service experiences. The service itself is good. I have not had network issues and have the reception I expected. But the customer service... is on a completely different level of horrible. They take forever to pick up the phone, hang up on your when they don't have the answer, have no idea what they are talking about, and promise they will call you back and never do. One a single issue I had people tell me about ten different answers. The referral program is a complete scam- they make it sound easy yet there are a million different excuses they will use to not give you the referral bonus. It took me probably 6 hours of phone calls from multiple family members to sort out getting the referral bonus, only to find out I didn't qualify because they had to call customer service for support when they were setting up their account(?). I clearly referred these two people so on premise, they should have just given the referral bonus as they as a company would've been missing out on <$200. Overall, I would no longer recommend Mint due to the low-quality customer service and untrained employees that are manning the support lines.

I order a sim card and live about 300 miles from the ship location and its now 6 days and waiting, Ontrac is below standard company. I am not happy with this process.

I lost my phone a few days ago (an unfortunate event, but something that happens and a phone carrier could reasonably anticipate in the realm of possibilities).
I ordered a replacement SIM card that was delivered very quickly. So far so good.
But then, the problems begin. To activate the SIM card, they send a text to your phone number. Not very convenient when you... lost your phone.
Then, I get on a call with customer service. They ask you to give 5 local numbers you called recently. Again, not exactly the kind of data you have readily available on hand when YOU HAVE LOST YOUR PHONE (duh). I explained the situation. They said they would bypass these guidelines, and it would be solved in the next few hours. And then nothing.
I call again, and again, they ask for these 5 local numbers. I was lucky enough that I had another phone and call data somehow synchronized (God bless Apple!) between the two phones. But otherwise, what are you supposed to do? I guess your phone number is just lost forever, as they literally have no other process to verify your identity.
I have been 2 years with Mint mobile. Not anymore.

This the worst mobile connection I have ever had, drop calls, delayed texts, and No GPS most of the time, and BTW if you sign up and pay in advance for 1 year, you only have 7 days otherwise if you try to cancel after that they take your money and No refund. Stay away from this very cheap and worthless Mobile network.

Mint mobile never sent me SIM cards, sent me wrong ones and then won't give me my money back after 3 months of trying to work with them. Terrible terrible service. If they say they're going to do something, they won't get it done. DON'T GET MINT MOBILE.

I got tricked by $15 unlimited so I paid 3 month, turns out $40 is paying 3 month ahead, I was paying $33 and had balance on my phone, I paid that in full only to find their Bait and switch strategy, and now I cannot event have their agent to cancel my number transfer, awful experience, do not make the same mistake.

I have received 80 telemarketing calls since I switched to mintmobile. Someone in their establishment is making extra $ selling our phone numbers. I'm leaving ASAP.

I have spent 24 hours switching to Mint Mobile and now I have to switch back to Tmobile as I can't make calls, receive calls, receive text messages nor send text messages. This business should NOT be allowed to conduct business in any country ever.

Switched from Google fi because a friend insisted this was less expensive and better it was awful couldn't receive any calls in my house or at work no one could hear me waste of money

Their customer service is terrible Itried for 4 days to get my service they were rude and just an all round pain in the $#*! unhelpful as hell and I gave them every chance

Worse tech support in the world. A rip off stay away. Don't want to give this company anymore time. Takes more than some Hollywood type to make a company!

Had Mint Mobile for almost a year and the coverage was relatively good in larger cities but did not have any in smaller cities / towns. This was to be expected though, they tell you this within their Coverage map. We recently moved out of state to a location that was said to have had good to decent coverage, however, I hardly received any. Something to be wary of.

The price was really hard to beat and I'm typically connected to wifi anyhow, which is why we've stayed this long. Ultimately decided to switch to another carrier to get better coverage and upgrade to a new phone without paying for the entire cost immediately.

For those looking to make any cancellations, read the fine print thoroughly. We cancelled under the assumption that we could recoup the unused data from our automatic 3-month payment (had about 1-2 months worth of data unused). Come to find out that they will not refund any terminations past the 45 days upon the purchase even though you're paying for it monthly, quarterly, or annually depending on the plan you choose.

Ultimately, you get what you pay for. Price is hard to beat, service / coverage is mediocre. Customer support is great / easy to get ahold of. Refund policy is garbage.

Joined Mint Mobile January 2022 with a Motorola 5G Stylus (2021). Before I joined I entered my IMEI # to see compatibility on the home page, and it came back 100% LTE & 5G Compatible. Then I went to "https://www.mintmobile.com/features/wifi-calling-text/" to see if I was WIFI Calling & Texting Compatible and it came back Yes on Both. Fast forward 18 Months, I've now lost 5G & Wifi Calling & Texting. When I test compatibility now on the Mint mobile website, I am no longer 5G Calling, Wifi Calling or Texting Compatible. Stay clear of Mint Mobile so you don't get burned like me. I am now locked in for a year with a 5G phone that has no 5G capability with this carrier any longer. The graphic used to say I was 5G LTE Excellent. I don't understand how they get a way with doing that. I'm sure it was T-Mobile who dumped me and who knows how many others! Mint is a subsidiary of T-Mobile and they do what ever they want and not beholding to anyone!

Mint mobile IS A NIGHTMARE!
The worst decision I ever made with my phone line. For the first month everything was fine so I subscribed to one year plan, after 3/4 months everything stop working. I'm not able to make phone calls, internet data is in 2g (impossible to use) and constant frustration of people trying to send me messages and I don't receive them. MINT IS THE WORST! In the attempt to save money with Mint you compromised your health with all the problems they give you.
And now I'm changing operator, And Mint will NOT REFUND ME THE SIX MONTHS I'D PAID IN ADVANCE! Don't do the same mistake STAY AWAY FROM MINT MOBILE

My old phone lost the network connection. I thought it was the sim card. I bought a new phone and contacted Mint to get a new sim card. I was told that no CSR could see my account because I had 2 part verification. My password doesn't work and now my phone doesn't work to receive a code. On at least two occasions, I've given them my name, email, address, and 5 numbers from my call log to prove my identity. I've been waiting a FULL WEEK for Mint to unlock my account, send me a new sim card, and activate it to my number. I finally received the sim card, but they still say my account is locked, so they can't activate the card or transfer my number to a different carrier. Apparently, they restarted the process of unlocking my account yesterday (6 days into this ordeal). I was just told that it might be 48 hours from that restart before the account is unlocked. For this entire time, I've been unable to use my phone or transfer my number to a different provider.
If I could give Mint 0 stars, I would.

I work for a non-profit that helps victims of domestic violence so I am frugal with our funds. My husband switched over to Mont Mobile so I thought I would try it for our agency. Unfortunately there were issues with the phone that I was trying to transfer the service to and it didn't work. I contacted Mint Mobile customer service to cancel the subscription, (I paid for a year in advance) and they basically said "too bad". I am very disappointed in their service and lack of cooperation to refund my money. All I asked for was 11 months refunded back to me as it had been less than a week and I was agreeable to paying for the first month even though I NEVER used their service. I WILL NOT RECOMMEND MINT MOBILE

First, Custom Service script is to do the least they can and will hang up on you.DO NOT PAY FOR the yearly service. Sure, it will work for the first month, trap you in past their return time and boom...NO MORE SERViCE you paid for that hasn't come up yet. Plan to spend your quality time to deal with ignorant thrives that are trained to steel your MONEY and TIME.

The worst company in the world. I still 4 months to refund my money no bodt listen every day told me 7 days and now its 4 months non refundable. The police not true at all.

Worst carrier ever i never write reviews but i had to on this one because they need to be shut down seriously, i have never been so stressed to the point where i cry talking on the phone. They have the worse customer service ever. Never again like ever… save urself the trouble because they suck. And none of the customer service representatives can speak english correctly which makes it almost impossible to understand them on the phone and they dont have a store… like literally the worst experience ever. They gave me wrong information like 5 times and i was supposed to get my sim card days ago but it still hasn't arrived… ive been without service for 3 days because they said my sim card would come the next day so i went ahead and transferred my old number to mint… then come to fund out they didn't expedite my package so its taking its sweet time. DO NOT SWITCH TO THIS CARRIER U WILL REGRET IT

STAY AWAY STAY AWAY FROM THIS COMPANY. WASTE OF TIME AND MONEY. I ordered a sim card directly from them after reading the reviews. Not knowing that most of these positive reviews are probably paid. The reception of the phone was below par, nothing but dropped lines and conversations being cut. Customer service is below par, they are not there to help you. They say that they use t-mobile towers, but what they don't tell you is that their receptors are below the cement slab of the towers. 0 STARS

"Got taken for over $100 by Mint Mobile. Please do not use this company. The service never worked from the beginning. I spoke with 10 different representatives from mint that all gave different reasons for why the service wasn't working. I asked for refund under the 7 days but was told the reason my service doesn't work is bc the tower was down. It would be back up in 48 hours. 48 hours later still not working. I chatted with them over 10 times. They switched me to a different tower. Phone still didn't work. So here I am 18 days in and still no service. So frustrating that I then told I'll request a refund I'm on your side they should have honored this. I was told I would receive a text message once approved. I received a text saying it was declined bc it was pass 7 days and that's their policy. ‍! I paid for 90 days of service and I'm still not getting service. Then I'm told we'll credit you back. How am I gonna be credited back and I cant get any service. So basically I'm gonna stay stuck with no service but they'll credit me back but cant figure out how to fix it or why I am not getting service. The last draw was them asking me to put my sim card into another phone. I dont have another phone so how is that gonna work. No matter how good the price looks dont waste your time. You will be kicking yourself later that you didn't listen to all of these poor reviews. Look at the reviews on trustpilot, they are all very similar bc these people are all telling the truth about their experiences."

AVOID AT ALL COSTS
AVOID AT ALL COSTS

THIS IS BY FAR THE ABSOLUTE MOST INCOMPETENT CELL SERVICE--DO NOT UNDER ANY CIRCUMSTANCES FALL VICTIM TO THEIR LOW COST BAIT ADS--YOU WILL REMAIN ON HOLD FOR DAYS WAITING FOR AN UNTRAINED, UNIFORMED PERSON TO WASTE YOUR TIME