Modanisa

Latest order:

Despite our last deception, we placed another order this week (March 2018) and this time I would like to express our gratitude to Modanisa for the fast delivery (less than one week) and the quality of the received items.

History:
I made an order beginning of August 2017 but they sent me the wrong article and despite my different email and contacts I haven't received any response for more then one and a half month, BE AWARE THAT THEY HAVE NO RESPECT REGARDING THEIR CUSTOMERS. I highly recommend to not buy anything from them.

Update1: even the response from Modanisa shows the non respect that they have regarding their customers and the bad quality of service provided by this company. They asked for the order number although I provided more than 10 times to their support (if it exists).

Update2: As mentioned by the last response from Modanisa, yes I was finally refunded but I think that I had to not wait all this time and spend all this effort for a simple return request especially that the mistake was in their side (wrong delivery). If you compare what other online shops in Germany offer you as quality of service you realize how bad is the one offered by Modanisa. Even without any delivery error you can easily (and free) with these shops return an item just because it does not look like you expected. My message to Modanisa is: if you don't work on improving your quality of service and if you don't offer a process to easily return non desired items, you will lose all your customers soon or later.

I ordered from modanisa and I am pleasantly surprise how good the products lok and stitiching
It my continuous shopping place now

Hello
I ordered some clothes and received different stuff. I paid lots money and didn't get satisfaction.
I am too sad

What the hell... I wanted bought a staff only for £2.99 but the shipping cost says £9! What a stupid system

I like the products, but be careful you need to READ the size on each product because if you want to return the Item, if cost you $20 us dollars you will pay $120 to return and you end it to keep it!

It's very sad that you will never contact me.
I told you I am still waiting my order it's been a month. How would I get my money or my order

Hi, What is the address title that we should give to place the order? As I was trying to place the order its showing internal error.

They take your money and your return. So you loose shipping costs the merchandise and your paid money

They have the best styles and the best prices and they give a lot of coupons and they don't take long to deliver

1st time found a such wonderful online site, very quick and just Perfect as the pictures. Love it:)love it :)

Such a disappointment. I had high hopes but when ordering omg I saw how unprofessional, low quality their products are and how their dis-regard fit customer care is ruining their business.
My order took a very long time to arrive, when arrived items were missing and one of the items was not as picture indicated (Low quality, cheap material) or to the size specified.
I notified Modanisa immediately to only be ignored for a few weeks. To then be told my issue has been resolved without ever having exchanged with me to understand the issue. After raising again, and being ignored for weeks I was told they've looked at photos sent and they can confirm there's no issue. That was shocking as I'd never sent any photos! So clearly they were making it up, and trying to dismiss the issue and the error on their side. A few circles of chasing and them telling me they've closed issue. Thrn they tell me they have checked video footage and I should have raised it immediately. Again I did all if that and there's been no real evidence of video footage, if there was where is my paid for item? They seemed to then blamed the courier. It's been months and the issue still unresolved.

I have been extremely disappointed with Modanisa. They bring shame onto this part of the modest fashion industry. Unfortunately it forces us to continue to shop in high street stores and not trust in true entrepreneurs.

I hope my issue gets resolved until then it's a zero rating and advice to all to steer clear. Products are bad, customer service non existence and shocking, just want your money no customer care, no way to really get in touch or corespond (took me ages and a few attempts via different routes). STEER CLEAR. ROB YOU AND GIVE POOR PRODUCTS. REFUND POLICY NOT ADHERED, plus they make it hard to even consider. I requested refund to be ignored.

This is $#*! im now busy to take my money back 5 months this is not normaal i Will never order clothes from u again and want my money back

Placed an order 2017-10-29 for almost 700EUR.
After waiting 1 month without any information about the order, i checked the UPS tracking-link and realized that they claimed they had tried to deliver the order 3 times without luck and had contacted Modanisa who sad that they wanted the delivery back.
I got absolutely no delivery tries, no information that my package had arived and no call or mail from either UPS or Modanisa!

When Modanisa payed back my money, they payed 50EUR less for the return shipping!
I tried to make them understand that i never returned anything, that i simply didnt recieved them, and asked why i should pay 50EUR for a delivery i never got.
It has been almost 5 months now, and they never answer my questions, doesnt answer my mails for weeks, talks veru rude on the customer support and keeps closing the issue so i have to reopen it time after time!

I have given up now, and will never ever buy from them again!

Stay away if you like quality products and quality customer treatment!

Terrible, don't wasted your money. I never buy anything from here anymore... too bad too bad too bad. Vvvv

I am really very angry with the customer service and I like the public to decide if I am right or wrong in my order ******* they send me wrong item very cheap quality which is with less than quarte of the price of item i ordered after informing them and asking for 3 months for refund or sending the correct item they keep on replying our team is looking into your case I was asking for the correct item or refund because this wasn't my mistake but nobody wants to listen to trying to resolve the issue after I wrote the review on SITEJABBER they called me and said we will resolve your case after you return the item then after long arguments they send me the return tags for UPS after they got their item back they send me the 20% voucher which is not applying to any of the orders when I contacted them they are saying your case is closed no number to talk they are not returning my money which i paid for the item and neither they are sending me the correct item I am telling you they are bunch of scammers and thieves and scamming the innocent ladies. I need the help from public to guide me if I can get help from Canadian government getting them blacklisted in Canada or get my money back. I have mentioned the order number above and my case number is *******.
Be aware of them and stay away

I ordered Anthracite- Unlined- suit and came dirty so disappointed Is is the first time I order from modanisa

Plzz this website should b shut down forever bcz it never return easily they make u fool no customer service

They have beautiful stuff yet terrible customer service.
I purchased for the first time shipping to Canada and had to pay a substantial ammount in customs, duties and broker fees so after that I switched my shipping address to the US. They shipped it to the wrong address. I receive UPS notifications via email and thus we were able to catch the package before it left Turkey and send it to the right address. I called Modanisa and asked them to make certain my next order which I had already made would be shipped to the US not Canada and they reassured me everything was fixed. Surprise! The very next day I received a msg from UPS saying my package was on its way to Canada. I spent the entire day calling and emailing Modanisa with no response besides that they marked my case as urgent and would get back to me shortly. Had they actually made it urgent they probably could have fixed it on time. Finally after speaking to UPS I emailed modanisa again explaining that there were only 2 options either I refused the package and they would ship it to the correct address I provided either I would accept it but they would cover the fees I had to pay considering I wouldn't have to pay them in the US and that's why I was shipping there in the first place. They never got back to me. I was too scared to loose my order completely so I accepted the package and ever since i email them regularly and for a month they kept telling me they would get back to me. When they finally called me it was broken english just to tell me she couldn't do anything and would transfer it to the correct department. I'm still waiting!?! Oh and if u ask to speak to a supervisor they tell u they can't do that. So basically it's as if my order cost me 50% more than what it should have. Btw I'm a wholeseller and spent a lot of money in just 2 months since my first purchase on Modanisa but even that doesn't matter to them.

Its about three monthes that iam waiting for my dilivery, however i didnt got items niether return my money i will never shopping on modanisa

Please call your Back for dispute!
I placed order on 06. 11. 209 with N: ******* and had to be delivered on 18.11.2019 but today is 29.11.2019 and nothing. Since 18th I am calling Modanisa every single day and each day different lays. They gave me Hermes tracking number and is not working I also contacted Hermes and they said there is not any package send from Modanisa and also there is not any custom stuck issues with Hermes packages or Brexit borders issues.
I also contacted PTS the company which Modanisa uses for delivery and they also don't know anything about the order.
I contacted import office and they said to me that they don't hold packages and expect there is something suspicious like illegal content or incorrect documentation. Other than that they they can hold package only 2 days. Clearly Modanisa is up into something!
Customer service is horrible. I wanted to cancel my order and they don't do it! They say if I cancel it I can receive my money back when the package come back to them which can't come back because it is stuck on customs which means NO MONEY BACK!
I am not going to live it like that! I called my Bank for dispute and they will investigate and take my money from them. Please everyone in the same situation call you Bank don't just let it go! I also informed Modanisa about the dispute.
Türk türkten çaldıysa bende peşini bırakmam. Hakkımı helal etmiyorum 60£ haram zıkkım olsun hepinize!

I'm still waiting for a refund from the 27th of JULY! Do NOT shop here, bad customer service and experience full stop.

Best i have ever experienced, fast and best delivery, lovely items,

I won't bother myself writing what happened. BUT DO NOT BUY FROM THOSE THIEVES.
THIEVES
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THIEVES