Modanisa

I ordered from the website and the sizing was complete wrong in comparision to what was listed - some of the dresses were too big and others too small (even though the measurements on the website were listed the same for all), when I tried to return the items, the shipping was triple the prices of the items itself, so I asked them if there was any other option to get around this issue. The customer service rep said someone will be in touch with me but no one has yet and when I try to reach out to them by email or phone, no one replies or picks up the call. Never buying from them again.

I have tried for 6 months to be reimbursed for a package never received. The company gave me the runaround for six months and refuses now to reimburse me or even give me store credit. Deplorable business ethics.

These people took my money (90$) through paypal 20 days ago, and they are not even responding to my emails! No order no refund and every time I call, they say they are going to email their manager and respond in 24hours. Needless to say its been 10 days after my first contact and they are just not responding since the manager doesn't know any English! At least give me my money back.
Do not order any thing from this website!

I have a really bad experience with them. I returned two dresses to them and I never received my money back. The opened a case for me with number: ******* but nothing happened. I contacted them through emails, live chat and phone calls and no one contacted me back and they always say that they'll get back to you but this never happens. This is the worst customer service that I have dealt with and I will never deal with them again.

I received my order today although there was some misunderstanding which got solve. I am very satisfied of the way the staff handled the situation. I would recommend Modanisa to anyone. I love my hijab!

Cigarette lighter in pocket
I have never seen such a thing in my life. Today i received my order and as i was unpacking a tunik i found found a Cigarette LIGHTER in one of its pockets! Like imagine! Plus the tunik has no label, i am sure it was worn before.
Very disappointing

I ordered a swimsuit online, my order was confirmed and I got a message stating that my order is awaiting shipment. The next day I missed a call from an unknown foreign number which I did not recognise. The following day I missed another call from the same number, when, against my best judgement and against all safety rules, I called the number back I was told my Modanisa order was cancelled which is expected from an unreliable company, but I am told my money will be refunded in two weeks! The operator claimed there is no seniors or managers to discuss this further and that was that my money disappeared only God knows if/ when Ill see it again, This is not only a scam but raises suspicions of money laundering scam. Everyone stay away don't get get scammed like me

Their sizes fit too small. Their customer service is pretty much does not exist. They advice me the sizing based on that I set my order. It is too small. They expect for me to pay the shipping fee which is over $200Usd. The also charge me additional custom fee.

Stay away from this site. I wish I read the reviews before I ordered from this company.

So I just received my order today. I have everything I ordered. I dont know why it took two weeks for my order to get here but it got here. I got everything I expected. I will give them another try considering that they have really nice things on the website. The only issue I had with them was the shipping. The website says 48 hours to ship out the items. Well it took a week for my items to actually get shipped out. That was my main concern but if anyone has any concern with shipping, just know that if you are in the USA, realistically, it will not take 48 hours to ship out considering that the items are coming from Turkey. So yes, it will take time. But I would say that it was worth the wait. Thank you Modanisa. I will order from you again.

I made so many purchases from Modanisa but they have very bad services nowadays, because i made an order and when i receive it i discovered one item was defected and the other item was very very very bad chemical odor. Therefore, i decided to return it, so, I shipped both items through ups and they receive it. Online says refund was completed on November 18, but they never refund my money. Although, i contact them many times through whatsapp, many emails but no response and this is the return number *******.
Although they charged my 10 dollars for shipping and I'm totally disappointed
Note, I contact my credit card and they told me there is nothing wrong from my side.

I ordered for the first time, they gave me the wrong size of one of the dresses, size 38 instead of 48 and they refuse to send the right size because they only give out coupon which is same price as the dress but the trick is you have to buy more than the coupon and you cannot use any other coupon that you are eligible for. IT IS A TOTAL SCAM! Be careful people! That is all I can say.
They suppose to correct their mistake and send the customer the right size they ordered but NOPE they don't do that.
Another issue the "my order " button is not working as soon as they dispatch the order and they didn't answer after asking why!

I wrote a review a while ago about the terrible service received by modanisa when I received the wrong order. I should have updated this review a long time ago. Eventually I contacted a member of the management team and the matter was speedily resolved. My money was refunded. Items required were sent out to me again. And a £100 gift voucher given because of the inconvenience afforded me. I have to say that the management dealt with things well. It is just a shame that the staff were so slow to respond. Still happy to say that all ended well. Can trust the company to come through.
Razina Karim

I ordered clothes and belts from modanisa the belt was broken clothes had gaps in stitches. Contacted then and they kept saying email here and there and kept going arpund in circles they still have not resolved the issue. Dont buy from here

I ordered 5 times from this website, mainly around 10 tops, 2 pants, 2 suits / swimsuit/ Shawls, and every time they deliver my items super fast and accurate. You just need to read size chart for each item. The item will be exactly like the picture. I LOVE U MODANISA

Quality is ok not impressive to somewhat different from whats shown in pictures as een in picture cutting is not neat at all and on other abaya i thought is embroidery when saw online but its glitter embedded on net. Which is falling everywhere

I've made quite a few orders on modanisa and most of them were good. Recently I ordered a dress and the quality of it was soooo poor. I knew I would never wear it so I decided to return it. I took it to the post office and paid £12.57 for signed for delivery to turkey. 3 weeks later it gets posted back to me so I call royal mail and they said that no one accepted the delivery in turkey so it's come back so I'd have to speak to modanisa. I spoke to modanisa and they gave me a new prepaid label but they said £12.90 will come out of my refund for the fee for this so for an £18 dress after my refund I'm getting -£6 what a jokeeeeee

They reply to me as if they will fix my problem, i went on the site, they never reply to me until now.
I will tell anyone to don t trust this site
I know fully well the guy does not want to respond and fix my problem

I ordered a package worth £244 from Modanisa consisting of shirts, tunics, dresses and shoes. Modanisa sent me the wrong package of just two scarves. I contacted customer services and they said to return the package and that I would receive a refund within 10 days. I sent the package with a tracking number and a screen shot of when they received the package. It has been a month since I had done this and I have STILL not received a refund. It has been TWO months since I placed my order and they refuse to answer my emails. I am so disappointed with this company. Especially as they are Muslim and they have been extremely dishonest. Appalling customer service. I would advise no one to order from this company with what I have had to deal with.

I had huge order ended returning most of them
The ones I though were good turns out As bad
one of the dress cost me $17 shrink soo bad before I even get to wear with hand wash and I air dry it Yeah so disappointed and skirt I kept material feels paper and makes a lot noise. Now the both going in what a waste

I ordered stuff worth CAD $73 from Modanisa.com where they were offering free express shipping and before receiving my order, the ups service charged me import charges for $32.77 Which i feel is very betraying. I had to pay custom fee, otherwise they wont give me the delivery.
My paypal transaction id with modanisa is: Transaction ID: 58F*******KT*******T and invoice id is *******

I had to get my order 24 th may, i called every day, they said me i will get your order in 2 days, so every day i hear the same words. I spent a lot of money, I spent my first Eid Holidays without new clothes as a muslim clothes. When i called them they said they are now Holiday vacations, so ok kept calm and wait when they come back to work. When my Holiday they made bad! I cant go outside because i don't have anything to wear.! I called after Holiday, they promised me manager will call me, so i still cant wait his call because he is always busy and he does not care their customers he is always in a meeting during all day every day, when i call them again they said sorry our work hours finished he will call you tomorrow, So what do you think is it normal? They made me very nervous crazy sad! I hate them! I wanted put 0 point!

Terrible experience. I had to return my product and never got my refund. They claimed they refunded, but I never received. This happened two times. I was kind of okay at first, just though it was an honest mistake. Then second time I specifically asked them to refund to another bank account. But they still claimed they refunded the other bank I told them not to. Now they are refusing to help. Costumer service advised me to double check my account like I am some kind of idiot.

I returned 2 items in one package. I live in USA. There warehouse for some reason misplaced one item from the package and as a result i only got refunded for 1 item. Has been 2 weeks since i reported this issue and they are still researching it. Is this how you do customer service? Should a customer be penalized for an error on your end
I shoud have recieved a refund no matter what to gain my business for future. I am never buying from you guys again. I am. going to ask my bank to get me my refund and do a charge back to you guys.