Modanisa

I had made an order a few weeks ago and when I received the order, I was asked to pay 55% of the price as an extra shipping cost. Modanisa claimed I would only have to pay 20%, or nothing at all and yet I was asked to pay 55%. After emailing back and forth with them, they continuously tried to put the blame on me and didnt want to refund these extra costs. They had said that If I dont want to pay this extra cost, I could always ship it back and pay the shipping price which was even more. The started ignoring my emails and I have not heard back from them in 2 weeks, TERRIBLE CUSTOMER SERVICE! This website is a scam!

I have placed an order with modanisa to only receive a different product and color than I ordered. I tried contacting them more than ten times. I've sent more than 20 emails back and forth. They drove me insane! Asking me for a photo of the product, and then ask me for another photo of the whole product, then saying we need you to take a tape measurement measure the product and send us a photo, then they would say we want a photo of the tag for the product, and then they will come back to me and say we not need another photo with better lighting. And on and on and on and on never ending! I responded to all their emails I was promised someone will contact me and resolve this issue and give me a refund I was promised more than 5 times. Till today nobody has contacted me, they haven't resolve this issue or refunded me for this product. Till today I'm still waiting they took my money I have a damaged product that I did not order! Very disappointed with this company! The Next Step will be reporting them to Better Business Bureau!

I purchased $208 worth of clotjing, of which $84 of it I could not fit. The x-large I ordered fit like a small. In oder yo return items I would have topay $72 kn shipping back to Turkey. It felt like I flushed my hard earned money down the toilet. Customer service had no resolution for me. I advise everyone to stay away from MODANISA. THEY HAVE A HORRIBLE RETURN POLICY. AM KEEPING MY MONEY IN THE UNITED STATES.

They take your money and do not send your order. Have sent them 100's of emails and numerous of phone calls and no one resolves your problem. They are just a dishonesty company... never to order!

I would not recommend this website. When you get something you don't want return policy is just awful! The quality of the items are not the best, comparing the money you give.

I ordered two items three months ago and i did not received anything.
They told me i would get my money back but they are liars. Since that time they did not answer me

I ordered navy blue unlined suit Benin in size UK14, the label on the garment also shows its size UK14, but it's way bigger in measurement, when I measured it with measuring tape it's chest is 50" and hips also 50", I ordered size UK14 as per Modanisa size chart, which suggests size 14 has chest 39" and hips 41". And Size UK14 as per international size chart on Modanisa is equivalent to XL. I wrote them but they didn't respond.

I ordered from Modanisa 3 times and they were good in the last 3 years hence I ordered again but I regret it this time.
My order was in 23/04/2018 and the expected day to deliver was 30/03/18 and until now I didn't receive the order.

In the beginning, the tracking option says that they failed to deliver because of the bad address! Even though they had delivered before to the same address! Plus they used to send me a text message to inform me that they will deliver on that certain day at that certain time. This time I didn't receive anything! And they lie and say bad address!

I emailed them, they replied that they will attempt a second delivery as if there was a first delivery! What a joke!

Since this email, I am waiting for my order
To be delivered and I send a dozen of emails to them with NO response!

Its a month now and they also stopped the tracking option so I don't know what happen to my order and my money.

DON'T shop with them, they were good in the past, but now, they don't ship to the UK, they don't respond, They don't respect the clients and they only steal your money.
The Worse Experience ever.

I ordered few things from Modanisa for $92 with the shipping cost included, when I received my order the shipping company asked me to pay $50 in order to get my stuff, I already paid for the shipping, I want modanisa to refund me the $50 extra that I paid.

Never buy anything from this horrible company. Everything I ordered looked very nice on the website but turned out to be just for toys! I could not even look at them, very DISGUSTING...

This is the first time I order from Modanisa and will be last
I order my favorite things according to their catchy photos and advartising but it turned to rubbish of Turkey
They make money, bad service very fast for delivery but no return bare from now there is no return service, they know why not providing return service as in SHEIN because they know that %100 of their item will be returned to them rubishhhhhh again bad quality.

All the bad reviews i am reading i 100% agree this company is full of $#*!
My orders never came to me been more then 2 months still havnt had a refund
Stupidily i decided to order something else been 3 weeks status says delivered to someone called wendy i dont know who she is
Contacted the company and the guy on the phone is telling me exactly what it says online and wont give any more information apparently he cant access anything
Why the hell are yoh sitting on the other end of the phone
I emailed the company no reply
They owe me more then £100 am so annoyed
Trust me i will take this company to court n sue them if nothing is done

THEY ARE THE WORST QUALITY AND CUSTOMER SERVICE At first I was excited to find a site with such a huge modest Muslim clothing on one site and very reasonable pricing. As I stared ordering I saw why the prices were so cheap., The quality is reallyyyyy bad and sizes are way offff., Even after receiving my order and all of it was small & short and after at least 5 emails back and forth with Modanisa Customer Service, NOTHING WAS DONE AND NOBODY HELPED ME TO GET MY REFUND OR ANYTNIG. I have sent them all pictures sizes and requested info they asked for BUT NO HELP. THEY ARE THE WORST QUALITY AND CUSTOMER SERVICE

Esselamu alejkum we rahmetullsh we barakatuhu I need to say that I am very satisfied with all cloth which I ordered and received from modanisa company.The quality is good and the cloth is the same how is presented on their website. Also I received my order on the time, after 7 days from day of order. I would reccomend everyone Modanisa company on the base of my experiance.

Very low quality different from the advertised photos and products' description
High prices
Rude customer services
Couldn't return the purchased items:(
Really disappointed

I made my order and they had charged me two times for the same order, I emailed several time so I got refund for the mistake charges back but never got my shipment, called customer service and he informed me that they canceled my order and I need to contact them again to get my money back, and he told me that all tunics I ordered are out of stock now, sure they should be out, it has been over two weeks now, and I don t think I will see my money again :(

The worst company ever I have known
Very bad customer service and very bad items
Alot of the items come in bad conditions and different color
Last time i received two tunic with tears and spot and when I contact with them there is no respond

And if i could put less than one star I wouldn't mind.
I made an order in ramadan to receive it before eid so that i can wear them on eid. The "cash on delivery" service was still available to lebanon. After 2 days they cancel this service and i they didn't inform me, nor my sister in law and my cousin who also ordered when the cash on delivery was still available. They didn't contact us to tell us that your order wont be delivered, i have waited for more than 20 days and I contacted them through and email, after a week which was yesterday they reply saying that my order was not delivered but returned back.
I posted a bad review on my instagram about modanisa to be surpriseeeeeeed by the amount of people who were also replying to me about their bad service, you can check that on my instagram: sirenmansour.
If you wanna change a service you must inform everyone, not making us wait for nothing, just imagine that the products I bought are for clients what would i have done?!

It was my first and last order from modanisa. Bad service.

I received a dress that according to the size chart attached online would fit me at a size 10-12 in US size and 44 in European size. However, when I received the dress it said on the tag size 8 and 42 in European size. This was too tight, and I couldn't wear it. Not a problem mistakes happen. So, I called Modanisa customer support and the gentlemen instructed me to take pictures of the garment signifying it is the wrong size and email it to Modanisa. So, I go ahead and sent an email and was told to wait 5 to 7 business days to hear back. So, I waited, but since I'm leaving the country and I read other reviews on this website that others have had issues getting refunds resolved, this made me hasty after 7 days and I did not hear back. I started calling Modanisa daily and letting them know this was an urgent issue and I was leaving the country and wouldn't have contact or internet access. The customer support line kept assuring me that they were sending it higher up and someone was working to resolve the issue. I'm not sure how complicated it could be to resolve the issue. They clearly sent the wrong size and I need a refund. So, after two weeks of waiting I finally received an email, requesting me to send picture of the garment. Which I already have done. I sent another email today with the same pictures I sent before. I am posting this in hopes that Modanisa responds as it seems they respond to these reviews faster than they respond to emails. I don't have two more weeks to wait for an email I need this issue resolved as soon as possible.

Hello, I ordered on 20th July 2020 from Modanisa for Eid. They promised to order before 25th July for guaranteed delivery before Eid. Just imagine, on 25th July they called and told "YOUR FULL ORDER IS CANCELLED as 1 item ran out of stock and 1 item is defected"... i requested the customer service agent to deliver me my rest of items (6 items) but he said no sorry its not our policy... PATHETIC POLICY seriously...

I ordered the hijabs and they came super fast. I was surprised by how fast they came. I opened the package and I was stunned by how they felt they were AMAZING. I recommend buying them!

OMG, are you looking for a turkish or iranian style pardesuss / kap / manteau / trenchcoat / long jacket?. This turkish website has heaps to choose from, and they have an English version of their website, and international shipping.

I was so happy to find this website, and even happier that they don't muck around.

You might need to translate a few turkish words here and there on the site,
I am a now a regular customer at this website.

*sales rack has amazing bargain finds, some of my best items came from sales rack!
*most of the Brands that modanisa stocks, well, their sizing is 'slim fitting' (see models in the photos) so, for extra modesty I personally choose a size up, but recommend always to check size charts.
*beautiful fabric, nice cut, you will get too many compliments!
*8 days Turnaround from Turkey to NZ, no shipping issues as of yet, alhamdulillah.
*gift wrapped, (unless from sale rack)
**Just a note, if ordering bags from this site, it may take a few days difference because it seems the bags are shipped from a different location than the clothes.

The worst company ever. They will not refund you the correct money. They claim that there is a return charge which is not mentioned in the return process. The case was opened through Paypal and Obdusman. DO NOT TRUST THIS TURKISH CHEATER.