Modanisa

The dress is too short and looks nothing with what the picture shows,,,, I won't order anymore from this brand

This was my first purchase from this website. Looking at the images everything looked perfect. So i ordered few bags and scarfs from them and recived it within 10 days. When i checked the bags it was far from what was shown in the images
The bags were of such low quality and did not even have the brand mentioned in the bag that i recieve also the stitches were so visible that they looked cheap all the more. The scarfs were also of low quality
When complained, the customer service guy said its not the fault of modanisa if the item is of low quality. SERIOUSLY? Then whose fault is it suppose to be. Since the shipment is not covered by them and if i need to return it back i will have to pay almost 70$ to return the goods where as the amount i paid for the items were 63$ inclusive of customs. When i told them am going to give them a bad review they said that i will recieve an email regarding my complain and till date there is no email. Horrible items horrible service. I wouldn't recommend this site to anyone

The products are good and arrive on time, I would recommend the site to people as In my opinion it's trustworthy and the products are beautiful, I will be ordering from the site again.

Modanisa has the worst customer service I've come across. Over a month ago a parcel was lost. I was told that it was delivered to me and that I should contact the delivery company if I had any issues. I was told that it was delivered to a neighbour. I contacted modanisa again and I was told that they would contact the delivery company and get back to me as soon as possible. I waited and waited and got nothing for weeks. I sent email after email asking for updates and got nothing. I took to Twitter and got a reply very quick because I assume they don't want to look bad. Modanisa move the chat to a private chat a deleted my tweet. I was told that urgent action would be taken and I should wait to be contacted. Due to my previous experience of waiting and not receivinga reply I asked when. My question was ignored again and again. I was that because Twitter isn't the correct channel they couldn't tell me. But I was ignored in the "correct channel" for weeks. All I ask for is a refund.
I forgot to mention the part where I quoted the customer reference number they gave me and was told it was incorrect. Do they just make up numbers and keep no record?

Don't spend over 600 for a 100 discount
After you pay and order no credit or Coupon 100 never works Customer Service won't decision on your side after complaining and waiting a week

Their customer service is horrible. It is extremely hard to find a returns policy on their website. They do not accept exchanges or have an exchange service. Their problem is that it is really hard to find a return policy and you need to pay a lot for the return to get to Turrkiyeh they do not have a branch anywhere except Turrkiyeh and this is really bad. THIS IS WHY I DO NOT RECOMMEND YOU BUY FROM HERE! And the Hijab is unattached so it makes it really hard about their business. I am not ever again going to buy from there

As I've had good Experience in Shopping ship with other Companies, I've never faced such thing and everything was going well. It was my First time to Experience Modanisa, the Experience was Horrible I just lost my Money for Poor Quality of items looking so Cheap and when i asked them to return the items as also they forgot to send the Jacket with the Belt they kept on promising me for weeks that they will return the items with aramex and send me back my money, but there were no Actions made. They even lied to me telling me to call Aramex after they put the blame on Aramex that they've been taking time to return back to Modanisa for the pickup arrangement. So I contacted Aramex and gave them my Order number then was informed from Aramex that there was no Arrangement made by Modanisa at all, they've also been ignoring my mails. I also have to say there customer service are horrible so they have a very poor service and quality. Take it as a Advise it not worth a try and dont bother to waste your money.

My order arrived on time. Quality of the material is very good. Fit and stitched perfect. I will definitely purchase more in the future!

Update: They never gave any refund.
Ticket # *******
I agree with everyone here. This conpany has worked hard on marketing to lure people to buy their products. Their clothes are nothing like what you see on pictures! All made too small and full of defects. Once they have your money they dont care about you anymore. They make it so hard to process a return. Although I sent them all the information they requested, including pictures, codes and description. Now they are asking for pictures with measuring tape! Why didnt they ask for it the first time, after I have packed everything back in its package! We dont have time for such non sense! For big items, they said they might not match the measuring chart! This is a joke! Plus I had to pay $50 for costum fees! They should return all my money with an apology since their products all failed to match the description. How will they meey Allah! We should all make sure to spread the word all accross social media and networks. This is our weapon against such corrupted companies making loads of money through ripping people off! Lets hit them where it hurts, their reputation. I dont want to see the same thing happen to more victims!

The worst company they sent me wrong item they ignore my emails. Dont trust them never buy from this shopping site

The quality iof the clothes is cheap and the colors of the clothes are not even close to the pictures you see online! I had the worst experience when it came to sizes and returning items. Modanisa refused to give me a refund even though I shipped back my items, all because I didnt go with the most expensive service they wanted which is UPS ( in the states), I lost 400 dollars due to items I didnt like nor fit me and due to expensive shipping once I returned them. DO NOT WASTE YOUR MONEY ON THIS WEBSITE. Thier clothes are total garbage and thats why the prices are too good for what you see on your screen which I call picture scamming.

I ordered from modanisa in may and thw parcwl was sent back them undelivered i have madw numeroua calla and have bwen adviaed by 3 people that that thw parcwl recieved back to modanisa in june but i still sont have my 132 back.

I have contacted them about 15 timea sent ak many emails with no response.
I have been patient all thia time but no joy.
I think that rhey dont want to refund and if i had read theae reviews before i would never order from them.
I will be goimg tp ombudaman for thos now as it has been more tham 2 months and thw law is refund within 14 daya

Diagusted with modanisa customer service.

I ordered a few items from this website, the products look (only in the pictures posted in their website) very elegant and of high quality, so I placed an order of 12 items.
When I received the package on the 1st of March, 2020 I was shocked to see how cheap and ugly items they sent me... some of the items (lipstick) arrived with an expired date and with totally different color.
Bags look horrible with very cheap quality, different size and shape (so small, not even good for a kid to play with) and also wrinkled as they didn't bother to pack it in a proper way. One of the bags' material is very thin and looks exactly like the material used in the garbage bags!
I also ordered a cardigan small size, but the one I received can't be small in any way, and there is a label on it says that it is S-M size, the label is half torn and looks like someone just poorly sewed it to make buyers think it is small size!
I also ordered some shoes, same thing poor quality, not as much bad as the bags, but still far away from the posted photos of them, boots have glue on it making it look with more low quality, and a high heel one has an M sign on it, which I though referred to certain brand, but the one I received is just a copy of it so no sign on it.
I only received two items that are considered ok, but not WOW: a wallet which came of ok quality but with a slightly different color, and a pants which is also of good quality but came in different size! I ordered 38 and received 40.
I paid USD 125 after they offered me %35 discount for my first order, but honestly I feel like a fool, and that they robbed me, because the items I received are so embarrassing to wear and don't worth %10 of the amount I paid!
My advice: stay away from this scam website, they will steal your money and you won't be able to get it back.
I am attaching some photos of the items they posted on their website and the items I received and you can judge yourself!

Messaged them a couple of times to answer back to my enquiry regarding whether or not they ship to Hong Kong. No response so far.

Modanisa have given me the best shopping experience since I began shopping online in 2007. They offer a tremendous range of ladies modest clothing along with handbags and shoes to match. They even offer sportswear and children and baby clothing though the range is somewhat limited.
I was looking to freshen up my wardrobe in July and since my first order arrived (within three days), I have become hooked. I have had an order from them now on eight occasions and the longest I have waited for a parcel has been 5 days. All my garments have arrived in pristine condition and individually packaged in their own little bags. They use the services of DHL who truly are a professional outfit.
Having a little look at my purchase history I can honestly say that my new wardrobe is looking the best it has ever looked. Their fashions have a great range and come in all sizes from tiny to very, very large. In short, their choices are fantastic.If you only have a small shopping budget to work with, please know that they have beautiful scarves and hijabs starting at a mere £1.45. Their clothing ranges from their Basics - for example, tunics at about £5.00, to, their designer clothing from over 100 designers. Really something for everyone in a range we can choose from.
Their postage is presently FREE but last week the charge was only incurred if your order was less than £45.00 approx.
Whenever you visit their shop and pop something in your basket, up comes a message from an online "real" person from Customer Service offering to speak to them with any questions you have. Top marks in that department!
So, I've given you an insight to my experiences with this company. I now have perhaps 50 new outfits and cannot fault them in any manner. Give them a shot and see for yourself.

If there is zero star I will give them zeroo. Modanisa is very bad experience. No body replied to me

Never been through a much more ridiculous stressful online shopping overseas experience than this one!
I ordered 3 items from Modanisa in March totalling to £91, received them, one was faulty and did not even match the visual description, wanted to return it & was told I could only send it back through UPS (along with me paying for the shipping which was £30 alone) demanded modanisa to pay for this fee, instead they indirectly paid for it by refunding me for the faulty item(only) before it was sent back, however by this point I was so annoyed I wanted to return the other 2! I did so in Early april & can you believe, it is June! And still not got my refund, because I spent 3months Emailing & calling a 100 times JUST TO FIND OUT WHAT WAS HAPPENING, they know how to maintain a lie! Because all i ever got told over and over is there was issues with customs ALTHOUGH they told me they let it through customs? & they are waiting for it to be delivered (i was told this more than thrice) couple weeks ago they even said I will be refunded within 10 days, YEAH right. I even told them forget about it cause it became an actual stress, ironically I did not even get a response! Although you gotta wait weeks upon weeks before you even get one reply cause modanisa staff are only good at saying 'we don't know', so disappointed due to how lovely their stuff is, but loyalty is everything for me and I will happily let everyone know what crooks they are so no one else has to go through unnecessary stress losing money for their mistakes

Before i ordered i read reviews here, and got scared to be honest and said that maybe this is on a small case and wont happen for me and maybe it will be a good experience specially that i really liked clothes on this site. Unfortunately the opposite happened.

I was really excited on receiving my parcels and kept up to date with mail with modanisa now they dont answer me with anything useful.

Be ware everyone i made an order 15 days ago and they keep taking money from my back account though i already paid at the checkout page, also i still didnt get my shipment and have to pay 56 dollars to aramex and 196 dollars for customs though i paid for shipment

I will keep you updated with what happens next inshAllah.

4 dollar 18 27 56 196 dollar

To update you,, iwent today myself to check for the delay and waste of money and i am in shock of what happened. Modanisa invouce that they gave to aramex is charging me 1300 euroes not 488 dollars! This is triple the orgonal price i have the copy of the invoice with modanisa stamp, i cant name this but poor service and theft

I ordered twice from Modanisa.com. 1st time things were delayed with extra 5 days so i got them after 10 days.And I had to pay Customs to Aramex in order to get my things. Colours were same as in the pics, but cut n sizes were very strange. 3 dresses were my size but about 15cm shorter than it was written on the site.And the %100 linnen trousers and coat looked very dull and cheap-on the site looked so wow n both costs $150 total.
I didn't return the items cz i managed to fix them by myself and actually wear them.
After couple of months i looked into the site again (second time a fool). Saw "buy 2 get 1 free". Hence i ordered few sheilas. Again delayed delivery(12 days total) and colours for the sheilas/turbans were same but quality is very very cheap one.And the cost per piece is 35$ each.

Prices in TL are waaaay lower compared to the $. I wrote on their Instagram page to ask why is that, but the answer was non-logical-"our prices are converted as per the place from where you order". So I live in Qatar, does that mean that you have to make the price almost 4 times than it actual is?

And the quality is really low and cheap, I would not given for such sheila more than $5 and this compared to the standard of quality here in Qatar.

My advise is no one should order from Modanisa.com-cheap quality, highly over-priced, not worthed at all, and not to mention the delay of the delivery.

Ive baught a few things from the site. One of the Abaya/dress had a hole in one of the pockets. I baught a topcoat in khaki color and it came in a mucus green. On top of that, the pictures showed it had pockets, but in reality there were not actual pocktes. There ere stripes printed on that area instead. (idk how to explain this). I baught a sidebag which had a cardboard feel to it and and another abaya/dress i got was short even though i wear that size and i have ordered that size beofre. I also baught a vest in Large as a gift and it camelooking like an Xs NOT in accordance to the size chart. This site is really just a usllay miss, sometimes hit. You justhave to keep yourexpectation really low and only spend money on sale items so you arent spending too much money on dissapointment. Only pay alot for something if you are 100 percent sure it will come as you think. Be careful and happy shopping...(eh)

One of the worse customer service ever. I am an online shopper and I am familiar with online shopping. When a site make a mistake and you complain with proof they usually apologize and try to fix it not make nonsense excuses. Some sites even go further after fixing the issue, and send a coupon for you as an apology.I don't know what's up with Muslims sites and their entitlement. I once got the wrong size sent to me and I sent a complain with proof and all I got was sorry ship it back at your own expense and order another one. They absolutely didn't care that they made a mistake. I over looked at the situation and didn't want to argue with them. A family member of mine once made a large order and something technically went wrong with the site and they charged her the same order five times. And shipped the same thing five times. She tried contacting them to explain that they charged her five times and for them to cancel it. No response! After a while all she got "after you receive your orders just return everything at your expense. Another problem is their false advertising. They advertise " Free shipping for orders over $50, available sitewide, and limited time only" to make people rush to buy. Then they charge you when you check out. My bag even said "Great! You've bagged free express shipping! And then I get charged. I contacted them to explain everything with screenshots. And all I got was oh no it said something else and wasn't for all products, and it clearly said "available sitewide" with the other comment assuring I got free shipping when I checked out. They also usually reply to any complain with some automatic nonsense. Modanisa got some great products. But If they continue to treat customers horribly after they spent their hard earn money, they will lose them. Stop false advertising and dismissing customers complains. I really hope a Muslim based company can do better!

The quality of the things I ordered were not at all what I expected to receive and unfortunately the full refund was not issued right away

I was very skeptical as most online clothes I bought the quality was very bad. So I have steered away from internet shopping for clothing as a result for many years. When I came across Modanisa I was attracted with the Islamic design clothing. So first time I ordered 1 pants and few Hijabs, the delivery was fast, size perfect as indicated and amazing quality of stitching and material (I usually choose natural material cotton or bamboo)
And Now I did my next order also timidly and ordered a few dresses, all came on time and the quality- I am still super amazed, very high quality, haven't seen this quality in long long time in any of the brands you find in the malls.

Just be careful returns and exchanges is not easy (you have to pay to return items), I made sure I have a tape measure and choose carefully, so if you want things baggy look at the design and they point out what size is the model wearing and on some, they even give you the model size, so you can guess the proper fit you want for yourself based on the size and design of the dress shown on the model and then adjust to your measurements.
Sizes I ordered varied: 40,42 and XL all fit exactly as I wanted them, because I took time studying the dress sizing on the model, and the measuring tape on myself (remember its not only size but the model/design of the dress/pants).

Hope this helps out Muslims, and conservative women out there looking for good quality clothes

Salam
Meeda Ehsan from UAE