Modanisa

I have ordered a coat over three weeks ago. Since the credit card payment didn't go through the first time (as one of the customers has already pointed out in this forum) I tried again and consequently was charged twice. Although the modanisa customer service replied quickly to my request for a refund I still haven't received my money back yet (order *******). And what's worse, I still haven't received my coat (order *******). I have paid twice for a coat that never got here; I feel scammed and am ready to publish what happened in any consumer forum I could possibly come across!

I just received my second order from Modanisa (all the way to BC, Canada). This time I got express free shipping and it was here in 4 days! The quality of all the clothes I have ordered over the last two years is great and I love the modern designs. I bought a few zip up abayas, a coat wrap and a dress. I find the sizes very good, but check your measurements to be sure. I will say the abayas that zip up (all 3) are a wee bit tight across the chest (and Im not big chested), so you may want to go up a size depending on the style. Im not sure what all the bad reviews are about. I LOVE the clothes and get so many compliments when Im out n about. I did, however, have a question and I contacted customer service twice (or at least tried to) via their online email and I did not hear back, so while I got exactly what I ordered Im not overly impressed with the lack of customer support. I would recommend Modanisa to a friend, just like it was recommended to me: 0)

I did place my orders more than 3 weeks ago, but still didn't receive them.
Order number229 *******
Order number 229 *******
I did contact customer services many times, but they keep promising that they Will investigate and nothing has been done! I really disappointed with modanisa!

Last week I saw a lot of beautiful clothes in this website. So I ordered four times. Today, arrived at home the first order. But, I was surprised to know that I have had to pay 25 euros more of customs fee for each order. Although when ordering process the delivery address was to Spain there weren't any warning message or information to know that. I will never buy from this website, it is a scam.

I wouldn't recommend anyone to buy from them because quality Is poor and torn dresses. Hard to get money back refund and we have to pay for the return delivery. I wish I could give them no stars at all.

They stole my money. I made order that cost more than $750 month and half ago. I didn't get it until now. I contacted them several time and they just telling me that they are working on solving my problem, but nothing is happened. What should I do? How can get my money back.

They have contacted me and responded to my case in a way that made me very happy. Now that I have better experience of Modanisa, I can that they are a customer-focused company that always strives to meet the customer in the best possible way.

I have gained good experience with modanisa and their clothes are of the best quality.

Update: I was contacted by a customer service rep who helped start a return and I got full refund for the item I returned and partial for the one I washed. That's why I added 2 stars extra. Also the credibility of their adverts have improved with time so I still go there to order Islamic wears. I bought a $55 dress only to get one with a low quality and a different colour. The dress washed out and started pulling wool after just one wash. A whole $55. I also bought another a burin dress for $42 which was not only poorly sewn but tore the third time I wore it because there were loose thread hanging around it that I kept cutting off. I have bought several stuffs from them but the bad quality on cheap items doesn't annoy if not that on high priced items. Please be careful buying from them. My recent order number is *******.

I wish I can gave you no star at all, I have been waiting for nearly three months to get my money back but no one even contacted me to say sorry for the delay. I had to return my order I had to call customer service to ask about my refund many many times and every time they gave me different answers: we have received your order but we need to send it back to Turkey! Then we didn't receive your order ( I don't know the truth)! We will open a case for you, the financial department is dealing with your case, we will tell our manger about your case and will contact you soon... no one contact me until now.
I am really so disappointed with this company, I will never ever buy anything from you again and you have to send my money back.

If i can give them 0 stars i would. Most of there description on their products is not very accurate including the size. Cheap material, inaccurate size, and most of all their customer service is crap. They don't answer the phone, and when you decide to return the items because it dose not match what the ad says for the size and description they make you pay for the shipping when its there fault. They make you take so many pictures of the product and they don't take ownership of their mistake. Never dealing with those people. They did not refund me my money nor paid for the shipping because its their mistake. Customer service is 0 with this website.

I've been dealing with the company more than once and each time I'm pleased with my orders, quality of clothing, the shipping speed (to the US), and the cost! If you ever think that you cannot afford high quality, fashionable, and at the same time modest clothing then modanisa is a perfect option for you! Customer service is very helpful and respectful. I'm in love with every single piece of cloth I've purchased and I always highly recommend the website to all my friends as well as to whoever is going to read my review. I'm not a robot or scam, I'm a real person who looooooves modanisa.
Much love to the founders.

I ordered some cloths from them then i changed my mind< they immediately return my order, when i need to ask about my new order a chat kind lady also immediately answer me and answered all my question, the guilty of the cloths was great,,, what can i asked more,, i highly recommend them

This company is a total scam. I ordered 6 products and they delivered only 2. I reported this immediately and for weeks they have been giving me the runaround that they are looking at CCTV footage and trying to contact fedex to find out what happened. This is a total fraud. I will report this to my credit card company.

I received my dresses in 5 days to the US and shipping was free. You can check the status daily until you receive it. Very pleased with my order
And true to size except one of them the sleeve was tight, May be I am chunkier on my arms.
Excellent customer service

I took it upon myself to write a review because of how many negative comments i saw. Ok, what is that about? I have been ordering from Modanisa for the past year and i have no complaints. Fast shipping and beautiful quality clothes for a good price! And about sizes, they are usually true to size, you just have to know your own size and go by the measurments they have.

I ordered 4 dresses from madanisa and I am really super happy with them. Amazing styles just like the photos, the fabric and material are awesome and the size is just like the chart and the dress details. Thank you guys; you made my day. Also they have fast shipping, it take about 2 weeks to arrive.

I ordered a skirt that based on the picture of the website showed long skirt. The skirt I got was short and falls just below my knee. When I emailed the company, all I got was an email giving a reference number. Since then I emailed back but didn't get any feedback from them. I am extremely disappointed with the false advertisement and lack of consideration.

The comment the company left is false. I haven't received a single email addressing my problem. This show the level of dishonest!

Just received my ordered products. I wish I had been informed about the exact amount of importing fees I would be subject to so it wouldn't be a surprise. Do all countries have to pay this hefty amount?

I used to love this website and buy a lot from it but not anymore they got too expensive and having cheap quality not worth the price i wish they are like a year or 2 years ago they used to have a better materials and better price im not going to buy from them anymore since they disappointed me many times with their new clothing! I wish they get better styles than the one they have the good styles they have now r so expensive!

I bought to many things 2 months ago.
I still don't get anything.
I tried so many times to contact them they said they will see where is my order.after a while they stopped responding me.
Now I don't have the money back and I don't have the order.they are big liars.

I was doubtful about ordering from Modanisa, given the mixed reviews, but my friend just ordered hijabs from the website and had a great experience, so I decided to go ahead and try it out as well. I did follow the measurements guidelines to pick the correct size and ordered few items (including dresses, jacket and skirt). Since I didn't register when ordering, I was just provided with order number but no follow up email. Waited patiently for 1 week, putting my trust in Almighty and Allhamduillah got my package yesterday. No extra shipping fees. Everything I ordered fit perfectly, beautiful clothes, I already got comments on my new dresses. So happy, will definitely order again soon:-) and recommend to all my friends. So glad that there is a muslim company helping us to look modest and beautiful.

They said the items were sent out, so they have nothing to do with it and to sort with shipping company who doesn't respond. Unless the shipping company would return the lost package then only they can give me a refund. Ridiculous

My advice, despite the temptation to save on postage and order multiple items, just get one and see if the size is ok. Their sizings are tighter fit than they look and shrinkage even when handwashed is a problem. I will not be ordering again. I give them 3 stars because the items arrived within 2 weeks and seemed to be sewn well. One item arrived with three obvious marks on it. Wasted $40.